GLPI by Teclib Reviews

My main use case for GLPI by Teclib is managing IT service requests and tracking hardware inventory. Day to day, I use it to process support tickets, manage users, and keep track of our company's computers, printers, and network devices.

When a new employee joins, I use GLPI by Teclib to assign a computer to them. I search for an available laptop in the inventory, link it to their user profile, and register the serial number and software license.

GLPI by Teclib simply helps us keep everything organized and well documented in our daily work.

The two best features GLPI by Teclib offers are the inventory management and the help desk ticketing system. Having equipment history linked to user support tickets has made resolving issues much faster and easier.

The inventory feature saves me time because I don't have to ask users for their equipment details as the specs are already in the system. With the ticketing system, having a full history of past uses allows us to solve repeat problems much faster without starting from scratch.

The knowledge base feature is really useful for documenting solutions to common issues so team members don't have to troubleshoot the same problem twice.

GLPI by Teclib has positively impacted my organization by bringing structure and clarity to our daily work. Before GLPI by Teclib, support requests were chaotic, but now everything is centralized. It has improved our response time, reduced user downtime, and helped us keep total control of our IT assets. The ticket resolution time is much faster now because we can easily track and prioritize incidents. We haven't lost any hardware since we started using GLPI by Teclib because everything is registered and assigned to a specific user.

The user interface of GLPI by Teclib could be more modern and intuitive. Additionally, the initial configuration and setting up advanced roles can have a steep learning curve for new users. Better native integration with tools like Microsoft Teams or Slack would be great so users could open tickets directly from there. The mobile app could be improved for technicians working in the field.

I have been using GLPI by Teclib for years. My organization has been using it for about ten years.

In my experience, GLPI by Teclib is very stable and reliable. We rarely experience system crashes or downtime, and it handles our daily work without any major issues.

GLPI by Teclib's scalability is excellent. We haven't had any issues adding new users, assets, or locations over time. As long as the underlying server infrastructure is properly set, GLPI by Teclib runs smoothly.

The customer support for GLPI by Teclib through Chilena is excellent. Having a dedicated local partner makes a huge difference because we get fast response times in our language, personalized resolution of incidents, and direct access to live official support whenever there's a complex software issue.

I would rate the customer support a nine out of ten. They are very responsive and effective whenever we have an incident.

GLPI by Teclib is managed by a partner called Chilena and deployed in a private cloud environment for us.

It's hosted directly in Chilena's own private data center infrastructure, so they manage the underlying environment for us.

We've definitely seen a solid return on investment, mainly in time saved and loss prevention. By keeping every computer and device properly registered, we stopped losing hardware, which has saved us thousands of euros in replacement. Automatic ticket routing has saved our IT technicians several hours a week, which they now use for strategic tasks instead of manual tracking.

The value for money with GLPI by Teclib is very good. Since it is open source, there are no heavy software licensing fees like with other platforms. Most of our costs come from the hosting and support services provided by our partner Chilena. The setup cost was reasonable and it's much more cost-effective than proprietary alternatives.

My main advice for others looking into using GLPI by Teclib is to work with an experienced local partner like Chilena to set it up properly from day one. Also, invest time at the beginning to clearly structure your asset characteristics and ticket workflows. If you lay a good foundation, GLPI by Teclib becomes an incredibly powerful and low-maintenance tool for your team. I would rate this review eight out of ten.

Private Cloud

Other

My main use case for GLPI by Teclib is to create entities, and I also think it's great to be able to use various plugins. Moreover, the fact that it's free is a wonderful thing.

I use entities and plugins in my daily work to help in handling services and service calls, and it increases our ability to map those with more problems and more frequently occurring ones. It also allows us to know which programs are installed on each computer and has greatly facilitated our inventory, which is now fully automated.

GLPI by Teclib provides a clear, structured way to track IT assets, tickets, and changes all in one place. It keeps everything organized and transparent, which helps make day-to-day IT work faster, smoother, and easier to manage.

In my environment, GLPI by Teclib is responsible for managing all ICT assets from desktops to servers and phones, and we also use the tool to manage the life cycle of our systems, contracts, and projects in addition to managing calls, changes, and problems all in one platform.

The best features GLPI by Teclib offers include a user-friendly interface that makes it very easy to customize and navigate for new users, along with asset tracking, inventory management, and help desk ticketing.

The user-friendly interface and asset tracking have helped my team specifically by being very easy to customize and navigate for new users, making the learning curve smooth.

It's free, and it provides a clear, structured way to track IT assets, tickets, and changes all in one place.

GLPI by Teclib has positively impacted my organization by being a great tool that helps make day-to-day IT work faster and more transparent by cutting down on manual tracking and giving us a clear centralized overview of everything in one place.

We've been able to cut down on manual tracking from 50 to 40 percent. My team has benefited significantly, as we have seen improvements in collaboration and end-user satisfaction since using this tool, with no cost upfront apart from hosting, extensive plugin catalog to add new features without any cost, and no maintenance costs unless support is needed. Everything in our organization is now automated, hence we have been able to save a lot of cost and time.

GLPI by Teclib can be improved as I have encountered very poor integration features, and sometimes plugins do not work between versions.

Specific integration challenges include APIs, as they are something I wish GLPI by Teclib integrated with more easily.

While reporting, analyzing, auditing, and exporting files functions are included, they need to be improved.

I have been using GLPI by Teclib for the past five years.

GLPI by Teclib is stable.

GLPI by Teclib is highly scalable and has continued to handle my organization's growth while scaling up as our organization grew.

Customer support for GLPI by Teclib is very solution-oriented, ready to help, and proactive 24/7.

I previously used Snipe-IT and Jira Service Management.

I decided to switch from Snipe-IT and Jira Service Management to GLPI by Teclib because it is very cost-effective compared to the other tools. It has a very intuitive, user-friendly interface that makes it very easy to use even for non-technical users, along with great customer support that is very responsive and ready to help at any time.

It was very easy to implement GLPI by Teclib in my environment.

My experience with the configuration process was very easy.

I have seen a return on investment with GLPI by Teclib, as it provides some features to improve the efficiency of IT asset management within the organization.

My experience with pricing, setup cost, and licensing has been clear and transparent.

My thoughts about the metering and billing experience are that it was straightforward with no issues.

Before choosing GLPI by Teclib, I evaluated ServiceNow IT service.

GLPI by Teclib is an extremely complete IT service management tool, but there is no point in having a powerful tool if your team is not trained in IT management and organization. It is necessary to have trained personnel capable of operating the system to make the most of it. I give this review a rating of 5.

Amazon Web Services (AWS)

My main use case for GLPI by Teclib involves managing retail clients who have about 7,000 tickets opened per year, with around 600 IT computer devices, plus about 400 data devices, mobile phones, tablets, around ten routers, access points, and a data center to manage the cluster, the racks, with power, in the retail area.

On a day-to-day basis, I use GLPI by Teclib with its email receiver feature, meaning that when the help desk team receives an email, GLPI takes that email and automatically opens a ticket, which is directed to the specific team, to the IT support team, and within the ticket it can be escalated to other IT levels and other departments.

In addition to the main use case of GLPI by Teclib, I manage a data center with three large racks, two server racks and one network rack inside the data center, and for the warehouse that has 880 employees, there are other racks. I have the registration and record of all IT equipment, entry, exit, maintenance, and the history of the equipment. This way I can have statistics, know what the need is, what the demand is. This speeds up my ability to know how many I should have in stock and what the recurring problems are and how to solve them. I already have a history there and information that speeds up and greatly organizes day-to-day work.

In my opinion, some of the best features that GLPI by Teclib offers include ticket management, data center management, and even project management.

GLPI by Teclib has positively impacted my organization mainly with the stabilization of protocol, process, and organization of tickets, as I never lose a ticket anymore. There is not an activity left undone. I did not forget a task. They are all there, they all have to be done, they are all carried out. This way, no one is left waiting for support, and every time I respond, the customer receives an email to follow the status of their request.

The organization I have achieved with GLPI by Teclib has impacted response time and the satisfaction of internal or external customers based on the resolution of the problem, as they do not know the platform, they just send the email and communication is always by email.

One way GLPI by Teclib can be improved is by adding a connection with Power BI for an admin dashboard. I do not want the manager to see all tickets, but I want the manager to know the ticket statistics of their team. For example, I have a coordinator who manages 20 stores. She needs to know, for those 20 stores, what the resolution time statistics are and what the main problems her stores have. This improvement would be for a manager profile, who will not see the tickets, but will see the statistics.

I have been using GLPI by Teclib for at least 8 years.

GLPI by Teclib is stable.

I was not previously using a different solution.

My experience with the pricing, setup costs, and licensing of GLPI by Teclib is zero, as I did it myself, I downloaded it myself, and I installed it myself.

I have not obtained any return on investment yet.

Before choosing GLPI by Teclib, I do not remember evaluating other options specifically, although I did look at some others, but I do not remember their names, as it was a long time ago. I only trust GLPI by Teclib, and it works very well. There are others that are based on containers, Docker, they are installed, but those others are very vulnerable and open many ports. GLPI by Teclib is reliable because I know what I am dealing with.

In project management, I have about 19 projects and subprojects within GLPI by Teclib, and it manages the statistics, also manages the current status of each project, what to do, which step it is at, which are the recurring activities, which are the predecessor activities of a new activity, and when I have to also trigger team members, within GLPI by Teclib, I perform this triggering.

I would rate GLPI by Teclib a 10 on a scale from 1 to 10. I give it this rating because it solves many problems, it speeds up work a lot. It is very good at what it does and much better than others on the market.

GLPI by Teclib is implemented in my organization on-premises. I have it on-premises, and externally I only access it via VPN.

On-premises

I primarily use GLPI by Teclib to record the ICT assets that we have in the institution, providing reports on the printers, computers, and the licenses and software that we are using at Levy Mwanawasa Medical University.

A quick example of how I use GLPI by Teclib for asset management is that it has made it much easier for me to track how many people are using computers with Windows 10. I can standardize our information and have a track record on what we are supposed to do. For example, if we have ten of those, I can give a report to our bosses, and then those computers can be changed or we can do an upgrade of the software, such as the operating systems.

The best feature that GLPI by Teclib offers, in my experience, is the dashboard, where I can see everything: my network devices, racks, the number of phones that we have, the printers, and the licenses. I can also check the cartridges, the statistics, and recurring tickets, which I haven't yet explored, and it has a feature for suppliers, contacts, and contracts that I can also look at.

The most helpful feature of GLPI by Teclib for my daily work is the dashboard, as it gives me the whole picture and the whole view of everything that we have at the institution.

GLPI by Teclib has positively impacted our organization because it has saved time. It has moved us from manually entering credentials for asset management. With an Excel sheet, if at a certain point I hadn't saved it while importing those assets, I would find that the assets I had put could get lost. With GLPI by Teclib, it is easier to do that; once I save it, I find it in my system. Currently, I am also performing a backup of GLPI by Teclib system, so it is much easier.

The time saved with GLPI by Teclib is quite significant. It takes even less than five minutes for asset management now compared to before, so I think that is much more of an improvement to what we had before.

At the moment, I haven't really explored GLPI by Teclib that much, but I think there is also a ticketing system inside GLPI by Teclib that we are yet to explore, and we are still working on that as well.

At the moment, I can see databases in GLPI by Teclib, so I really do not know what this is all about or if it is just the databases of the actual GLPI by Teclib that was set up. There are also other features such as budgets and certificates that I feel we haven't yet explored, and I think more exploration of GLPI by Teclib will be helpful.

As I said, I haven't really explored GLPI by Teclib to the maximum, so I think as I continue to explore it, I will find other features that can be added, but for now, it is working according to how we want it to work.

I have been using GLPI by Teclib for close to a year now. I started using it last year for our asset management.

GLPI by Teclib is stable. It has been reliable with no crashes and downtime, and I haven't experienced any downtime or crashes.

GLPI by Teclib's scalability is good. It will be able to handle much more assets and also users as I am continuously adding our assets and different software on it.

I haven't yet reached out to Teclib about any issue with GLPI by Teclib, so at the moment, I am just using it, and it is okay for now.

I previously only used Excel before GLPI by Teclib, and with Excel, the data is not consistent after some time, especially if someone else has to change it.

Before choosing GLPI by Teclib, I looked at OS ticket. There were other options, but I cannot recall them at the moment.

I advise others looking into using GLPI by Teclib to give it a try. It is working fine here at Levy Mwanawasa Medical University, and it can obviously work properly in a different company. I do not have any additional thoughts about GLPI by Teclib before we wrap up. I would rate this product an 8 out of 10.

On-premises

Other

I have particular use cases to share about how I use this tool on a daily basis. When I installed it for a client, I also used it as an inventory tool. I was using GLPI by Teclib specifically to inventory all the equipment in the company. I did this for another client as well where I was also doing inventory, but with barcodes. That also allowed me to send automatic responses and then pre-filled forms for the arrival and departure of employees.

My main use of GLPI by Teclib in my organization is that I use it three-quarters of the time for tickets and I also used it for the installation.

GLPI by Teclib has had a positive impact on my organization and my clients' work because it has made it possible to better manage the equipment and then, regarding tickets, it allows fairly smooth ticket management across different sites, as well as being able to manage users well.

A concrete example of measurable results thanks to this tool in my organization is mainly the use of statistics. The fact that the tool is simple and smooth to use allows for time savings in its use.

I think the best features that GLPI by Teclib offers are the tickets and all the possible extensions, as well as inventory management.

Among all the extensions I mentioned, for inventory management, it is the implementation of the already pre-filled forms, all done in PDF, and also the barcodes. The scanning and completion thanks to the barcodes, as well as the ability to see my servers directly in GLPI, really makes my work easier. I can see the equipment that is out of order and that which is currently in use, as well as linking it to users.

In my opinion, GLPI by Teclib could be improved by having a feature that shows who is currently looking at a ticket when no one has yet assigned it to themselves. For example, a user created a ticket, and if two or three agents have opened the ticket, but it is not yet assigned to an agent, they are just looking at the ticket before assigning it to themselves. This actually makes it possible to know if someone is on it, and the ticket is still being looked at, which allows for a live flow. I have the issue sometimes that I look at the ticket, and there was already someone on it. Then I go to assign it to myself, and in the meantime, another agent has assigned it to themselves. This means I have wasted time. Having a live feed to know who is on the ticket and to have a more real-time flow is essential because each time I have to refresh to see who has taken the ticket, whereas with Zendesk, it is much more real-time.

Regarding other aspects that could be improved in GLPI by Teclib, I think the design needs to be much more updated. Compared to Zendesk, which is much more modern and simpler, GLPI, to be transparent, is quite old in terms of design. It looks more like a website from 2010 to 2015 than a current site; it is very aging. I think this is a major downside as the design really does not make me want to use it at all.

I have been using GLPI by Teclib for exactly four years, since the beginning.

I would give GLPI by Teclib a score of six and a half on a scale of one to ten.

I chose the score of six and a half for GLPI by Teclib because, as I mentioned, it is very useful for inventory and ticketing, but I have used Zendesk, and Zendesk is more modern and really allows me to see from the dashboard if someone is on a ticket. It allows me to see a live flow of who is on it, without refreshing the page, and who has taken the ticket, whereas GLPI is a bit more complex for people who are not used to IT. Even if it is simple and done properly, for people who struggle a bit with IT, I think it might put them off because of the design which is not appealing and very old-fashioned, along with a lack of modernity in some tools.

My advice to someone considering using GLPI by Teclib in their organization or for a client is to start in a very simple way and then, if there is an expectation of growth, to structure the solution carefully. That means managing the groups properly for the inventory and managing it properly, because otherwise it can quickly turn into a mess with too much information. So, I have to manage it properly and structure it properly.

I want to add that I do not know if it was GLPI by Teclib that handled it, but there was a solution at one point for MDM via GLPI by Teclib, and it was discontinued. If one day it could be brought back, I think it could really be useful and work properly with the solution. I gave GLPI by Teclib a rating of six and a half out of ten.

On-premises

My main use case for GLPI by Teclib is to deploy the GLPI agent and manage assets, computers, desktops, laptops, and inventory hardware and network devices.

GLPI by Teclib offers excellent asset management as one of its best features, while the ticketing system is adequate, and I need more detailed reporting. GLPI by Teclib has positively impacted my organization by providing an overview of all hardware and network devices.

Regarding managing devices such as Apple products and phones, including iPhones, Samsung, and Xiaomi, I wonder how I can manage them better.

For example, I need tracer history and a history of handing over devices, but currently, GLPI by Teclib does not provide that report.

In the future, the feature to uninstall software is important because GLPI by Teclib has inventory for hardware and software, but a feature to uninstall software is not available, and I need that. I have additional thoughts about GLPI by Teclib: I need the GLPI agent to deploy a feature for uninstalling software, as sometimes computers need to have poorly functioning software removed.

I have been using GLPI by Teclib for over three years, and I installed it at my last company.

In my experience, GLPI by Teclib is stable and runs well. The software focuses on inventory and runs stably and effectively, but GLPI by Teclib does not manage devices as effectively as ManageEngine Endpoint and Microsoft Intune, which have more features.

Scalability is difficult with GLPI by Teclib because it focuses on inventory and requires more features.

I have seen a return on investment from using GLPI by Teclib since it saves time for IT support in financing for inventory, which works very well for me, but I have a technical focus.

Before choosing GLPI by Teclib, my evaluation of other options showed that the future is at no cost.

I find it manageable for all those devices and inventory because the agent automatically gets the ID and summary.

When I combine GLPI by Teclib to manage mobile devices and Microsoft Intune, I find that Microsoft Intune is perfect.

I have not yet deployed the password management feature in GLPI by Teclib.

In my company, I use Microsoft Intune to manage mobile devices and more; however, I want to have one agent, GLPI by Teclib, for inventory. This is acceptable, but I need to combine other features, as currently I have one agent for assets and one agent for managing, for example, the GLPI agent and Microsoft Intune agent, which is difficult for me to manage.

I deploy GLPI by Teclib for the local network but have not yet deployed the API.

Regarding GLPI by Teclib's AI capabilities, AI is deployed in our cloud, but I have not yet used GLPI AI. I think I need to try its accuracy and reliability, and I need to use a demo and trial version.

My company has a development department, and we are deploying the assessment; however, one more feature from a previous solution was not good.

I would rate this product an 8 overall.

On-premises

Other

I use GLPI by Teclib quite a lot in my work currently. I work as an officer in a shipping company here in Greece. We use this web application daily to track our assets and other items that we have for our company.

One thing I would mention about GLPI by Teclib as a positive is that it is very easy to use. We brought two trainees this summer and they are already familiar with how the platform works. That is a huge positive because it is very easy for just a normal user to get used to it and actually know how to operate it.

Another beneficial thing is that we have also included the phones in GLPI by Teclib, and the docking stations, and the peripherals. Whenever we have to order something or whenever we have to make a new purchase for new laptops, we always go to GLPI by Teclib and we see what device they currently use, if it is out of date, if it is obsolete, or if it is actually old. The thing is that you do not actually have to go there or connect remotely on the laptop and see the details for the specific system. You just see it with two clicks, which is very handy.

To be honest with you, I am quite satisfied with GLPI by Teclib in general. However, we are trying to implement a solution about our tickets. We want them to be assigned to a technician directly from the emailing system to GLPI by Teclib because we use GLPI by Teclib as a ticketing system. We do not have any other solution in Jira or anything similar. We use only GLPI by Teclib. Currently, we are creating the tickets as well. None of the users create the tickets by themselves. We do it for the users and we also assign the tickets to the technician that is available to resolve the specific issue.

I would propose this more as a recommendation. We have not really quite figured out how to actually manage our consumables. When I mean consumables, I mean the cartridges or the inks for the printers or even the other items that the printers need, such as the fuser kits or the transfer belts. For example, each specific cartridge has a percentage. We would love to have a notification whenever the ink drops low, so we know when to actually order the new inks and maintain continuity.

I have been using GLPI by Teclib for three years, roughly.

Most of the times we have issues with it, they are not about GLPI by Teclib itself. They are about a network issue or some systems being down. It is not the actual platform. Especially in this type of issue that may arise, it is not really easy to say if it is a GLPI by Teclib issue or something else.

I think this is one of the most important factors of using GLPI by Teclib. It is very easy. Once you download the client agent, it works perfectly fine with whatever you plug into it. The scalability on the end device is very nice because whatever you plug in, you can directly see what the user plugs on their device or if they change, for example, a screen or something.

I think it is very easy to find specific information on how to resolve issues, especially now with Copilot and AI in general.

As long as I remember, we never had an issue with contacting them. It needs some trial and error to make something work, but it is in a manner that is acceptable.

This is my first position in the IT industry. I have only been working with GLPI by Teclib. That is why I think I have developed some knowledge about this specific platform.

When I first entered this position, one of my main projects that I was working on at the time was actually deploying GLPI by Teclib because we had a project running at the same time where we changed all of the PCs and the laptops of the company. We had to keep track of the new laptops being given to the users. It was actually pretty easy. Each time we put an image on a new PC, we used an agent called FusionInventory. It is an agent that you download on the specific PC that you want to create. It actually runs on a schedule that we set to run after three hours each time. It is a service that runs every three hours and receives all of the data needed. For example, the components of the laptop, the usage of the disks, what programs are downloaded, and what version of programs are downloaded. We could get this specific information all gathered up in the site. It was pretty easy. We just had to download one more program. I am not sure if the setup of this program was hard to build, but when we had to implement it on a system, it was pretty easy. We had to just set the specific ports needed and how to run it. Then we just had to run it one time and then it started the service after three hours.

I have not seen any other solutions, so there might be better solutions out there. Considering also the economical factor as well, it might be a bit concerning.

When you mean maintenance, it is not that we have to take care of the site. Maybe sometimes the server is down, but that is not a GLPI by Teclib issue. The most problematic thing I would say is that everybody has to keep track of it so it is up to date. Again, this is not so much a GLPI by Teclib issue, but everyone has to use it as a single point. You cannot keep many sources of information. All of the IT officers have to use this specific platform. We had some issues, for example with the cartridges. We used some cartridge or some ink and somebody forgot to take it out or put it as used in the platform. The information in there was not quite correct. When we had to order, we did not order for the specific one because we had it as new and not as used. We had some shortages for some period, with some latencies. I would rate my overall experience with GLPI by Teclib as an eight out of ten.

My main use case for GLPI by Teclib is for tickets to have order, and I use it for management too.

A quick specific example of how I use GLPI by Teclib for tickets or management involves using it for the OSH that was still set up for new in the JV; in engineer, IT needs for. I am a software license. Ticket creation is generated by an auto method where tickets are generated by GLPI via a mail received from the ARA, and the ARA will go to GLPI to action. I do the IT work, and I don't often set the category to request for a new hire, and I provide priority to GLPI automatic appraisal, service level agreements, and give the agent forty-eight hours to complete it.

This setup has worked for me as it makes my day easier, taking tickets in order and doing the management as well.

In my opinion, the best features GLPI by Teclib offers are the absolute best career tracking and the deep level of financial and comprehensive self-assessment.

GLPI by Teclib has impacted my organization positively as it helps me organize everything with VIP access. For example, the laptops here are VIP so I can add them by the active directory, which allows me to know if the PC is working or not. It is open source, and I can see how many laptops I have in the company, making it easier for me to manage the laptops in the organization.

Specific outcomes I can share include that GLPI by Teclib has helped me determine when the PC is open or not, and it has helped me when someone has a problem with their laptop.

GLPI by Teclib can be improved as sometimes it gets slowed down.

I have been using GLPI by Teclib for one year.

GLPI by Teclib is stable for me as it works smoothly without any issues. Because it is in a private cloud, I do not need the Internet for it.

GLPI by Teclib's scalability is really easy. I can organize big items.

The customer support for GLPI by Teclib is good. I did need help with support at one time for a ticket that I sold.

GLPI by Teclib is deployed in my organization in a private cloud with no problem.

I have seen a return on investment with GLPI by Teclib as it saves me time and work, and it saves money.

My experience with the pricing, setup cost, and licensing for GLPI by Teclib has been for one year so far, with a five-year setup.

I chose seven out of ten because of some issues in the heavy font and architecture and internal organization and adaptation of the end user portal. Seven is the best rating for me.

Regarding its accuracy and reliability of output, I am not usually correct, but most of the time when I correct, the results are correct.

My advice for others looking into using GLPI by Teclib is that it is easy to work with. It is great and makes the work easier. The key is the customer support.

I gave this review a rating of seven out of ten.

Private Cloud

Other

GLPI by Teclib serves as my primary CMDB and database for our company's inventory of devices. A specific example would be the inventory of laptops, resources, and servers that we have in the company.

We also use it for diagramming the data centers, the racks we have, the location of the devices in the racks, the units they occupy, and the specific data for each server. We use the platform for inventorying IP ranges for the different environments, which allows us to link the IPs to the devices or to the inventory of the virtual machines we have loaded in the CMDB. This gives us exact knowledge of the free IPs that we have in the company.

Another valuable addition is the plugin for the Active Directory connector, which allows us to import the company's users and assign company users to devices such as printers, headsets, keyboards, monitors, and mice. This ensures we know precisely which devices a user has at their location that belong to the company.

The best features offered by GLPI by Teclib include everything related to the inventory part, which is what we use. We do not use the ticket, change, and other types of functions. The versatility it has to load data into the inventory of devices is noteworthy, where if you want, you do not load any data and it still lets you add a resource to the CMDB, or you can load everything in super detail. Even with additional plugins, it lets you add custom fields and personalized fields to add data that one truly considers fundamental.

The metrics are basically having exact knowledge of the inventory the company has. It also speeds up the time in terms of knowing what is assigned to a user. Previously we used to manage it with an Excel spreadsheet, but the spreadsheet could suffer a malfunction, some modification by a third party, or other issues. There was no version tracking, and that caused problems. With GLPI by Teclib, we were able to have knowledge of the changes that a device or an inventory item undergoes and to have this tracking. This ease allows you to work in a much more organized and simpler way without having to redo work.

I found a plugin developed by a third party that allowed me to make the connection to the CMDB and, through some filters, avoid creating external inventories in order to work with Ansible. Instead, Ansible directly consumed the connection data that I had in the CMDB, which greatly simplifies the task and allows you to avoid dealing with duplicates everywhere while centralizing everything in a single tool.

At this time I do not have anything in mind internally where I would say this tool should have something to be better, since I do not use it in depth like maybe other companies that might get more out of it. I think I could get more out of it, but for now nothing comes to mind as an extra improvement. What it has so far really works very well and functions very well.

One of the more critical evaluations I have regarding tools is that they allow user validation for login against Active Directory or some public cloud SSO, and this tool already has that. I am not even using one of the latest versions; I am using an older version, so the latest versions surely come much more compatible. This allows and simplifies administration a lot on a day-to-day basis.

I have been working in my current field for 5 years.

I have never had any problems with GLPI by Teclib in my environment.

It is a very small organization, so scalability is not a concern.

I have not needed technical support for GLPI by Teclib.

Before GLPI by Teclib, we used an Excel spreadsheet with which we managed the inventory, and it was always generating problems. That is why we migrated to a solution that we really knew and knew that it worked.

Integrating GLPI by Teclib with Ansible caused me a bit of trouble, but mostly because of the plugin I am using, which is basically the only one I found. The integration with Active Directory was very simple, and I had no problems at all. The integrations are quite practical and simple to carry out.

The implementation was done entirely by us by following and reading GLPI by Teclib documentation. It is a tool that I already knew from many years ago, which for me was always very good. The implementation so far has been free of cost.

I have not seen a return on investment since I started using GLPI by Teclib. The only metric was just to have better order; no other metrics were measured.

We are using a free version of GLPI by Teclib and the implementation was done entirely by us.

I do not have the names in my head right now, and we considered several alternatives and solutions. I always try to look for open source or free solutions of this type that are really very well developed, but none of them ended up convincing us or getting close to what GLPI by Teclib offered. I always knew it from before and GLPI by Teclib always provided that simplicity that other tools end up turning into many complications.

My advice for other people who are considering implementing GLPI by Teclib is to install it, implement it, try it, and use it, as it is excellent.

For whoever ends up reading this, GLPI by Teclib is a free, open source tool that really works very well and runs very well. I had already known it from a long time ago, and whoever does not use it is missing out on a great tool. I give this review a rating of 9 out of 10.

On-premises

Other

My main use case for GLPI by Teclib is for ticketing and asset management.

The best features GLPI by Teclib offers are the analysis for ticketing and following up with the SLAs. The tracking capability really stands out and helps us eliminate repeating issues.

GLPI by Teclib has positively impacted my organization by improving efficiency and workflows, especially after the monthly reviews. We are managing to eliminate issues.

A slight improvement in the UI would be nice. I know it is already simple, but it would be more user-friendly.

I see GLPI by Teclib as a perfect product, so besides the UI improvement I mentioned, there is not anything else I would want to see enhanced or added.

I have been using GLPI by Teclib for four years, starting from my first job.

GLPI by Teclib is very stable in my experience.

The scalability of GLPI by Teclib is excellent. Users are added automatically, and it can manage a large infrastructure, numerous users, and multiple features.

We never had to contact customer support for GLPI by Teclib.

I previously used ServiceNow, and we switched because it was offered as a free trial, allowing us to test it and see the differences in capabilities.

Before choosing GLPI by Teclib, I evaluated other options such as ServiceNow.

My advice for others looking into using GLPI by Teclib is to always perform staging first to learn all the features and how to use them, then move to production.

Regarding the accuracy and reliability of output, we do not use any AI features. I believe the governance and security of GLPI by Teclib are solid since we do not use any AI capabilities.

I would rate this product a 10.

On-premises