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* Usability is big. I like a snappy interface, one that lets multiple people work in the system readily at the same time without stepping on each other’s toes. * One that has a clean look and feel, not cluttered with options. * One that is robust, that will let you tweak what you need. * One of our current frustrations occurs when scheduling something to run. We have to watch it every 4 hours and, depending on our customer implementation, it’s not always easy to figure out the right solution. * Technical support is important. We don’t open a lot of calls, which is a good thing. You should want it to be accessible as ease of opening detailed tickets is important. * For a monitoring solution, I would say look outside of HP, but don’t discount them. They’ve got a huge inventory and lots of tools, but it really depends on the buying power of the consumer.
