ServiceNow Now Platform vs Temenos Quantum comparison

ServiceNow and Temenos are both solutions in the Rapid Application Development Software category. ServiceNow is ranked #16 with an average rating of 8.1, while Temenos is ranked #29. ServiceNow holds a 2.2% mindshare in RADS, compared to Temenos’s 1.6% mindshare. Additionally, 98% of ServiceNow users are willing to recommend the solution, compared to 81% of Temenos users who would recommend it.

ServiceNow Now Platform

Read 51 ServiceNow Now Platform reviews

5,247 Views
3,096 Comparison Views

98% willing to recommend

Temenos Quantum

Read 15 Temenos Quantum reviews

3,847 Views
1,731 Comparison Views

81% willing to recommend

ServiceNow Now Platform

Temenos Quantum

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Temenos Quantum and ServiceNow Now Platform compete in the field of enterprise software solutions, specifically focusing on IT service management and mobile app development, respectively. ServiceNow Now Platform often has the upper hand with its comprehensive features and extensive IT service management tools.

Features: Temenos Quantum offers robust mobile app development, excellent integration capabilities, and robust security features. ServiceNow Now Platform shines with its automation features, comprehensive IT service management tools, and advanced analytics. ServiceNow leads in overall functionality.

Room for Improvement: Temenos Quantum users seek more streamlined workflows, better documentation, and enhanced reporting capabilities. ServiceNow Now Platform users express a need for improved customization options, a more intuitive design, and better mobile interface.

Ease of Deployment and Customer Service: Temenos Quantum is valued for its straightforward deployment process, responsive customer service, and minimal training requirements. ServiceNow Now Platform, while also praised for deployment, is noted for its extensive implementation time, effective customer support, and comprehensive training programs.

Pricing and ROI: Temenos Quantum is recognized for lower setup costs, quicker ROI, and flexible pricing plans. ServiceNow Now Platform, despite higher initial costs, offers long-term value with substantial ROI and comprehensive subscription packages. Users find ServiceNow worth the investment despite higher upfront expenses.

To learn more, read our detailed ServiceNow Now Platform vs. Temenos Quantum Report (Updated: August 2026).

Buyer's Guide

ServiceNow Now Platform vs. Temenos Quantum

August 2026

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Helped 908,834 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.1

ServiceNow Now Platform boosts efficiency and reduces costs; larger organizations benefit most, while smaller ones find investment less practical.

Sentiment score

7.8

Organizations using Temenos Quantum report increased development efficiency, cost savings, improved security, seamless integration, and scalable architecture benefits.

No quotes available

For more quotes and insights, download the ServiceNow Now Platform report

No quotes available

For more quotes and insights, download the Temenos Quantum report

Customer Service

Sentiment score

7.2

ServiceNow's support is praised for expertise and responsiveness, though basic support levels need improvement, enhancing user satisfaction globally.

Sentiment score

5.7

Temenos Quantum's support is generally helpful with a good ticketing system, but response times and experiences vary.

They generally know what they are talking about.

Srivathsa Ramachandran

Associate director at Accenture

On these rare occasions when I have interacted with technical support, my impression is that they respond promptly based on the SLAs and urgency, and the person identifying the root cause.

Navin Samuel

Delivery Manager at Cognizant

They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.

Vishal Savajiani

Senior Analyst at DXC Technology

For more quotes and insights, download the ServiceNow Now Platform report

No quotes available

For more quotes and insights, download the Temenos Quantum report

Scalability Issues

Sentiment score

7.8

ServiceNow Now Platform offers scalability, customization, and integration, supporting business growth and diverse enterprise technology needs efficiently.

Sentiment score

7.0

Temenos Quantum is praised for scalability and performance, supporting 100-1000 users, despite some complexity concerns compared to Flutter or React.

You can have thousands of users using the platform very efficiently.

Vishal Savajiani

Senior Analyst at DXC Technology

Users can build and modify the platform according to their needs.

SiddharthZunjarrao

Associate Director at KPMG India

I find ServiceNow Now Platform highly scalable as it is in the cloud and integrates with all cloud applications and services.

Navin Samuel

Delivery Manager at Cognizant

For more quotes and insights, download the ServiceNow Now Platform report

No quotes available

For more quotes and insights, download the Temenos Quantum report

Stability Issues

Sentiment score

8.1

ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.

Sentiment score

7.5

Temenos Quantum is stable and reliable with frequent updates, but areas like pending applications and front-end need improvement.

It is almost at ninety-nine percent, and I have hardly observed any outage from ServiceNow Now Platform over the past four years.

Navin Samuel

Delivery Manager at Cognizant

Overall, it achieves a 99.99% SLA on availability.

Vishal Savajiani

Senior Analyst at DXC Technology

I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

No quotes available

For more quotes and insights, download the Temenos Quantum report

Room For Improvement

ServiceNow faces high costs, complex licensing, usability, integration challenges, and needs improvements in customization, language options, and user experience.

Temenos Quantum requires security, interface, and stability enhancements, better integration, faster support, flexible widgets, and improved development tools.

If ServiceNow Now Platform can make it more straightforward for an average user to build dashboards and reporting, that would be helpful.

Navin Samuel

Delivery Manager at Cognizant

It lacks support for rollbacks in case of complex customer processes.

SiddharthZunjarrao

Associate Director at KPMG India

There are many areas where ServiceNow leverages AI or machine learning to enhance the features.

Vishal Savajiani

Senior Analyst at DXC Technology

For more quotes and insights, download the ServiceNow Now Platform report

No quotes available

For more quotes and insights, download the Temenos Quantum report

Setup Cost

ServiceNow is costly for enterprises, with complex licensing and customization expenses, though it offers robust features compared to competitors.

Temenos Quantum is costly, with prices ranging from $70,000 to $500,000, though some users find it affordable.

ServiceNow Now Platform is an expensive product.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

ServiceNow Now Platform falls within the more expensive tier of a product.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

No quotes available

For more quotes and insights, download the Temenos Quantum report

Valuable Features

ServiceNow Now Platform provides powerful, customizable tools for automation, integration, and AI-driven workflows, supporting scalable, collaborative operations.

Temenos Quantum is valued for its user-friendliness, customizability, integration, security, and comprehensive mobile and web development features.

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.

SiddharthZunjarrao

Associate Director at KPMG India

Recently, I integrated ServiceNow Now Platform with a different project management tool called Jira, where from ServiceNow Now Platform, I can directly raise a Jira incident for bug fixes rather than accessing the Jira portal separately, saving time for the project team.

Navin Samuel

Delivery Manager at Cognizant

For more quotes and insights, download the ServiceNow Now Platform report

No quotes available

For more quotes and insights, download the Temenos Quantum report

Categories and Ranking

ServiceNow Now Platform

Ranking in Rapid Application Development Software

16th

Ranking in Low-Code Development Platforms

14th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (19th)

Temenos Quantum

Ranking in Rapid Application Development Software

29th

Ranking in Low-Code Development Platforms

27th

Average Rating

7.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Mobile App Platforms (3rd), Mobile Development Platforms (7th)

Mindshare comparison

As of August 2026, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 2.2%, up from 1.9% compared to the previous year. The mindshare of Temenos Quantum is 1.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.2%
Temenos Quantum	1.6%
Other	96.2%

Rapid Application Development Software

Featured Reviews

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Zain Omer

Software Engineer (Kony-Temenos | Android) at Xpert Digital

Though a secure tool for building applications, there is a need to improve its stability

There is a lot of room for improvement in Temenos Quantum. Temenos Quantum is not quite stable yet. Improvements can be made to make Temenos Quantum stable. Improvements are needed in the solution, considering how my company needs to raise a lot of tickets with the technical support team of Temenos for some basic issues every time. There are some features in Temenos Quantum that I want to be stabilized by Temenos, just like in Android Studio and Xcode. Building an application using Temenos Quantum is not difficult, but my company needs to seek some support for the solution all the time.

Read full review

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Top Industries

By visitors reading reviews

Construction Company

14%

Financial Services Firm

12%

Outsourcing Company

Government

Financial Services Firm

25%

Construction Company

10%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already doing it. In every area, there is a scope for learning and improvement. ServiceN...

See all answers

What is your primary use case for ServiceNow Now Platform?

ServiceNow Now Platform has many use cases available. It allows significant customization and integration capabilities with many internal features that we use. Basically, we can digitize, automate,...

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Compared 11% of the time

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Compared 5% of the time

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Compared 4% of the time

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Compared 14% of the time

OutSystems vs Temenos Quantum

Compared 7% of the time

Axway Appcelerator vs Temenos Quantum

Compared 5% of the time

Mendix vs Temenos Quantum

Compared 4% of the time

IBM MobileFirst vs Temenos Quantum

Compared 3% of the time

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Product Reports

Buyer's Guide

ServiceNow Now Platform

July 2026

Download ServiceNow Now Platform product report

Buyer's Guide

Temenos Quantum

July 2026

Download Temenos Quantum product report

Also Known As

No data available

KonyOne, Kony, Kony Quantum

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Temenos Quantum is a versatile platform designed for mobile and web development, offering robust security and customizability. It simplifies integration with databases and systems, facilitating cross-platform application creation while supporting mobile, desktop, and kiosk interfaces.

Temenos Quantum serves cross-platform mobile app development, supporting a unified codebase for iOS, Android, and Windows. It caters to banks for core banking and financial applications, enhancing retail operations and customer interfaces. Kony Studio allows easy development with prebuilt templates, visual design tools, and JavaScript ES6 compatibility, streamlining B2B and B2C app creation and API integration.

What are the key features?

User-Friendliness: Easy to navigate and customize.
Robust Security: Ensures secure data transmission in banking apps.
All-in-One Platform: Supports mobile and web development in one place.
Integration: Simplifies connection with databases and third-party systems.
Cross-Platform Support: Enables development for mobile, desktop, and kiosk interfaces.

What benefits should users expect?

Efficient Development: Quick installation with minimal customization due to prebuilt templates.
Cross-Platform Capabilities: Unified codebase reduces development time across devices.
Banking Suitability: Secure environment ideal for financial applications.
Improved Operations: Enhances retail and customer-facing interfaces.
Seamless API Integration: Facilitates smooth connections with other systems.

Organizations leverage Temenos Quantum in banking, finance, and retail industries, focusing on app development for internal tools, customer interactions, and operational efficiency. Its ability to streamline processes, integrate third-party systems, and support a secure environment makes it highly applicable across sectors.

Temenos

Sample Customers

experian, beachbody, health partners

Partners FCU, Banco Bolivariano, PSECU, CFG Bank, Commerce Bank

Buyer's Guide

ServiceNow Now Platform vs. Temenos Quantum

August 2026

Free Report: ServiceNow Now Platform vs. Temenos Quantum

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