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ServiceNow Security Operations vs Vulcan Cyber comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
Vulcan Cyber
Ranking in Risk-Based Vulnerability Management
9th
Average Rating
7.4
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Vulnerability Management (27th), Cloud Security Remediation (2nd)
 

Mindshare comparison

As of June 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.7%, up from 1.3% compared to the previous year. The mindshare of Vulcan Cyber is 3.0%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Vulcan Cyber3.0%
ServiceNow Security Operations1.7%
Other95.3%
Risk-Based Vulnerability Management
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
Vikram Chakravarthy - PeerSpot reviewer
Cyber Security Engineer II (Vulnerability & Threat Management) at FICO
Risk-based workflows have transformed how our teams prioritize and track critical vulnerabilities
One important area for improvement could be reporting flexibility and dashboard customization, as this would need to align with specific organizational requirements. I believe it could be better. Additionally, UI simplification and more customization around workflows and reporting would further enhance the analyst experience. Improvements in executive reporting, more customizable dashboards, and deeper workflow flexibility would enhance operational usability further. Vulcan Cyber handles scalability well in our organization. It maintains stability for visibility and remediation tracking, avoiding the need for additional storage, as it is cloud-based. It scales well in our environment, even as vulnerability data and assets grow significantly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product is a good value for the money."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The ease of use is great."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"There is a lot of flexibility in exporting, making it a really good feature. The exporting flexibility based on application type is commendable and provides significant value."
"They recently upgraded their UI, which is great. It is user-friendly."
"Vulcan enables us to automate tickets from multiple scanners. It has lots of analytics options that show us charts and allow us to view the statuses in different waves. The dashboard is nice because it's highly informative about the big picture."
"Now that the solution is onboarded, we are saving a lot of time. We're saving roughly four to ten hours a week."
"Vulcan Cyber gives the remediation team the focus points."
"The most notable aspects include having prioritization capabilities and custom scripts."
"Vulcan Cyber offers a single pane of glass for centralizing our security data."
"Vulcan Cyber has helped reduce our organization’s mean time to remediation."
 

Cons

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The threat intelligence module needs a better dashboard."
"There is room for improvement in terms of developer support and documentation."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"I would describe Vulcan Cyber's user interface as adequate, but there are gaps that need addressing."
"We've faced situations where we required support on a Friday, and support wasn't available."
"There are several areas needing improvement. The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges."
"Improvements are needed in providing more concise details on how to apply remedies for particular vulnerabilities. I would like to have more information about the remedies for particular vulnerabilities so that we do not have to go through the CVE numbers and relevant pages to check for a particular vulnerability and its remedy."
"An important area is performance and speed, as Vulcan Cyber often lacks speed when exporting reports."
"The performance is bad. The query and the UI are always slow, and it's quite frustrating. Vulcan is trying to solve this with a newer design. The dashboard is also crowded. It pulls in all this raw information that you need to filter. Vulcan has filtering capabilities, but they're hard to manage. The labels aren't very clear, so you need to do things by trial and error. It's not as easy as other tools we've been using."
"I would rate the tool between six and seven because there have been instances when the tool was down, and I couldn't access Cyber reports. Additionally, the Vulcan Cyber team made changes to the tool and did not notify us."
"It was a rough year in terms of setup. I had to set it up and onboard it. It was a significant effort from my side at least."
 

Pricing and Cost Advice

"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"This product is a good value for the money."
"Its pricing is quite fair compared to what is out there in the market, especially compared to the tool from Microsoft. It is a SaaS platform that has an annual cost, so it is something that is already used by many companies. It is quite affordable."
"Our leadership knows better about the pricing. As per my knowledge, which might not be accurate, its price can come down."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
Computer Software Company
24%
Manufacturing Company
8%
Construction Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business1
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What is your experience regarding pricing and costs for Vulcan Cyber?
My experience with pricing, setup cost, and licensing for Vulcan Cyber indicates that pricing typically depends on the scale of integrated assets. Organization values are usually evaluated based on...
What needs improvement with Vulcan Cyber?
One important area for improvement could be reporting flexibility and dashboard customization, as this would need to align with specific organizational requirements. I believe it could be better. A...
What is your primary use case for Vulcan Cyber?
My main use case for Vulcan Cyber involves vulnerability prioritization and tracking remediation, including exposure visibility and risk-based vulnerability management. We mainly use it to centrali...
 

Interactive Demo

 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Stitch Fix, Mandiant, Wealthsimple, Entrust, Anaplan, Deloitte, Origami Risk, Verana Health
Find out what your peers are saying about ServiceNow Security Operations vs. Vulcan Cyber and other solutions. Updated: April 2026.
900,747 professionals have used our research since 2012.