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Infor ION pros and cons

Vendor: Infor
4.4 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Infor ION effectively monitors integration performance and pinpoint reasons for transaction failures.
IORN provides a comprehensive history of all inbound and outbound transactions with third-party systems.
ION excels in building custom middleware solutions for varied integration needs.
Middleware capabilities are considered highly valuable by users for document handling.
Inforum ION is known for stability with minimal bugs or issues.

CONS

Infor ION lacks automated setup and integration with Salesforce.
Integration with older applications could be improved.
Infor ION doesn't provide connectors for all integration touchpoints, causing additional costs.
The current Infor ION is considered obsolete, prompting migration to Infor 10.
Reporting is a significant downside as standard reports are not impressive.
 

Infor ION Pros review quotes

reviewer2539806 - PeerSpot reviewer
Aug 29, 2025
When you buy an Infor ION product, you can start using it from day one, and there is a very short learning curve.
Eugenio Santos - PeerSpot reviewer
Feb 24, 2025
ION acts as a middleware that allows me to handle all the volumes of incoming and outgoing documents with partners.
S Solomon Kumar - PeerSpot reviewer
Mar 31, 2023
ION is good for building custom middleware boxes.
Find out what your peers are saying about Infor, Salesforce, SAP and others in Business-to-Business Middleware. Updated: October 2025.
868,787 professionals have used our research since 2012.
Nakul Oza - PeerSpot reviewer
Jan 20, 2023
I have found the most valuable feature to be the ability to monitor integration performance and the reasons for the failure of inbound and outbound transactions. We can see both inbound and outbound transactions, and it gives us a mirror image or the whole history of all inbound and outbound transactions between Infor M3 Business Engine and the third parties.
Haridas Narayanan - PeerSpot reviewer
Nov 7, 2023
The tool's most valuable feature is middleware capabilities.
Jorge Saraiva - PeerSpot reviewer
Feb 22, 2022
We haven't had any issues with ION so far.
 

Infor ION Cons review quotes

reviewer2539806 - PeerSpot reviewer
Aug 29, 2025
Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive.
Eugenio Santos - PeerSpot reviewer
Feb 24, 2025
The main issue for me is that the current product is obsolete, and I need to migrate to Infor 10 for more features.
S Solomon Kumar - PeerSpot reviewer
Mar 31, 2023
ION's integration with older applications could be better.
Find out what your peers are saying about Infor, Salesforce, SAP and others in Business-to-Business Middleware. Updated: October 2025.
868,787 professionals have used our research since 2012.
Nakul Oza - PeerSpot reviewer
Jan 20, 2023
The dashboard is not very simple and can be a bit tricky.
Haridas Narayanan - PeerSpot reviewer
Nov 7, 2023
Infor ION doesn't provide connectors for all integration touchpoints. Sometimes, we may have to build our own. It incurs additional costs for the customer.
Jorge Saraiva - PeerSpot reviewer
Feb 22, 2022
I would like to see ION add automated setup and integration with Salesforce. They need to work on these types of tools.