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Kandji pros and cons

Vendor: Kandji
4.4 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Kandji enhances organizational security and ensures compliance, notably aiding in SOC 2 certification success.
The customer support provided by Kandji is considered exceptional and highly responsive.
Kandji is praised for its reliability, scalability, and ability to significantly reduce system configuration and security update times.
Kandji contributes to human resource savings and IT workload reduction through automated processes and faster employee onboarding.
Kandji stands out in managing Apple devices efficiently, particularly in organizations requiring ISO and SOC 2 certifications.

CONS

Kandji could expand its suite of applications to enhance functionality.
There is a noted lack of flexibility which limits customization options.
The pricing could be improved, as other providers offer more competitive rates.
Blueprints present limitations, requiring every machine to have one which may not always be necessary.
Remote wipe functionality may need refinement.
 

Kandji Pros review quotes

CD
SysAdmin at a recreational facilities/services company with 11-50 employees
Apr 19, 2026
Kandji has positively impacted our organization by making it so we feel confident in our security structure, and we feel confident that we can pass SOC 2 every year because we know that Kandji is doing what it says it's doing.
TA
Senior Information Technology Engineer at Deel
Jul 1, 2026
After deploying Kandji, I see a return on investment because the IT workload is reduced due to automated and faster employee onboarding, and we also have fewer support tickets because we do not have to manually install the software as employees can use Kandji Self Service and install the software on their own.
Tomas Palmlöf - PeerSpot reviewer
IT Operation Manager at a retailer with 201-500 employees
Apr 9, 2026
The customer support is the best I have ever seen.
Learn what your peers think about Kandji. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,834 professionals have used our research since 2012.
Krishan Rawat - PeerSpot reviewer
TechOps Engineer at a financial services firm with 201-500 employees
Apr 11, 2026
Kandji has positively impacted our organization by making it easy to manage all of our MacBook devices and applications.
Steffan Rowe - PeerSpot reviewer
IT Support Technician at a tech vendor with 10,001+ employees
Apr 7, 2026
The customer support at Kandji is phenomenal and is the best I have experienced from any vendor.
NT
Technical Lead at a tech vendor with 10,001+ employees
Apr 3, 2026
After switching to Kandji, we have seen a return on investment, specifically in human resource savings.
reviewer2832990 - PeerSpot reviewer
Senior Dev Ops Engineer at a tech services company with 51-200 employees
Apr 28, 2026
Kandji has positively impacted my organization because many things happen through Kandji, especially on the laptops and desktops at the infrastructure workspace level.
Ange Louis - PeerSpot reviewer
Support Engineer at RPPC Industries, LLC
Apr 20, 2026
I have seen a return on investment with Kandji, as I save time.
Boris Zazovsky - PeerSpot reviewer
IT Engineer at Lusha Systems Inc
Apr 10, 2026
Kandji has positively impacted my organization because it was very easy to implement and manage all of our devices, especially when we manage with the ISO and SOC 2 certifications that we need for our organization.
KK
Senior IAM Engineer
Apr 28, 2026
Kandji has positively impacted my organization by allowing us to better assist and it allows for a better user experience, a better kind of fleet management.
 

Kandji Cons review quotes

CD
SysAdmin at a recreational facilities/services company with 11-50 employees
Apr 19, 2026
One area for improvement for Kandji would be having a bigger suite of applications.
TA
Senior Information Technology Engineer at Deel
Jul 1, 2026
One thing I have noticed is that Kandji is mainly for Mac devices.
Tomas Palmlöf - PeerSpot reviewer
IT Operation Manager at a retailer with 201-500 employees
Apr 9, 2026
The Windows part needs a lot of work.
Learn what your peers think about Kandji. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,834 professionals have used our research since 2012.
Krishan Rawat - PeerSpot reviewer
TechOps Engineer at a financial services firm with 201-500 employees
Apr 11, 2026
In Kandji, I see a drawback related to the remote wipe function.
Steffan Rowe - PeerSpot reviewer
IT Support Technician at a tech vendor with 10,001+ employees
Apr 7, 2026
While I do not have anything specific to add about the features, I do think there is a lack of flexibility in Kandji.
NT
Technical Lead at a tech vendor with 10,001+ employees
Apr 3, 2026
While it might be on the expensive side compared to Jamf Pro, it is closer in pricing to other MDMs such as Microsoft Intune, which comes with the EMS E3 license, making it potentially pricey for startups, yet a good cost for established enterprises.
reviewer2832990 - PeerSpot reviewer
Senior Dev Ops Engineer at a tech services company with 51-200 employees
Apr 28, 2026
One way Kandji can be improved is through pricing, as other market providers comparatively have a lower price.
Ange Louis - PeerSpot reviewer
Support Engineer at RPPC Industries, LLC
Apr 20, 2026
I think Kandji could be improved with a better UI.
Boris Zazovsky - PeerSpot reviewer
IT Engineer at Lusha Systems Inc
Apr 10, 2026
One thing I think could be improved is what happens when a user gets locked out.
KK
Senior IAM Engineer
Apr 28, 2026
Kandji can definitely be improved by the complexity. I feel we cannot necessarily tweak the Blueprints in the ways that we need to or there are just complex one-off situations where we need more customization and more ability to run custom scripts.