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Solution Architect at Komatsu
Real User
Great single sign-on provision, easy to deploy globally, and issue-free
Pros and Cons
  • "The best feature is the single sign-on provision for the various type of users."
  • "Technical support could be better."

What is our primary use case?

The primary use case is for the authentication of the users. We actually onboarded around 3000 to 4000 users at our go live, which are various application users from across the US and the other regions.

What is most valuable?

The best feature is the single sign-on provision for the various type of users. That is our sole purpose for working on that and utilizing that service as creating a custom solution for a single sign-on would be difficult when we have around 50 applications within our company that has been used by users across the globe. That includes North America plus Europe, Russia, and the Middle East. It is very difficult and complicated to do things on our own. Instead of doing that, we just acquired the service from Microsoft for single sign-on, and for that purpose, we are using the Microsoft Azure Active Directory authentication.

What needs improvement?

From our utilization perspective, they are providing almost everything. That said, the customization, like the data sharing between the application, is something that needs to be improved from their side. For example, we are sharing certain types of data. We have a container application structure, so we have a single sign-on application where we are using the Active Directory authentication, and when the user clicks on that application, the information of that user is passed to the child application, and the child application does not authenticate the user again. That is a single sign-on concept, which is available across 50 applications within that container. We pass a lot of various types of data, therefore, there's a limited capability of doing that in Microsoft Azure as, on the Azure Active Directory, we may be able to create some additional attributes, however, there are certain limitations.

Technical support could be better.

I haven't explored all aspects of the solution just yet. There's still more to look at.

For how long have I used the solution?

We've been using the solution for as far as our last project, in which is currently being used. We have been using it for the last four years.

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What do I think about the stability of the solution?

This is a stable solution. Since our product went live in 2017, we never got an issue with respect to authentication.

What do I think about the scalability of the solution?

The product is scalable. It is not even region-specific. You can change the region. For example, if you want to target European users, you can simply purchase a plan for a European server or something like that. Currently, I know that our application is running in the United States region, and our targeted users are from the United States, so our application is working in the North American region, the east area.

How are customer service and support?

Technical support is a thing they need to improve a lot from their side.

The engineers from the Microsoft side are professional, however, the thing is they're working on the shifts. For example, if you encountered an issue which is affecting our production application, and we talk to a guy from Microsoft in Central Standard Time. While he will be available then if the issue is ongoing for more than eight hours, which exceeds their standard working hours, he will just put a hold on the call and will say that my next representative will get back to you on this issue, and when the next representative arrives you kind of need to start over.

How would you rate customer service and support?

Neutral

How was the initial setup?

The Active Directory just plays a role in authenticating the user, and it doesn't do anything else, just authentication. The services where the deployment is being done, that is a different thing. It is an application service in itself. We have an Azure Active Directory service. Besides that, we have application deployments or application services on Azure as well. That is a separate service, which is used for the deployment of the application, so when a user is accessing the application, he is redirected to the Microsoft Azure authentication application where the authentication is being performed. So far, the authentication has been performed, and that user is being redirected to our actual application, which has been deployed on the Azure service. Therefore, there isn't really a direct deployment per se for this product.

What's my experience with pricing, setup cost, and licensing?

I'm not familiar with the pricing aspect of the solution. The client deals with that end of things. My general understanding is that it is quite expensive.

What other advice do I have?

I'd rate the solution an eight out of ten. They do have an outstanding service compared to the competition. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Joao Carraca - PeerSpot reviewer
Responsible Systems at Fnac
Real User
Easy to install, quick to deploy, and secure
Pros and Cons
  • "It offers good Microsoft integration capabilities."
  • "The pricing is okay, however, it could always be better in the future."

What is our primary use case?

Microsoft Authenticator is the tool provided to assure that we are using the Microsoft product in the correct way, from the Microsoft point of view.

What is most valuable?

It's two-factor authentication. I personally use several of them, from Google to Microsoft Authenticator to others. It's a solution that works.

The solution is stable. 

The product is easy to install and quick to deploy.

The solution is secure.

It offers good Microsoft integration capabilities. 

What needs improvement?

For the moment, I don't have any complaints. 

The pricing is okay, however, it could always be better in the future.

What do I think about the stability of the solution?

It is a stable, reliable product. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

In terms of scalability, we don't have complaints about this from the users of this kind of solution.

Several people in our company use the product. I am unsure of the exact number. 

How are customer service and support?

When we have problems, we don't go to Microsoft; we complain internally to a group that is responsible for keeping this working. I can't speak to how Microsoft's support is. I've never directly interacted with them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I also use Google Authenticator.

I need to use different services to log on. Microsoft promotes its own solutions. For my bank, for instance, I have a solution imposed by my bank. For Google, I have Google Authenticator. For Microsoft Plus. I have Microsoft Authenticator. For our VPN, we use FortiGate, the authenticator.

How was the initial setup?

The installation is easy. You can do the installation on mobile phones and it can be installed on the web. It's not a problem.

The deployment is fast and only takes about two minutes. It's supposed to be done by the end-user.

What about the implementation team?

I have done the implementation myself. I did not need the assistance of any integrators or consultants.

What's my experience with pricing, setup cost, and licensing?

I don't pay a separate licensing fee. It's already included in the service we buy from Microsoft.

I'd rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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VamsiMohan - PeerSpot reviewer
CTO at Huber
Real User
Top 5Leaderboard
Excellent technical support, easy to use, and has a wide range of features
Pros and Cons
  • "The most valuable features of this solution are definitely the authorization and authentication, and the rule-based user validation."
  • "Definitely, the price could be lower. When we moved from AWS to Azure, we started paying more."

What is our primary use case?

We use Azure Active Directory for the user rules, identity management, user rule validation, authorization, and authentication.

What is most valuable?

The most valuable features of this solution are definitely the authorization and authentication, and the rule-based user validation.

Azure Active Directory is quite easy to use.

We are quite happy with the Azure Active Directory services we are utilizing.

What needs improvement?

Definitely, the price could be lower. When we moved from AWS to Azure, we started paying more. The licensing fees were more expensive.

For how long have I used the solution?

I have been using Azure Active Directory for the last 10 to 15 years.

What do I think about the stability of the solution?

Azure Active Directory is quite stable.

What do I think about the scalability of the solution?

Azure Active Directory is a scalable solution.

We have approximately 100 users in our company.

We have plans to increase our usage.

How are customer service and support?

Technical support is quite good, they are awesome.

Which solution did I use previously and why did I switch?

Previously, we were using an open-source solution, but we are happy with the Azure Active Directory solution.

How was the initial setup?

We received the migrations as a direct value add because we are a part of Microsoft MSP.

The Azure Active Directory migration took ten days to complete.

This solution is maintained by a team of three to four people.

What about the implementation team?

We had assistance from a consultant.

What's my experience with pricing, setup cost, and licensing?

We pay an annual subscription fee.

What other advice do I have?

I would recommend this solution to others who are considering using it.

I would rate Azure Active Directory a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Anders Johansson - PeerSpot reviewer
Senior Specialist at Tieto Estonia
Real User
User-friendly, easy to understand, and offers good documentation
Pros and Cons
  • "The solution scales well."
  • "Something that can be improved is their user interface"

What is our primary use case?

We primarily use the solution with our customers that use it.

We're using the solution for a lot of all different things. We have used it to support. We have something called BankID here in Sweden, where you identify yourself to your internet bank and lots of other areas and we have based our connection to BankID using Active Directory. 

What is most valuable?

It's user-friendly and easy to understand. It's doing work great so far.

We're mainly using templates and using the APIs rather than using the GUI. That's the easiest way to do things.

The initial setup is pretty easy.

The solution scales well.

It's a stable product for the most part.

What needs improvement?

Something that can be improved is their user interface. It needs to be better.

It's always a good idea to have some kind of expert GUI that you can turn on/off. There are a lot of settings to work through. If you are not that experienced, then maybe you might not want to use them. 

There should be an easier way to set up the regular things and then switch to a more expert kind of wizard to set things up.

For how long have I used the solution?

We've used the product for many, many years at this point. 

What do I think about the stability of the solution?

The solution is stable. There aren't issues with bugs or glitches. it doesn't crash or freeze. Its performance is good.

What do I think about the scalability of the solution?

We can scale the solution if we need to.

How are customer service and support?

It is my understanding that support is not as good as Cloudflare, however, I haven't been using the support that much for Azure. There is lots of information out there on the internet. If you search, you don't need to contact support often.

How was the initial setup?

The solution has been straightforward to set up. It's simple. It's not overly complex. 

We have a handful of people involved in the initial setup. You don't need very many. They are mostly specialists and technicians. 

What was our ROI?

While I don't directly deal with tracking ROI, our customers are satisfied with the way we are billing them when we're setting things up. 

What's my experience with pricing, setup cost, and licensing?

The pricing seems to be fine for our clients.

What other advice do I have?

We are an integrator. We are using the latest versions of the product.

New users should know that it's quite easy to set up a sandbox environment and a free account in order to play with it. It's fairly easy to kind of set up the proof of concept.

I would rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Manager, Technology Delivery at a educational organization with 11-50 employees
Real User
Useful cloud services, helpful support, and reliable
Pros and Cons
  • "Having access to Azure Active Directory on the cloud gives us speed and use of the latest technology. The application services are very good, such as GitHub."
  • "Azure Active Directory could be made easier to use. We have large amounts of data and storage. We are looking for video files and media content for applications, we will think about options, such as cloud storage or a CDN."

What is our primary use case?

I have been working with a medication company and we are building an LMS system. We have an older version and we've decided to develop a new version of it. We are building the entire system on the cloud and using new technology.  We started the process on Azure cloud, but we have later plans to try AWS, but for now, we are using Azure Active Directory.

What is most valuable?

Having access to Azure Active Directory on the cloud gives us speed and use of the latest technology. The application services are very good, such as GitHub.

What needs improvement?

Azure Active Directory could be made easier to use. We have large amounts of data and storage. We are looking for video files and media content for applications, we will think about options, such as cloud storage or a CDN.

For how long have I used the solution?

I have been using Azure Active Directory for approximately three years.

What do I think about the stability of the solution?

I have not found any problems with the stability of Azure Active Directory.

How are customer service and support?

The support for Microsoft is good. We do have a developer support package with them. We create a ticket, they respond back, then there is some back and forth communication. They will have a call with you you and ask for a screenshot of the issue. If you have any issues, they help you. They will follow up with you, the service is not bad. There are times you have to keep following up with them but we were satisfied.

How was the initial setup?

The process of implementing Azure Active Directory is not straightforward. We are currently still setting it up because we are adding more services, setting up the pipelines, and many other things behind the scenes. It's not as simple, it is tough to implement.

What's my experience with pricing, setup cost, and licensing?

The price of Azure Active Directory and Amazon AWS, are almost the same, but most people prefer Amazon AWS because they find it's a little cheaper to some extent and an easier platform to use. 

The prices we pay for the solution can vary because we are adding more services a lot of the time, the price keeps going up and down. The price has been one thousand before but we are still adding more services. The price depends on what services you are using.

We are paying for support to use this solution which is an additional cost.

What other advice do I have?

People have personal preferences in respect to choosing a cloud provider because there are many out there. In terms of support, you have to know exactly what you're looking for and get the pricing figured out. It is important to come up with a proper plan for the implementation.

I rate Azure Active Directory an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Mangesh Masaye - PeerSpot reviewer
Manager at UPL
Real User
Top 10
IAM service with seamless installation; has good authentication and single sign-on features
Pros and Cons
  • "Very stable and scalable IAM service with good SSO and authentication features."
  • "Though the installation was seamless, it took longer than expected to be completed."

What is our primary use case?

We use Azure Active Directory to add authentication for users when they sign into the applications. We also use it to provide single sign-on (SSO) to applications.

What is most valuable?

What I like most about Azure Active Directory is its SSO (single sign-on) feature, as we have a community of users with different IDs and passwords, and this feature helps integrate all these. 

For how long have I used the solution?

I've been using Azure Active Directory since 2016.

What do I think about the stability of the solution?

Azure Active Directory is a very stable solution.

What do I think about the scalability of the solution?

Azure Active Directory is scalable.

How are customer service and support?

The technical support for this solution is fine.

How was the initial setup?

Installing this solution was seamless, but it took time for it to complete. It took one month.

What about the implementation team?

We used an integrator to deploy Azure Active Directory.

What's my experience with pricing, setup cost, and licensing?

Azure Active Directory has different licensing plans. We're on a yearly subscription. It is expensive, but if you look at the technical benefits it provides, the price for it is decent. If the cost of the license could be lowered, then it would be better.

What other advice do I have?

Azure Active Directory is a cloud-based solution in which we have done our integration with our applications.

We currently have five or six different teams using this solution. We have three people with admin rights, 3 technicians, and a technical team. Some users have admin rights, e.g. general admin rights, while some have basic rights.

Our plan to increase the usage of Azure Active Directory depends on how many new employees will join the company. It could happen.

I'm recommending Azure Active Directory to other people who want to start using it because it meets requirements.

I'm giving Azure Active Directory a score of 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1373838 - PeerSpot reviewer
Sr.Piping Engineer Construction at a energy/utilities company with 10,001+ employees
Real User
On-premise version comes with group policies and features like password writeback and MDM technology
Pros and Cons
  • "The most valuable features in Active Directory are the password writeback product and the MDM technology."
  • "In terms of connecting the web application, there is technology for single sign-on. When we use it, the solution opens very slowly. It might be a bandwidth issue, and some content will not work on that portal."

What is our primary use case?

The solution is deployed on a public cloud. We are using Microsoft Azure.

How has it helped my organization?

There is on-premises AD and cloud AD. We are able to sync the solution and use the load technology and password management features.

What is most valuable?

The most valuable features in Active Directory are the password writeback product and the MDM technology.

What needs improvement?

The on-premises AD comes with a lot of options and group policies. With the group policies, we are using screen saver a lot, and it is messing up Azure AD and isn't working effectively. We are also using MDM technology through Azure. For Android the MDM technology is okay, but it doesn't work properly on iPhones.

When we do a screen share and screenshots, it doesn't work on the iPhone. For Android, it will only work for Outlook, which is provided in the company portal.

I would like to see the group policies on the same platform on cloud.

For how long have I used the solution?

We have been using this solution for almost two years.

What do I think about the stability of the solution?

The solution is stable and everything is working. In terms of connecting the web application, there is technology for single sign-on. When we use it, the solution opens very slowly. It might be a bandwidth issue, and some content will not work on that portal.

What do I think about the scalability of the solution?

The solution is scalable. We haven't had any issues.

We have 500 people using this solution in our company. We have increased usage, and we have plans to increase more. 

How are customer service and support?

Technical support is very good. They work quickly to resolve any issues.

Which solution did I use previously and why did I switch?

We are using an earlier non-premises AD, but we want to move to the cloud setup, which is easier for end users and everyone else due to the pandemic situation.

How was the initial setup?

Setup was straightforward. Implementation took three months.

For the deployment process, we had a technical team of two people who did everything. They are engineers.

What about the implementation team?

We used a consultant for deployment. I think we used a Microsoft partner.

It was a good experience and not very complicated. I think I realized that they are not seeing many implementations. There's a tool in Microsoft Azure called an endpoint security tool, and they don't know how to implement it.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license.

What other advice do I have?

I would rate this solution 9 out of 10.

This product is very nice. It's a legacy application, so the people using it are very familiar with it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1225143 - PeerSpot reviewer
Integration Manager at a healthcare company with 10,001+ employees
Real User
Affordable, easy to set up, and offers very good technical support
Pros and Cons
  • "Technical support has been great."
  • "The synchronization between my AD and Azure AD needs improvement."

What is our primary use case?

We primarily use the product for the authentication for all of Office 365. It is also my single sign-on solution.

What is most valuable?

The solution is stable.

It's a very easy product to set up.

The product can scale well.

Technical support has been great.

It's an affordable solution.

What needs improvement?

The synchronization with my AD is not the best. The synchronization between my AD and Azure AD needs improvement. For example, for reports, et cetera, due to the fact that now I have two different ADs - one for local AD and another for Azure AD, the types of fields in the local AD do not sync with Azure AD. It's completely different.

For how long have I used the solution?

I've been using the solution for four or five years at this point. 

What do I think about the stability of the solution?

The product is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is good. 

What do I think about the scalability of the solution?

The scalability is great. You can expand it as needed. We have about 2,000 users on the product right now. 

How are customer service and support?

We've used technical support in the past. They have always been excellent. We're quite happy with its capabilities. 

Which solution did I use previously and why did I switch?

Previously, I used Okta. I switched to Azure AD due to the fact that it's part of Office 365. It does not have a cost. It's not exactly free; it's part of the Microsoft bundle.

How was the initial setup?

We found the implementation process to be quite straightforward and simple. It's not overly complex or difficult. 

What's my experience with pricing, setup cost, and licensing?

It's pretty inexpensive to use the product, as it comes with the general Mircosoft bundle. Its costs are baked into using Microsoft in general. It makes it pretty affordable. 

What other advice do I have?

I'm an end-user of the product.

We're always on the latest version of the product. Being on the cloud ensures we are always up-to-date on versions. 

I'd rate the product at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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