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Farhan SadikAkil - PeerSpot reviewer
Solutions Architect at a tech consulting company with 501-1,000 employees
Reseller
Top 20
May 29, 2024
A backup solution for data recovery and disaster management
Pros and Cons
  • "The compatibility within the Dell PowerProtect DD portfolio makes data management more seamless. This integrated solution improves efficiency in our data center and simplifies operations by relying on a single company for servers and storage."

    What is our primary use case?

    The data domain is a backup solution.

    What is most valuable?

    The compatibility within the Dell PowerProtect DD portfolio makes data management more seamless. This integrated solution improves efficiency in our data center and simplifies operations by relying on a single company for servers and storage.

    What needs improvement?

    Support is essential, for clients using servers and storage. We have a backup solution, so if a company requires data backup, we can help. An improvement would be the ability to back up some of the databases or legacy applications used by IBM. 

    For how long have I used the solution?

    I have been using Dell PowerProtect DD for two years.

    Buyer's Guide
    Dell PowerProtect Data Domain
    January 2026
    Learn what your peers think about Dell PowerProtect Data Domain. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,082 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    I rate the solution's stability a ten out of ten.

    What do I think about the scalability of the solution?

    350 users are using this solution.

    How are customer service and support?

    Support takes a long time. In Bangladesh, we do not have a dedicated support team available for all products. For situations involving credentials, the first level of support is provided from a database, and additional support comes from either Malaysia or another support hub. This can cause delays.

    What's my experience with pricing, setup cost, and licensing?

    I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

    What other advice do I have?

    The client uses several servers and storage systems, so Dell PowerProtect DD does not add value in terms of efficiency and data protection. However, since it does not function as a primary storage solution, it could enhance the efficiency of solar technology applications.

    Having a backup available in a disaster is crucial and makes recovery much more accessible. This is always a situational requirement; the backup is not utilized if my application or data center does not experience any attacks.

    I recommend Dell PowerProtect DD. It's a perfect solution with high efficiency and numerous cost-effective security measures.

    Maintenance is handled by the sales support team, and our organization has certified engineers. We strive to make as many features available as possible.

    One server engineer is sufficient for initial support. Our team has certified engineers who are distinguished based on requirements and the complexity of support needed.

    It is an appliance-based solution, so most of the insurance and volume stages are pre-installed from the factory. We need to activate the license and connect it to the environment where it will be used.

    Overall, I rate the solution an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Infrastructure and Helpdesk Leader for Mexico, Chile and Colombia at a consultancy with 10,001+ employees
    Real User
    Nov 26, 2023
    Helps us store data backups and has a valuable deduplication feature
    Pros and Cons
    • "Dell PowerProtect DD’s most valuable feature is data deduplication."
    • "We encountered data loss during the configuration process."

    What is our primary use case?

    We use the product to store data backups of instruments.

    What is most valuable?

    Dell PowerProtect DD’s most valuable feature is data deduplication.

    What needs improvement?

    We encountered data loss during the configuration process. We were not able to restore the information later. This particular area needs improvement.

    For how long have I used the solution?

    We have been using Dell PowerProtect DD (Data Domain) for seven years.

    What do I think about the stability of the solution?

    We have encountered stability issues only twice or thrice in the last year. It suddenly crashed the operating system, and we had to restart it.

    How are customer service and support?

    The technical support team takes time to respond.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The deployment process is difficult from a configuration perspective. We can always connect with the support team. It requires two executives to work on the implementation.

    What about the implementation team?

    We took help from a service provider for installation.

    What's my experience with pricing, setup cost, and licensing?

    The product is expensive.

    What other advice do I have?

    I rate Dell PowerProtect DD an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Dell PowerProtect Data Domain
    January 2026
    Learn what your peers think about Dell PowerProtect Data Domain. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,082 professionals have used our research since 2012.
    Nguyen_Nguyen - PeerSpot reviewer
    Executive Vice Director at a consultancy with 11-50 employees
    Real User
    Nov 14, 2023
    Has good performance but pricing is expensive
    Pros and Cons
    • "The tool's performance is very good. DD Boost can improve its performance and backup."
    • "The tool's DD Boost is expensive."

    What is most valuable?

    The tool's performance is very good. DD Boost can improve its performance and backup. 

    What needs improvement?

    The tool's DD Boost is expensive. 

    For how long have I used the solution?

    I have been using the product for ten years. 

    What do I think about the scalability of the solution?

    Dell PowerProtect DD (Data Domain) is scalable. I rate it a six out of ten. 

    What other advice do I have?

    I rate the product a six out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    KennethEtsula - PeerSpot reviewer
    Presales Manager at a tech services company with 11-50 employees
    Real User
    Top 5Leaderboard
    Feb 13, 2023
    Ease to use, effective deduplication, but lacking integration
    Pros and Cons
    • "The most valuable features of Dell PowerProtect DD are ease of use and deduplication."
    • "Dell PowerProtect DD could improve by having better integration with other backup solutions."

    What is our primary use case?

    We are using Dell PowerProtect DD as a location for a backup repository.

    What is most valuable?

    The most valuable features of Dell PowerProtect DD are ease of use and deduplication.

    What needs improvement?

    Dell PowerProtect DD could improve by having better integration with other backup solutions.

    For how long have I used the solution?

    I have been using Dell PowerProtect Data Domain (DD) for approximately five years.

    What do I think about the stability of the solution?

    I rate the stability of Dell PowerProtect DD a ten out of ten.

    What do I think about the scalability of the solution?

    The solution is not scalable.

    We have less than ten people using the solution.

    I rate the scalability of Dell PowerProtect DD a two out of ten.

    Which solution did I use previously and why did I switch?

    I have not used other solutions prior to Dell PowerProtect DD.

    How was the initial setup?

    The setup of Dell PowerProtect DD is straightforward. The implementation process took approximately one day.

    What about the implementation team?

    I did the implementation of the solution using the documentation provided with the help of the vendor.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution and support for Dell PowerProtect DD is expensive. We have customers that cannot upgrade to a newer version of the solution because the support is too expensive.

    Most people would rather buy a simple Synology hardware backup solution than
    spend a lot of money on this solution. It's simple for us to operate, such as sharing
    a drive or creating a drive, but it is not for everyone.

    I rate the price of Dell PowerProtect DD a two out of ten.

    What other advice do I have?

    One engineer is suitable to maintain this solution.

    I rate Dell PowerProtect DD a six out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1998144 - PeerSpot reviewer
    Pre-Sales Consultant at a computer software company with 501-1,000 employees
    Reseller
    Top 5
    Dec 3, 2022
    Good deduplication and compression with helpful compatibility with other products
    Pros and Cons
    • "We have found the product to be scalable."
    • "The pricing could be lower."

    What is our primary use case?

    We're a system integrator, and we're providing services for a number of customers. It's not like we are using these products ourselves.

    What is most valuable?

    The deduplication and compression are great. 

    We started looking at Data Domain together with the Dell Cyber Recovery solution to have them work together.

    The solution is stable.

    We have found the product to be scalable. 

    The interface is fine.

    It has good documentation.

    Compatibility with other products is okay.

    What needs improvement?

    I cannot speak to the exact areas that need improvement at this time. 

    The pricing could be lower. 

    For how long have I used the solution?

    We've used the solution for a couple of years now. 

    What do I think about the stability of the solution?

    It's a stable, reliable product. It doesn't crash or freeze. There are no bugs or glitches. The performance is good. 

    What do I think about the scalability of the solution?

    The solution is scalable and pretty simple to grow. We work mainly with medium to enterprise-level organizations, and it works well across both. 

    How are customer service and support?

    Technical support is quite good. We find them to be helpful and responsive. 

    Which solution did I use previously and why did I switch?

    We are mostly also working with Dell. 

    How was the initial setup?

    I've never handled a deployment and, therefore, cannot speak to the implementation process. 

    What's my experience with pricing, setup cost, and licensing?

    The cost could be lower. Sometimes it's not very competitive.

    The licensing depends on the specific solution sizing, however, there are cheaper solutions that I have seen in the market. For example, HP tends to cost less. 

    What other advice do I have?

    We are a partner of Dell and a reseller. 

    I'm a presales consultant.

    It's a very stable product. It has some drawbacks in that it's quite expensive compared to other solutions. We mostly use it for enterprise customers. So they could improve a bit on the options for pricing. Beyond that, it's a solid product.

    I'd rate the solution seven out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Domenico-Vizzoca - PeerSpot reviewer
    Delivery and Presales Manager at a tech services company with 51-200 employees
    Real User
    Dec 1, 2022
    Technical support is lacking and needs improvement, but it is quick to deploy and configure
    Pros and Cons
    • "I like Data Domain as a protocol for data backup."
    • "Technical support needs improvement."

    What is our primary use case?

    Dell PowerProtect DD (Data Domain) is the customer's requested solution. I did not suggest this solution to the customer.

    I use Dell PowerProtect DD (Data Domain) for disaster recovery, and for the backup of disaster recovery for a large society for training in Italy 

    The backup on the secondary Data Domain and then backup on the cloud.

    What is most valuable?

    I like Data Domain as a protocol for data backup.

    What needs improvement?

    I prefer the HP solution.

    Technical support needs improvement.

    For how long have I used the solution?

    I have been working with Dell PowerProtect DD (Data Domain) for ten years.

    It is deployed both on the cloud and on-premises.

    What do I think about the stability of the solution?

    Dell PowerProtect DD (Data Domain) is a stable solution.

    What do I think about the scalability of the solution?

    Dell PowerProtect DD (Data Domain) is absolutely scalable.

    How are customer service and support?

    I would rate the technical support a one. It could be better.

    How would you rate customer service and support?

    Negative

    Which solution did I use previously and why did I switch?

    Previously, I did not use another solution. I am only familiar with Data Domain.

    How was the initial setup?

    Only one day is required for Data Domain setup and configuration.

    What's my experience with pricing, setup cost, and licensing?

    I can't remember what the license costs are. They might be paid monthly or every two months.

    What other advice do I have?

    I would not recommend this solution to others.

    I would rate Dell PowerProtect DD (Data Domain) a five out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    General Manager at a consultancy with 11-50 employees
    Reseller
    Nov 30, 2022
    Reasonably priced with nice dashboards and good functionality
    Pros and Cons
    • "Its pricing is not overly expensive."
    • "It helps if you have in-depth knowledge in order to use it correctly."

    What is our primary use case?

    I have an IT company and have tested it in order to see if I could resell it to clients.

    What is most valuable?

    They have a very nice, clearly laid out dashboard.

    The functionality has been excellent.

    So far, the solution is stable. 

    Its pricing is not overly expensive. 

    What needs improvement?

    I still need to try all the features and functions. As a reseller, it's important I understand it and I have only used it for a few weeks. It helps if you have in-depth knowledge in order to use it correctly.

    Scaling can be better.

    For how long have I used the solution?

    I've worked with the solution for 15 days so far. I was testing it.

    What do I think about the stability of the solution?

    I'm not sure about the stability. I haven't yet tried it with big companies. I just tested the solution for a little bit. So far, for that purpose, it was stable. I didn't come across bg or glitches, and I haven't seen it crash or freeze. 

    What do I think about the scalability of the solution?

    The scalability could be better. I'm not sure how it would scale for bigger organizations. 

    We have just two people using the solution right now. It's myself and an administrator.

    How are customer service and support?

    I haven't needed any help yet and therefore have not used technical support.

    Which solution did I use previously and why did I switch?

    I'm not sure if we used a different solution previously.

    How was the initial setup?

    The solution is moderately straightforward to set up It's not easy or difficult. 

    The deployment took about one to two hours. It didn't take long. 

    What about the implementation team?

    I handled the implementation myself. I did not need help from integrators or consultants. 

    What's my experience with pricing, setup cost, and licensing?

    The price of the product is pretty reasonable. 

    What other advice do I have?

    We are dealing with the latest version of the solution.

    We haven't had any difficulties with the solution while testing it. Maybe once we try to deploy to a sizeable company, we will find challenges. However, so far, it is good. 

    I'd recommend the solution. It's worked well, and it has good Google reviews. 

    I would rate the solution eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    General Director at a tech services company with 51-200 employees
    Real User
    Nov 5, 2022
    Reasonably priced, fairly priced, and reliable
    Pros and Cons
    • "The technology has been very useful. There are lots of features on offer."
    • "The initial setup is complex."

    What is our primary use case?

    We primarily use the solution for large backups. This is a piece of hardware that we can place software on. 

    It's used widely in some of the largest banks in our country - including foreign banks. They use Data Domain in petabytes. 

    What is most valuable?

    The specific algorithms of backups of the data deduplication are very good. For example, some of our competitors need much more space. When we have to use one additional enclosure, they have to use two times more. Data Domain has a lot of space. 

    The technology has been very useful. There are lots of features on offer.

    It's very competitive. We get discounts on pricing and find the cost to be quite good. 

    The solution is stable and reliable.

    It is scalable. 

    What needs improvement?

    We'd always prefer if there was even more competitive pricing since they are very close in price to Quantum. However, the pricing isn't too bad.

    The initial setup is complex. The installation process should be easier so you can install the solution without having specialized techs. 

    For how long have I used the solution?

    I've used the solution for several years. It's likely been more than six years. 

    What do I think about the stability of the solution?

    The solution seems to be quite stable. We haven't had issues with bugs or glitches and it doesn't crash or freeze. It is reliable. 

    What do I think about the scalability of the solution?

    It's a scalable product.

    How are customer service and support?

    Technical support is helpful. The Dell rep office in the country has many experienced techs. 

    We also have a lot of knowledge in our own right.

    From time to time, when we do need help, it's nice to have experienced techs we can reach out to. 

    The issue we have right now is spare parts. We're in Ukraine, and the war made it difficult at the outset. It has gotten better. It's okay at the moment. 

    Which solution did I use previously and why did I switch?

    We've used a variety of different products. We use different brands simultaneously. It depends on the customer's needs. Some offer more competitive tenders, and some are used based on the government structure.

    How was the initial setup?

    The implementation can be complex. It's not very simple to set up.

    The deployment took a couple of days. 

    We typically have one or two engineers working with the solution. That's enough personnel to deploy and design the setup, et cetera. One person is quite enough to maintain the product.

    What about the implementation team?

    Our team handled the deployment of the product. We didn't need outside assistance. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is reasonably priced. We get discounts as well. They remain competitive.

    It's a hardware solution. We don't have to worry about software licensing. We can use any software on it that the client likes.

    Data Protect, DP 400, and higher models include EMC software and a set of various different software.

    If you buy the unit, you pay for it for three or five years. They also offer support with a warranty that you can extend.

    Which other solutions did I evaluate?

    When we help our customers or some governmental structures to prepare the documents for bidding for some tenders, we investigate the details and competitive features of our solutions. That includes Dell EMC, HPE, and Quantum Alliance. They are all very close in functionality.

    HP tends to have higher pricing; however, Quantum is quite close in terms of cost.

    What other advice do I have?

    We're a platinum partner.

    I'm using the latest version of the solution.

    We have certified engineers for Data Domain.

    I am the general manager of the company. I'm not an engineer.

    I'd recommend the solution to others. 

    I would rate the solution nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Dell PowerProtect Data Domain Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2026
    Buyer's Guide
    Download our free Dell PowerProtect Data Domain Report and get advice and tips from experienced pros sharing their opinions.