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Fortinet FortiSOAR vs Tines comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
8
Ranking in other categories
AI-SOC (2nd), AI-Powered Security Automation (2nd)
Fortinet FortiSOAR
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
No ranking in other categories
Tines
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.8
Reviews Sentiment
7.8
Number of Reviews
5
Ranking in other categories
Threat Intelligence Platforms (TIP) (11th), AI-Powered Security Automation (1st), AI IT Support (10th)
 

Mindshare comparison

As of May 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.7%, down from 5.4% compared to the previous year. The mindshare of Fortinet FortiSOAR is 4.0%, down from 4.3% compared to the previous year. The mindshare of Tines is 4.5%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Torq3.7%
Tines4.5%
Fortinet FortiSOAR4.0%
Other87.8%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
VIJAICYRIAC - PeerSpot reviewer
Director at Movate
Automated playbooks have reduced response times and provided deeper threat analytics
The effectiveness of Fortinet FortiSOAR playbooks is that they minimize the mean time to response and MTTR, and I think more automation is required to improve the response time. I am working with the Dynamic Case Management feature, and it is dynamic. The Dynamic Case Management feature is more helpful for us to get real-time anomalies and identify the threats. It also assists in real-time response, so it is helpful.
MI
Cyber Security Engineer at a tech vendor with 1,001-5,000 employees
Automation has transformed alert triage and now powers AI-driven security operations
There are three things that I would say could be better. The first is the Change Control UI. I have noticed that the UI for Change Control is a bit difficult to navigate and assess, but I know that Tines is working on that and so hopefully we will see results soon. The second thing is the action called Implode. The issue with the Implode action is that once we get a certain number of events into the Implode action, we lose context of all the events except the last one that came in, so it is a bit difficult to send data back once it goes through the Implode action. I have raised this up with Tines, but I do not know if they are working on this or not. The third thing is the capacity to debug. If my story is not attached to a case, it is a bit difficult to debug if I run into an error. I have to identify the exact event that caused the error and then start debugging from there, so that is not entirely user-friendly. These are the three downfalls that I have noticed with Tines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"What I appreciate most about Torq is that it is an essential part of our system."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"Torq has helped a lot regarding SOC analyst efficiency."
"The initial setup is straightforward."
"The most valuable feature of Fortinet FortiSOAR is the playbook, which has to be defined to apply the policies."
"The solution has many connectors, which is quite helpful."
"The most valuable feature is its centralization as you don't want to be going to different locations to correlate items or to piece anything together to derive meaningful insights."
"The most fascinating aspect of FortiSOAR is its modern and simple to understand and operate dashboards."
"The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India."
"It has a quick detection and response time."
"It's great that the solution is integrated with FortiAnalyzer."
"The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools."
"The tool was vendor-neutral."
"The best thing is that it's no code, so it doesn't require coding knowledge."
"For an analyst, it would take at least one hour to two hours to get the result with this much perfection, but with Tines, it happens instantaneously."
"One of the most valuable features is that it’s a low-code solution."
 

Cons

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."
"Regarding the pricing of Torq, I would say it is expensive."
"The initial deployment of Torq was not easy."
"The initial deployment of Torq was not easy."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Fortinet is good, however, as they get into security analytics, while their support is okay, sometimes it requires some hand-holding and their response is probably not as good as Palo Alto."
"I have found that Fortinet FortiSOAR needs a lot of improvement. The Orchestration needs to be improved."
"Fortinet FortiSOAR should add more documentation for some use cases."
"Fortinet's tech support overall is not great when they are at their best."
"The solution doesn't connect well with the network devices."
"Fortinet's tech support overall is not great when they are at their best."
"The solution’s pricing could be improved."
"I have found that Fortinet FortiSOAR needs a lot of improvement. The orchestration needs to be improved and most of its functionalities are yet to be operational, I have tried to click on the icons but they do not work."
"Tines was a little bit more expensive than Torq."
"They started implementing some AI, and their AI is isolated."
"Reporting and dashboards could be more advanced for deeper analysis."
"There are three things that I would say could be better."
"Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool."
 

Pricing and Cost Advice

Information not available
"Since Africa is struggling with foreign exchange, the solution is pretty expensive there."
"Fortinet FortiSOAR is expensive."
"If you compare Fortinet FortiSOAR's price with the prices of the market leader, Palo Alto, then it can be considered a cheaper product."
"The price of the product should be lower. The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India. Most of the SME market is covered by FortiGate firewalls. It becomes an easy way for consultants, such as us, or even system integrators, to open the door with the Fortinet product lines."
"Fortinet FortiSOAR is an expensive solution."
"Considering all the features of Fortinet FortiSOAR, I think it has a good price."
"Pricing is fine compared to other solutions."
"The solution offers both licensing and subscription models that are similar in price to other products."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Comms Service Provider
10%
Construction Company
10%
Manufacturing Company
9%
Financial Services Firm
11%
Computer Software Company
9%
Healthcare Company
6%
Comms Service Provider
6%
Financial Services Firm
13%
Manufacturing Company
8%
Insurance Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise5
No data available
 

Questions from the Community

What needs improvement with Torq?
This is exactly what we discussed two days ago with the Torq team. We told them where we want to see improvements. Fo...
What is your primary use case for Torq?
I use Torq as my case management and alert system. Working as a SOC analyst, the first thing I do every morning is ge...
What advice do you have for others considering Torq?
I would definitely recommend Torq. I have no doubt, really. When we looked for another vendor, Torq really answered a...
What do you like most about Fortinet FortiSOAR?
Fortinet FortiSOAR is a very interactive and user-friendly solution.
What is your experience regarding pricing and costs for Fortinet FortiSOAR?
The product is expensive, but it is a value-for-money product. It is a good product to invest in, eventually securing...
What needs improvement with Fortinet FortiSOAR?
Fortinet FortiSOAR has to be updated on the recent threats. Threats are changing, and it has to be updated to meet th...
What needs improvement with Tines?
There are three things that I would say could be better. The first is the Change Control UI. I have noticed that the ...
What is your primary use case for Tines?
In the cybersecurity engineering and security automation field, we use Tines to automate the enrichment and analysis ...
What advice do you have for others considering Tines?
We are not in control of the deployment anymore. Initially we were using an S3 bucket to deploy Tines, but now Tines ...
 

Comparisons

 

Also Known As

No data available
CyberSponse, FortiSOAR
No data available
 

Overview

Find out what your peers are saying about Fortinet FortiSOAR vs. Tines and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.