Loom Systems is recognized for its flexibility in RFS and infrastructure monitoring, catering to IT service management. It aids in app creation and configuration, particularly useful for incident management and service desk operations.
| Product | Mindshare (%) |
|---|---|
| Loom Systems | 0.5% |
| Zabbix | 5.2% |
| Datadog | 3.7% |
| Other | 90.6% |
Offering user-friendly functionality throughout the software development lifecycle, Loom Systems is valued for its adaptable capabilities in creating tailored implementations. While features like change and configuration management can be challenging, Loom Systems still stands out for its ease of use. Its platform, though resource-intensive initially, integrates with other tools, supporting IT challenges like automation and root cause analysis.
What are the key features of Loom Systems?In specific industries, Loom Systems is deployed predominantly for IT service management, asset management, and incident management. Medium to large enterprises use it for tasks such as implementation and automation, with additional security and HR capabilities. While smaller enterprises might consider cost, its robust features make it a preferred choice for IT tasks.
| Author info | Rating | Review Summary |
|---|---|---|
| Technology Manager at a tech services company with 10,001+ employees | 3.5 | I use Loom Systems for infrastructure monitoring, finding it stable and flexible with easy setup. My main issue, influencing my 7/10 rating, is its lack of clear incident priority levels. |
| Technical Program Manager at a retailer with 10,001+ employees | 5.0 | I rate ServiceNow's Loom a wonderful 10/10. It's a stable, scalable ITSM development platform for medium-large enterprises, though expensive. Its ITOM setup is resource-heavy, requiring implementation partners. Despite this, I highly recommend it. |
| Project Manager at a computer software company with 5,001-10,000 employees | 4.5 | I use this very stable and scalable solution for service management. While its features are good, I find the reporting weak and the initial setup complex. Overall, I rate it nine out of ten. |
| Senior Program Manager at Alexander Forbes | 3.0 | I've used this stable, scalable ITSM solution for five years. Its RFS is valuable, and setup was straightforward. However, change management and automation need improvement. I'd advise thorough integration review, rating it 6/10. |
