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SS&C Blue Prism vs Tray.io comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
<p>SS&amp;C Blue Prism enhanced efficiency and collaboration, saving 5,000 hours and reducing costs by 50-60% despite licensing expenses.</p>
Sentiment score
5.8
Tray.io boosts efficiency by reducing redundant tasks, saving 40+ hours weekly, and eliminating the need for engineer integration hours.
It saved a lot of money, with 50 to 60% of our cost saved, especially through automation.
Account Manager at a manufacturing company with 5,001-10,000 employees
I have more time to work on meaningful tasks since automation has been very helpful in automating repetitive and time-consuming tasks.
Senior Technical Lead at upstage
I have seen a return on investment as the company has been renewing the product for the entire 19 months we have been using it, which indicates that trust is high and they likely see value and advantage in using the system.
Principal AI and Data Science Engineer at a manufacturing company with 10,001+ employees
It has even eliminated a position on our team because that person was no longer needed once we started the automations.
Applications Analyst at a healthcare company with 1,001-5,000 employees
The ROI is clear, as it eliminates hundreds of engineer hours required to build and maintain custom integration connectors, while empowering client partners to manage complex data ingest self-sufficiently.
Dev Ops Engineer at a outsourcing company with 201-500 employees
 

Customer Service

Sentiment score
7.1
<p>SS&amp;C Blue Prism's customer support is proactive and responsive, though some users note occasional slow response times.</p>
Sentiment score
4.3
Tray.io is user-friendly, reducing support needs; feedback highlights adequate direct support and praised newsletters and updates.
They provide very detailed responses that enable us to handle any issues effectively.
Technical Auditor at a financial services firm with 10,001+ employees
Our team manages security and compliance by storing data for five years, archiving logs older than seven days while maintaining backups, and implementing strict logging practices.
Assistant Consultant at Tata Consultancy
The response times were slow to turn around.
Intelligent Automation Solution Architect at Digiblu
I have never used the customer support for Tray.io because the software is very easy to use and we never needed to contact support.
Principal AI and Data Science Engineer at a manufacturing company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.7
<p>SS&amp;C Blue Prism is scalable with efficient workload management, though some report limitations; generally praised for capacity and flexibility.</p>
Sentiment score
7.3
Tray.io is scalable and adaptable, but faces challenges with complexity and data handling in high-load scenarios.
It is scalable from the solution perspective.
Technical Auditor at a financial services firm with 10,001+ employees
We were able to deploy it from a small company within Tata with 200 people to what is now a multinational company with 92,000 people globally.
Principal AI and Data Science Engineer at a manufacturing company with 10,001+ employees
Our company uses it for handling high-volume data ingestion and integration orchestration between our platform and external ad services.
Dev Ops Engineer at a outsourcing company with 201-500 employees
The benefits of it being no-code or low-code started to pale in comparison to the cost of making everything slightly more complicated.
Operations Analyst at a tech vendor with 51-200 employees
 

Stability Issues

Sentiment score
8.5
<p>SS&amp;C Blue Prism is stable and reliable, requiring routine checks and team management to handle high data volumes efficiently.</p>
Sentiment score
7.9
Tray.io is stable and reliable for workflows, despite setup challenges and memory limitations, enhancing data operations and integrations.
I found it to be high on stability, and I would rate it at nine.
Intelligent Automation Solution Architect at Digiblu
The solution is generally stable, though we have faced issues with increased transaction loads causing latency and occasional hang-ups.
Senior Consultant at Eviden
In my experience, Tray.io is stable, as we have never experienced issues with it failing or being unavailable.
Principal AI and Data Science Engineer at a manufacturing company with 10,001+ employees
The biggest issue we have with Tray.io is that it runs out of memory space and does not process all of our workflows.
Applications Analyst at a healthcare company with 1,001-5,000 employees
Tray.io is highly stable for daily scheduled production runs and event-driven webhooks, provided proper error handling, timeout management, and payload validation are built into the workflow steps.
Dev Ops Engineer at a outsourcing company with 201-500 employees
 

Room For Improvement

<p>SS&amp;C Blue Prism should modernize its interface, simplify integration, and offer flexible licensing to improve accessibility and adoption.</p>
Tray.io poses challenges for non-technical users with complex workflows, high costs, and limited integration and customization options.
It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.
Intelligent Automation Solution Architect at Digiblu
When an automation fails, it usually provides the JSON format, and if Tray.io could include a summary of what the actual error entails, that would be quite beneficial.
IT Engineer at a consumer goods company with 51-200 employees
I believe Tray.io can be improved by offering integration with Tableau, which is still not available.
Principal AI and Data Science Engineer at a manufacturing company with 10,001+ employees
There is a steep learning curve in user accessibility; the builder is highly developer-centric, making it difficult for a non-technical team member to modify or troubleshoot workflows.
Automation Engineer at a educational organization with 11-50 employees
 

Setup Cost

<p>SS&amp;C Blue Prism's pricing suits large enterprises but is costly for smaller companies, lacking modern flexibility and regional variations.</p>
The pricing model was not modern, as it wasn't designed on a consumption basis or as a service basis.
Intelligent Automation Solution Architect at Digiblu
The licensing cost can be a bit expensive compared to its competitors.
Technical Lead at Astek
Overall, my experience with pricing, setup cost, and licensing is that for large organizations and medium organizations, it is very cost-effective.
Account Manager at a manufacturing company with 5,001-10,000 employees
No one has complained in the finance department, and it is very rare for Tata Motors to refrain from complaining about pricing.
Principal AI and Data Science Engineer at a manufacturing company with 10,001+ employees
 

Valuable Features

<p>SS&amp;C Blue Prism automates tasks, enhances efficiency, ensures security, and optimizes processes with a scalable, intuitive design.</p>
Tray.io enhances automation with low-code options, robust tools, vast API connections, and insightful logging for improved workflow efficiency.
I find the design studio, where I can build the automation, to be the most useful.
Intelligent Automation Solution Architect at Digiblu
The connector SDK is also very nice; it has a large library of pre-built connectors that can connect a lot of proprietary internal tools directly into Tray.io, allowing the developer to build, test, and deploy custom connectors using Node.js and integrate the data directly into Tray.io.
Automation Engineer at a educational organization with 11-50 employees
The best features Tray.io offers include the visual workflow builder and HTTP client blocks that enable rapid prototyping and deployment of complex API interactions, including raw HTTP requests, data mappers, and dynamic token generation.
Dev Ops Engineer at a outsourcing company with 201-500 employees
The logging and debugging features in Tray.io have helped us considerably, especially when dealing with APIs that return errors sometimes.
Operations Analyst at a tech vendor with 51-200 employees
 

Categories and Ranking

SS&C Blue Prism
Ranking in Process Automation
10th
Ranking in Low-Code Development Platforms
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
11
Ranking in other categories
Business Process Design (9th), Business Process Management (BPM) (9th), Medical Insurance Claims Software (1st), Insurance Claims Processing (1st), Document Management Software (3rd), Intelligent Document Processing (IDP) (6th), Loan Management Software (1st), Document Automation Software (3rd), Business Orchestration and Automation Technologies (11th), AI Customer Experience Personalization (11th), AI Finance & Accounting (4th)
Tray.io
Ranking in Process Automation
16th
Ranking in Low-Code Development Platforms
19th
Average Rating
7.2
Reviews Sentiment
5.4
Number of Reviews
7
Ranking in other categories
Cloud Data Integration (17th), Integration Platform as a Service (iPaaS) (15th)
 

Mindshare comparison

As of August 2026, in the Process Automation category, the mindshare of SS&C Blue Prism is 1.8%, up from 0.6% compared to the previous year. The mindshare of Tray.io is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
SS&C Blue Prism1.8%
Tray.io0.9%
Other97.3%
Process Automation
 

Featured Reviews

Biwod Duncan - PeerSpot reviewer
Account Manager at a manufacturing company with 5,001-10,000 employees
Automation has saved thousands of hours by processing bulk data and managing emails efficiently
The best features SS&C Blue Prism offers include powerful automation, easy-to-use process flow, and excellent integration capabilities. Data manipulation and handling is very easy and user-friendly. It is very secure, especially in handling sensitive data such as credentials. One of my favorite features of SS&C Blue Prism that stands out is its seamless integration with various systems. This includes features such as load balancing, encryption, audit, and spying modes. The capability proves to be a significant advantage when automating tasks across different applications and platforms, which saves a lot of time. The email handling feature is spot-on, and we are able to automate these tasks easily, saving a lot of time. SS&C Blue Prism has positively impacted my organization as it can easily handle a large amount of data, being very scalable. It also saves time through automation of email. It saved a considerable amount of time, more than 5,000 hours of manual work so far. It saved a considerable amount of money as well. The costing metrics will improve largely. It also requires very little coding. Instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes.
Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Automated student enrollments have reduced manual work and now free our team for higher-value support
Tray.io is definitely a highly powerful tool, but there are three main areas that I feel could be improved. There is a steep learning curve in user accessibility; the builder is highly developer-centric, making it difficult for a non-technical team member to modify or troubleshoot workflows. Introducing a more intuitive visual interface similar to what we have in make.com right now would make the platform much more collaborative and easier to work with for any non-technical folks or newly onboarded engineers, allowing them to be briefed faster. Visual debugging is another area where troubleshooting complex nested loops can feel very abstract. Having clearer, more visual step-by-step data tracking during test runs would speed up the development and testing process. The pricing model is geared heavily towards enterprise budgets; offering more flexible mid-market pricing tiers would make it more accessible for a growing organization that wants a small start and scale up gradually. The core platform security is highly robust and easily meets our requirements for SOC 2 and GDPR compliance. However, when utilizing their AI features such as Merlin AI with sensitive student data, we maintain a very cautious approach. While Tray.io provides enterprise-grade governance guardrails and data masking capabilities, our internal compliance policies prevent us from passing any personally identifiable student information directly through AI-driven processors. We trust Tray.io's underlying infrastructure security, but we believe organizations must still enforce strict data filtering protocols on their end to ensure student privacy is maintained. During our evaluation, we tested the AI capabilities in a sandbox environment, primarily using it to generate workflow drafts and natural language prompts from web data schemas. Strength-wise, it is highly capable when it comes to translating simple text descriptions into functional workflow templates. It serves as a great accelerator, helping to map standard files quickly and reducing the initial setup time for basic integrations. For issues, in the case of highly custom APIs or deeply nested data structures, accuracy declines. We noticed occasional misinterpretation of complex schemas, meaning our developers still had to manually review and correct the outputs. It is a highly helpful productivity booster but still requires human oversight for enterprise-grade reliability.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Construction Company
16%
Retailer
10%
Comms Service Provider
9%
Construction Company
14%
Comms Service Provider
13%
Outsourcing Company
12%
Healthcare Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SS&C Blue Prism?
License management is managed by our project manager and marketing manager, who interact directly with SS&amp;C Blue Prism for renewal processes and acquiring licenses for different environments to...
What needs improvement with SS&C Blue Prism?
Regarding improvements, I perceive that the Desktop automation needs enhancements, especially in input stages for dropdown options. Additionally, getting started with SS&amp;C Blue Prism developmen...
What is your primary use case for SS&C Blue Prism?
My main use case for SS&amp;C Blue Prism is that I have worked for three clients in finance and customer service-based robots. I have worked for BFSI clients and have built around 30 robots in Ente...
What needs improvement with Tray.io?
To improve Tray.io, I wish that there was an easier way to download the information of our workflows to have it in some form of an Excel file that explains our workflows that we built, because we h...
What is your primary use case for Tray.io?
My main use case for Tray.io is creating workflows to work with our Zendesk and our other application services. A specific example of a workflow I have set up with Tray.io is that we use our employ...
What advice do you have for others considering Tray.io?
Honestly, I am not sure that we have used anything that really shows how AI helps us with Tray.io at this point. We are still at the basic level of just doing the very basics and have not used any ...
 

Comparisons

 

Also Known As

SS&C AWD
No data available
 

Overview

 

Sample Customers

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union
Copper, DigitalOcean, Udemy, AdRoll, FICO, Outreach
Find out what your peers are saying about SS&C Blue Prism vs. Tray.io and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.