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ServiceNow Security Operations vs Vulcan Cyber comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
17th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
Vulcan Cyber
Ranking in Risk-Based Vulnerability Management
6th
Average Rating
7.4
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Vulnerability Management (25th), Cloud Security Remediation (4th), Continuous Threat Exposure Management (CTEM) (7th)
 

Mindshare comparison

As of November 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.8%, up from 1.3% compared to the previous year. The mindshare of Vulcan Cyber is 3.4%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Vulcan Cyber3.4%
ServiceNow Security Operations1.8%
Other94.8%
Risk-Based Vulnerability Management
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
Vikram Chakravarthy - PeerSpot reviewer
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
Risk-based workflows have transformed how our teams prioritize and track critical vulnerabilities
One important area for improvement could be reporting flexibility and dashboard customization, as this would need to align with specific organizational requirements. I believe it could be better. Additionally, UI simplification and more customization around workflows and reporting would further enhance the analyst experience. Improvements in executive reporting, more customizable dashboards, and deeper workflow flexibility would enhance operational usability further. Vulcan Cyber handles scalability well in our organization. It maintains stability for visibility and remediation tracking, avoiding the need for additional storage, as it is cloud-based. It scales well in our environment, even as vulnerability data and assets grow significantly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The product has a very simple UI."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The solution is available over the cloud and is easy to manage."
"Reduces time to closure and closure metrics for vulnerabilities."
"There is a lot of flexibility in exporting, making it a really good feature. The exporting flexibility based on application type is commendable and provides significant value."
"I find the ability to consolidate information from multiple vulnerability scanners into a single source valuable."
"Out of the three solutions I've used, Vulcan Cyber is the superior option."
"It is very good when it comes to ingesting information from different sources and then displaying this information in an easy-to-use platform."
"Vulcan Cyber offers a single pane of glass for centralizing our security data."
"I was part of the initial deployment. It was pretty easy. To fully deploy, it took about three or four weeks."
"The automation capabilities using the Vulcan API platform or the API feature allow me to easily automate scripts and reports and schedule them."
"One of the features that I find valuable is the ability to bifurcate the report according to the many options available."
 

Cons

"The initial setup is difficult."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The fact that we cannot use it for our reporting leads me to rate it three out of ten."
"It was a rough year in terms of setup. I had to set it up and onboard it. It was a significant effort from my side at least."
"Their support is good, but there are some flaws as well."
"If there was a way for me to connect to the vendor directly from the application, it would be helpful."
"Monitoring of the evolution of campaigns and perhaps having more customized options for monitoring them would be great."
"We have the highest privilege in the application, and at least for members with the highest privilege, having the capability to reach out to the vendor directly from the application would be beneficial."
"There are several areas needing improvement. The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges."
"It would be extremely helpful to have a community group around the product."
 

Pricing and Cost Advice

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Its pricing is quite fair compared to what is out there in the market, especially compared to the tool from Microsoft. It is a SaaS platform that has an annual cost, so it is something that is already used by many companies. It is quite affordable."
"Our leadership knows better about the pricing. As per my knowledge, which might not be accurate, its price can come down."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
9%
Outsourcing Company
6%
Healthcare Company
6%
Computer Software Company
13%
Comms Service Provider
10%
Construction Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business1
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What is your experience regarding pricing and costs for Vulcan Cyber?
My experience with pricing, setup cost, and licensing for Vulcan Cyber indicates that pricing typically depends on the scale of integrated assets. Organization values are usually evaluated based on...
What needs improvement with Vulcan Cyber?
One important area for improvement could be reporting flexibility and dashboard customization, as this would need to align with specific organizational requirements. I believe it could be better. A...
What is your primary use case for Vulcan Cyber?
My main use case for Vulcan Cyber involves vulnerability prioritization and tracking remediation, including exposure visibility and risk-based vulnerability management. We mainly use it to centrali...
 

Interactive Demo

 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Stitch Fix, Mandiant, Wealthsimple, Entrust, Anaplan, Deloitte, Origami Risk, Verana Health
Find out what your peers are saying about ServiceNow Security Operations vs. Vulcan Cyber and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.