No more typing reviews! Try our Samantha, our new voice AI agent.

SmartRecruiters vs iCIMS Recruit comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iCIMS Recruit
Ranking in Applicant Tracking and Recruiting Software
16th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
SmartRecruiters
Ranking in Applicant Tracking and Recruiting Software
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Talent Acquisition (11th)
 

Mindshare comparison

As of May 2026, in the Applicant Tracking and Recruiting Software category, the mindshare of iCIMS Recruit is 1.4%, down from 2.4% compared to the previous year. The mindshare of SmartRecruiters is 3.3%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Applicant Tracking and Recruiting Software Mindshare Distribution
ProductMindshare (%)
SmartRecruiters3.3%
iCIMS Recruit1.4%
Other95.3%
Applicant Tracking and Recruiting Software
 

Featured Reviews

CC
Sr. Benefits and HRIS Analyst at a healthcare company with 1,001-5,000 employees
Good documentation and customization with fairly straightforward setup
If reporting could be more robust, that would be phenomenal. Any time you're obviously dumping into Excel and having to manually manipulate data it takes time. It would be great if we could do everything in the platform. They do offer some great products. I wish it was all bundled together. They have an Offer Suite you have to pay additional for, which would be great if it was included with their initial product. There are items as a system admin we should have access to change. I do believe iCIMS is working on a certificate solution, where we would be allowed to make some of those changes ourselves.
Anudeep Kamuni - PeerSpot reviewer
Global Lead - TA ops & Analytics | Strategy Growth & Leadership at a recreational facilities/services company with 10,001+ employees
Efficiently automates tasks but lacks certain features in terms of usability
There are a couple of areas of improvement. SmartRecruiter lacks certain features in terms of usability. For instance, we cannot move candidate profiles, interview feedback, notes, and activities related to one candidate when transitioning from one job to another. We have to manually copy and paste everything for that specific candidate. This is a significant drawback. Additionally, the filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager. This level of inaccuracy is unexpected for an application, especially for smaller organizations. It should have been corrected easily. Moreover, the CRM module lacks video reporting capabilities. These are some the biggest improvement I would like to see.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Over time, I've seen them build on their platform, make improvements, enhance the user experience, and continue to gather feedback for improvement from end users."
"The solution offers good customization and good dashboards."
"The all-encompassing ability to manage the process cohesively out of the SmartRecruiter system was valuable."
"SmartRecruiters is much more user-friendly; it's much easier for both candidates and recruiters."
"It has a neat functionality built in where it rates candidates. So, before you even look at the resume, you see a rating, and it is based on keywords. For example, it will tell you that an applicant is a frontend engineer and has used React, Angular, etc. It gives you a heads up so that you don't have to go through a hundred resumes on Monday morning eliminating applicants. It will tell you that this applicant's skills match 87%, which is pretty neat. You can skip the ones that are rated 25% or something."
"SmartRecruiters is a candidate management system or ATS system that we use for recruitment purposes."
"SmartRecruiters' ease of use, experience, and data compliance with GDPR were the main reasons for switching to this."
"The candidate experience was better because the whole process was there."
"The all-encompassing ability to manage the process cohesively out of the SmartRecruiter system was valuable."
"I used the free version, which I found valuable."
 

Cons

"If reporting could be more robust, that would be phenomenal."
"If reporting could be more robust, that would be phenomenal."
"We ran into some serious issues related to language barriers."
"There were limitations with the system that we would have liked, not in the time, but the company in Germany really dictated that. So we couldn't do everything in the system we would have liked to it."
"One of the areas that we would like them to improve is the self-scheduling feature. They have a self-scheduling feature that can be made a little bit more automated when it comes to scheduling. We are trying to use it, but it doesn't feel very user-friendly. This is something that could be improved. They have launched WhatsApp connections in the system, where instead of sending emails, you can WhatsApp candidates directly from the system, but currently, it mainly works in a few countries. Spain, where I'm based, is not one of them. If we use the system, the phone number for the candidates would be from the UK, and we don't think that would be the best. This feature is good for some countries, but not for all at the moment. It was first launched in the USA and then in a couple of countries in Europe. It is not yet launched fully in Europe. Reporting is always something that can be improved. Even though it is working well for us, its reporting can be better. Currently, it is a little bit complicated when it comes to reporting. It has a few pre-made reports that are easy to access, but if you want more details, you need to build your own reports. In order to do that, it is a bit tricky to learn and understand how it works. Even though you have help agents and support for help, it takes some time to learn, but it is not impossible. We have very recently made some integrations with Tableau. We are building dashboards in Tableau where we can get daily updated reports, and they are definitely helpful. That's something we would recommend. SmartRecruiters has recently implemented an inbox. You can have an inbox where you can see all your conversations, but currently, it is not filtering between the recruiters, so you see everyone's emails in there. They have already announced that they are working on the filtering feature for a specific inbox to make it more personalized per recruiter. This way the recruiters can have an overview of their own work."
"Around 2015 and into '17, I worked at a federal contractor. I had to switch to a different applicant system as I didn't know if SmartRecruiters was OFCCP compliant, which is something that, as a US-based federal contractor, you have to ensure."
"There were problems with integrations around other systems and each one had to be custom-built, which took a little while to get set up and running."
"I don't see the integration of SmartRecruiters with SAP happening quite seamlessly, making it an area where improvements are required."
"One thing that has been a bit of a struggle is getting tech support. It is a little more difficult to get support from SmartRecruiters. They want you to have your own in-house person to help you with any issues, whereas with both Lever and Greenhouse, you can just click a button at the bottom of the screen and chat with someone almost instantly."
"We ran into some serious issues related to language barriers."
 

Pricing and Cost Advice

Information not available
"Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years."
"They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."
"I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it."
"There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge."
"SmartRecruiters is an expensive solution."
"I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."
"SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."
report
Use our free recommendation engine to learn which Applicant Tracking and Recruiting Software solutions are best for your needs.
893,244 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Comms Service Provider
11%
Healthcare Company
10%
Construction Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise8
 

Overview

 

Sample Customers

NorthStar Anesthesia, Southeastern Grocers, AmTrust Financial, RPM Pizza, Hackensack Meridian Health, Esurance, Peet’s Coffee, Regis Corporation, Cedar Fair
Atlassian, Aol, IBM, Napa, Skechers
Find out what your peers are saying about Zoho, SmartRecruiters, Greenhouse and others in Applicant Tracking and Recruiting Software. Updated: April 2026.
893,244 professionals have used our research since 2012.