OpenText SiteScope Reviews

Name: OpenText SiteScope
Brand: OpenText
Rating: 3.9 (26 reviews)

3.9 out of 5

26 reviews
92% willing to recommend

2,131 followers

What is OpenText SiteScope?

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

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OpenText SiteScope is the #34 ranked solution in APM tools. PeerSpot users give OpenText SiteScope an average rating of 7.8 out of 10. OpenText SiteScope is most commonly compared to Dynatrace: OpenText SiteScope vs Dynatrace. OpenText SiteScope is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 34% of all views.

Helped 851,823 peers since 2012

Featured OpenText SiteScope reviews

Christopher M Cook

Senior Service Analyst at Exelon

In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient. By using templates for systems or databases, I can monitor various needs easily, which saves time and increases productivity.

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John Boake

Senior monitoring engineer at Fiserv

We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location. We've had it for quite a while, and I've never done an upgrade on it, but from what I understand, the upgrades are not as straightforward as you would think. I know that we've run into some issues related to porting the database through different versions. So, it's a slow slog. The process has been longer than expected. I don't like its licensing because you have to license it by individual licenses.

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OpenText SiteScope mindshare

As of May 2025, the mindshare of OpenText SiteScope in the Application Performance Monitoring (APM) and Observability category stands at 0.5%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerResearch reports based on OpenText SiteScope reviews

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	May 20, 2025	Download
Product	Reviews, tips, and advice from real users	May 20, 2025	Download
Comparison	OpenText SiteScope vs Datadog	May 20, 2025	Download
Comparison	OpenText SiteScope vs Dynatrace	May 20, 2025	Download
Comparison	OpenText SiteScope vs Splunk AppDynamics	May 20, 2025	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	10.5%	95%	347 interviews Add to research
Datadog	4.3	8.7%	97%	187 interviews Add to research

Valuable Features

OpenText SiteScope offers valuable features like agentless monitoring, supporting numerous metrics without server-side installations. Its user-friendly interface provides diverse health checks, URl and Log monitoring, and integration with tools like OBM. Automation through templates saves time while enabling easy infrastructure monitoring across various technologies, such as AWS and VMware. It supports URL, database, and custom script monitoring. Integrated alerting and reporting systems enhance monitoring capabilities, making it efficient and flexible for widespread use.

"I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."
"The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence."
"Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient."

Room for Improvement

OpenText SiteScope's main areas for enhancement include simplifying licensing and setup, integrating better with cloud services, and improving dashboard functionalities. Users express a need for more efficient API functionality, better agentless monitoring, and enhanced scalability for large environments. Upgrading the interface and adding features like SMS alerts, transaction tracking, and expanded monitor templates could improve user satisfaction. Addressing integration with other tools and overcoming control limitations are also important factors for improvement.

"The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."

ROI

OpenText SiteScope significantly improved monitoring capabilities, leading to reduced downtime and better system performance. Its customizable dashboards and alerts provided quick insights into system health, facilitating timely interventions. Businesses experienced cost savings from decreased manual monitoring efforts and fewer system issues. Enhanced visibility and control over IT infrastructure translated to more efficient operations and greater return on investment. Increased uptime and performance reliability also contributed to positive financial outcomes for organizations.

Pricing

Enterprise buyers evaluating OpenText SiteScope often find pricing a challenge due to its complexity and perceived high cost. There are multiple licensing models, including point and endpoint options, impacting the total price significantly based on monitor requirements. Setup costs are minimal with existing hardware, but ongoing expenses include licensing and support. Despite being easy to set up, some users suggest its suitability might be limited without modern enhancements for cloud or container monitoring. Integration with other Micro Focus products may affect overall cost-effectiveness.

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support.With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

Popular Use Cases

OpenText SiteScope is used for infrastructure and application performance monitoring. It specializes in agentless monitoring of servers, databases, networks, and system resources, along with monitoring URL availability, certificate expiry, and database connectivity. It supports proactive service tracking and alerting, operating across multiple environments like Linux and Windows. Organizations employ it for synthetic monitoring, managing both virtual and physical servers, and to maintain service uptime with various templates catering to specific technology needs.

Service and Support

OpenText SiteScope customer service manages accounts well, ensuring effective initial responses. Technical support has mixed efficacy; some experiences describe it as adaptive and efficient, particularly at second or third-tier levels, while others highlight slow responses and a lack of expertise. Users appreciate well-organized documentation but note that support can be inconsistent, requiring escalation for complex issues. Overall ratings vary, with technical support seen as both reliable and frustrating, depending on the context.

Deployment

For many, OpenText SiteScope's initial setup is straightforward and quick, often completed within hours. While customizing and configuring monitors can present some challenges, these are not insurmountable. Some mention requiring administrative server access and facing complexities during upgrades. Despite these issues, it remains accessible, with high reliability. Most find it easy to teach others to create monitors and utilize automation, though integrating their own requirements can extend setup time.

Scalability

OpenText SiteScope is recognized for its scalability, accommodating growth within organizations. Users from companies in banking and telecom sectors report effective performance with significant monitoring capabilities. Although some suggest improvements for more compact scalability, current horizontal expansion is manageable. Feedback indicates minimal challenges when increasing capacity, with many users including support engineers and experts actively utilizing the service. Users appreciate the ability to manage tasks across servers and organize monitoring efforts effectively.

Stability

OpenText SiteScope is generally stable, with users noting minimal stability issues. Some have experienced compatibility problems with SSH and memory leaks in earlier versions, though automatic recycling mitigates these. Occasional false alerts and complex environments can affect performance. Many find it reliable, scoring high on stability. In some instances, integration problems occur, but OpenText SiteScope's stability remains commendable, often considered one of the most stable solutions in the Micro Focus portfolio.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText SiteScope Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

34%

Manufacturing Company

13%

Computer Software Company

11%

Government

Real Estate/Law Firm

Healthcare Company

Insurance Company

Comms Service Provider

Logistics Company

Media Company

University

Energy/Utilities Company

Recruiting/Hr Firm

Pharma/Biotech Company

Retailer

Educational Organization

Performing Arts

Outsourcing Company

Construction Company

Legal Firm

Transportation Company

Wholesaler/Distributor

Aerospace/Defense Firm

Compare OpenText SiteScope with alternative products

Learn more about OpenText SiteScope

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.

Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.
- Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.
- Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.

Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.

Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.

Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.

Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.

Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText SiteScope was previously known as Micro Focus SiteScope, HPE SiteScope, SiteScope.