We primarily use this solution with our clients for security operations.
Cyber Security Tech Lead at a tech services company with 1,001-5,000 employees
A great security automation response and no missing features
Pros and Cons
- "The product can be automated for network security purposes. The solution offers a great security automation response."
- "I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it."
What is our primary use case?
What is most valuable?
The solution has many connectors, which is quite helpful.
It's easy to integrate the product with others.
The product can be automated for network security purposes. The solution offers a great security automation response.
What needs improvement?
I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it.
What do I think about the stability of the solution?
The stability of the solution is good. It's not buggy or glitchy. It doesn't freeze. We're satisfied with the level of stability provided.
Buyer's Guide
Fortinet FortiSOAR
January 2026
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How are customer service and support?
We have a local distributor for Fortinet that we contact when we need assistance with something technical. They're excellent when it comes to helping us. They're responsive and knowledgeable. I'd rate them very highly.
Which solution did I use previously and why did I switch?
We've used Splunk in the past, however, we haven't used it in about two years.
How was the initial setup?
The initial setup is not complex. It's straightforward. We found it to be quite easy to install.
It takes about one month to install everything. It's pretty quick. It also takes about one week to create a playbook and educate clients on the use of the device.
What about the implementation team?
We help our clients implement this solution within their organizations.
What other advice do I have?
We're a Fortinet partner.
We're security integrators in Thailand, with clients in the banking and retail sectors, among other industries.
I'm not sure if we're using the latest version of the solution or not.
I'd recommend the solution. I've installed many products, and I believe Fortinet to be one of the best of them.
I would rate the solution five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Software Engineer at a tech services company with 11-50 employees
The solution’s dashboard is not easy to understand, though it can be used to monitor internal system logs
Pros and Cons
- "The most valuable feature of Fortinet FortiSOAR is the playbook, which has to be defined to apply the policies."
- "Fortinet FortiSOAR's dashboard is not easy to understand."
What is our primary use case?
I use Fortinet FortiSOAR for monitoring my internal system logs.
What is most valuable?
The most valuable feature of Fortinet FortiSOAR is the playbook, which has to be defined to apply the policies.
What needs improvement?
Fortinet FortiSOAR's dashboard is not easy to understand.
For how long have I used the solution?
I have been using Fortinet FortiSOAR for around four months.
What do I think about the scalability of the solution?
Around ten users are using the solution in our organization.
How was the initial setup?
Fortinet FortiSOAR's initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiSOAR is an expensive solution.
What other advice do I have?
Our company decided to use Fortinet FortiSOAR because of the malicious IP and some threats that entered the internal network. Our organization uses the solution for security purposes.
Overall, I rate Fortinet FortiSOAR a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Download our free Fortinet FortiSOAR Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free Fortinet FortiSOAR Report and get advice and tips from experienced pros
sharing their opinions.
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