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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Fortinet FortiSOAR can be automated for network security purposes with excellent security automation response.
The initial setup of Fortinet FortiSOAR is straightforward, and it is easy to implement with 450 built-in connectors.
The maintenance of Fortinet FortiSOAR is efficient, requiring only half an hour every other week, and a single person can manage it.
The playbook feature in Fortinet FortiSOAR allows for the integration of all data ingestion into a single platform, supporting automation of repetitive tasks.
Fortinet FortiSOAR, with its good brand reputation and integration with FortiAnalyzer, is considered a value-for-money product for securing environments.

CONS

Fortinet FortiSOAR needs improvement in integration with multiple third-party vendors.
Technical support could be improved.
Fortinet FortiSOAR should enhance its documentation for better understanding and use cases.
More fine-tuning is needed for ChatGPT, especially when creating connectors.
Fortinet FortiSOAR must be updated to address evolving AI-based threats.
 

Fortinet FortiSOAR Pros review quotes

VIJAICYRIAC - PeerSpot reviewer
Director at Movate
Jan 26, 2026
The product is expensive, but it is a value-for-money product, a good product to invest in, eventually securing your environment and helping to protect against untoward security incidents.
Mahmoud Younes - PeerSpot reviewer
Cyber Security Architects at VaporVM
May 20, 2025
My final rating for Fortinet FortiSOAR would be 10 out of 10, where one is bad and ten is good.
Augustine Onewo - PeerSpot reviewer
Team Lead Threat Intelligence at First Bank of Nigeria Ltd.
Nov 12, 2024
The playbook and the dashboard of FortiSOAR are really informative.
Learn what your peers think about Fortinet FortiSOAR. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
Ahmad Bin Zaini - PeerSpot reviewer
Cyber Security Engineer at IshanTech (M) Sdn Bhd
Sep 11, 2024
Generally, the tool helps just automating a lot of manual load or repetitive tasks.
MT
IT Solutions Product Manager at a computer software company with 11-50 employees
Nov 19, 2024
The most fascinating aspect of FortiSOAR is its modern and simple to understand and operate dashboards.
Yesehak Berhanu - PeerSpot reviewer
Junior Network & Data Center Officer at eTech S.C. ·
May 13, 2024
Fortinet FortiSOAR is a very interactive and user-friendly solution.
AB
Deputy Director of Strategic Planning of the Faculty of Mechanical and Electrical Engineering at UANL
Jul 4, 2023
The most valuable feature of Fortinet FortiSOAR is the number of available connectors and the simplicity to start to automate.
TamimKhan - PeerSpot reviewer
Solution Architect at Tiger IT Bangladesh Limited
Aug 4, 2023
It is a scalable solution...The implementation phase of the product was not tough or difficult.
DejanBlagojevic - PeerSpot reviewer
Presales Engineer at Exclusive-networks
Nov 28, 2022
The good news is that FortiSOAR is not hard to maintain. If you prepared well and deployed strong initially, then maintenance will take half an hour every other week, not more than that. A single person can do it.
Yashas P - PeerSpot reviewer
Cybersecurity engineer at Cyberjeet
Jun 12, 2024
The solution's most valuable feature is playbook creation, which allows us to integrate all data ingestion into the same platform.
 

Fortinet FortiSOAR Cons review quotes

VIJAICYRIAC - PeerSpot reviewer
Director at Movate
Jan 26, 2026
Fortinet FortiSOAR has to be updated on the recent threats. Threats are changing, and it has to be updated to meet the AI-based threats that are out there.
Mahmoud Younes - PeerSpot reviewer
Cyber Security Architects at VaporVM
May 20, 2025
We need more fine-tuning for ChatGPT, especially when creating connectors.
Augustine Onewo - PeerSpot reviewer
Team Lead Threat Intelligence at First Bank of Nigeria Ltd.
Nov 12, 2024
The ease of playbook creation on FortiSOAR needs improvement.
Learn what your peers think about Fortinet FortiSOAR. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
Ahmad Bin Zaini - PeerSpot reviewer
Cyber Security Engineer at IshanTech (M) Sdn Bhd
Sep 11, 2024
The tool's user interface is an area of concern where improvements are needed.
MT
IT Solutions Product Manager at a computer software company with 11-50 employees
Nov 19, 2024
FortiSOAR needs to improve the response time for executing playbooks.
Yesehak Berhanu - PeerSpot reviewer
Junior Network & Data Center Officer at eTech S.C. ·
May 13, 2024
The solution’s pricing could be improved.
AB
Deputy Director of Strategic Planning of the Faculty of Mechanical and Electrical Engineering at UANL
Jul 4, 2023
Fortinet FortiSOAR should add more documentation for some use cases.
TamimKhan - PeerSpot reviewer
Solution Architect at Tiger IT Bangladesh Limited
Aug 4, 2023
The UI design of the solution needs to be changed since it can get difficult for a newbie to operate.
DejanBlagojevic - PeerSpot reviewer
Presales Engineer at Exclusive-networks
Nov 28, 2022
Fortinet's tech support overall is not great when they are at their best.
Yashas P - PeerSpot reviewer
Cybersecurity engineer at Cyberjeet
Jun 12, 2024
The solution lacks proper documentation, so we have to test and trial each playbook and integration.