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Workload Automation Wizard at a insurance company with 1,001-5,000 employees
Vendor
Offers a single pane of glass to our enterprise batch\workload automation environment.
Pros and Cons
  • "Self Service for repeatable, low impact workload automation processes."
  • "Advanced File Transfer (AFT) has limitations that cause us to use a bit more licensing than we feel is appropriate."

What is most valuable?

Self Service for repeatable, low impact workload automation processes. BIM for SLA management. GUI client for visibility into the enterprise schedule. New to v9, the automatic Agent upgrade features have been quite helpful too. Relatively easy to perform upgrades and fix packs.

How has it helped my organization?

Offers a single pane of glass to our enterprise batch\workload automation environment. Allows us to empower business users to execute their own processes on demand through Self Service. We're able to proactively predict system availability thanks to BIM. Our 24/7 staff have all the right utilities to monitor and manage the schedule.

What needs improvement?

Advanced File Transfer (AFT) has limitations that cause us to use a bit more licensing than we feel is appropriate.

For how long have I used the solution?

Almost 13 years.

Buyer's Guide
Control-M
August 2025
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865,384 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

Not usually.

What do I think about the scalability of the solution?

No.

How are customer service and support?

Customer Service:

9/10 - Everything is typically great with customer service.

Technical Support:

8/10 - After getting through the basics with lower level support, we tend to get problems resolved after proving our issue is "real" and we get put in contact with a technical SME.

Which solution did I use previously and why did I switch?

We've used other stand-alone products that have their own scheduler while we've owned Control-M but have migrated away from that model to give ourselves the best visibility to the enterprise environment. We've broken down the silo and migrated all scheduling into Control-M.

How was the initial setup?

We've been using the product for quite a long time, so reviewing initial setup wouldn't be applicable to current times. I feel the setup of v9 is quite straightforward.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

BMC does NOT have a great licensing model from my perspective.

Which other solutions did I evaluate?

We've evaluated many other products along the way... Just about every other major competitor in the market.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user687186 - PeerSpot reviewer
Technical Support at a tech services company with 10,001+ employees
MSP
The administration part is much more valuable than any other feature. In our environment due to the huge amount of data, it is a little slow.
Pros and Cons
  • "I think the administration part is much more valuable than any other feature."
  • "We did encounter a few scalability issues. Sometimes, there are too many jobs in our environment on different servers, but that’s not the tool issue, we can simply increase the FS size. However, that requires bank cost; hence the scalability issue."

What is most valuable?

I think the administration part is much more valuable than any other feature. I don’t really remember the commands though, but working on the server is better than the GUI.

How has it helped my organization?

The project that I am working on is a banking project and a valuable customer to my organization; we get high revenue from it, hence the environment is very critical.

What needs improvement?

BMC keeps on improving this solution; there are many levels of improvement, customers can actually try the free trial version and provide feedback accordingly.

For how long have I used the solution?

I have been using Control-M for the past four and a half years.

What do I think about the stability of the solution?

The product is stable, but in our environment, due to the huge amount of data, the product is a little slow.

What do I think about the scalability of the solution?

We did encounter a few scalability issues. Sometimes, there are too many jobs in our environment on different servers, but that’s not the tool issue, we can simply increase the FS size. However, that requires bank cost; hence the scalability issue.

How are customer service and technical support?

The technical support is good, I would rate it a three out of five.

Which solution did I use previously and why did I switch?

Previously, I have used network and server monitoring for one and a half years; it was migrating to a different tool so I switched.

How was the initial setup?

The setup was straightforward, i.e, in terms of CA NSM.

What other advice do I have?

It’s a good, easy to use, and automated product. It is already used in every organization.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Control-M
August 2025
Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
PeerSpot user
Senior Technical Consultant at a financial services firm with 10,001+ employees
Real User
After upgrading to version 7, application team benefited with the new features and very to easy manage their application jobs.
Pros and Cons
  • "Self Service, BIM features are most valuable. As no need to login to EM client and check the job status."
  • "But for some issues, BMC will suggest to upgrade to new version which will not be feasible to standards of the organisation. Hence some work around should be shown to run the business until new version was upgraded."

What is most valuable?

Self Service, BIM features are most valuable. As no need to login to EM client and check the job status. From any where we can login to self service poral and validate the process status. Different Control modules.

How has it helped my organization?

5 years back, our organisation runs Control-M 6.2. After upgrading to ver 7, application team benefited with the new features and very to easy manage their application jobs. Productivity has increased, introduced Job naming standards, stream line the application based on the priority.. etc...,

What needs improvement?

All is well in Control-M tool . Thank you for new enhancements of tool . But for some issues, BMC will suggest to upgrade to new version which will not be feasible to standards of the organisation. Hence some work around should be shown to run the business until new version was upgraded.

For how long have I used the solution?

I am working on Control-M tool from past 10 years in different organisations.

What was my experience with deployment of the solution?

No, its very pretty simple to deployment and configure all the components.

What do I think about the stability of the solution?

No issues with stability. Its easy to switch PROD to DR and vise versa, if there are any issues.

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

10 out of 9.

Technical Support:

10 out of 0

Which solution did I use previously and why did I switch?

N/A

How was the initial setup?

It's straightforward to use Control-M compare to other tools. Easy to migrate from other tools to Control-M.

What about the implementation team?

Up-gradation from ver 6.2 to ver 7 was done in-house.

What was our ROI?

As technical personal. I am not able to answer this question.

What's my experience with pricing, setup cost, and licensing?

Compare to other tools Pricing and licensing was more. It should be decrease.

Which other solutions did I evaluate?

In my previous organisation, I have refer Control-M for batch process. But due to pricing client has not agrees and then client has decided to go with Active Batch tool.

What other advice do I have?

No.. Happy to work on Control-M and looking to upgrade current version Control-M ver 7 to 9. One suggestion after a stable version released there should be gap of 2 year of support.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Technologist at a energy/utilities company with 5,001-10,000 employees
Vendor
The user interface is very easy to navigate. The batch team is now able to run an average of 1,500 jobs per day .

What is most valuable?

The user interface is very easy to navigate.

How has it helped my organization?

The batch team is now able to run an average of 1,500 jobs per day with incidents automatically created and routed to the correct team if a job fails or has an error.

What needs improvement?

The process to apply patches and upgrades is cumbersome. It feels like there could be a simpler or more streamlined way to apply patches.

For how long have I used the solution?

We have been using Control-M for almost a year.

What was my experience with deployment of the solution?

The deployment went smoothly.

What do I think about the stability of the solution?

We are having issues with failover working correctly but we are working with BMC Support.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls into "Customizations". Anything that differs from the OOB is hard to get help with.

Technical Support:

Most of the technicians seem to be highly capable.

Which solution did I use previously and why did I switch?

The previous solution was no longer supported.

What about the implementation team?

We used BMC for the implementation.

What was our ROI?

ROI is unclear at this time as the software has been in use less than a year.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user682857 - PeerSpot reviewer
Control-M Workload Admin at a financial services firm with 5,001-10,000 employees
Real User
Product is intuitive, you can start working with it and figure out the basics pretty quickly.

What is most valuable?

Product is intuitive, you can start working with it and figure out the basics pretty quickly. The built in modules (examples: File Transfer, Database, File Watcher etc.) help eliminate custom built scripts which accomplish the same thing.

How has it helped my organization?

One big example I can think of is the availability of the Self Service plug-in. The non scheduling IT users or business users will actually be able to have insight into their automated job flows which is a feature that we never had before.

What needs improvement?

Quicker adoption of the newest versions of the product by all would help work out the bugs sooner.

For how long have I used the solution?

4 and a half years.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

Mostly on our end, as we grow learning how to properly increase resources of the distributed servers and spread out the workload.

How are customer service and technical support?

Customer Service:

I've been happy not only with the customer service overall but also the speed with which I am contacted after submitting a case.

Technical Support:

The level of technical support for Control-M continues to meet my needs.

Which solution did I use previously and why did I switch?

CA Workload Scheduler, archaic, not intuitive, lack of features.

What about the implementation team?

In house.

What's my experience with pricing, setup cost, and licensing?

Price is based on how many jobs come into the scheduler each day (not executions) across all your different environments.

Which other solutions did I evaluate?

This evaluation was done a year or two before I started working with the product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Produktionssteuerung at a wellness & fitness company with 10,001+ employees
Real User
Some of the valuable features are job scheduling, self-service, and workload archiving.

What is most valuable?

  • Job scheduling in general
  • Self-service
  • Workload archiving

How has it helped my organization?

We rely on Control-M in our production environment. The automated notification in a case of an error has helped us a lot in reducing downtime and erasing errors.

What needs improvement?

Support for Z/OS output.

For how long have I used the solution?

The company has used Control-M since the late 90s.

What was my experience with deployment of the solution?

I did not encounter any issues with deployment.

What do I think about the stability of the solution?

The GUI had some problems in the early stages, but those seemed to have been solved.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Customer Service:

I would give customer service a rating of 8/10. They are very good.

Technical Support:

I would give technical support a rating of 8/10. They are very good.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

How was the initial setup?

The setup was straightforward.

What about the implementation team?

We implemented via a vendor team and in-house. The vendor teams we had were excellent.

What's my experience with pricing, setup cost, and licensing?

Ask for packages and bundles, so you might get more plugins for one price.

Which other solutions did I evaluate?

We did not evaluate any other options.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user676545 - PeerSpot reviewer
Works at a comms service provider with 10,001+ employees
Real User
It is easy to use and most of the add-on features are available.

What is most valuable?

The entire suite of Control-M is valuable.

How has it helped my organization?

It is easy to use and most of the add-on features are available.

What needs improvement?

In a big environment, there is the need is to have easy access to the client.

For how long have I used the solution?

I have been using Control-M for many years.

What was my experience with deployment of the solution?

I have no particular issue to report.

What do I think about the stability of the solution?

I have no particular issue to report.

What do I think about the scalability of the solution?

I have no particular issue to report.

How are customer service and technical support?

Customer Service:

Customer service is excellent.

Technical Support:

Technical support is excellent.

Which solution did I use previously and why did I switch?

We were using a different solution. We switched for less cost and for more benefits.

How was the initial setup?

It is easy to set up and has clear information and support.

What about the implementation team?

The implementation was done by an internal team.

What's my experience with pricing, setup cost, and licensing?

It isn't related to my function and I do not have any specific details.

Which other solutions did I evaluate?

We evaluated other options, but now we are consolidating all environments to only use Control-M.

What other advice do I have?

From my experience with the last version, you are able to manage everything. The conversion tool can offer an easy way to migrate jobs from another tool.


Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Technical Support at a tech vendor with 10,001+ employees
Real User
Versioning allows for a restoration when an error is found.
Pros and Cons
  • "Promotions between environments, as well as local, mass update, versioning, and self-service."
  • "It can definitely expand promotions, so that a single job can be moved. Currently you can only promote a job by promoting the entire table."

What is most valuable?

Promotions between environments, as well as local, mass update, versioning, and self-service.

How has it helped my organization?

It is much easier to move and copy schedules. Versioning allows for quick restoration when an error is found.

What needs improvement?

It can definitely expand promotions, so that a single job can be moved. Currently you can only promote a job by promoting the entire table. In our environment we have very similar jobs in a flow but some are different so if i want to move just one of those jobs to all the other Control-M servers i would not be able to because it would overlay the entire folder. I want to be able to copy/move just a single job to prevent the overlay.

For how long have I used the solution?

I have been using Control-M for 18 years.

What was my experience with deployment of the solution?

I have not had any issues with deployment in any of the versions.

What do I think about the stability of the solution?

I can honestly say, I only had a stability issue once. Other than that one time, Control-M has been a very stable application.

What do I think about the scalability of the solution?

No scalability issues at all. When we grew, we upgraded the server and it was back to business as usual.

How are customer service and technical support?

Customer Service:

I would give customer service a rating of 8/10.

Technical Support:

I would give technical support a rating of 8/10.

Which solution did I use previously and why did I switch?

We used another solution. Our company was looking to standardize across the enterprise.

How was the initial setup?

The setup was straightforward.

What about the implementation team?

We had a single contractor and our in-house team. She was very knowledgeable of the product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Control-M Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Control-M Report and get advice and tips from experienced pros sharing their opinions.