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Technical Manager at PSR
Real User
Top 5
Though it is a scalable solution, the security part requires improvement
Pros and Cons
  • "I feel that it is a stable solution...It is a scalable solution."
  • "Security and support are two areas with certain shortcomings in the product where improvements are required."

What is our primary use case?

My company's clients use FortiSASE as a ZTNA solution to secure all the machines and VPN connections and also as a CASB solution.

What is most valuable?

Almost all the solutions, like FortiSASE, are the same in the backend, and the only differentiation between these products is possible based on the variations in the support and pricing offered to users. The support and price offered by the product are good. The pricing model of a product is very important for users in a country like India.

What needs improvement?

Though in our company, we use some endpoint security, the malware still bypasses the firewall, which is something that we should generally have been able to catch with the endpoint security in place. The aforementioned area needs to be considered for improvement. In terms of security, FortiSASE needs to be better.

Security and support are two areas with certain shortcomings in the product where improvements are required.

For how long have I used the solution?

I have been using FortiSASE for less than a year.

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What do I think about the stability of the solution?

My company has so far never encountered any issues with the product, so I feel that it is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

My company caters to the needs of small and medium-sized companies that use FortiSASE.

How are customer service and support?

Our company receives strong support for FortiSASE. The service provided by the support team of the solution prioritizes the users who have opted for the product's licensing. My company cannot raise tickets under priority one or priority two since we are only allowed to raise tickets based on the license we have chosen.

I rate the technical support a six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have experience with a solution under Palo Alto Networks, but I am not very familiar with it. Compared to Palo Alto Networks, FortiSASE offers better installation and pricing models.

How was the initial setup?

The product's initial setup phase was very easy compared to Palo Alto Networks.

The solution can be deployed in two weeks.

A maximum of three people are required to take care of the deployment of the solution, while only one person is required to maintain the product.

What's my experience with pricing, setup cost, and licensing?

I rate the product's price a six on a scale of one to ten, where one is low price and ten is high price.

What other advice do I have?

My company has only a few customers who have used FortiSASE since we started with it recently. My company is mainly concerned with the firewall offered by FortiGate.

I rate the overall tool a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
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Updated: August 2025
Buyer's Guide
Download our free FortiSASE Report and get advice and tips from experienced pros sharing their opinions.