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Systems Engineer at Vernity
Real User
Free VPN connection included, stable, and easy to implement
Pros and Cons
  • "The VPN connection is the feature that I like the most."

    What is our primary use case?

    I am an IT integrator with my company.

    This solution is used both in our company and with our clients.

    What is most valuable?

    The VPN connection is the feature that I like the most.

    For how long have I used the solution?

    I have been working with Fortinet FortiClient for one year.

    We use many versions but we use version 6.0 the most.

    What do I think about the stability of the solution?

    It's a stable solution. I have not had any issues with stability.

    Buyer's Guide
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    What do I think about the scalability of the solution?

    This is an area that I do not have a lot of experience with based on our clients it has not been a requirement.

    We have 30 people in our company who are using this solution.

    Our client's companies are small.

    How are customer service and support?

    I have not contacted technical support. Everything as been working efficiently.

    Which solution did I use previously and why did I switch?

    Previously, we worked with OpenVPN and Palo Alto.

    We switched to Fortinet FortiClient because of the advantage that the free VPN connection device. It has helped us with implementation. It adds value to the solution.

    How was the initial setup?

    The initial setup was straightforward. It was easy to implement.

    I completed the installation and deployment myself. It took approximately 15 minutes.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is an area that I would like to see improved, as it could be lower.

    They offer bundles for one year, two years, or five years. The one year bundle works for me.

    What other advice do I have?

    I would recommend that you have good preparation, and look into Fortinet Cookbook. You will have much more.

    I would rate Fortinet FortiClient a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. partner
    PeerSpot user
    reviewer1459728 - PeerSpot reviewer
    IT Manager/systems engineer at a tech services company with 51-200 employees
    Real User
    Good integration with Fortigate but needs the USB key blocking function
    Pros and Cons
    • "It is not at all interesting for me as a standalone product, but as a product that is integrated with FortiGate with all features, it is actually a great tool and a great experience. I had test installed FortiClient working from home. I remembered and knew which web categories were denied or allowed. All those policies were correctly reflected standalone, for example, on my laptop."
    • "For buying or deploying it with additional features, apart from VPN client, web security, or antivirus, I would like to see the USB key blocking function included in this solution for endpoint security. For endpoint security, you need antivirus and all of the features included in antivirus software these days, web security, and USB key locking feature. If it is implemented in a way that in one package, you have all the primary features needed for security these days, it would be nice. All of those features will probably be additionally charged as it is a web security feature on FortiClient."

    What is our primary use case?

    Initially, we needed a VPN client, but afterward, we needed some other functionalities included in FortiClient. The primary use is that users have to connect it to the VPN, and the secondary use is for web security.

    We are using the latest version, which has become free to use recently. FortiClient released a version that includes web security and antivirus. 

    What is most valuable?

    It is not at all interesting for me as a standalone product, but as a product that is integrated with FortiGate with all features, it is actually a great tool and a great experience. I had test installed FortiClient working from home. I remembered and knew which web categories were denied or allowed. All those policies were correctly reflected standalone, for example, on my laptop. 

    What needs improvement?

    For buying or deploying it with additional features, apart from VPN client, web security, or antivirus, I would like to see the USB key blocking function included in this solution for endpoint security. For endpoint security, you need antivirus and all of the features included in antivirus software these days, web security, and USB key locking feature. If it is implemented in a way that in one package, you have all the primary features needed for security these days, it would be nice. All of those features will probably be additionally charged as it is a web security feature on FortiClient.

    For how long have I used the solution?

    I have been using Fortinet FortiClient for two years.

    What do I think about the stability of the solution?

    Sometimes, users cannot connect to the VPN, but this is very rare. When that happens, users just need to restart the computer or shut down FortiClient. In the last two years, out of a hundred users, two or three users reported this case. Afterward, nobody reported this. They know how to solve the issue.

    How are customer service and technical support?

    They are actually very good. I have contacted their global support prior to buying FortiGate because I had some questions. Afterward, we contacted the local support for the solutions asking how to do this, how to do that, and is it possible with FortiGate. That's all.

    Which solution did I use previously and why did I switch?

    I have been working with this company for two and a half years. When I joined as an IT manager, we weren't using FortiGate at all. They had ISA Server 2006, and I was looking for a replacement because ISA was not my cup of tea. It was old to handle the number of requests that we had. We had an increase in the number of users, and ISA couldn't handle the load. FortiGate was a logical replacement.

    What's my experience with pricing, setup cost, and licensing?

    Generally, Fortinet is not cheap. The features that are available for free are only for FortiClient VPN clients, not other solutions. It includes web security, antivirus, and one more feature. 

    Which other solutions did I evaluate?

    We did some comparisons and decided to use Fortinet. One of the most important things was Gartner's recommendation related to Fortinet, which was actually very high in 2019. It also had a good position in the market in terms of the number of users using this solution and the user experience.

    What other advice do I have?

    I would recommend this solution, but it depends on the expectations of the users. There are so many solutions like Sophos and Palo Alto. We are looking for an extended solution to prevent unwanted problems with viruses on the internet. We would like to implement extended web security for other users, but we have a limited budget. We would like to implement FortiClient or Trend Micro USB key locket. We are expecting to get the price for Fortinet as well as Trend Micro endpoint security for about a hundred users.

    I would rate Fortinet FortiClient a seven out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Steven Hall - PeerSpot reviewer
    Head Of Consulting at Acurus
    Real User
    Easy to setup, good support, and the EMS is easy to use
    Pros and Cons
    • "From Forticlient, the EMS, the central management is easy to use."
    • "I would like to see endpoint detection and response included."

    What is our primary use case?

    The primary use case of this solution is for antivirus, anti-malware, and endpoint protection.

    What is most valuable?

    From FortiClient, the EMS, the central management is easy to use. 

    The profiles that you can set up centrally as well, are good. We can have different profiles for the main control versus the database server versus an end-user device, which is a good feature. 

    The VPN all-in-one Endpoint Protection and VPN all-in-one client is a good feature as well.

    I think it's pretty good overall, to be honest. In terms of what it does, I am really comfortable with ForitClient.

    What needs improvement?

    I would like to see endpoint detection and response included.

    For how long have I used the solution?

    I have been working with FortiClient for approximately two years.

    What do I think about the stability of the solution?

    There are always a couple of bugs in EMS, but if you upgrade to the latest version, they normally fix them. 

    The EMS console can be a little buggy, but FortiClient is fine.

    How are customer service and technical support?

    We contact technical support all of the time, and for other things as well, and they are very good.

    How was the initial setup?

    The initial setup is straightforward.

    It took about one week to deploy.

    What about the implementation team?

    I have a team of five engineers who work with us to maintain the solution.

    What's my experience with pricing, setup cost, and licensing?

    The price point again is silver products and that is what I'm trying to work out. So I don't know if that's a bad or a good thing for Forticlient. I don't know where it's priced. 

    I don't know about the price.

    Which other solutions did I evaluate?

    I have not compared it against different products.

    What other advice do I have?

    I can recommend FortiClient to others who are interested in using it.

    I would rate FortiClient an eight out of ten. Nothing ever gets a ten. That would mean that it's perfect and there is no room for improvement. That is never the case with anything in life.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1389021 - PeerSpot reviewer
    Workplace Support Services at a comms service provider with 10,001+ employees
    Real User
    Easy to set up, fast to connect, and the technical support is good
    Pros and Cons
    • "Compared to other similar solutions, it is faster in connecting."
    • "When we change our endpoint, we have to connect again, which means having to enter our credentials and permissions."

    What is our primary use case?

    The primary use case of this solution is to connect internal applications, as an internal data center.

    What is most valuable?

    Compared to other similar solutions, it is faster in connecting.

    What needs improvement?

    When we change our endpoint, we have to connect again, which means having to enter our credentials and permissions. Also, we are facing some connectivity issues after changing our mode of connection to a public base. It's slow in reconnecting.

    I would like to see changes to the speed in the end-user connectivity improved in the next release of FortiClient.

    For how long have I used the solution?

    I have been using this solution for six months.

    How are customer service and technical support?

    I have contacted technical support and find they are helpful and have a quick response time.

    How was the initial setup?

    The initial setup is not as complex as other solutions.

    You can deploy it easily, and you always have the technical support available should you need it.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is reasonable.

    What other advice do I have?

    In terms of a traditional VPN, I can recommend this product.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Network Security Manager at Onix-it solutions
    Real User
    Easy to set up and has good technical support
    Pros and Cons
    • "The initial setup of this solution is easy."
    • "FortiClient is not communicating with the new version of the firewall."

    What is our primary use case?

    We use this solution with our firewall.

    We have a hybrid-cloud deployment.

    What needs improvement?

    FortiClient is not communicating with the new version of the firewall.

    For how long have I used the solution?

    I have been using this solution for one year.

    What do I think about the stability of the solution?

    This is a stable solution, although I get disconnected sometimes.

    What do I think about the scalability of the solution?

    This solution is scalable.

    We have approximately three hundred users.

    How are customer service and technical support?

    I am satisfied with the technical support for this solution.

    How was the initial setup?

    The initial setup of this solution is easy.

    What about the implementation team?

    I took care of the deployment myself.

    What other advice do I have?

    This is a solution that I recommend.

    While there are some issues that need to be fixed, they are minor.

    I would rate this solution a ten out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1135854 - PeerSpot reviewer
    Presales Engineer at soulco
    Real User
    A solution with fast processing, good reporting, and great stability
    Pros and Cons
    • "The solution's most valuable feature is its integration capabilities. The processing is fast and the reporting is also very good."
    • "The pricing of the solution should be less expensive."

    What is our primary use case?

    We primarily use the solution for remote access.

    What is most valuable?

    The solution's most valuable feature is its integration capabilities. The processing is fast and the reporting is also very good.

    What needs improvement?

    The pricing of the solution should be less expensive. 

     It would be nice if you could connect to three or four sites at a time.

    For how long have I used the solution?

    I've been using the solution for two years.

    What do I think about the stability of the solution?

    The solution is very stable. I can use it up to eight hours a day with no problem.

    What do I think about the scalability of the solution?

    The scalability could use improvement.

    How are customer service and technical support?

    The technical support for the solution is great. We had a case previously where the tech team quickly responded to our needs. They're very fast.

    What other advice do I have?

    We are using the on-premises deployment model.

    I would recommend the solution. You can use it anytime, anywhere, even from the beach if you wanted to.

    I'd rate the solution eight out of ten. It's very functional.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Manager IT at OTE
    Real User
    Easy and useful: A normal user with basic information can easily connect to any environment
    Pros and Cons
    • "It is very easy and useful. A normal user with basic information can easily connect to any environment."
    • "Technical support is awful. Their online response time is not prompt. They should not respond after four or five days. Their support guys are not competent enough. Small issues are taking time."

    What is our primary use case?

    We implement FortiClient software for our VPN users. We have so many important users who connect through the VPN from their offices and home.

    We are using the latest version.

    How has it helped my organization?

    We use it configure the user's gateway and set up authentication through our firewall site. Then, we ask the user to login. Once the authentication get approved, the user will get access to resources. 

    What is most valuable?

    It is very easy and useful. A normal user with basic information can easily connect to any environment.

    For how long have I used the solution?

    We have been using the product for many years.

    What do I think about the stability of the solution?

    It is good.

    What do I think about the scalability of the solution?

    It is good.

    How are customer service and technical support?

    Technical support is awful. Their online response time is not prompt. They should not respond after four or five days. Their support guys are not competent enough. Small issues are taking time. They are not quick like Dell EMC or Microsoft on chat. Those companies will log into your environment, look at the issue, and resolve the case.

    What's my experience with pricing, setup cost, and licensing?

    The price is okay and competitive.

    What other advice do I have?

    I would recommend FortiClient. This is a really good security product in the market.

    They have good products which they are improving.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1140780 - PeerSpot reviewer
    Consultant at a wholesaler/distributor with 10,001+ employees
    Real User
    Straightforward installation, but better interprocess and real-time memory visibility are needed
    Pros and Cons
    • "From an application perspective, this solution is stable."
    • "The memory check needs to be improved, giving better visibility into the run-time memory."

    What is our primary use case?

    Our primary use case for this solution is endpoint synchronization.

    I deal with all of the security vendors, and this is one of the products that I have experience with. The deployment is on-premises and is used in conjunction with our firewall.

    What is most valuable?

    From an application perspective, this solution is stable.

    What needs improvement?

    I feel that this product is more to bolster their marketing, rather than its use for actual synchronization.

    This solution is not able to deliver interprocess visibility when it comes to the endpoint, and this is something that needs to be done. Other solutions, such as Carbon Black, are able to do this.

    The memory check needs to be improved, giving better visibility into the run-time memory.

    The anti-exploitation engine needs enhancement. When it comes to Windows processes and protocols, they need to be included in a more effective way. As it is now, they simply have a checkmark beside it. They have visibility of the protocol, for Windows and the operating system communication, but they are not offering the same level as other solutions, such as Sophos, when it comes to the endpoint.

    The level of data protection provided by this system is inconsistent.

    For how long have I used the solution?

    I have been using this solution for about a year.

    What do I think about the stability of the solution?

    With respect to application stability, this is a stable solution. However, it is not consistent with respect to data protection.

    What do I think about the scalability of the solution?

    While I have not tested the scalability to this point, my understanding is that this is a highly scalable solution. The biggest issue in this regard is on the accounting side, for the licensing.

    Which solution did I use previously and why did I switch?

    I have worked with, and am familiar with many security solutions. These include Palo Alto, Fortinet, Malwarebytes, Sophos, and Carbon Black.

    How was the initial setup?

    The initial setup of this solution is straightforward.

    What about the implementation team?

    I am the system integrator, and I handled the deployment of this solution.

    What's my experience with pricing, setup cost, and licensing?

    Fortinet requires you to buy a lot of product in order for you to have proper protection.

    What other advice do I have?

    When it comes to Fortinet, the users are not a big fan of their current model. Bit by bit, they pull you into to buying the entire security fabric. You have to buy a lot of product, and a lot of licenses, to enable all of the features which will help you to secure your environment. This is unlike other solutions, where you have the ability to buy a particular product and it will do its job from the start to the end.

    I'm thinking that they are trying to move to the McAfee model, where everything is a separate license that needs to be added. You have to buy a lot of product to get the perfect solution. 

    For me, the suitability of a solution often comes down to the price. Nobody is going to complain about the installation. I will design the solution and it will be the most secure solution, ever.

    I would rate this solution a four out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Fortinet FortiClient Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2025
    Buyer's Guide
    Download our free Fortinet FortiClient Report and get advice and tips from experienced pros sharing their opinions.