No more typing reviews! Try our Samantha, our new voice AI agent.

MetricStream vs ProcessUnity comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MetricStream
Ranking in GRC
2nd
Ranking in IT Vendor Risk Management
4th
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
12
Ranking in other categories
Continuous Controls Monitoring (2nd), IT Governance (2nd)
ProcessUnity
Ranking in GRC
31st
Ranking in IT Vendor Risk Management
14th
Average Rating
6.0
Reviews Sentiment
7.7
Number of Reviews
1
Ranking in other categories
Vulnerability Management (101st)
 

Mindshare comparison

As of August 2026, in the GRC category, the mindshare of MetricStream is 3.2%, down from 5.3% compared to the previous year. The mindshare of ProcessUnity is 0.9%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
GRC Mindshare Distribution
ProductMindshare (%)
MetricStream3.2%
ProcessUnity0.9%
Other95.9%
GRC
 

Featured Reviews

CP
Senior GRC Analyst at a tech services company with 11-50 employees
Automated workflows have reduced manual follow-ups and improve third-party risk oversight
MetricStream's best features include its ease of use, compliance program, TPRM, audit management, and implementation effort. It effectively handles large data volumes and provides good workflow capabilities with decent reporting flexibility and a better user interface. MetricStream impacts the organization by reducing follow-ups through reminder settings during questionnaire assignments. It automatically sends reminders based on set reminders, fostering trust when configured with the organization's email domain. Metrics improvements like operational efficiency, centralized GRC management, enhanced risk visibility, streamlined compliance, reduced manual efforts, enhanced third-party risk monitoring, improved decision-making with real-time dashboards, and risk analytics follow from automated workflows and issue tracking.
reviewer1007568 - PeerSpot reviewer
Solutions Architect and TL Presales Consultant at a tech services company with 201-500 employees
Scales well and technical support is good, but it is expensive
The majority of our customers nowadays are looking forward to having cloud-based control models. However, some of our clients have to keep their data in their own data center in order to satisfy compliance. In summary, compared to the other products that are available in India, technical support and scalability are good. Overall, it is a very good product. That said, there are other tools that meet the feature requirements and are more cost-effective. I would rate this solution a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The interface is mobile-friendly and it is getting a good response from our customers."
"It has good features and good functionality, and our customers feel there is a lot of merit in that."
"Since implementing MetricStream, audit teams have shaved about two weeks off of annual planning across various teams, allowing audit departments of about 140 auditors across maybe 10 teams to squeeze in 10 extra audits, one audit per each team, if not additional testing."
"MetricStream positively impacts our organization significantly by saving costs and enhancing our risk and compliance maturity."
"MetricStream definitely impacts my organization positively because it is very useful and offers low-code utilities to configure all components, allowing team members to complete tasks quickly."
"MetricStream has impacted my organization positively as it helps implement the main QMS modules through this platform only: change control, deviation, and CAPA implementation, as I explained earlier."
"MetricStream was truly beneficial, easing the lives of everyone, including auditors and auditees, reinforcing its overall usefulness."
"Centralizing those processes has reduced errors and made audits faster while improving collaboration, as reviewers can log in at any point to see pending actions and who is responsible for them without the confusion of shared Excel sheets."
"In summary, compared to the other products that are available in India, technical support and scalability are good."
"The interface is simple to use."
 

Cons

"The support part is terrible, rating about one out of ten."
"MetricStream is a very costly application; we cannot save money."
"MetricStream at that point did not have a template, and I had to build the entire SOX 404 IT general controls testing framework myself."
"Currently, I believe MetricStream has sufficient functionality, but for the Indian banking sector, the UI and overall complexity could be improved, as many Indian banks require a simplified UI."
"I think we were a bit skeptical about pricing and setup costs, as it required a significant upfront investment, but it is ultimately worth it since we see positive results from the investment, despite having to extend our budget to accommodate it."
"MetricStream is stable, but it is not 100% stable. It is a good product, yet I experience more data losses and flow control issues as data volume increases."
"From my standpoint, MetricStream is a bit costly. We spend a significant amount of money for the product, and I cannot disclose specifics due to confidentiality."
"Since I have used MetricStream for the last three years, one of the top improvements that comes to my mind is enhanced user experience and UX/UI."
"There are not many partners for this product in India, which makes the OEM very difficult to reach."
"Compared to similar products by other vendors, this is an expensive one."
 

Pricing and Cost Advice

"They are flexible in terms of customers' needs."
"Compared to similar products by other vendors, this is an expensive one."
report
Use our free recommendation engine to learn which GRC solutions are best for your needs.
908,800 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Healthcare Company
9%
Real Estate/Law Firm
9%
Outsourcing Company
7%
Financial Services Firm
17%
Manufacturing Company
8%
Comms Service Provider
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise7
No data available
 

Questions from the Community

What needs improvement with MetricStream?
MetricStream at that point did not have a template, and I had to build the entire SOX 404 IT general controls testing framework myself. It depended on how knowledgeable the person using it was. If ...
What is your primary use case for MetricStream?
My main use case for MetricStream is the automation of the IT audit process, governance, risk, and compliance. I was working for a specific third-party client who was implementing MetricStream, and...
What advice do you have for others considering MetricStream?
Overall, the API integrations of MetricStream were very good, and I did not face any issues, so it was good. I did not face any major challenges when customizing MetricStream to fit my organization...
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

No data available
CyberGRX
 

Overview

 

Sample Customers

Federal Home Loan Bank of Chicago, ACCO Brands Corporation, AgFirst Farm Credit Bank, AIB International, Associated Banc-Corp, BAE Systems, Barclaycard, Dell Inc, DIRECTV, Energizer, Fresenius Kabi, Hasbro, Goodyear, HudsonCity Savings Bank, Infigen Energy, Kaydon, Leroy Merlin, Mountry Financial Corp., Nicholas Piramal, Pepco, Pfizer, Societe Generale, Whitney Bank
ICON, Abercrombie & Fitch, Live Nation, VyStar Credit Union, FHLBank Topeka
Find out what your peers are saying about RSA, MetricStream, Diligent and others in GRC. Updated: August 2026.
908,800 professionals have used our research since 2012.