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Kandji vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Kandji enhances IT support efficiency by swiftly managing devices, reducing costs and effort, and achieving significant ROI improvements.
Sentiment score
6.7
Organizations save costs and time with NinjaOne, improving productivity and efficiency with ROI typically in six months.
The time saved includes processes such as software installation, as previously we needed to take a user device remotely, but with Kandji, we can initiate software installation from the back end, which is a significant time saver.
Tech Support Engineer at Aleph
We went from one hour for resolution time per device to 15 minutes, allowing us to save more than 50 hours of support time in a year.
IT Corporate Engineer at Shippo
I have seen a return on investment with Kandji, estimating that time saved is at least 20 to 30%, as individuals do not have to figure out which security updates to carry out themselves since the notification is pushed for them to review and install.
Cloud Ops Lead at a tech vendor with 10,001+ employees
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Owner at AvalisNT AG
Time-wise, it is probably saving the service desk a day a week.
Head of Technology Operations at Codi Group
We saved money because we were able to consolidate three different tools into one.
IT Director at a financial services firm with 10,001+ employees
 

Customer Service

Sentiment score
6.9
Kandji's support is praised for efficiency and responsiveness, excellent chat features, but lacks call and ticketing options.
Sentiment score
7.2
NinjaOne offers effective customer service with some response time issues, achieving high ratings despite limited 24/7 availability.
The customer support at Kandji is phenomenal and is the best I have experienced from any vendor.
IT Support Technician at a tech vendor with 10,001+ employees
The customer support is the best I have ever seen.
IT Operation Manager at a retailer with 201-500 employees
You just go to the help section and can chat directly to get instant support.
TechOps Engineer at a financial services firm with 201-500 employees
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
Cloud Consultant at i-Community AG
The customer support at NinjaOne is excellent, rated ten out of ten.
Owner at AvalisNT AG
Customer support from NinjaOne is excellent.
Assistant Vice President, Tech Solutions at LPL Financials
 

Scalability Issues

Sentiment score
6.7
Kandji is praised for scalability in growing organizations, although flexibility issues arise in larger environments with blueprint usage.
Sentiment score
8.2
NinjaOne is scalable and flexible, suitable for various enterprise sizes, praised for adaptability despite cost concerns for smaller setups.
Kandji's scalability is quite good, though I do see a concern once organizations start getting really large and need more flexibility.
IT Support Technician at a tech vendor with 10,001+ employees
I think Kandji is a perfect choice for growing small companies that become medium-sized or even bigger.
IT Operation Manager at a retailer with 201-500 employees
Kandji's scalability is perfect, as my organization grew from 180 to almost 300 devices with no bottlenecks.
IT Corporate Engineer at Shippo
I would rate the scalability of NinjaOne as ten out of ten.
CEO AND CTO at DeserveIT
We easily install the agent on new servers and can create scripts to automate agent installation.
DevOps Engineer at a tech services company with 201-500 employees
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
Head of Technology Operations at Codi Group
 

Stability Issues

Sentiment score
8.9
Kandji is praised for its flawless reliability, strong stability, and dependable performance, ensuring user confidence and trust.
Sentiment score
8.2
NinjaOne is highly stable, with frequent updates and minor issues, resulting in minimal reliability concerns and user satisfaction.
I would rate the stability a ten out of ten.
Owner at AvalisNT AG
In the two years I have used it, I have never experienced any downtime or reliability issues.
DevOps Engineer at a tech services company with 201-500 employees
NinjaOne is extremely stable.
IT Director at a financial services firm with 10,001+ employees
 

Room For Improvement

Kandji should improve its application library, non-Apple support, customization, and pricing, while enhancing remote features, scheduling, and UI.
Users desire better software integration, advanced features, improved affordability, and enhanced Linux/macOS support for NinjaOne.
The simplicity and straightforwardness are its strongest attributes.
IT Support Technician at a tech vendor with 10,001+ employees
However, it often takes more than thirty minutes to execute the command, and sometimes it fails.
TechOps Engineer at a financial services firm with 201-500 employees
I hope there is an easier way to sandbox people's bring your own device devices because when we're doing SOC 2, it really wants us to sandbox things so that if someone were to take a device that is not ours, we could delete just our data off there and not theirs.
SysAdmin at a recreational facilities/services company with 11-50 employees
Security and reporting, including business intelligence tools, are adequate.
Cloud Consultant at i-Community AG
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
DevOps Engineer at a tech services company with 201-500 employees
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
Assistant Vice President, Tech Solutions at LPL Financials
 

Setup Cost

Kandji's pricing varies with experiences noting higher costs than Jamf, smooth setup, and bucket-based licensing challenging smaller organizations.
Enterprise users find NinjaOne competitively priced, offering cost-effective value with bundled tools, though expenses vary by features and scale.
It is cheap.
TechOps Engineer at a financial services firm with 201-500 employees
The pricing is not published publicly, requiring interaction with sales representatives for details.
Cloud Ops Lead at a tech vendor with 10,001+ employees
My IT director managed those conversations, but from what I understood, it was a bit more than Jamf, particularly at renewal time, but it was money well spent.
IT Support Technician at a tech vendor with 10,001+ employees
The pricing for NinjaOne is appropriate for small companies.
Cloud Consultant at i-Community AG
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
Owner at AvalisNT AG
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
IT Support at Team Trinet
 

Valuable Features

Kandji excels in device management through user-friendly features, automation, and integration, enhancing security, compliance, and efficiency.
NinjaOne streamlines IT management with remote monitoring, automation, and security features, ideal for efficient, cost-effective infrastructure management.
Kandji has impacted my organization positively by definitely increasing security because it notifies you when an update is ready to be installed, and if you do not install it within a reasonable time frame, it would automatically install it.
Cloud Ops Lead at a tech vendor with 10,001+ employees
It is reliable, a modern approach to managing Apple devices, and with features in blueprints, smart apps, and consistently reliable performance, I do not think Jamf really comes close.
IT Support Technician at a tech vendor with 10,001+ employees
The Auto Apps function is brilliant. It takes 20 seconds to push out a new app, and it automatically updates. This function really saves time.
IT Operation Manager at a retailer with 201-500 employees
The software's automation tools have solved critical deployment problems for small businesses.
Cloud Consultant at i-Community AG
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Owner at AvalisNT AG
Every month, every quarter, I see new features, and it is always evolving.
CEO AND CTO at DeserveIT
 

Categories and Ranking

Kandji
Ranking in Vulnerability Management
20th
Ranking in Mobile Device Management (MDM)
3rd
Average Rating
8.8
Reviews Sentiment
6.4
Number of Reviews
17
Ranking in other categories
Enterprise Mobility Management (EMM) (5th), Endpoint Detection and Response (EDR) (13th)
NinjaOne
Ranking in Vulnerability Management
18th
Ranking in Mobile Device Management (MDM)
4th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
Help Desk Software (8th), Network Monitoring Software (10th), Server Monitoring (3rd), IT Service Management (ITSM) (7th), Remote Access (8th), IT Alerting and Incident Management (6th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), MSP Backup (1st), Unified Endpoint Management (UEM) (5th)
 

Mindshare comparison

As of May 2026, in the Vulnerability Management category, the mindshare of Kandji is 0.4%, up from 0.0% compared to the previous year. The mindshare of NinjaOne is 0.9%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Vulnerability Management Mindshare Distribution
ProductMindshare (%)
NinjaOne0.9%
Kandji0.4%
Other98.7%
Vulnerability Management
 

Featured Reviews

CD
SysAdmin at a recreational facilities/services company with 11-50 employees
Strong security structure has supported fast Mac and iOS administration with minimal IT effort
One area for improvement for Kandji would be having a bigger suite of applications. I noticed that some of the niche apps our data software firm needs were not in the regular library. We were able to use the custom app feature to create those apps ourselves, but I would love it if Kandji could expand the library. I also wish Kandji could lock down different ports on MacBooks based on which ones we wanted to shut down, and I hope there is an easier way to sandbox people's bring your own device devices because when we're doing SOC 2, it really wants us to sandbox things so that if someone were to take a device that is not ours, we could delete just our data off there and not theirs. An improvement needed for Kandji would be the ability to remote into devices. I would appreciate something that is really reliable for that without having to buy third-party software.
Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
10%
Comms Service Provider
8%
Manufacturing Company
7%
Computer Software Company
10%
Comms Service Provider
9%
Financial Services Firm
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise5
Large Enterprise6
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Kandji?
The pricing, setup cost, and licensing experience are good. It is cheap, and we do not encounter any hassle during setup. They help us initially, and after that, we make improvements one by one unt...
What needs improvement with Kandji?
In Kandji, I see a drawback related to the remote wipe function. When we need to wipe a MacBook, sometimes the remote wipe command works, and sometimes it does not. This is a drawback because when ...
What is your primary use case for Kandji?
Kandji is used in our organization to manage all of our Mac devices. Kandji is an MDM tool which we use to manage our devices. For example, we set up our devices and directly enroll them in Kandji ...
What is your experience regarding pricing and costs for NinjaOne?
My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.
What needs improvement with NinjaOne?
To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.
What is your primary use case for NinjaOne?
My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Status Pros, Mitchell and Company
Find out what your peers are saying about Kandji vs. NinjaOne and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.