MetricStream Reviews

We are system integrators. We propose solutions to the customers.

They have now reworked it. The interface is mobile-friendly and it is getting a good response from our customers. It's a very good feature that the product offers. It is also available as a cloud option, which is getting a lot of interest from customers who are looking into the GRCC.

It is very useful, especially in the solution platform.

It has good features and good functionality, and our customers feel there is a lot of merit in that.

I think that the portal is constantly improving. They do their own enhancements very often. They keep doing those enhancements from their site itself.

As we are system integrators, we rely on the customer's feedback. We have not had any customers complain or express any concerns with the product.

There can be some small updates done with the interface.

I would like to see out-of-the-box integration with more security, it would be helpful.

We have been working with MetricStream for more than four years.

It's a pretty stable product.

MetricStream is a scalable product, depending on the customer's needs.

I would say that our clients are medium-size companies. 

It is difficult to define them, and it depends on the vendor. 

If it is $100,000 or more it would be considered to be a large enterprise company, or if it's $50,000 it would be a medium-sized company.

If customers are faced with any challenges, the support team is really responsive and very fast to address any concerns.

They have a good technical support team that is based out of India. 

They do a fair job.

The integration is very easy and it is fast.

In regards to deployment, most are out of the box.

The pricing is reasonable.

They are flexible in terms of customers' needs. We have seen customers who have a smaller compliance team, and they have been able to support them as well as large enterprise and global customers.

We have aligned with MetricStream only. We will recommend it, but we have seen comparisons between MetricStream and RSA Archer from when we have come across those customers. We have been head to head in those comparisons.

My advice is to be sure to have your use cases very clear in what you want to achieve, be it risk management or just relations management. If it's an audit, you have to be very precise and clear as to what your needs are. Based on that only, you should be evaluating it, because it is all modularized. There are more than 15 or 16 modules of MetricStream solutions available. 

The customer has to be very clear as to which module they are interested in and what they want to implement.

I would rate MetricStream an eight out of ten.

Where we are using it is for enterprise risk management and operations risk management.

It allows us to have all the information in a single place and provide real-time indicators and information for our executives.

• Usability 
• Ease of configuration

We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful.

It is very stable. Performance is very good.

It scales very well. We are working very well with the solution.

The technical support is very good but sometimes we need to have local or Spanish language support. That is something that will be a challenge for them.

We were using some other solutions and the reason we switched was the scalability and performance of the solution and, in some cases, the ease of use.

The most important thing when selecting a vendor is that the product perform and work for the specific needs that we have. Being able to configure and to customize a solution to our needs is a very important factor. In addition, we look for support from the vendor or a local partner for doing the implementation. Finally, the price.

The initial setup was complex in terms of understanding the velocity of the solution and the platform. After that, the initial configuration was very well done, it was not so complicated.

I would rate it a nine out of 10 because it's a very good and scalable solution that can be configured to our needs. The only issue is in terms of support within the local language.

Evaluate it, do a proforma proof of concept before deciding. In this proof of concept be sure to test your use cases and evaluate how easy it is to configure a solution to handle your use cases.