iCIMS Recruit Reviews

My main use case for iCIMS Recruit is as a job applicant with various IT companies. I normally access iCIMS Recruit through a web browser as an applicant. There was no cost for me as an applicant regarding pricing, setup cost, and licensing.

The best features iCIMS Recruit offers make it straightforward, and since I have seen many of the same questions between different companies, it makes filling out the job application quite quick. The process is especially easy and user-friendly in the way it uploads resumes, along with some of the standardized questions about demographics, gender, race, veteran status, and disability. iCIMS Recruit has positively impacted my experience as a job applicant by making it faster and less stressful. Sometimes you go through other types of job applications and are left wondering what they are looking for, and when I see it is iCIMS Recruit, it makes things pretty simple because I can anticipate the questions. It saves me at least a good half hour compared to other application systems.

iCIMS Recruit could be improved by adding a block to explain certain things. For example, there are some years where I was a Navy Reservist and held multiple jobs at the same time. This makes the chronological flow of the resume awkward because sometimes I work two or three jobs at the same time in a year, so I wish there was something that would allow for an explanation to make more sense.

I have been using iCIMS Recruit for probably about ten years, on and off. I do not directly use it for recruitment; I use it as a job applicant.

iCIMS Recruit is stable in my experience; I have not had any problems or technical issues.

From my perspective, iCIMS Recruit seems to handle a large number of applicants or job postings smoothly.

I have not needed to reach out for help or assistance with customer support.

I have seen a return on investment as an applicant because I can do more applications, and it makes things straightforward because I know how to anticipate answering the questions. I assume that for the companies that use it, it probably saves them a lot of money from having to do research or have the recruiters contact the applicants with questions.

A quick specific example of how I have used iCIMS Recruit as a job applicant is when I applied for Booz Allen and also when I was applying for SAIC. Basically, what they do is they upload your resume, they go through, and ask specific questions about the resume. There are also several mandatory questions they must ask, especially about my veteran status, how I earned my veteran status, whether or not I have a disability, if so what kind, and other related information. My experience as a job applicant using iCIMS Recruit is that, for the most part, it is standardized throughout different companies. This makes it easy as a job applicant when you are doing multiple applications at the same time. I really do not have any problems with iCIMS Recruit's governance and security because it is all password protected, and I see that it is HTTPS, which gives me a great deal of comfort. Regarding iCIMS Recruit's accuracy and reliability of output, I would give it approximately ninety-five percent. I would strongly recommend using iCIMS Recruit. I rated this review an eight out of ten.

Recruiting and onboarding 

We've streamlined both our recruiting and onboarding processes.  Before COVID, half our population was remote.  Then, of course, when COVID hit we did all of our hiring remote.  We were quickly able to switch to full time remote recruiting for all new hires. 

At the moment, there are no face to face with potential employees, it's all done online. We also have Modern Hire integrated in the platform, which is a video interviewing software.  Modern Hire is what we were using for the individuals we were initially hiring remotely in the first place.

For the most part, it works for our needs and when it doesn't, we can adjust it to our requirements. 

The solution is very user-friendly.

They have iForms that we can use for both recruiting and onboarding. In fact, we were looking at going to a new Core System and the reason we didn't is due to the fact that their recruiting tool was not anywhere close to what iCIMS offers.

The solution's technical support and documentation is very good.

I would say it's pretty stable. Over time, I've seen them build on their platform, make improvements, enhance the user experience, and continue to gather feedback for improvement from end users.   

The solution offers good customization and good dashboards.

If reporting could be more robust, that would be phenomenal. Any time you're obviously dumping into Excel and having to manually manipulate data it takes time. It would be great if we could do everything in the platform.  

They do offer some great products. I wish it was all bundled together. They have an Offer Suite you have to pay additional for, which would be great if it was included with their initial product.  

There are items as a system admin we should have access to change.  I do believe iCIMS is working on a certificate solution, where we would be allowed to make some of those changes ourselves.  

We've had iCIMS since April of 2016.

I do think the solution is scalable. Over time, they've done things like bring in TextRecruit.  I do see them getting larger.

We are an organization that has an employee population of around 1400. In terms of our team, there are two admins, myself and an individual from IT.  We have three recruiters and an HR coordinator.  

We use the product every day. 

Technical support is helpful. They are good at walking you through resolving the issue.  They also have a robust knowledge base where you can search for articles when troubleshooting or even making changes to the platform.   

The technical support team is responsive.  

We've been satisfied with the level of service.

We used to use UltiPro, which is now UKG.

When I started working on this project, I personally did not use the old UltiPro Recruiting platform.  iCIMS has email campaigns and other functions where we can leverage the platform that Core Systems do not have yet.

My understanding is that we switched since UltiPro Recruiting was an old product with no conversion roadmap to their new product.  We wanted something more robust on ATS and onboarding.  We did recruit first and then we moved to using onboarding, which has been great. I can't imagine trying to do all of this without having the onboarding system as well.

The initial setup isn't complex at all. It's very straightforward and simple.

However, when it's not straightforward, their customer service is excellent. If it's something I'm not sure I have access to change, I will open a help desk ticket and they will help guide me through it.  

I want to say it was four to six weeks in terms of deployment time.  This included the training, the data, the customization, and getting the data migration.  

We did keep our old ATS open for a little while.  We closed out some jobs in the old one and then started fresh in the new ones for tracking purposes.

The solution doesn't require too much maintenance. 

We implemented through an in-house team.  There were about seven people involved in the process.

I have noticed an ROI mostly from the time saved. We find that there's an efficiency in terms of how our recruiters can go through, do the whole process and see everybody at a glance.  Levering onboarding has also helped us to be more efficient, help with soft boarding, and complete all new hire paperwork remotely.   

One always wishes to get the solution for a little less; however, we just went through our contract renewal.  We did an early contract renewal to help with the costs and iCIMS was great.  When we negotiated with them on how our increase would work, we came to an agreement that work for both of us.  We needed more flexibility due to a previously bad year.   

We get so many licenses and that all changes with our renewal. Before, we had to pay extra for additional iForms, licenses, and portals.  Now it's all included.

I'm the system administrator for our organization. I do the configuration and troubleshooting. I'm also part of the PEP with iCIMS, which is the Product Experience Panel.  The PEP gets to give input and test out new products ICIMS is offering.  I also get my recruiters to participate, so that they get feedback on what would be user-friendly on the backend and what works for us.  As part of the PEP we also get to see roadmaps, which is great!

Often companies will take a current process and shove it into the new system and think it's going to work miracles. I would suggest doing a current state map and a future state map.  By mapping out how you what your future state to look, you will have a better idea on how you want the process to look and then leverage iCIMS to make it happen. If you are not happy with your current process, automating the bad process isn't going to make it any better.   

In general, I would rate them at an eight out of ten. I'm happy with the solution; however, I do still see some room for improvement.