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ServiceNow Security Operations vs Vulcan Cyber comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
11th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
Vulcan Cyber
Ranking in Risk-Based Vulnerability Management
9th
Average Rating
7.4
Reviews Sentiment
7.1
Number of Reviews
11
Ranking in other categories
Vulnerability Management (27th), Cloud Security Remediation (2nd)
 

Mindshare comparison

As of May 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.7%, up from 1.2% compared to the previous year. The mindshare of Vulcan Cyber is 2.9%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Vulcan Cyber2.9%
ServiceNow Security Operations1.7%
Other95.4%
Risk-Based Vulnerability Management
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
reviewer2649297 - PeerSpot reviewer
Technical Architect at a manufacturing company with 10,001+ employees
Streamlines prioritization but reporting needs enhancement
There are several areas needing improvement. The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges. The inability to download specific asset details directly from the Power BI portal is a drawback, particularly for non-technical users, though it provides high-level executive summaries. The reporting model should be enhanced so that we have the flexibility to download. We have requested a few features, and they are open to accepting those requests. It needs ITSM improvements. It has out-of-the-box integration with ServiceNow, but the customer is using BMC Helix ITSM. We would like an integration with BMC Helix ITSM. When uploading CSV files without an out-of-the-box connector, duplicate entries for assets occur. We have already reported this to them, but we are not sure when they will fix it. It will significantly benefit if we can directly upload business context information from CMDB without manual merging efforts. It can also have automatic remediation capabilities through SCCM or something else.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"It's stable."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The ease of use is great."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"Vulcan Cyber helps us prioritize the vulnerabilities that are really exploitable and our point of interest for the industry based on the threat intelligence that we get."
"It is very good when it comes to ingesting information from different sources and then displaying this information in an easy-to-use platform."
"Vulcan Cyber is a very good tool."
"The automation capabilities using the Vulcan API platform or the API feature allow me to easily automate scripts and reports and schedule them."
"There is a lot of flexibility in exporting, making it a really good feature. The exporting flexibility based on application type is commendable and provides significant value."
"Vulcan Cyber gives the remediation team the focus points."
"The interface of Vulcan Cyber is intuitive with a lot of information about vulnerabilities, which helps in classifying and analyzing threats. We have a good view of assets and vulnerabilities. It helps to do good threat analysis because we can see exactly what the threat is and assess it accordingly."
"One of the features that I find valuable is the ability to bifurcate the report according to the many options available."
 

Cons

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"A one-year delay from their go-live date is a bit too long."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Report generation within ServiceNow can take some time."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The fact that we cannot use it for our reporting leads me to rate it three out of ten."
"It was a rough year in terms of setup. I had to set it up and onboard it. It was a significant effort from my side at least."
"We have the highest privilege in the application, and at least for members with the highest privilege, having the capability to reach out to the vendor directly from the application would be beneficial."
"An important area is performance and speed, as Vulcan Cyber often lacks speed when exporting reports."
"Monitoring of the evolution of campaigns and perhaps having more customized options for monitoring them would be great."
"Initially, when onboarding Vulcan Cyber, the setup and configuration was more complex than expected with a user-friendly approach. This aspect can be enhanced."
"Improvements are needed in providing more concise details on how to apply remedies for particular vulnerabilities. I would like to have more information about the remedies for particular vulnerabilities so that we do not have to go through the CVE numbers and relevant pages to check for a particular vulnerability and its remedy."
"The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges."
 

Pricing and Cost Advice

"It is an expensive product."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Our leadership knows better about the pricing. As per my knowledge, which might not be accurate, its price can come down."
"Its pricing is quite fair compared to what is out there in the market, especially compared to the tool from Microsoft. It is a SaaS platform that has an annual cost, so it is something that is already used by many companies. It is quite affordable."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
13%
Computer Software Company
6%
Government
6%
Computer Software Company
24%
Manufacturing Company
8%
Construction Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
By reviewers
Company SizeCount
Small Business1
Large Enterprise10
 

Questions from the Community

What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost be...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with ServiceNow and not with other vendors.
What is your experience regarding pricing and costs for Vulcan Cyber?
I don't deal with the pricing of the solution. I'm not a part of that department.
What needs improvement with Vulcan Cyber?
One area for improvement is clarity in the results column of vulnerability reports. Currently, the path where the vulnerability lies is not clear, so Vulcan needs to work on specifying the correct ...
What is your primary use case for Vulcan Cyber?
I have been using the solution for more than six months. Essentially, any reporting I do for our internal Internet assets involves using Vulcan. The primary use of Vulcan is extracting the reports,...
 

Interactive Demo

 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Stitch Fix, Mandiant, Wealthsimple, Entrust, Anaplan, Deloitte, Origami Risk, Verana Health
Find out what your peers are saying about ServiceNow Security Operations vs. Vulcan Cyber and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.