IBM Trusteer Reviews

IBM Trusteer is an anti-fraud solution that is used for account takeover fraud, new account fraud, account fraud, and online frauds on platforms such as mobile platforms and web applications.

For IBM Trusteer, one of the advantages is its AI and machine learning capabilities, which are very strong. The solution provides the ability to manage fraud in every session of a user, from login to logout of the user experience. It operates quickly and can intelligently cover a wide range of threats in the field.

The Adaptive Authentication feature allows for frictionless operation for the user. Based on its AI intelligence and intelligence sets, it enables frictionless flow and only creates the need for further authentication based on what it has intelligently gathered about that session. Two different users will have different login experiences based on their history and behavioral analysis that tells the system whether to proceed with the transaction or pause it, protecting users from account takeovers or new account frauds.

Integration is straightforward using JSON integration. It is easy to integrate with banking solutions or middleware solutions that financial institutions already have, both from the front end and back end. Whether it is a single-paged application or a multi-page application, there are different snippets and code bases for various types of integrations with back-end applications.

IBM Trusteer captures customer ID and user ID at every session, enabling it to follow users through their journey through the banking application. It has its own real-time dashboard that allows fraud analysts to quickly make decisions about ongoing activities and determine whether to deny or allow transactions. It protects sensitive information of users through session and transaction-based monitoring, capturing CSID, customer ID, and user ID, enabling analysts to take swift, real-time action.

During integration, it is difficult to fully integrate within a specified time, primarily because code snippets must be installed on every page. This makes the process more challenging based on user experience.

IBM is aware of these concerns and appears to be making plans to ensure that snippet integration to different pages becomes more seamless in application to shorten integration timelines. These concerns involve installing single page, multi-page, back-end B2B integration, and front-end SPA integration. There are numerous integration touch points that IBM should streamline to make integration much easier.

The reviewer has been using IBM Trusteer for four years.

IBM Trusteer is not easy to set up and is somewhat cumbersome.

IBM Trusteer is easy to scale up. Once implemented on a platform, it is simple to move to another platform and add other pages.

The solution is somewhat expensive. IBM could improve their pricing structure. It comes with both licensing and professional services as separate entities that must be purchased before proceeding. It would be beneficial if IBM could extend the professional service knowledge to others, helping reduce costs by allowing self-implementation. Currently, it appears that only IBM can fully handle implementation and support. Sharing this knowledge with others could reduce costs in different regions and enable local pricing for support and implementation.

The reviewer works for a company that sells other IBM solutions including Guardium, OpenPages, and IAM solutions. They are resellers rather than users and continue to support IBM products. On a scale of 1-10, they rate IBM Trusteer an 8.

I used IBM Trusteer for years and loved it until 2017. Then, after a Windows update, it started acting up. It blocked several programs including Malwarebytes (which I had been using for longer than Trusteer). It became inactive after the Windows update and I had to remove Trusteer, allowing my computer to go back to its norm. 

Trusteer was recommend to me by my bank. At the time, I felt that if it is good enough for them that I will give it a try .

The features were pretty straightforward. I just used them as I went along with very little interference all the years that I have used it. It did its job very well.

I do not know why it was conflicting with my system. I sent a report to Trusteer hoping they could solve the issue and I get my system back as soon as possible without any more conflicts after the Windows updates. It seems to me if It conflicts with Windows that they should deactivate the issues or (even worse) delete them at our expense.

I would like them to make it as user-friendly as possible. Simplicity is what we need. Load and go. Also, a help button that we hopefully never use would be nice.