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Microsoft Entra ID Logo

Microsoft Entra ID pros and cons

Vendor: Microsoft
4.3 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Microsoft Entra ID offers robust security features including multi-factor authentication, conditional access policies, and token-based security, which significantly enhance security posture and identity protection.
The integration capabilities of Microsoft Entra ID streamline operations, allowing businesses to manage user identities efficiently across various environments, supporting both on-premise and cloud-based setups.
Microsoft Entra ID provides centralized management and a single sign-on experience, improving user productivity and reducing the need to manage multiple credentials.
Microsoft Entra ID enables scalable identity management, adapting to organizational growth and managing identities seamlessly from on-premise Active Directory to cloud environments.
The stability and reliability of Microsoft Entra ID support higher productivity by maintaining consistent and secure user access to applications and resources.

CONS

Microsoft Entra ID's integration with non-Microsoft solutions is limited, affecting its ability to work across different software and device types.
The technical support for Microsoft Entra ID needs improvement; it is often described as slow and bureaucratic.
Microsoft Entra ID's pricing and licensing are complex and could be more transparent and cost-effective.
Visibility into Microsoft Entra ID's features and documentation could be improved for better understanding and ease of use.
Microsoft Entra ID's stability during outages and downtime has been a significant concern, impacting its reliability.
 

Microsoft Entra ID Pros review quotes

Stafin Jacob - PeerSpot reviewer
Microsoft 365 Security & Compliance Practice Lead at Invoke
Mar 24, 2026
My advice for another organization considering Microsoft Entra ID is simple: if you are utilizing Microsoft Office applications and the Microsoft 365 suite, using Microsoft Entra ID as your primary identity provider is a no-brainer.
JP
Senior Information Security Engineer at a financial services firm with 1,001-5,000 employees
Apr 29, 2025
Having worked as an IT consultant mainly with the Microsoft stack across various industries, I have experience with different identity management solutions. Microsoft Entra ID remains the best option.
Evan Clements - PeerSpot reviewer
Lead Systems Engineer at State of Texas
Dec 18, 2025
The features of Microsoft Entra ID that I appreciate the most include the incredible value we have found in the MFA piece along with Conditional Access.
Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
CB
Director IT Operations Security at a tech services company with 1,001-5,000 employees
Nov 19, 2025
Since implementing Microsoft Entra ID, it has definitely improved our security posture because we also use Microsoft Sentinel and Defender for Cloud within our whole Azure environment.
Mariano Bucco - PeerSpot reviewer
Senior Manager, Cyber Security at Tenaris
Mar 24, 2026
The implementation of Microsoft Entra ID has had a high impact and a good impact on our secure access to the apps or resources in our environment.
GF
Team Lead at a university with 1,001-5,000 employees
Nov 19, 2025
We used to deal with 150 tickets a month for password changes, and after the migration and integration with those identities, we went to zero.
Christopher Simm - PeerSpot reviewer
Chief Technology Officer at Bulletproof Solutions
Mar 24, 2026
The features of Microsoft Entra ID that I appreciate the most are the Conditional Access policies, because they provide granular aspects to enable features and offer flexibility across my user base, allowing me to provide the security features and protections needed for complex organizations.
reviewer2811390 - PeerSpot reviewer
Vice President, Identity & Access Management at a hospitality company with 10,001+ employees
Mar 24, 2026
The feature of Microsoft Entra ID that I appreciate the most is the level of integration that's available in the partner network.
JM
Entra Id M365 Identity & Authentication Engineer at a pharma/biotech company with 10,001+ employees
Nov 18, 2025
Microsoft Entra ID has provided my company with visibility into everything that is occurring regarding authentications for any application across all apps.
reviewer2777991 - PeerSpot reviewer
IT Program Manager - Cloud and Digital Transformation at a government with 10,001+ employees
Nov 24, 2025
The fact that we ended up expanding it to AWS as well for single sign-on was because it's this kind of industry standard that every single sign-on solution supports.
 

Microsoft Entra ID Cons review quotes

Stafin Jacob - PeerSpot reviewer
Microsoft 365 Security & Compliance Practice Lead at Invoke
Mar 24, 2026
We did experience downtime tied to Microsoft when there was an issue with Front Door. All external identity platform services were down for more than 8 hours, which was a critical incident from a couple of months back.
JP
Senior Information Security Engineer at a financial services firm with 1,001-5,000 employees
Apr 29, 2025
One area that can be improved is ensuring that detailed documentation is being produced in a timely fashion. There have been many instances where documentation either hasn't been updated to reflect recent changes or is either non-existent or not very accessible.
Evan Clements - PeerSpot reviewer
Lead Systems Engineer at State of Texas
Dec 18, 2025
Anytime that we have tried to allow Microsoft Entra ID to authenticate our users to come back on-premises, we have run into some issues, usually with latency or delay.
Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
CB
Director IT Operations Security at a tech services company with 1,001-5,000 employees
Nov 19, 2025
My experience with customer service and technical support has been adequate, but the biggest complaint is that you have to pay for support.
Mariano Bucco - PeerSpot reviewer
Senior Manager, Cyber Security at Tenaris
Mar 24, 2026
Regarding the stability and reliability of Microsoft Entra ID, we have some issues regarding a team. We have experienced downtime, crashes, or performance issues.
GF
Team Lead at a university with 1,001-5,000 employees
Nov 19, 2025
My experience with the pricing, setup costs, and licensing has been that it is pretty complex.
Christopher Simm - PeerSpot reviewer
Chief Technology Officer at Bulletproof Solutions
Mar 24, 2026
It is not perfect, but it can be improved based on how they create their procedures for their new trainees to provide customer support.
reviewer2811390 - PeerSpot reviewer
Vice President, Identity & Access Management at a hospitality company with 10,001+ employees
Mar 24, 2026
The primary thing I would prioritize if we could do this again is the ability to keep a SAM account name instead of having to use a UPN. This causes considerable challenges for us as a customer because we have to reissue identities to everybody.
JM
Entra Id M365 Identity & Authentication Engineer at a pharma/biotech company with 10,001+ employees
Nov 18, 2025
The issue with Microsoft Customer Service is that we have many experts in our IT department, including myself as an Entra expert, Exchange experts, and other specialists. When we contact Microsoft Support, it does not matter that we are experts; we must start at the very bottom.
reviewer2777991 - PeerSpot reviewer
IT Program Manager - Cloud and Digital Transformation at a government with 10,001+ employees
Nov 24, 2025
The areas where Microsoft Entra ID could improve include the fact that it is a de facto standard but not a real standard, leading to strong vendor lock-in, which sometimes makes us avoid Microsoft Entra ID for certain purposes.