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Senior Data Center Admin at Paltel
Real User
Aug 15, 2019
A solution with excellent technical support and good stability
Pros and Cons
  • "The initial setup was straightforward. Deployment takes about two weeks."
  • "The solution has excellent technical support."
  • "The pricing model needs to be improved."
  • "The pricing model needs to be improved."

What is our primary use case?

The primary use is as a company backup.

What is most valuable?

The most valuable features are the DD Boost and the multiple applications and model platforms.

What needs improvement?

The solution needs a better cloud version. We need a solution that has a better understanding of the cloud.

The pricing model needs to be improved.

For how long have I used the solution?

I've been using the solution for five years.
Buyer's Guide
Dell PowerProtect Data Domain
May 2026
Learn what your peers think about Dell PowerProtect Data Domain. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

Scalability isn't the best.

How are customer service and support?

The solution has excellent technical support.

How was the initial setup?

The initial setup was straightforward. Deployment takes about two weeks with migration. You only need a few people for deployment and two or three people for maintenance.

What about the implementation team?

We used an integrator to assist with the implementation.

What's my experience with pricing, setup cost, and licensing?

I don't know the exact pricing, but I believe the solution is costly. You may also need to pay for extra features above the standard licensing.

What other advice do I have?

We use the on-premises version of the solution. 

I would rate the solution nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SystemCoc204 - PeerSpot reviewer
System Consultant at onyxes
Consultant
Aug 15, 2019
An excellent enterprise-level solution with a good deduplication feature
Pros and Cons
  • "The deduplication feature is the most valuable part of the solution."
  • "The deduplication feature is the most valuable part of the solution."
  • "EMC is very expensive for small customers."
  • "The solution could adjust the size of the discs."

What is our primary use case?

Our customers have a lot of big data that they work with. The solution allows them to decrease the amount of data which can appear over the network and optimizes the bandwidth of the network itself.

What is most valuable?

The deduplication feature is the most valuable part of the solution.

The backup storage is also very good.

What needs improvement?

The solution could adjust the size of the discs. The processor or the cache on the Data Domain could be better.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is very straightforward. Deployment takes about a week. We needed two engineers to handle the initial setup.

What's my experience with pricing, setup cost, and licensing?

EMC is very expensive for small customers. For enterprise-level companies, like banks, it offers a good price. 

What other advice do I have?

We use the on-premises deployment model.

We're a reseller; we offer this solution to our clients.

I would rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Dell PowerProtect Data Domain
May 2026
Learn what your peers think about Dell PowerProtect Data Domain. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
Senior Sales Engineer at a tech services company with 501-1,000 employees
Real User
Aug 13, 2019
Good deduplication and compression of storage
Pros and Cons
  • "The solution can scale up to one petabyte right now. It's very good for enterprise-level organizations."
  • "EMC is under the Dell technologies portfolio, and you've got one of the best technical support teams looking out for you."
  • "The pricing should be adjusted. Customers continuously talk about the price. They know it is a good solution and they really need the type of storage the solution offers, but it costs somewhere around $100,000 and up. It's not cheap, but it's very important for data vendors."
  • "The pricing should be adjusted."

What is our primary use case?

The primary use of the solution is inline deduplication.

What is most valuable?

The solution offers good storage. Also, deduplication and completion are the best features, in my opinion.

What needs improvement?

The pricing should be adjusted. Customers continuously talk about the price. They know it is a good solution and they really need the type of storage the solution offers, but it costs somewhere around $100,000 and up for enterprises. It's not cheap, but it's very important for data vendors. My customers are banks and petroleum sectors, so they need the backup and archiving systems. They can't leave a data center without it, even if the cost is high.

For how long have I used the solution?

I've been selling the solution for two years.

What do I think about the stability of the solution?

The solution is very stable. My customers have been very pleased with the solution so far.

What do I think about the scalability of the solution?

The solution can scale up to one petabyte right now. It's very good for enterprise-level organizations.

I think this level of scale is still only for cloud providers. It's not for every customer. If I am a cloud provider or internet service provider, I can use it, as my scale is very, very, large. With any other company, you will not need more than 200 kilobytes. 

How are customer service and technical support?

The level of technical support depends on your SLA. You have, for example, next business day, full support, full support plus, full support in four hours, onsite service, etc. 

EMC is under the Dell technologies portfolio. You've got one of the best technical support teams looking out for you. 

What's my experience with pricing, setup cost, and licensing?

Pricing is related to size. A lower range solution might be about $33,000. My customers use higher range versions with a price of around $100,000. That's the price for both the hardware and the software.

What other advice do I have?

I'm using the solution as a technical case professional. I'm selling it to my customers.

I sell the on-premises deployment model.

It's the best solution for deduplication and compression of storage, but the pricing is a little high. 

The solution works with any backup software. You might use it as a standalone or use it with VM, or solutions like Symantec, CMC software, etc. 

For those considering implementing the solution, I would say that they need to know their data gross and they need to allow for architecting. They need an understanding of their current backup situation and what they will need. They will need to remember to back up every day if their data is very, very important. 

When you are buying a backup solution, the Dell EMC team has an architecture team. They can be used to study the environment, so they can advise on what you need. A new user won't have to worry about it. Dell EMC will take care of everything.

Also, a user will still need to do data protection. They need to buy security devices for their environment. They should make a backup outside of their environment and make sure the backup is not connected to any internet connection to avoid hacking. 

I would rate the solution ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller.
PeerSpot user
Storemgr67 - PeerSpot reviewer
Storage Manager at a financial services firm with 10,001+ employees
Real User
Nov 26, 2017
It provides better performance than the competition and deduplication
Pros and Cons
  • "Short backup window has made a difference in the way my organization functions."
  • "Short backup window has made a difference in the way my organization functions."
  • "DD Boost."
  • "I would like them to improve on the short backup window as it would make my organization even more efficient."

What is our primary use case?

Used as a backup target with NetBackup 8.0.

What is most valuable?

DD Boost.

How has it helped my organization?

Short backup window has made a difference in the way my organization functions.

What needs improvement?

I would like them to improve on the short backup window as it would make my organization even more efficient.

For how long have I used the solution?

From 2011 until now.

What was my experience with deployment of the solution?

Some small issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Nine out of 10.

Which solution did I use previously and why did I switch?

We used IBM ProtecTIER. We move to EMC Data Domain for better performance.

How was the initial setup?

Straightforward.

What about the implementation team?

We implemented using a vendor team.

What was our ROI?

Three years.

What's my experience with pricing, setup cost, and licensing?

It is expensive, but the performance and deduplication cover for the cost.

Which other solutions did I evaluate?

IBM ProtecTIER and Oracle's Zero Data Loss.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Leadoffsol67 - PeerSpot reviewer
Leadoffsol67Lead Offering Solution Architect Cloud and Workload with 10,001+ employees
Real User

how does it compare to rubrik?

it_user157662 - PeerSpot reviewer
Backup Administrator at a financial services firm with 501-1,000 employees
Vendor
Sep 22, 2015
If you have a senior backup and/or storage tech, go for it. If not, it's harder to manage.
Pros and Cons
  • "With the increasing amount of data handled every year, the money we save on tapes, plus the speed that the DD allows backups to be done and having instant restores, makes this product the best investment a backup environment can add."
  • "Adding tapes to the VTL is a complex task."

What is most valuable?

Deduplication and VTLs.

How has it helped my organization?

As the cost of tapes start to mount, using the DD box for daily and weekly backups, and just keeping monthly backups on tapes, has greatly reduced the cost of backups.

It is an extremely useful tool to use for example in my case, in a redundant environment, as I manage duplications through Netbackup with Storage Lifecycle Policies. I keep my daily and weekly backups on the DD boxes replicated on both sites, and download the monthly backups for archive purposes.

That way I get the instant recovery that the DD unit provides, and in case I need to go live on the secondary environment, I can restore any vmware server in a matter of hours.

What needs improvement?

1 - Adding tapes to the VTL is a complex task.

2 - If DB backups could be somewhat compressed it would just be the dream product.

For how long have I used the solution?

5 years on different versions of DD.

What was my experience with deployment of the solution?

None on basic deployment for CIF usage, the VTL and virtual tapes is more complex to setup.

What do I think about the stability of the solution?

None at all, I have hardly had to reboot the boxes aside from a firmware update.

What do I think about the scalability of the solution?

None, I am adding a second disk box and it is pretty much plug and play.

How are customer service and technical support?

Customer Service:

Excellent, when there is a new firmware update, EMC will call me to do the upgrade without even having to ask.

I have had a couple of hard drive fail, and they sent a replacement right away.

Technical Support:

Very good, I had only had to deal with first level support for firmware updates, had some minor discrepancies with the steps to follow, after reading the instructions on how to do the firmware upgrade, the tech wanted to jump a couple steps.

Which solution did I use previously and why did I switch?

No, we had regular backups to tape and a staging area, but no deduplication.

How was the initial setup?

Initial setup is pretty straightforward, VTL configuration is a bit more complex.

What about the implementation team?

Implementation was done through a vendor, their level of experience was very good. At the time of implementation I have had experience with the technology, but had not participated in the initial setup of the product.

What was our ROI?

With the increasing amount of data handled every year, the money we save on tapes, plus the speed that the DD allows backups to be done and having instant restores, makes this product the best investment a backup environment can add.

Which other solutions did I evaluate?

At the time of purchase, there was no other solution that was able to perform the same tasks.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Engineer at a tech services company with 501-1,000 employees
Consultant
Nov 2, 2014
The Deduplication storage Array for backups. Data Domain can acts as VTL, NAS/CIFS shares or DDBoost devices.
Pros and Cons
  • "The EMC Data Domain product is a real success and customers which have never bought EMC products are now buying Data Domain..."
  • "DDBoost function is not compatible with IBM TSM."

Valuable Features:

Deduplication

Features of Archiving 

Improvements to My Organization:

*) Thanks to deduplication, backups take less capacity in Data Domain than traditional storage devices. 

*) Backups to VTL take less time to finish than traditional tape backups (the time traditionally allowed to mounting/seaching tapes is avoided).

*) Using DDBoost improves DataDomain system throghput up to the double and Network usage during backup will be reduced.

Room for Improvement:

DDBoost function is not compatible with IBM TSM. Since DDBoost is one of Data Domain key options  (it enhance its performance up to the double), it wil be great if in the next future Tivoli Storage Manager can support it!

Use of Solution:

< 1 year

Deployment Issues:

The deployment is very easy. No problem encountred.

Stability Issues:

No

Customer Service:

10/10

Initial Setup:

Initial setup is easy: After hardware installation (which is well documented) you just have to power up the data domain device then run a script which configure your device.

Then you can configure backups devices using webgui and this is really easy.

Other Advice:

The EMC Data Domain product is a real success and customers which have never bought EMC products are now buying Data Domain...

Disclosure: My company has a business relationship with this vendor other than being a customer. We are an EMC partner
PeerSpot user
Reda Hassan - PeerSpot reviewer
Reda HassanSenior IT Infrastructure Engineer at a government with 501-1,000 employees
Real User

I found that the best backup system architecture is to use DD with Veeam backup using DD-Boost.
This solution has many advantages including efficient deduplication, less backup window, less time to restore and many others...

See all 3 comments
it_user159876 - PeerSpot reviewer
Sr. Tech Lead with 5,001-10,000 employees
Vendor
Oct 30, 2014
​I used Sympana commvault and CA Arcserve. Both are good for small organisations but not up to the mark for enterprise.
Pros and Cons
  • "Fast backup for complex and huge size data."
  • "From a technical point of view, all EMC products have to improve the troubleshoot feature like, log should be in human readable format."

What is most valuable?

Fast backup for complex and huge size data.

How has it helped my organization?

My Organisation provides Backup as services. DD useful for shared platform for customers.

What needs improvement?

From a technical point of view, all EMC products have to improve the troubleshoot feature like, log should be in human readable format.

For how long have I used the solution?

Past 5 to 6 years.

What was my experience with deployment of the solution?

Easy to deploy.

What do I think about the stability of the solution?

Wrong integration is always the

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Customer Service:

3.5/5

Technical Support:

3.5/5

Which solution did I use previously and why did I switch?

I used Sympana commvault and CA Arcserve. Both the products are good for small organisations but not up to the mark for enterprise level.

What about the implementation team?

Through vendor team; try to just know how to fix the hardware and plug the networker cable. Rest of the things we had to do remotely.

Which other solutions did I evaluate?

For enterprise level backup solution – No .

What other advice do I have?

I recommend EMC products due to their stability.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user159162 - PeerSpot reviewer
Director of Technical Support at a tech services company with 51-200 employees
Consultant
Oct 28, 2014
Good product, the technical support leaves much to be desired.
Pros and Cons
  • "Data Domain deduplication is excellent."
  • "Technical Support: Bad. The service left much to be desired, even with the proper support."

Valuable Features

Data Domain deduplication is excellent.

Improvements to My Organization

Not yet had a significant measurable improvement.

Use of Solution

I used this solution for 6 months.

Deployment Issues

The implementation was not done with me. This product was already in place when I arrived at the company.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

No.

Technical Support:

Bad. The service left much to be desired, even with the proper support.

Implementation Team

The implementation was not done with me.

Other Solutions Considered

Was not present in this decision.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at a tech company with 51-200 employees
Top 5LeaderboardReal User

I have to agree the Support could be much better but if you have an SE on your account they are a good resource too. Product is good but don't recommend it for a primary backup device but rather a secondary one.

Buyer's Guide
Download our free Dell PowerProtect Data Domain Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Dell PowerProtect Data Domain Report and get advice and tips from experienced pros sharing their opinions.