Fortinet FortiSOAR Reviews

Name: Fortinet FortiSOAR
Brand: Fortinet
Rating: 3.8 (17 reviews)

3.8 out of 5

17 reviews
71% willing to recommend

107 followers

What is Fortinet FortiSOAR?

Fortinet FortiSOAR (Security Orchestration, Automation, and Response) is a comprehensive security operations platform created to help SOC teams effectively respond to the growing volume of alarms, repetitive manual tasks, and resource shortage. This patented and customizable security operations workbench provides companies with automated playbooks, incident triaging, and real-time remediation to identify, defend, and counter threats. FortiSOAR effortlessly integrates with more than 350 security products and performs more than 3,000 actions to increase SOC team productivity. With this solution, response times are accelerated, containment is simplified, and mitigation times are cut from hours to seconds.

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Fortinet FortiSOAR is the #8 ranked solution in SOAR tools. PeerSpot users give Fortinet FortiSOAR an average rating of 7.6 out of 10. Fortinet FortiSOAR is most commonly compared to Microsoft Sentinel: Fortinet FortiSOAR vs Microsoft Sentinel. Fortinet FortiSOAR is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 853,868 peers since 2012

Featured Fortinet FortiSOAR reviews

Augustine Onewo

Team Lead Threat Intelligence at First Bank of Nigeria Ltd.

Usually, FortiSOAR is used for some of our security operation tasks where it is necessary to ascertain the integrity of threat vectors and then take action against them. In addition, we automate other processes within our security operations procedure through FortiSOAR FortiSOAR is really…

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Ahmad Bin Zaini

Cyber Security Engineer at IshanTech (M) Sdn Bhd

The most valuable feature of the solution is the threat intelligence management that is built inside the product. The tool is also useful for threat management and incident management. The tool is able to ingest a lot of IoCs and keep the data for a while, owing to the tool's threat intelligence management capabilities. Instead of having to check with some other integrations all of the time, I only have to check once and have the existing data inside Fortinet FortiSOAR that provides the information, which reduces the cost of API.

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TamimKhan

Solution Architect at Tiger IT Bangladesh Limited

My company's customers who use Fortinet FortiSOAR are satisfied with the product. Before proceeding with the implementation part, it is important for Fortinet FortiSOAR's potential users to do the required analysis, especially a gap analysis, to understand your requirements. You should not go for the implementation phase without knowing the product and its exact requirements since you may encounter a lot of difficulties later on. The product's functionalities are good. We only require technical support when we face an issue with the solution in our organization. I rate the overall product a nine out of ten.

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Fortinet FortiSOAR mindshare

As of June 2025, the mindshare of Fortinet FortiSOAR in the Security Orchestration Automation and Response (SOAR) category stands at 4.5%, up from 3.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

PeerResearch reports based on Fortinet FortiSOAR reviews

Type	Title	Date
Category	Security Orchestration Automation and Response (SOAR)	Jun 2, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 2, 2025	Download
Comparison	Fortinet FortiSOAR vs Microsoft Sentinel	Jun 2, 2025	Download
Comparison	Fortinet FortiSOAR vs Palo Alto Networks Cortex XSOAR	Jun 2, 2025	Download
Comparison	Fortinet FortiSOAR vs Splunk SOAR	Jun 2, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Sentinel	4.1	18.2%	93%	97 interviews Add to research
Palo Alto Networks Cortex XSOAR	4.2	10.8%	92%	47 interviews Add to research

Valuable Features

Fortinet FortiSOAR offers extensive connectors and seamless integration with various systems. Its centralized platform facilitates analytics, visibility, and decision-making. Playbooks enable fast action post-analysis approval. It excels in threat intelligence management and offers intuitive dashboards. Automation of processes like incident validation and ticket closure empowers L1 analysts. Its compatibility with FortiAnalyzer enhances performance. AI integration, such as with ChatGPT, streamlines workflow creation, aiding in efficient security operations.

"My final rating for Fortinet FortiSOAR would be 10 out of 10, where one is bad and ten is good."
"The most fascinating aspect of FortiSOAR is its modern and simple to understand and operate dashboards."
"The playbook and the dashboard of FortiSOAR are really informative."

Room for Improvement

Fortinet FortiSOAR requires improvement in several areas such as user interface design and usability, which particularly challenges non-technical users. Integration with third-party vendors needs enhancement along with better documentation and training resources. Users have expressed the need for improved technical support, faster playbook execution, and expanded API availability. The pricing model could also be revisited. Licensing is an area for enhancement, while more tutorials and guides for various use cases are necessary, especially in regions like Latin America.

"We need more fine-tuning for ChatGPT, especially when creating connectors."
"FortiSOAR needs to improve the response time for executing playbooks."
"The ease of playbook creation on FortiSOAR needs improvement."

Pricing

Fortinet FortiSOAR's pricing is perceived as fair compared to competitors like Palo Alto, offering both licensing and subscription models. While some consider it expensive, especially in smaller markets, it is seen as reasonably priced for enterprise users. The solution is praised for flexible licensing options without hidden fees, aligning with the brand's value and reputation for affordability. Operational cost savings contribute to its value proposition, making it an attractive choice for enterprise buyers.

"Since Africa is struggling with foreign exchange, the solution is pretty expensive there."
"Fortinet FortiSOAR is an expensive solution."
"Fortinet FortiSOAR is expensive."

Popular Use Cases

Fortinet FortiSOAR is used by clients primarily for automating security operations, integrating with FortiSIEM for log analysis, and enhancing threat detection. It aids in minimizing human errors through automation, orchestrating various security solutions, and managing cases. Companies employ it for automating breach mitigation, leveraging playbooks for response scenarios. Government clients and others utilize the platform for reducing manual workload, enhancing cybersecurity, and generating automated responses to cyber incidents.

Service and Support

Fortinet FortiSOAR's customer service and support receive mixed feedback. Many commend the local distributor's prompt and knowledgeable assistance, rating tech support highly. Online resources and documentation are praised, though responses can vary by region. Some feel support requires improvement, mentioning delayed replies and inadequate engineering expertise. However, many appreciate the timely and helpful service, with several rating it eight out of ten, while others highlight ease of maintenance and rapid issue resolution.

Deployment

Most entities find Fortinet FortiSOAR's initial setup easy and straightforward. Some users note it takes about a month, while others find deployment possible within an hour. Experience and knowledge of related technologies enhance the process. Challenges may arise with APIs and complex integrations require technical expertise and thorough system understanding. It's noted that setup requires several team members, particularly under urgent circumstances, yet long-term maintenance remains simple.

Scalability

Fortinet FortiSOAR is scalable, with recent enhancements making it easier to scale up or down. It requires proper sizing and deployment but is recommended for both small businesses and enterprises. Users find it easy to scale and responsive to resource allocation, with ratings ranging from seven to nine out of ten. Some note the cloud version is suitable for smaller entities, while on-premises is better for enterprises due to confidentiality needs.

Stability

Fortinet FortiSOAR is rated highly for its stability, without significant bugs or glitches, with users giving it high marks from seven to ten. Some reported occasional server issues and restarts, but others found it completely stable. Performance improved with new hardware and software. Different geographic locations may influence product preference, but in regions like Bangladesh, stability and security are considered strong.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Fortinet FortiSOAR Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

11%

University

Healthcare Company

Government

Educational Organization

Real Estate/Law Firm

Construction Company

Retailer

Manufacturing Company

Comms Service Provider

Energy/Utilities Company

Legal Firm

Insurance Company

Wholesaler/Distributor

Media Company

Performing Arts

Non Profit

Outsourcing Company

Hospitality Company

Non Tech Company

Transportation Company

Logistics Company

Engineering Company

Security Firm

Sports Company

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Learn more about Fortinet FortiSOAR

Fortinet FortiSOAR Features

Fortinet FortiSOAR has many valuable key features. Some of the most useful ones include:

Streamlined, role-based incident management: With the help of FortiSOAR's Enterprise Role-Based Incident Management solution, businesses can handle sensitive data in accordance with SOC rules and guidelines while maintaining strong field level role-based access control.

Visual Playbook Builder: FortiSOAR's Visual Playbook Designer enables SOC teams to efficiently create, build, debug, control, and deploy playbooks.

Truly multi-tenant: FortiSOAR is a truly distributed multi-tenant solution with a scalable, resilient, secure, and distributed architecture that enables MSSPs to offer MDR-like services while supporting operations in regional and global SOC environments.

Fortinet FortiSOAR Benefits

There are many benefits to implementing Fortinet FortiSOAR. Some of the biggest advantages the solution offers include:

Manage security alerts, incidents, indicators, assets, and tasks using a streamlined, user-friendly GUI.

By eliminating false positives and concentrating solely on the important alerts, the SOC team can work more productively.

Track ROI, MTTD, and MTTR with configurable reports and dashboards.

Automate using the Visual Playbook Designer's 3,000+ actions for automated workflows and connections and 350+ security platform integrations.

Reduce human error by using concise, auditable playbooks and custom modules to handle constantly changing investigative requirements.

From a single, collaborative console, scale your network security solution with a multi-tenant distributed architecture.

Detect real threats with automatic false positive filtering and forecast similar threats and campaigns with FortiSOAR's ML-powered recommendation engine.