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ServiceNow Now Platform vs Temenos Quantum comparison

ServiceNow and Temenos are both solutions in the Rapid Application Development Software category. ServiceNow is ranked #13 with an average rating of 8.1, while Temenos is ranked #21 with an average rating of 6.9. ServiceNow holds a 1.9% mindshare in RADS, compared to Temenos’s 0.5% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 81% of Temenos users who would recommend it.
ServiceNow Now Platform
Read 47 ServiceNow Now Platform reviews
  • 1,565 Views
  • 470 Comparison Views
97% willing to recommend
Temenos Quantum
Read 15 Temenos Quantum reviews
  • 429 Views
  • 89 Comparison Views
81% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Temenos Quantum and ServiceNow Now Platform compete in the field of enterprise software solutions, specifically focusing on IT service management and mobile app development, respectively. ServiceNow Now Platform often has the upper hand with its comprehensive features and extensive IT service management tools.

Features: Temenos Quantum offers robust mobile app development, excellent integration capabilities, and robust security features. ServiceNow Now Platform shines with its automation features, comprehensive IT service management tools, and advanced analytics. ServiceNow leads in overall functionality.

Room for Improvement: Temenos Quantum users seek more streamlined workflows, better documentation, and enhanced reporting capabilities. ServiceNow Now Platform users express a need for improved customization options, a more intuitive design, and better mobile interface.

Ease of Deployment and Customer Service: Temenos Quantum is valued for its straightforward deployment process, responsive customer service, and minimal training requirements. ServiceNow Now Platform, while also praised for deployment, is noted for its extensive implementation time, effective customer support, and comprehensive training programs.

Pricing and ROI: Temenos Quantum is recognized for lower setup costs, quicker ROI, and flexible pricing plans. ServiceNow Now Platform, despite higher initial costs, offers long-term value with substantial ROI and comprehensive subscription packages. Users find ServiceNow worth the investment despite higher upfront expenses.

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To learn more, read our detailed ServiceNow Now Platform vs. Temenos Quantum Report (Updated: June 2025).
Buyer's Guide
ServiceNow Now Platform vs. Temenos Quantum
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Large companies benefit from ServiceNow's AI features, improving efficiency, though costs may deter smaller organizations from seeing ROI.
Sentiment score
7.8
Organizations using Temenos Quantum report increased development efficiency, cost savings, improved security, seamless integration, and scalable architecture benefits.
 

Customer Service

Sentiment score
7.2
ServiceNow's customer service is highly rated for responsiveness and expertise, though minor challenges exist at the basic level.
Sentiment score
5.7
Temenos Quantum's support is generally helpful with a good ticketing system, but response times and experiences vary.
 

Scalability Issues

Sentiment score
7.9
ServiceNow Now Platform is highly scalable, efficiently handling large user bases, though numerous API calls may affect performance.
Sentiment score
7.0
Temenos Quantum is praised for scalability and performance, supporting 100-1000 users, despite some complexity concerns compared to Flutter or React.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
For more quotes and insights, download the ServiceNow Now Platform report
No quotes available
For more quotes and insights, download the Temenos Quantum report
 

Stability Issues

Sentiment score
8.4
ServiceNow Now Platform is highly stable, reliable, with minimal downtime, suitable for critical applications due to robust cloud infrastructure.
Sentiment score
7.5
Temenos Quantum is stable and reliable with frequent updates, but areas like pending applications and front-end need improvement.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
For more quotes and insights, download the ServiceNow Now Platform report
No quotes available
For more quotes and insights, download the Temenos Quantum report
 

Room For Improvement

Users seek improved interface, customization, integration, support, and affordability to enhance platform adoption among smaller organizations.
Temenos Quantum requires security, interface, and stability enhancements, better integration, faster support, flexible widgets, and improved development tools.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
For more quotes and insights, download the ServiceNow Now Platform report
No quotes available
For more quotes and insights, download the Temenos Quantum report
reviewer1930077 - PeerSpot reviewerSiddharthZunjarrao - PeerSpot reviewerreviewer2675172 - PeerSpot reviewer
 

Setup Cost

ServiceNow Now Platform is costly but valued for functionality, with limited pricing flexibility and high licensing and additional costs.
Temenos Quantum is costly, with prices ranging from $70,000 to $500,000, though some users find it affordable.
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
For more quotes and insights, download the ServiceNow Now Platform report
No quotes available
For more quotes and insights, download the Temenos Quantum report
 

Valuable Features

ServiceNow Now Platform excels in workflow automation and customization, enhancing productivity with integration, scalability, and user-friendly features.
Temenos Quantum is valued for its user-friendliness, customizability, integration, security, and comprehensive mobile and web development features.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
For more quotes and insights, download the ServiceNow Now Platform report
No quotes available
For more quotes and insights, download the Temenos Quantum report
reviewer1930077 - PeerSpot reviewerSiddharthZunjarrao - PeerSpot reviewerreviewer2675172 - PeerSpot reviewer
 

Categories and Ranking

ServiceNow Now Platform
Ranking in Rapid Application Development Software
13th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
No-Code Development Platforms (4th)
Temenos Quantum
Ranking in Rapid Application Development Software
21st
Ranking in Low-Code Development Platforms
14th
Average Rating
7.2
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
Mobile App Platforms (3rd), Mobile Development Platforms (8th)
 

Mindshare comparison

As of July 2025, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 1.9%, up from 1.5% compared to the previous year. The mindshare of Temenos Quantum is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

SiddharthZunjarrao - PeerSpot reviewer
Enables us to have significant improvements in operational efficiency
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.
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Zain Omer - PeerSpot reviewer
Though a secure tool for building applications, there is a need to improve its stability
There is a lot of room for improvement in Temenos Quantum. Temenos Quantum is not quite stable yet. Improvements can be made to make Temenos Quantum stable. Improvements are needed in the solution, considering how my company needs to raise a lot of tickets with the technical support team of Temenos for some basic issues every time. There are some features in Temenos Quantum that I want to be stabilized by Temenos, just like in Android Studio and Xcode. Building an application using Temenos Quantum is not difficult, but my company needs to seek some support for the solution all the time.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
9%
Government
9%
Manufacturing Company
7%
Financial Services Firm
35%
Computer Software Company
16%
Educational Organization
5%
Real Estate/Law Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
See all answers
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
See all answers
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
See all answers
What do you like most about Temenos Quantum?
Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoot...
See all answers
What is your experience regarding pricing and costs for Temenos Quantum?
It is expensive solution.
See all answers
What needs improvement with Temenos Quantum?
The UI lacks flexibility, especially regarding customizations. There are numerous issues at the fabric end, and working with the visualizer is extremely challenging. Basic development tasks require...
See all answers
 

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Compared 25% of the time
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Compared 24% of the time
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Mendix vs Temenos Quantum
Compared 20% of the time
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Compared 16% of the time
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Product Reports

Buyer's Guide
ServiceNow Now Platform
June 2025
ServiceNow Now Platform reportDownload ServiceNow Now Platform product report
Buyer's Guide
Temenos Quantum
June 2025
Temenos Quantum reportDownload Temenos Quantum product report
 

Also Known As

No data available
KonyOne, Kony, Kony Quantum
 

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?
  • Request Cataloging: Streamlines service requests efficiently.
  • Knowledge Management: Enhances information sharing and resource access.
  • Incident Handling: Smooth and effective incident resolution.
  • Workflow Automation: Supports flexible and adaptive process flows.
  • Integration Capabilities: Seamlessly integrates with existing systems.
  • IT Service Management: Comprehensive management features for IT services.
  • Low-Code Environment: Allows for simple and rapid application development.
  • Custom Scripting: Offers tailored scripting for specific needs.
What benefits can be achieved?
  • Efficiency: Boosts operational efficiency with integrated workflows.
  • Scalability: Supports growth with scalable solutions.
  • User Experience: Provides a smooth and intuitive user experience.
  • Automation: Increases productivity with automation capabilities.
  • Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Temenos Quantum is a Multiexperience Development Platform (MXDP) that combines ease-of-use and speed of low-code productivity with deep enterprise capabilities for both consumer grade digital experiences across multiple touchpoints and robust backend services for identity, integration, orchestration, business process automation, and business rules management.

Temenos
 

Sample Customers

experian, beachbody, health partners
Partners FCU, Banco Bolivariano, PSECU, CFG Bank, Commerce Bank
Buyer's Guide
ServiceNow Now Platform vs. Temenos Quantum
June 2025
Free Report: ServiceNow Now Platform vs. Temenos Quantum
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