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Kandji pros and cons

Vendor: Kandji
4.4 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Kandji has positively impacted organizations by enhancing their security structure and aiding in passing SOC 2 certifications consistently.
Organizations have observed a time-saving return on investment with Kandji, thanks to its easy device enrollment and feature selection.
Kandji's customer support is described as phenomenal and the best experienced from any vendor.
Kandji aids better user experience and fleet management, simplifying device management, especially for remote work setups.
Kandji supports compliance enforcement, ensuring devices are compliant, controlled, and managed efficiently with updates and remote capabilities.

CONS

Kandji needs a larger suite of applications.
Pricing improvement is needed as competitors offer lower prices.
Customization options in Kandji require enhancement to allow more flexibility with Blueprints and custom scripts.
More self-service options would be beneficial to reduce reliance on IT support.
There are limitations with the remote wipe function and blueprint requirements.
 

Kandji Pros review quotes

CD
SysAdmin at a recreational facilities/services company with 11-50 employees
Apr 19, 2026
Kandji has positively impacted our organization by making it so we feel confident in our security structure, and we feel confident that we can pass SOC 2 every year because we know that Kandji is doing what it says it's doing.
Tomas Palmlöf - PeerSpot reviewer
IT Operation Manager at a retailer with 201-500 employees
Apr 9, 2026
The customer support is the best I have ever seen.
Krishan Rawat - PeerSpot reviewer
TechOps Engineer at a financial services firm with 201-500 employees
Apr 11, 2026
Kandji has positively impacted our organization by making it easy to manage all of our MacBook devices and applications.
Learn what your peers think about Kandji. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Steffan Rowe - PeerSpot reviewer
IT Support Technician at a tech vendor with 10,001+ employees
Apr 7, 2026
The customer support at Kandji is phenomenal and is the best I have experienced from any vendor.
reviewer2832990 - PeerSpot reviewer
Senior Dev Ops Engineer at a tech services company with 51-200 employees
Apr 28, 2026
Kandji has positively impacted my organization because many things happen through Kandji, especially on the laptops and desktops at the infrastructure workspace level.
KK
Senior IAM Engineer
Apr 28, 2026
Kandji has positively impacted my organization by allowing us to better assist and it allows for a better user experience, a better kind of fleet management.
DS
Systems Engineer Integrations Lead at Printforce
Apr 28, 2026
Everything is now compliant and controlled, and we know where each device is, with all updates pushed and managed and licenses that they do not require.
reviewer2816877 - PeerSpot reviewer
IT Systems Support Specialist at a training & coaching company with 51-200 employees
Apr 14, 2026
Kandji offers excellent features, including the ability to erase devices remotely without needing to be in front of the laptop.
Amit-Sarkar - PeerSpot reviewer
Apple Mobility Service Manager at ZONES PVT LTD
Dec 20, 2023
It's a very easy plug-and-play solution where you can just enroll the devices and choose the features you want.
reviewer2814651 - PeerSpot reviewer
IT support engineer l 1 at a tech services company with 501-1,000 employees
Apr 6, 2026
Kandji has positively impacted my organization by providing remote and quick support.
 

Kandji Cons review quotes

CD
SysAdmin at a recreational facilities/services company with 11-50 employees
Apr 19, 2026
One area for improvement for Kandji would be having a bigger suite of applications.
Tomas Palmlöf - PeerSpot reviewer
IT Operation Manager at a retailer with 201-500 employees
Apr 9, 2026
The Windows part needs a lot of work.
Krishan Rawat - PeerSpot reviewer
TechOps Engineer at a financial services firm with 201-500 employees
Apr 11, 2026
In Kandji, I see a drawback related to the remote wipe function.
Learn what your peers think about Kandji. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Steffan Rowe - PeerSpot reviewer
IT Support Technician at a tech vendor with 10,001+ employees
Apr 7, 2026
While I do not have anything specific to add about the features, I do think there is a lack of flexibility in Kandji.
reviewer2832990 - PeerSpot reviewer
Senior Dev Ops Engineer at a tech services company with 51-200 employees
Apr 28, 2026
One way Kandji can be improved is through pricing, as other market providers comparatively have a lower price.
KK
Senior IAM Engineer
Apr 28, 2026
Kandji can definitely be improved by the complexity. I feel we cannot necessarily tweak the Blueprints in the ways that we need to or there are just complex one-off situations where we need more customization and more ability to run custom scripts.
DS
Systems Engineer Integrations Lead at Printforce
Apr 28, 2026
There are certain limitations with blueprints where each machine can only have one or must have a blueprint, which is frustrating since certain machines may not need to have a blueprint straight away for testing.
reviewer2816877 - PeerSpot reviewer
IT Systems Support Specialist at a training & coaching company with 51-200 employees
Apr 14, 2026
I rated Kandji an eight because the laptop needs to be connected to Wi-Fi to erase it.
Amit-Sarkar - PeerSpot reviewer
Apple Mobility Service Manager at ZONES PVT LTD
Dec 20, 2023
Kandji should give open customization.
reviewer2814651 - PeerSpot reviewer
IT support engineer l 1 at a tech services company with 501-1,000 employees
Apr 6, 2026
I believe Kandji can be improved by having more self-service options, as users can complete a few steps before reaching out to IT support, which will give us more context on the issue.