Support has been excellent - an advantage of working with a somewhat smaller vendor interested in making users successful.
Jama Connect provides strong technical support, helpful videos, and supports the entire software development cycle. It excels in requirements and test management with full traceability and regulatory tools. Integration is simplified through the single identity provider capability. Though benefiting smaller companies with FAA and FDA certifications, it has improvement areas in scalability, initial setup complexity, reporting, and lacks project management features. Its review process needs alignment with requirement evaluation.
