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Worksoft Certify vs ZAPTEST comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Worksoft Certify saves organizations significantly by enhancing testing efficiency, reducing costs, and preventing costly defects effectively.
Sentiment score
7.7
ZAPTEST boosts ROI by enabling automation, eliminating manual testing phases and multiple tester hires, achieving 100% user-reported ROI.
Previously, it used to take more than a week, and now it is happening in less than two days.
Principal Consultant at a computer software company with 1,001-5,000 employees
After automation, the same coverage was achieved with one to two testers overseeing automated runs that completed overnight, significantly reducing both education time and manual effort.
Consultant at Atos syntel
It brings measurable benefits, and I have observed time-saving, cost-saving, and resource-saving aspects with Worksoft Certify.
WorkSoft Certified Automation Engineer at Qualesce
 

Customer Service

Sentiment score
6.4
Worksoft Certify's customer support is rated positively for responsiveness, despite initial challenges and occasional delays due to time zones.
Sentiment score
9.1
ZAPTEST excels in responsive customer service and support, with flexible pricing and effective issue resolution praised by users.
If the L1 support cannot handle the issues, their L2 support is very good, as technical people come and solve the problems.
Automation Architect at a manufacturing company with 10,001+ employees
Complex issues were escalated to senior technical engineers who were knowledgeable and helped resolve them effectively.
Consultant at Atos syntel
Their technical support is responsive, which is good, and their solutions are timely.
Test Engineering Manager at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.6
Worksoft Certify efficiently scales for large applications, though some face licensing and performance challenges while expanding automation capabilities globally.
Sentiment score
8.9
Organizations experience seamless scalability with ZAPTEST, reporting smooth operations even under high demands due to effective license integration.
We are an enterprise company. It covers companies of all sizes.
Test Engineering Manager at a tech vendor with 10,001+ employees
I would assess the scalability of Worksoft Certify as around eight to nine, as it is designed for larger teams and complex environments, facilitating efficient testing and deployment.
IT Engineer at Capgemini
When I need to add additional resources to scale up, it is easy to do so to run more tests.
WorkSoft Certified Automation Engineer at Qualesce
 

Stability Issues

Sentiment score
7.3
Worksoft Certify is reliable, particularly with SAP, though users suggest stability improvements for complex environments and newer versions.
Sentiment score
7.0
ZAPTEST's version 15.0.75 resolves previous stability issues, though minor crashes affect 2% of users occasionally.
Until we receive confirmation from the support team or Worksoft that a release is stable, we should avoid upgrading because it can have significant impacts.
Senior Automation Engineer at Deployd
Regarding stability, I have not seen any lagging, crashing, or downtime with Worksoft Certify; it is very stable nowadays.
Automation Architect at a manufacturing company with 10,001+ employees
It depends on where this particular tool is installed, including the RAM size or the disk size of that machine.
Test Lead at a tech vendor with 10,001+ employees
 

Room For Improvement

Worksoft Certify requires enhancements in UI, API integration, process simplicity, performance, support, and CI/CD tool integration clarity.
Users find ZAPTEST documentation outdated, desire better support, improved features, and enhanced test result and save functions.
Focusing more on AI and its integration with Worksoft would really help enhance our processes.
Project Manager at a tech services company with 51-200 employees
There are a few areas where I experience limitations in day-to-day usage. This includes UI responsiveness when working with large projects, the effort required to stabilize object identification in dynamic web and Fiori applications, limited flexibility in reporting customization, and there is more room for improvement in API automation testing.
Consultant at Atos syntel
They need to keep working on the mobile interface, the API part, and they need to improve more on web applications.
Automation Architect at a manufacturing company with 10,001+ employees
 

Setup Cost

Worksoft Certify offers flexible licensing with competitive pricing, ideal for large enterprises, but may be costly for smaller organizations.
ZAPTEST provides cost-effective enterprise solutions with flexible licensing, low fees, and a free evaluation, making it a budget-friendly choice.
As it is a quality tool, the price is slightly higher, but that is acceptable compared to other tools, especially considering the ROI.
Project Manager at a tech services company with 51-200 employees
I would rate the pricing for Worksoft Certify as moderate and competitive, and I do not mark it as high.
Principal Consultant at a computer software company with 1,001-5,000 employees
compared to open source or lighter automation tools, the licensing cost is higher, which means organizations usually adopt it when they have a large-scale SAP landscape and need robust enterprise-level automation capabilities.
Consultant at Atos syntel
 

Valuable Features

Worksoft Certify offers codeless, efficient automation for SAP, enhancing productivity and integration with tools like Jira and ALM.
ZAPTEST offers advanced testing automation with cross-platform compatibility, multi-device support, and integrations, reducing effort and costs efficiently.
Teams who are planning for automation and are still in manual testing can use Worksoft Certify, and significant time and resources will be reduced.
Project Manager at a tech services company with 51-200 employees
I believe it will reduce cycle time; we can save 30 to 40%, even 40 to 60% regression cycle time, with innovations we have implemented with Worksoft Certify.
Automation Architect at a manufacturing company with 10,001+ employees
It also covers end-to-end testing across different applications, enabling testing of complete business processes, and integrates with other applications such as SAP, Oracle, and Salesforce.
IT Engineer at Capgemini
 

Categories and Ranking

Worksoft Certify
Ranking in Functional Testing Tools
2nd
Ranking in Test Automation Tools
3rd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
81
Ranking in other categories
API Testing Tools (6th)
ZAPTEST
Ranking in Functional Testing Tools
30th
Ranking in Test Automation Tools
26th
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Test Automation Tools category, the mindshare of Worksoft Certify is 3.2%, down from 4.3% compared to the previous year. The mindshare of ZAPTEST is 1.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
Worksoft Certify3.2%
ZAPTEST1.5%
Other95.3%
Test Automation Tools
 

Featured Reviews

Muddisetty Arun Kumar - PeerSpot reviewer
WorkSoft Certified Automation Engineer at Qualesce
Automation has delivered strong ROI with AI-driven test prioritization and parallel reporting
The best feature of Worksoft Certify is the automatic report generation. Unlike traditional tools like Selenium or Java-based frameworks where reporting often requires custom coding, Certify handles this natively. We are currently utilizing the 14.5 version, which has modernized these capabilities, though we frequently manage backward compatibility for clients still running on the 12.x version series.
it_user362916 - PeerSpot reviewer
System engineer at a tech services company with 10,001+ employees
We can write our codes just after the functional docs are prepared, and we can straight away start testing the application in the system testing phase itself.
* Using this tool, we can automate test cases even before the deployment of an application. This can be done by scanning objects from UI mock-ups or screenshots. * One script multi-run technology reduces scripting effort and budget by which you can run one unique script to test multiple platforms. * We can write one code and run it in multiple browsers (Chrome, IE, Firefox anything) and operating systems (Android, Windows, anything). * PDF validation, average colour validation, etc. are better and stable. * We can literally automate anything (not necessarily web applications) using ZAPTEST as it works exactly as a human eye and doesn't dig into application codes. * Partial OCR and block recognization are game changers. * JIRA and ALM integration
report
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893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Energy/Utilities Company
10%
Retailer
8%
Financial Services Firm
6%
Manufacturing Company
18%
Healthcare Company
11%
Outsourcing Company
10%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise6
Large Enterprise67
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

How does Tricentis Tosca compare with Worksoft Certify?
Tosca fulfills our business needs better because it is an end-to-end solution across technologies. We like that it is scriptless, so even non-experienced staff can use it. To put it simply, with To...
What is your experience regarding pricing and costs for Worksoft Certify?
I am aware that Worksoft Certify is not free, but I do not know the exact price, and I think it is a bit pricey. However, Worksoft Certify is a great tool, and I think the money that you will spend...
What needs improvement with Worksoft Certify?
In my early experience using Worksoft Certify as a beginner, there were some cases where I would capture an object. Since we were working in a similar sandbox with multiple resources, sometimes the...
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Overview

 

Sample Customers

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines
AT&T, Ally Financial, Inc. Standard & Poors, Comcast, Boeing Employee Credit Union, Nordstroms, Bank of New Zealand, Aviva France, Delta Airlines, First National Bank of South Africa, Leukemia & Lymphoma Society, American Well, SuperValu, 24 Hour Fitness, Inc., Lexis Nexis, Cspire Wireless, GE Intelligent Systems, Accenture, Shelter Mutual Insurance, Agco
Find out what your peers are saying about Worksoft Certify vs. ZAPTEST and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.