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SysAid vs Teamwork comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SysAid
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
10
Ranking in other categories
Help Desk Software (27th), IT Service Management (ITSM) (24th)
Teamwork
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
3
Ranking in other categories
Project Management Software (29th)
 

Mindshare comparison

SysAid and Teamwork aren’t in the same category and serve different purposes. SysAid is designed for Help Desk Software and holds a mindshare of 1.8%, up 0.7% compared to last year.
Teamwork, on the other hand, focuses on Project Management Software, holds 1.1% mindshare, up 0.8% since last year.
Help Desk Software Mindshare Distribution
ProductMindshare (%)
SysAid1.8%
ServiceNow11.2%
JIRA Service Management6.0%
Other81.0%
Help Desk Software
Project Management Software Mindshare Distribution
ProductMindshare (%)
Teamwork1.1%
Jira3.9%
monday.com3.7%
Other91.3%
Project Management Software
 

Featured Reviews

Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team
SysAid is similar to Nintex AssureSign. Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help. Also, there are almost too many features that we are not taking advantage of in our company since we don't even know about them. A little bit of a streamlining or simplification of the main features would be a good improvement. I would like to see SysAid present its solution more easily. There is a lot in the solution, and it is more than what we need in our company.
Ryan Beckstead - PeerSpot reviewer
Multimedia Services Administrator at Brigham Young University
A project management tool that helps to manage milestones and dependencies
We use the product to design online courses. It also helps us with media production and marketing.  Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It tracks everything that the technicians are doing. We can account for time and manage resources."
"The service desk automation and orchestration are very good. We are implementing it at the moment. We implemented it for two of our applications already for our CRM. Whenever there's a change in the CRM, it will automate them into SysAid as well. We have two workflows from our CRM into SysAid, which is very helpful. Overall, we're very happy with the workflow."
"The SysAid team provided excellent service to implement the solution for us, and from the very first day we received an account manager and a project manager who continued to inquire about our business needs and then finalized the best path for us."
"SysAid is more user-friendly, and its configuration is easier than other tools."
"It's supporting the daily routine of the IT organization, it is the ticketing system, and it's very helpful due to the fact that it provides us with full evidence and full transparency for what we are working on."
"I really like the SysAid self-service portal; it's very customizable and we can customize it to fit our needs rather well."
"The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest that and create a support model very quickly around the tools. The fact that the tools are integrated within the system itself gives the organization a really robust way to integrate everything and have a complete support model."
"Overall the administrative side does save you costs in terms of resources and time."
"I recommend this solution; it is very good for simple projects."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"It is a very stable solution...The initial setup of Teamwork is easy."
 

Cons

"The automation needs improvement. The workflow has some improvements to do. There's some stuff that they are working on like having cascaded fields. For example, we're categorizing tickets by location, by site and by building and then by data room within a data center. At the moment they're all separate fields."
"One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function."
"Currently, SysAid does not have a mobile application."
"The only thing that I would like to see is for them to improve asset management so that it's more usable."
"We would like them to approve the security functionalities, e.g., management security features."
"One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it."
"Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help."
"The administrative side of the user interface could be a little more user-friendly."
"The product could be improved with more integrations and a mobile app."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The product could be improved with more integrations and a mobile app."
 

Pricing and Cost Advice

"The pricing of SysAid is less than its competitors."
"Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."
"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."
"We saw our investment back at the end of year one."
"SysAid is a good solution, especially from a pricing perspective."
"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."
"My company makes annual payments towards the licensing costs of the solution."
"We negotiate on pricing since we are a long-term user."
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Top Industries

By visitors reading reviews
Construction Company
16%
Financial Services Firm
12%
Comms Service Provider
11%
Computer Software Company
11%
Comms Service Provider
13%
Construction Company
11%
Outsourcing Company
7%
Wholesaler/Distributor
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise4
No data available
 

Comparisons

 

Overview

 

Sample Customers

Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda
Find out what your peers are saying about ServiceNow, Atlassian, Zendesk and others in Help Desk Software. Updated: April 2026.
893,164 professionals have used our research since 2012.