Technical support answers fairly quickly compared to others like IBM or Atlassian. They also offer quite a good knowledge base for advanced cases and how to plan it, etc. via videos that they provide. They are quite useful.
Jama Connect provides strong technical support, helpful videos, and supports the entire software development cycle. It excels in requirements and test management with full traceability and regulatory tools. Integration is simplified through the single identity provider capability. Though benefiting smaller companies with FAA and FDA certifications, it has improvement areas in scalability, initial setup complexity, reporting, and lacks project management features. Its review process needs alignment with requirement evaluation.
