eG Enterprise Reviews

The solution is so simple to administer that we did not need a dedicated administrator. All system, network, and security administrators can configure the infrastructure elements.

EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console. The configuration of the supervision is very simple.

I would like to see improvements in the alarm display console. To date, you must click on an alarm to see all of the associated alarms for an element type. This was as simple and statistical as visualization, if all the alarms were visible without having to click on them.

There were no stability issues.

The support of the eG editor supports the upgrades of the versions and the participation is always good.

Customer Service:

Customer service is very fast and efficient.

Technical Support:

Technical service is very fast and efficient.

We used Nagios before. Nagios requires a lot of time to go through to configure the items to monitor. Nagios does not allow us to supervise specific systems. For example, we can't supervise F5 and Unix AIX. We can do this with this solution.

The setup was very simple.

We implemented via a supplier. It was an average job, and this company closed. This is the main issue for us. There is no expert supplier of the solution in France. This does not allow us to use all the functionality of the solution.

We evaluated Microsoft SCOM, HPE OpenView, and ServicePilot.

I recommend that you choose the eG Manager solution! Buy it now!

Our primary use case of eG Enterprise is troubleshooting and root cause analysis for application performance monitoring. We have one customer using eG right now. 

This solution is deployed on-premise. 

Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities. 

eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring. 

We have been working with eG Enterprise for one year. 

I think the support for eG is quite good because they have direct support. Rather than getting support from local distributors, the principal is the model of support.

We used to use CA Broadcom for APM, but we have switched to Dynatrace, which is more popular and a lot better than Broadcom. Dynatrace's AI capabilities are more advanced, compared to eG Enterprise. 

For on-premise deployment, the installation takes between two to three days. As for operating eG, we only have one person, from the applications team. They are more on the admin side. 

We implemented this solution ourselves. 

There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper. 

Other options are Dynatrace, New Relic, or AppDynamics, but eG is an alternative with advantages for customers who don't have a big budget. 

I rate eG Enterprise a seven out of ten. One of the benefits of choosing eG is that they have complete full-stack monitoring, from network to servers and applications.

I would recommend eG Enterprise to others, especially if they don't have the big budget for Dynatrace, New Relic, or AppDynamics. eG is an alternative with some limitations in terms of the APM capabilities, but they have advantages full-stack-wise. 

An end-to-end view of infrastructure performance and the end-user experience greatly improves the responsiveness of IT, increases system availability, and improves user satisfaction.

The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance.

The ability to diagnose issues directly from the alert screen is very valuable because it quickly leads to the root cause of performance issues.

The UI looks a little dated and could do with a refresh.

No.

Some minor scalability issues have been seen but product tuning by eG resolved these issues.

Customer Service:

Customer service and support are superb.

Technical Support:

Customer service and support are superb.

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

Initial setup and configuration are quite straightforward. Like all monitoring and alerting solutions, some effort is required to tune the product for optimal results.

The implementation was done in-house with assistance from eG support. As noted above, eG support is excellent.

ROI has not yet been calculated.

If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server (for XenApp/RDS) is the most cost effective licensing model.

We evaluated four solutions which specialise in Citrix monitoring and chose the product which provided the greatest depth of visibility and ease of use.

• Improved logon times due to specific GPO shortcuts that were timing out.
• Maintains overall performance, as it is now closely monitored through dashboards. IT now don't have to find the issue; they just check the eG Console and then resolve any alerts.

• Single pane of glass to review status of the full environment.
• In-depth visibility into the Citrix stack
• Overall end-to-end service.

Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap.

I have not encountered any scalability issues.

Customer Service:

Customer service is fantastic!! They are very responsive and always follow up to ensure a solution has been provided.

Technical Support:

eG seem to take ownership of any raised issue, even if it is not on their side. They will assist and escalate internally to get the correct level of technical support for the individual call.

PRTG was offered as a managed service through a service provider; limited visibility and in some cases NO visibility for certain infrastructure servers / hypervisors.

Citrix visibility was very basic then, too (OS only). Only about 1/3rd of the company was being monitored, so when a fault did occur, we still had to try to work out where it was.

It was good to know there was a problem, but it didn't assist us in finding it! eG now does both and we cover visibility across all tiers of the infrastructure.

Initial setup was straightforward; most of the complexity was trying to get visibility of the SAN storage. It turned out the model of EMC we used didn't have built-in CLI capabilities. eG Support kindly pointed this out.

You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software. Once you start down this path, then other limitations of visibility can creep in that make you then look for ANOTHER product to fill the gap. Before you know it, you are managing five different monitoring products, flooding you with alarms. Think ahead and plan for a single-pane monitoring solution now.

If you want directions and can work a compass, then buy a compass. Otherwise, get a GPS and throw away the map book!! Go eG Enterprise!

We haven't really had an issue per se, but there was a time when we had some network devices that were down, and eG showed us pretty quickly that that part of the network was down.

The Exchange monitoring module. It gives good insight into inside of what's going on with Exchange.

One thing that I don't like about eG is like the interface. It's not really that user-friendly to make a change, or to navigate through. It's just not intuitive, in my opinion.

I think the biggest thing would be to make it easier for an admin to go in and make changes. Specifically when there's an alert, to be able to drill through more easily than the way you do it now. For example, when you're looking at something in the interface, the ability to move on to the next item, you can't do it through a right-click, or it's not easy to find how to get to the next step. You have to just know where things are. There are no links to things intuitively.

Specifically, I would say, they need to completely change the look and feel. That's the main thing. The product, for the most part, works. But dashboards are difficult to create, and not so useful. So, look and feel, and then dashboards. And easier to set up. Easier to navigate. 

It's a stable product.

No issues with scalability.

I have not yet needed to call tech support.

We had nothing before.

It was very complex. It just took a long time to set up. For whatever reasons, sometimes things wouldn't work in the beginning. And there are so many steps to take. It's just a complex product. To get it to work is not easy.

We evaluated Goliath Performance Monitor and ExtraHop.

I would say that you need a good amount of time to implement the product, so just be patient.

I would give it about a seven out of 10 because of the complexity of making changes, the complexity of setting up, and non-intuitive menus and links.

We use it to monitor all of our Windows platforms and servers.

In my applications, I am just a user of it, I do not install it or modify it. We have a print application, and that print application, if something happens and/or something goes wrong, it will alert us to the problem so we can fix it in a short period of time.

Otherwise, our help desk would be flooded with calls from the users. This way we find that we are alerted to problems before it gets to that point.

Its ability to monitor failures and to restart a Windows service when it fails. 

The interface could be improved as it is not real intuitive. It is not user-friendly. The interface, you have to get used to it. It takes awhile to get used to their interface and their administration panels.

It is a stable product. No problems.

No issues. It monitors hundreds of servers without a problem.

I would give their tech support a four or five out of 10, because the problem is their tech support is in India. Sometimes it takes time to get back to you and explain the issue. We usually speak with the second tier support.

It came down to how much things cost. At the time, it was very cheap compared to the other products out there. 

Its pretty straightforward, but to get down into the lowest levels, it is not intuitive. You have to work at it to sometimes find what you want. 

We had training. We had WebExs with them and that did help.

I was not involved in the evaluation, but I am assuming it was a group of products.

There are a lot of valuable features.

• Reporter
• User session details
• Monitor
• Citrix user

• Logon Timeouts
• Problems with Citrix Session in History View

• Citrix XenApp

I have used it for 60 days.

We have not encountered any deployment issues. All works fine.

We have not encountered any stability issues.

Excellent level of support.

We did not previously use a different solution.

Optimizing the user experience.

Speak with the sales department!

Before choosing this product, we did not evaluate other options.