The primary use case of the solution is for application security and user access management.
Associate Technical Lead at SoftwareONE
Useful user account replication, many available features, and great support
Pros and Cons
- "The solution has a variety of tools. Two of the most valuable features are the ability to create users and to replicate the user account from on-premise to the cloud."
- "Azure Active Directory has improved our organization because it is one of the key components and is being used by almost most companies for identifying and access management on the cloud or on-premise infrastructure."
- "The solution could be improved when it comes to monitoring and logging as these are the most critical areas in case something was to go wrong."
What is our primary use case?
How has it helped my organization?
Azure Active Directory has improved our organization because it is one of the key components and is being used by almost most companies for identifying and access management on the cloud or on-premise infrastructure.
What is most valuable?
The solution has a variety of tools. Two of the most valuable features are the ability to create users and to replicate the user account from on-premise to the cloud.
What needs improvement?
The solution could be improved when it comes to monitoring and logging as these are the most critical areas in case something was to go wrong.
Additionally, the available zones should be in all regions, such as in AWS, they have higher availability in all regions.
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For how long have I used the solution?
I have been using Azure Active Directory for approximately ten years.
What do I think about the stability of the solution?
I find the stability of the solution to be very good. The solution has improved a lot in this area.
What do I think about the scalability of the solution?
The solution is very scalable and is easy to scale.
How are customer service and support?
The technical support is great.
Which solution did I use previously and why did I switch?
I have previously used Amazon Load Balancer and AWS.
How was the initial setup?
The initial setup of the solution is very easy.
What other advice do I have?
I rate Azure Active Directory a ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
IT Manager at EPC Power Corp.
Scalable and accessible cloud-based solution.
Pros and Cons
- "It is cloud based so it is always updated,"
- "For us, it met all our requirements; it was very scalable, which is huge, and just always available."
- "Some systems do not integrate very well with Azure AD. We thought of going for Okta, but later on we were able to achieve it, but not the way we wanted. It was not as easy as we thought it would be. The integration was not very seamless."
- "Some systems do not integrate very well with Azure AD."
What is our primary use case?
What is most valuable?
In terms of the features that I have found most valuable, it is cloud based so it is always updated, that part you don't have to take care of. It is public cloud. It is actually AD as a service, so it's a kind of an infrastructure. It is more infrastructure as a service.
What needs improvement?
We had some issues with the migration of users from the local user accounts to Azure AD. It was more like a local issue and had nothing to do with the Azure AD itself. It works fine for SSO, the Single Sign On. We were not able to do the integration very easily with ADP, so that was a challenge, but later on it was resolved. We had to do a lot of things to have that on the configuration. Some systems do not integrate very well with Azure AD. We thought of going for Okta, but later on we were able to achieve it, but not the way we wanted. It was not as easy as we thought it would be, the integration was not very seamless.
Additionally, it would be great if they added support for more applications in terms of integration for SSO. That's the only thing that I find missing for Azure AD.
For how long have I used the solution?
We have been using Azure Active Directory for the last six months. We didn't do any migration from on-premise Active Directory to Azure AD on the cloud. What we did when we were setting up the computers was to join users to Azure AD and apply some conditional policies and everything works fine. We don't have any issues. The only thing we face are some problems with some computers because they were using it locally and we had a lot of data. So when we did the migration to Azure AD, we also had to move all the user settings data, the complete user profile, to the Azure AD account, as well. That was a challenge, but I was able to use ProfWiz to move data between user profile.
What do I think about the stability of the solution?
There are not any bugs or glitches that I can recall. So far everything is working well.
What do I think about the scalability of the solution?
Scalability is one of the reasons we selected Azure Active Directory. It scales very well.
For now there are almost a hundred users using it, but we are adding more.
How are customer service and technical support?
We contacted support only one time and it was not related to SSO. We had some questions about their subscription and it was good.
Which solution did I use previously and why did I switch?
When I was working with another company, we were using on-premise Azure Active Directory. We didn't want to invest in the infrastructure to maintain it, to get the license, so it was not very cost effective for us. We had a meeting with the management and saw that Azure AD would be very cost effective, scalable, and more secure, especially in terms of SSO and MFA, which were some of our requirements. We didn't want Active Directory on premise. It was not easy to do the migration.
How was the initial setup?
The initial setup is not very difficult, especially if you start using it straight away. But if you do the migration, I think that might be a challenge. Fortunately, we started directly from Azure AD, we didn't have to do any migration from Azure AD On-premise to the cloud. It was pretty straightforward and easy. We didn't face any difficulties.
What other advice do I have?
It depends on their requirements and what they are trying to achieve. One shoe does not fit all feet, so that's why it might be different from company to company. For us, it met all our requirements. It was very scalable, which is huge, and just always available. You don't have to be very worried about maintaining your own hardware, your own infrastructure, updating the servers from time to time or caring about securing your on-premise infrastructure. Azure AD is a good solution. I am satisfied with it so far and everything works great.
On a scale of one to ten, I would give Azure Active Directory a nine.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Senior DevOps engineer at a tech vendor with 51-200 employees
Provides secure access to resources and a comprehensive audit trace of logins
Pros and Cons
- "Azure Active Directory provides access to resources in a very secure manner. We can detect which user is logging in to access resources on the cloud. It gives us a comprehensive audit trace in terms of from where a user signed in and whether a sign-in is a risky sign-in or a normal sign-in. So, there is a lot of security around the access to resources, which helps us in realizing that a particular sign-in is not a normal sign-in. If a sign-in is not normal, Azure Active Directory automatically blocks it for us and sends us an email, and unless we allow that user, he or she won't be able to log in. So, the User Identity Protection feature is the most liked feature for me in Azure Active Directory."
- "I would definitely recommend this solution; I have been using it extensively, and it works really well."
- "Generally, everything works pretty well, but sometimes, Azure Active Directory has outages on the Microsoft side of things. These outages really have a very big impact on the users, applications, and everything else because they are closely tied to the Azure AD ecosystem. So, whenever there is an outage, it is really difficult because all things start failing. This happens very rarely, but when it happens, there is a big impact."
What is our primary use case?
Our use case for Azure AD is principally to do the role-based access management for our resources. So, we essentially use it for authentication operations for our primary groups and users to secure access to resources.
How has it helped my organization?
It has helped in improving our security posture. It is modeled around that. It is an AD, which means it is a directory of users, objects, and resources, and there is a lot of security in terms of the access model and in terms of who is accessing those resources.
In terms of user experience, it is pretty seamless for any user to use Azure Active Directory. The way its security model works is that once you sign in to Azure Active Directory, you get access to a lot of applications and systems that have Single Sign-on enabled. So, Azure Active Directory works seamlessly as an identity provider for many applications such as Slack, GitHub, etc. That's one of the best parts of it. If it is used properly, only by using the Azure Active Directory sign-in, a person can access different resources, which really improves the user experience.
What is most valuable?
We've benefited from all the security or AD features of this solution. Azure Active Directory is the only directory we've been using, and we make use of pretty much all the features, including the user identity protection features such as MFA. The way it allows us to audit who is logging in and do our work in a secure manner is one of the best features of it.
Azure Active Directory provides access to resources in a very secure manner. We can detect which user is logging in to access resources on the cloud. It gives us a comprehensive audit trace in terms of from where a user signed in and whether a sign-in is a risky sign-in or a normal sign-in. So, there is a lot of security around the access to resources, which helps us in realizing that a particular sign-in is not a normal sign-in. If a sign-in is not normal, Azure Active Directory automatically blocks it for us and sends us an email, and unless we allow that user, he or she won't be able to log in. So, the User Identity Protection feature is the most liked feature for me in Azure Active Directory.
What needs improvement?
Generally, everything works pretty well, but sometimes, Azure Active Directory has outages on the Microsoft side of things. These outages really have a very big impact on the users, applications, and everything else because they are closely tied to the Azure AD ecosystem. So, whenever there is an outage, it is really difficult because all things start failing. This happens very rarely, but when it happens, there is a big impact.
For how long have I used the solution?
I've been working as a DevOps engineer for the last four years, and I have been using Azure Active Directory during this time. I got to know it really well over the last two years in my current job and as a part of my Azure Security certification, where I get to know how to secure everything in the cloud by using Azure Active Directory.
What do I think about the stability of the solution?
It is available most of the time. Only once in the last six months, we faced an issue. So, it is very reliable.
What do I think about the scalability of the solution?
It is managed by Microsoft, so it is not something that is in our hands. We don't manage the infrastructure side and the scalability side.
My present organization is a startup with around a hundred people. There are 5 to 10 people who primarily work in the CloudOps and DevOps space, and we work with Azure Active Directory at some point in time. All people who have resources in Azure, such as the cloud administrators and people from the CloudOps team and the DevOps team, work with Azure AD.
In terms of resources, there are around 100 to 150 resources that we manage within it.
How are customer service and technical support?
Microsoft has extensive documentation on its website about how to set up things in Azure AD. There are also video tutorials. So, typically, we don't need to engage technical support to do anything.
Only when there is an outage or something like that, we had to engage someone from Microsoft. For example, when there was an outage, we didn't know what was happening. There were some strange behaviors in certain applications, and that's when we involved Microsoft's technical support.
They are very reliable, and they are very fast to respond. The response time also depends on the support plan that an organization has with Microsoft.
Which solution did I use previously and why did I switch?
I haven't used any other Identity Provider solution.
What was our ROI?
Our organization has definitely seen a return on its investment from using Azure Active Directory. It ties really well with the Azure ecosystem, which is why it makes sense to use Azure Active Directory to access resources.
What's my experience with pricing, setup cost, and licensing?
Azure Active Directory has a very extensive licensing model. Most of the features are available in the free and basic version, and then there are premium P1 and P2 editions. The licensing model is based on how many users you have per month. In Australia, for a P1 license, the cost is 8 dollars.
With P1 and P2 licenses, you get a lot of goodies around the security side of things. For example, User Identity Protection is available only in P2. These are extra features that allow you to have a pretty good security posture, but most of the required things are available in the free and basic version.
What other advice do I have?
I would definitely recommend this solution. I have been using it extensively, and it works really well. It is one of the best Identity Provider solutions out there. You have all the guidance from Microsoft to set things up, and if there is an issue, their technical support is highly available.
It has been around for a while now, and most organizations leverage Active Directory as their on-premises identity provider. This is just Azure managing your Active Directory for you. It is pretty popular and rock-solid.
I haven't used any other Identity Provider solution, which makes it hard for me to compare it with others. Based on my experience and the things that I have done and learned over time, I would rate Azure Active Directory a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Computer engineering student at a educational organization with 501-1,000 employees
Good functionality for role and access definition, with helpful support material available online
Pros and Cons
- "As an end-user, the access to shared resources that I get from using this product is very helpful."
- "Azure Active Directory works well to access the resources that the school has set up for the students."
- "The most challenging aspect I found was the creation of organizational units and specific domains. They have a tool called Bastion, which is expensive and a little bit confusing."
What is our primary use case?
I'm a computer engineering student in Portugal, and we used it during one of our classes for practically the whole semester. We used both the on-premise solution and the Azure, online one.
While we were learning, we used it primarily for user access management and also to define rules for the organization. For example, we created organizational units and defined domains for enterprise-level organizations. I was able to specify access to, for example, certain folders, including shared folders and shared resources.
We were using it in conjunction with SQL Server 2019.
How has it helped my organization?
Azure Active Directory works well to access the resources that the school has set up for the students. We can share between our groups, and we can set up shared assignments or shared project folders very quickly and easily.
We have access to shared storage space, which is great. It is managed through Azure Active Directory and appears to me as a Microsoft OneDrive account.
As an end-user, the access to shared resources that I get from using this product is very helpful. I also use it for my email, which is a domain that is part of the organization.
What is most valuable?
The most valuable feature is the ability to define certain roles for the users and to give access to shared resources.
The options for user access management on the cloud are similar to those with the on-premises deployment. You can work directly on the cloud but control it from your on-premises server if you want, or you can make all of the changes directly on Azure.
One of the security features that Azure Active Directory provides is that it warns users about the usage of weak passwords. When we created user accounts and their passwords, it warned us about weak passwords and gave us the option to define password creation rules. We tested the feature and tried using invalid passwords, and it blocked access to the organizational units accordingly. We did not work with the more advanced security features within the scope of the course.
It has some good monitoring options that you can use to see how well it is working. In my class, we were able to see which users were accessing the solution, and what went wrong with the tests that we were doing.
What needs improvement?
The most challenging aspect I found was the creation of organizational units and specific domains. They have a tool called Bastion, which is expensive and a little bit confusing. I had to cancel the subscription because it was using my credits too quickly. For the students, it was not a very cheap way to learn it.
It would be helpful if they provided more credits for students who are performing test cases because we had to be really careful when we were using it. Making it cheaper for students would be great.
For how long have I used the solution?
I have been using Azure Active Directory for one school semester.
What do I think about the stability of the solution?
Because we weren't using it on a large scale, it is difficult to estimate how good the stability is. That said, it worked fine for the small number of users that we had. Although it was not a good test, I think that it worked fine. It does have some good monitoring options, so we could watch the performance.
What do I think about the scalability of the solution?
I do not have large-scale experience with this product, as I was using it for practice during my degree program. I don't know at this point whether I will be using it in the future.
In my class, there were half a dozen or fewer users.
In order for the solution to be scalable, it requires some upfront work. You have to well define the users, profiles, and roles that you want to have at your organization. We were already given some advice on that from our teachers, including which roles we should create and so forth. Once you have that done, I think it's pretty straightforward. You just have to add them through the interface that the solution has, and it's not very difficult to do.
How are customer service and technical support?
I did not have to contact Microsoft technical support.
Our teachers explained what it was that they wanted us to implement and we were left to figure out how to accomplish the tasks on our own. When problems arose, I used Google to search for answers online. I also watched YouTube videos that included explanations and step-by-step tutorials.
Which solution did I use previously and why did I switch?
Another solution that we learned about was the Apache Web Server. You can do the same things that you do with Azure, but it's more complex. You have to know a little bit more about Linux and you have to do it more manually.
In Azure Active Directory, there are already some default options available. That worked for us. It's easier for someone who doesn't want to have the headaches of understanding some of the more minor details.
How was the initial setup?
For the initial setup, we mainly followed the tutorials that Microsoft has online. Initially, it was a little bit confusing because we discovered that there are many different versions of this same software. There are distinctions between an on-premise way of doing things versus a hybrid approach versus something that is on the cloud exclusively. There are limitations that each one of them has, as well as other differences that include mobile versus desktop solutions.
For a newbie like me, it was a little bit challenging to understand what the best approach would be. In this case, we were oriented by the teachers to implement the hybrid approach. When we were configuring Azure Active Directory for this, and also for the organizational units, we used the Bastion service. It is the one that creates the domains.
The deployment took perhaps half a day to complete the configuration, step by step. We had to make corrections between configurations, where we had made errors, which was part of the learning process. Overall, when you really know what it is that you have to do, it's pretty straightforward and quick to complete. Otherwise, it will take you a little bit longer.
From the documents that Microsoft has available, we understood that there are several ways to deploy this solution. There is an on-premises version, a cloud-based SaaS, and a hybrid option.
We were using virtual machines with a license that was connected to our educational package. We have a product key, install it locally on the virtual machine, and that's how we worked with it. At that point, it was connected to the cloud.
Our Azure accounts are related to our college email address, and they are also administered by Active Directory.
What about the implementation team?
We deployed it ourselves. With our small group and for the length of time that we used it, we did not perform any maintenance and I don't know how it is normally done on a day-to-day basis. Based on what I have learned, I think that one or two people are sufficient for maintenance if they know the product from head to toe.
What was our ROI?
Based on my experience, it would be difficult to estimate how long it would take to earn your investment back.
What's my experience with pricing, setup cost, and licensing?
As this was being used in an academic setting, we were using the educational package. Azure has an educational package available for students with a variety of licenses and different software available. One of the applications included with this is the Azure SQL Server.
Each of the student accounts had an opening balance of $100 USD in credits. We used that to implement the solution and the code doesn't change if you are a student or a normal organization. Some of the things that we wanted to do were blocked by the organization, so we had to use our personal accounts. When we used our credits in this way, it was not specifically for students but for anybody who uses the service.
These credits are used on a pay-per-use basis and the price depends on the features that you use. The most expensive one that was relevant to our use case was Bastion, which allowed us to create and configure virtual subnets. Our use case required us to use it to connect our on-premises Windows Server with the cloud AD.
What other advice do I have?
My advice for anybody who is implementing Azure AD is to study the basics. Get to learn how this access management solution works. We used Microsoft Learn and YouTube videos to assist us with doing so.
In summary, this is a complete solution for any company, but it requires some time and practice.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director of Cybersecurity Solutions at a computer software company with 501-1,000 employees
Centralizes usernames and credentials, perfectly stable, and good support
Pros and Cons
- "It certainly centralizes usernames, and it certainly centralizes credentials. Companies have different tolerances for synchronizing those credentials versus redirecting to on-prem. The use case of maturing into the cloud helps from a SaaS adoption standpoint, and it also tends to be the jumping-off point for larger organizations to start doing PaaS and infrastructure as a service. So, platform as a service and infrastructure as a service kind of dovetail off the Active Directory synchronization piece and the email and SharePoint. It becomes a natural step for people, who wouldn't normally do infrastructure as a service, because they're already exposed to this, and they have already set up their email and SharePoint there. All of the components are there."
- "It is perfectly stable."
- "Its area of improvement is more about the synchronization of accounts and the intervals for that. Sometimes, there're customers with other network challenges, and it takes a while for synchronization to happen to the cloud. There is some component of their on-prem that is delaying things getting to the cloud. The turnaround time for these requests is very time-sensitive. I don't mean this as derogatory for this service, but in my experience, that happens a lot."
What is our primary use case?
Usually, it is replicating an on-prem Active Directory environment into Azure. It is usually tied with generic email access and SharePoint Online access and building out provisioning for that. There typically is some sort of synchronization tool that is sometimes used in addition to or as a substitute for the typical Microsoft suite. So, it just depends upon the customers and how they're getting that information up there.
In terms of version, it tends to be a mixed bag. It just depends on the client environment and factors such as the maturity and the rigors of change management. Sometimes, it just lags, and we've dealt with those types of situations, but more often than not, it is more of a greener field Azure environment and tends to be the latest and greatest.
What is most valuable?
It certainly centralizes usernames, and it certainly centralizes credentials. Companies have different tolerances for synchronizing those credentials versus redirecting to on-prem. The use case of maturing into the cloud helps from a SaaS adoption standpoint, and it also tends to be the jumping-off point for larger organizations to start doing PaaS and infrastructure as a service. So, platform as a service and infrastructure as a service kind of dovetail off the Active Directory synchronization piece and the email and SharePoint. It becomes a natural step for people, who wouldn't normally do infrastructure as a service, because they're already exposed to this, and they have already set up their email and SharePoint there. All of the components are there.
What needs improvement?
Its area of improvement is more about the synchronization of accounts and the intervals for that. Sometimes, there're customers with other network challenges, and it takes a while for synchronization to happen to the cloud. There is some component of their on-prem that is delaying things getting to the cloud. The turnaround time for these requests is very time-sensitive. I don't mean this as derogatory for this service, but in my experience, that happens a lot.
For the Active Directory component, there are some value differences and things like that as compared to on-prem. I have run into problems a few times when there is a custom schema involved with their on-prem installation. You can use it, but that custom schema or functionality is going to have to go somewhere else or rerouted back to on-prem.
For how long have I used the solution?
I have been using this solution for probably two and a half years.
What do I think about the stability of the solution?
It is perfectly stable. I haven't had any concerns or any problems with that.
How are customer service and technical support?
I have dealt with them. Overall, tech support is great if you have something that was working but it's broken and needs to get fixed. It is a different bucket if you have more of an implementation question like, "Hey, can we do this?", or "How to approach that?" Sometimes, it can be challenging to get the right people on that call to support those conversations.
How was the initial setup?
Its initial setup really depends on the customer. I have one customer right now with a super simple environment. They're just replicating it up. It's all Microsoft stack top to bottom with no real surprises or anything else. They're happy as pie with that.
I have larger customers who tend to want some sort of management layer on top of it for Active Directory management purposes. This tends to go into the cloud, which introduces its own little challenges. In a more sophisticated enterprise, I start running into custom schema or workflow dependencies that just don't translate well from on-prem to cloud, but it is rare. It usually ends up being a third-party solution that we route them to with that. So, it's not huge. The challenge is more in identifying that. Typically, as much as we try, we rarely get it identified early enough to change our statement of work or our implementation, so it becomes a bad surprise.
What's my experience with pricing, setup cost, and licensing?
Its price is per user. It is also based on the type of user that you're synchronizing up there.
What other advice do I have?
I would advise spending more time on planning and aligning your business processes with Active Directory and Azure in terms of custom schema and separating third-party accounts, external accounts, or customer's accounts from employee accounts. I've run into issues when people take an existing on-prem solution that has third-party entities or maybe external customers and start synchronizing it up. It is not a slam against the service, but that's where I start recommending people to do different instances of Azure Tenants to break that up a little bit and provide that separation. All of these are planning functions. Using this service can be deceptively easy, but you should spend more time on planning. Around 80% of it is planning, and the rest of it is the implementation.
I would rate Azure Active Directory an eight out of 10. It is super solid. I wouldn't say it's the best. I would love to have everything that you could do on-prem. I understand why it can't do that, but I would love that flexibility.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Senior System Administrator at a financial services firm with 1,001-5,000 employees
Easy to manage, useful for single sign-on, and integrates well with on-prem Active Directory
Pros and Cons
- "It is easy to manage. I can manage systems with policies and automate our systems. Any professional system can be easily integrated with Azure Active Directory. It is widely used with Windows versions."
- "It is a very good product and I plan to keep using it because it is very easy to manage."
- "Four years ago, we had an issue with Azure AD. We wanted to reverse sync from Azure AD to on-prem Active Directory, but we couldn't achieve this. Azure AD could connect only in one way, for example, from your site to Azure. If you needed to do the reverse and connect from Azure to on-prem, there was no way to achieve it. We asked Microsoft, and they told us that they don't support it."
- "We weren't satisfied with their support. They were very slow and not friendly."
What is our primary use case?
We're using Azure Active Directory for MFA.
What is most valuable?
It is very usable and easy to use.
It is easy to manage. I can manage systems with policies and automate our systems. Any professional system can be easily integrated with Azure Active Directory. It is widely used with Windows versions.
What needs improvement?
Four years ago, we had an issue with Azure AD. We wanted to reverse sync from Azure AD to on-prem Active Directory, but we couldn't achieve this. Azure AD could connect only in one way, for example, from your site to Azure. If you needed to do the reverse and connect from Azure to on-prem, there was no way to achieve it. We asked Microsoft, and they told us that they don't support it.
Their support should be faster and more knowledgeable and customer-friendly.
For how long have I used the solution?
I have been using this solution for maybe four years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is very scalable. I don't know about the number of users that we have currently, but at the time I managed its synchronization, there were maybe 800 users.
How are customer service and technical support?
We're not satisfied with their support. We couldn't get support from Microsoft directly, and we made an agreement with a company. We weren't satisfied with their support. They were very slow and not friendly. They couldn't solve our problems because our program was very complex.
Which solution did I use previously and why did I switch?
I didn't use any other solution. I only use Active Directory and Azure AD.
How was the initial setup?
I installed hybrid Exchange. It was very easy for us. Its installation took a very short time. There was a connector system on Exchange, and we just had to set up the connection. It was very easy.
What about the implementation team?
I installed it myself.
Its maintenance is very cheap and easy. We have only two engineers to manage Azure AD and Azure Exchange.
What's my experience with pricing, setup cost, and licensing?
We have an agreement with Microsoft, and my company pays yearly.
What other advice do I have?
It is a very good product. I plan to keep using it because it is very easy to manage.
If you use an application in Azure and you want single sign-on for Azure products, you should prefer using Azure AD. You should synchronize your on-premise Active Directory to Azure AD. We synchronized Active Directory with Azure AD for single sign-on. For example, if a worker wants to sign in on your computer with the same user ID and password, he or she can connect to Azure services. Azure AD provides support for this.
I would rate Azure Active Directory a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Identity Engineer at a pharma/biotech company with 10,001+ employees
Robust identity platform, reasonably priced, and has responsive support
Pros and Cons
- "The most valuable features of this solution are security, the conditional access feature, and multifactor authentication."
- "Azure Active Directory is a good platform for us; we rely heavily on providing our users a good system and interface that we seldom have issues with."
- "The management interface has some areas that need improvement."
What is our primary use case?
I use this solution as an identity platform for Microsoft Applications including Office 365. We have found that users have third-party applications for authentication using an integrated identity infrastructure.
What is most valuable?
The most valuable features of this solution are security, the conditional access feature, and multifactor authentication.
The conditional access policies allow us to restrict logins based on security parameters. It helps us to reduce attacks for a more secure environment.
Multifactor authentication is for a more secure way of authenticating our use.
All our on-premises identities are synchronized to Azure Active Directory. We have an advanced license that enables conditional access based on logins, and suspicious behaviors.
Active Directory is able to determine if a particular user signing in from a trusted IP or if there are two different sign-ins from two different locations. It will flag this latter incident as a potential compromise of a user's account.
In terms of security, it provides us with the features to alert us if there are any fraudulent attempts from a user identity perspective.
It provides access to our Azure infrastructure and allows us to assign roles and specific aspects to different subscriptions. It has several built-in roles that you can assign to individual users based on their job scope. It allows for granular provisioning.
With onboarding applications, you are able to register applications in Azure Active Directory, which allows you to use it as a portal for access as well.
Azure Active Directory enhances the user experience because they do not have various IDs for different applications. They are using one single on-premises ID to synchronize and they are able to access various different applications that are presented to them.
If you have a new application, you will export the application within Azure AD and we add access to those who need that application and you are able to use the corporate ID and password to access it.
Azure Active Directory is a good platform for us. We rely heavily on providing our users a good system and interface that we seldom have issues with.
What needs improvement?
The management interface has some areas that need improvement. It doesn't give you an overview similar to a dashboard view for Azure Active Directory. The view can be complicated. There are many different tabs and you have to drill down into each individual area to find additional information.
There are too many features available, more than we can use.
For how long have I used the solution?
I have been using Azure Active Directory for three years.
What do I think about the stability of the solution?
It's quite stable. There are no issues with the stability.
The identity platform is quite robust.
What do I think about the scalability of the solution?
It is very scalable. We have deployed it globally for approximately 10,000 users and experienced not many issues. In fact, we have not encountered any issues so far.
How are customer service and technical support?
Generally, we don't have issues that require technical support. We have multiple domains within the Azure AD and we had an issue where SharePoint users were not able to access the domain.
We had a prompt response and were able to identify what the issue was. We were given specific tasks which led to resolving the issue.
I would rate the technical support a nine out of ten.
Which solution did I use previously and why did I switch?
Previously, we did not use another solution. Primarily it was an on-premises Active Directory that we synchronized to the cloud.
How was the initial setup?
The initial setup was completed by a separate team.
We have five global administrators who are primarily responsible for providing access and assigning roles for all the various different groups and teams that have different subscriptions, and they will manage their subscriptions based on the roles that they are assigned.
In terms of deployment, Active Directory ensures that there is express route connectivity from an on-premises data center to Azure and ensures that there are sufficient redundancies in Azure Active Directory Connect Servers and Domain Controllers.
What was our ROI?
We have seen a return on our investment. I would say that it is one of the key components of our identity solution
What's my experience with pricing, setup cost, and licensing?
The pricing is very flexible. There are a few tiers of licensing, and it is a part of an enterprise contract.
It is bundled with other services and the pricing is quite reasonable.
Which other solutions did I evaluate?
We did not evaluate other solutions.
What other advice do I have?
I would strongly recommend implementing Azure Active Directory.
For new organizations, it would be best to start implementing directly on the cloud, and for our existing organizations who have on-premises solutions, it would be seamless to synchronize the on-premises user with the cloud and use that.
I would rate Azure Active Directory a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT specialist at BMO Financial Group
Supports multifactor authentication, scales well, good technical support
Pros and Cons
- "It offers features that improve our security posture such as multifactor authentication, which is the second layer of protection that is used when we log into the cloud."
- "This is the kind of solution that I feel you cannot run an organization without using."
- "The documentation, and the way that people are notified of updates, are things that can be improved. I'm a big fan of Microsoft products but the way they document is not that great."
What is our primary use case?
Azure Active Directory is similar to an on-premises access control system, but the service and data are hosted in the Azure cloud. Previously, everyone used to have Windows servers built as domain controllers for Active Directory to store their employee data. This assumed the role of a database for their employees.
With Azure Active Directory, which is in the cloud, you have the same functionality and there isn't much of a difference. The defining point is that you have access to online, cloud-based resources, such as Office 365.
In my company, as well as others, we had already implemented the on-premises Active Directory for our infrastructure. We leverage Azure Active Directory to synchronize the existing on-premises details to the cloud so that it creates an identity in Azure, which allows it to be used for other SaaS-based solutions.
How has it helped my organization?
This is the kind of solution that I feel you cannot run an organization without using.
Going forward, I expect that this solution will help to eliminate our on-premises infrastructure. Perhaps in the next few years, many companies will question their need for on-premises infrastructure and implement a purely cloud-based position. It will be a pay-as-you-go service.
Using this solution has affected our end-user experience because it enables and supports the Office 365 products that Azure provides. It is indirectly linked to all of the Office 365 solutions.
What is most valuable?
This is a feature-rich solution.
It offers features that improve our security posture such as multifactor authentication, which is the second layer of protection that is used when we log into the cloud.
What needs improvement?
The documentation, and the way that people are notified of updates, are things that can be improved. I'm a big fan of Microsoft products but the way they document is not that great.
For how long have I used the solution?
I have been using Azure Active Directory for the past four years.
This solution was implemented approximately five years ago, before I joined the company.
What do I think about the stability of the solution?
We use this product on a daily basis. In fact, it is constantly being used and we don't have any problems with stability.
What do I think about the scalability of the solution?
The scalability is good, and it is one of the reasons that we opted for a cloud solution.
We have more than 60,000 employees in the company and it scales very nicely. If more employees join the company then our usage will increase.
There are a variety of roles including administrators and different users. We have between 200 and 300 administrators.
How are customer service and technical support?
Technical support from Microsoft is excellent.
We have had multiple issues where technical support has been needed. For example, the other day, we had a problem with synchronization. One of the user licenses was not synchronized properly and when we identified the root cause, it showed that the profile was not linked to the Active Directory Account. That was the main problem.
For us, it's constant improvement. Once a problem has been resolved, we document it accordingly so that it doesn't reoccur. Essentially, we don't want to have the same story again.
Which solution did I use previously and why did I switch?
We also have Active Directory implemented on-premises, and it synchronizes with our cloud solution. The traditional Active Directory is what we used before this.
How was the initial setup?
I was not responsible for the initial setup but my feeling is that it is not very straightforward. From a technical perspective, I expect that it is somewhat complex.
The deployment took approximately six weeks. We are a large company with more than 60,000 employees and I expect that for a smaller company, with perhaps 100 or 200 employees, it might take a day or two to complete.
What about the implementation team?
One of the senior engineers in my organization was responsible for deployment. We also had assistance from Microsoft consultants. Between five and ten people were required for the deployment because it's a larger company.
There is no maintenance that needs to be done on our part. However, we have between 10 and 15 people who closely work on Azure Active Directory.
What was our ROI?
Everyone uses a cloud solution to reduce the on-premises infrastructure cost and maintenance. In the coming years, there will be a lot of returns or a lot of cost-cutting that will happen.
What's my experience with pricing, setup cost, and licensing?
The licensing is good and it is really easy to manage. We make sure that we only enable the licenses that are needed for the users, rather than enabling licenses in a blanket fashion. Basically, we only enable the features that are required for each of the users.
There are no costs in addition to the standard licensing fees.
What other advice do I have?
Microsoft is a vendor that is always one step ahead.
The biggest lesson that I have learned is to read the documentation properly and thoroughly. Microsoft is great, but the documentation is sometimes updated and we aren't notified. This means that anytime you apply any solution, just make sure that you follow the proper guidance and always test before deployment.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Information Technology Specialist at Self-Employed
Feature-rich, good documentation, and the setup is not complex
Pros and Cons
- "The most valuable feature is Identity and Access Management. As an IT administrator, this feature allows me to manage access for users and groups."
- "Using Azure Active Directory has benefitted several of my clients, with an example being a startup organization."
- "There are four levels of subscription and the security features are not available for free. At the free or basic level of service, Azure should provide identity protection features including single sign-on and multifactor authentication."
What is our primary use case?
I am an operational engineer and consultant that assists organizations with their Azure Active Directory implementation. I primarily deal with administrative functions in my day-to-day tasks. I am responsible for creating and configuring Azure AD users and groups, as well as assigning the dynamic membership required by the organization to their users. Another common task is that I set up guest user access for organizations that want to grant access to users on a temporary basis.
For customers that want to use a cloud-based deployment, I can assist them with that. In cases where the customer wants an on-premises deployment then we will provide them with help using AD Connect, which is used for synchronization between cloud-based and on-premises data.
How has it helped my organization?
This solution helps to improve security for our clients using a specific directory structure and by using a variety of options. There is a default directory, which is owned by Microsoft, and in there you can create custom directories for your use.
There is a panel available for the administration of users, groups, and external identities.
Options are included for uploading your on-premises applications to the cloud, and they can be registered with Azure. This means that you can also create your own applications.
Identity governance is available for paid users.
Using Azure Active Directory has benefitted several of my clients, with an example being a startup organization. Startups have three or four things that they need to do in order to begin work. First, they need a domain, and after that, they need a DNS record to be created for their domain. For instance, these services are provided by godaddy.com or similar vendors. Once these steps are complete, they connect to Azure AD with the help of the DNS record that was created. At this point, Azure AD performs the role of a Platform as a Service. Once Active Directory is connected and verified, you can create the users and groups, and begin managing your processes.
These are the only steps that are required for a startup. For an enterprise that wants to migrate its on-premises data to the cloud, there are several additional steps. For instance, you need to create a virtual machine and install your server. Alternatively, if you already have a server, it can be connected with the help of AD Connect.
This is a good solution for end-users because the vendor provides good documentation and if the users experience errors or issues, they get a popup alert to explain the problem. Furthermore, it can provide a solution to resolve the issue.
What is most valuable?
The most valuable feature is Identity and Access Management. As an IT administrator, this feature allows me to manage access for users and groups.
This product is easy to use and easy to manage.
The application policies, licensing, and AD Connect options are valuable.
Multifactor authentication provides more security. Having a user ID and password is compulsory but after that, you can add different security features. For example, it can work with biometrics such as fingerprints, retinal scans, and facial recognition. There are many more options that may suit you better, as per your requirements.
When you log in to the Azure portal, there is an option available called Resource Groups. Here, you can add multiple things including printers and different servers. There are Windows servers available, as well as servers hosting many different flavors of Linux. Once a server is created, you can add in a database, for instance.
What needs improvement?
There are four levels of subscription and the security features are not available for free. At the free or basic level of service, Azure should provide identity protection features including single sign-on and multifactor authentication. These are the most important features for organizations and everybody should be able to utilize them for working remotely.
For how long have I used the solution?
I have been working with Azure Active Directory for approximately three years.
What do I think about the stability of the solution?
Worldwide, Azure has many servers available and in fact, they are the largest cloud organization in the world. As long as you are paying for the service, you don't have to worry about availability. There is a Microsoft backend team available that can provide you with what you need.
The availability is the best in the cloud industry.
You don't need to create or manage your own infrastructure, as it is handled by the Azure team. Also, through the Azure portal, you can add databases.
What do I think about the scalability of the solution?
This is a scalable product. You can scale it to any number of users and any number of servers, and there is no issue. As your organization grows day by day, you can increase your users, your databases, and compute services including RAM, CPU, and networking capabilities. This will ensure availability on the platform.
If you are part of a very large organization, with between 50,000 and one million users, then you might generate between 500 and 1,000 terabytes of data each day. You have two options for uploading this data to the cloud, including an online option and an offline option. In the online option, you use a gateway. The offline option includes Data Box, which is a device used to transfer your data. These hold 800 terabytes and above.
How are customer service and technical support?
I have not used technical support from Microsoft myself. However, it is available and they can provide proper resolution to problems that people are having.
The support documentation that is supplied on the web page is very good. If anything changes then there is a section for notes in the documentation that explains it.
Using technical support is a more cost-effective solution than hiring somebody to maintain the product full-time.
How was the initial setup?
The initial setup is not a complex process. It is simplest in a cloud-based deployment and it will not take much time. If your current server is on-premises then you only need two things. One is your enterprise domain users, which have full access permissions. The other is a global administrator on the cloud side. Both sides need to be integrated and this is done with the help of Azure AD connect. Once this is complete, you can have interaction between your on-premises data and cloud data.
It is helpful to have a basic level of understanding of the product prior to implementing it.
What about the implementation team?
We provide support to our customers, depending on the error or issues that they are having.
What's my experience with pricing, setup cost, and licensing?
There are four different levels of subscription including the free level, one that includes the Office 365 applications, the Premium 1 (P1) level, and the Premium 2 (P2) level. There are different options available for each of the different levels.
Everybody can get a one-month free trial.
Which other solutions did I evaluate?
This product is cheaper than Amazon AWS and Google GCP.
I do not use the other Active Directory solutions, although I do check on them from time to time. One thing I have noted is that the Google platform charges you on an hourly basis. In the case where you need a virtual machine for only one or two hours, this is a good option. However, if you forget to log out of your machine, then the cost will be large.
AWS provides you with a one-month free trial so that you can test using the resources.
What other advice do I have?
At this time, Azure AD is the biggest cloud Platform as a Service that is available. They have 60+ cloud data centers available worldwide, which is more than any other organization. It is a service that I recommend.
My advice for anybody interested in this product is to utilize the free trial. Microsoft will not charge you anything for the first month. They will also give you a $200 credit so that you can use the services.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. System Administrator at FST Information Technology Pvt Ltd
Privileged identity access lets us manage, control, and monitor permissions of a particular set of users or group
Pros and Cons
- "This solution is less time-consuming. We don't have to hire as many resources to give permissions to a particular user or group for any application."
- "Azure AD has features that have helped improve our security posture and our client's security posture."
- "Azure AD needs to be more in sync. The synchronization can be time-consuming."
What is our primary use case?
We provide a pipeline for Azure Active Directory. We are working with premium clients, giving them services, like SaaS application services through Azure Active Directory. Also, we help external clients who are planning to migrate from on-prem to Azure Active Directory. We help them with the setup, etc.
How has it helped my organization?
We are providing Office 365 access from Azure Active Directory. We are enabling multi-factor authentication and assigning the licenses for end users.
We can provide access for many SaaS analytics tools, like ERP and CRM. We can provide access from everywhere to Azure AD. So, it will work as an authentication service, then we can provide access to particular SaaS applications. Therefore, we manage all accesses and privileges within Azure AD for different applications.
What is most valuable?
The Privileged Identity Management is a good feature. The identity products of Azure Active Directory are good features.
There are role-based access controls. Both built-in and custom roles are very useful and good for giving permissions to a particular set of users.
Privileged identity access lets you manage, control, and monitor permissions of a particular set of users or group. This is a good way to control the access. With the rollback access control, that will secure your environment, e.g., if you want to secure it from an authentication point of view. So, if you are an authentication provider service, your request will go for authentication, then it will go back for service authentication. So, this is a good feature in Azure Active Directory.
Azure AD has features that have helped improve our security posture and our client's security posture. We don't have to manage many things because there are some built-in features inside it. We can set it up once and it will work as an auto process, which is good from our side. On the clients' side, it will then not be challenging when managing stuff, as it will be very easy to manage the client end.
What needs improvement?
Azure AD needs to be more in sync. The synchronization can be time-consuming.
What do I think about the stability of the solution?
The availability is good. I have never experienced any downtime.
What do I think about the scalability of the solution?
The scalability is great. If we will go with the custom installation version of Azure AD Connect, i.e., for many users, then we can go with the custom settings.
I have one client with one tenant. We verified their domain and created many users. It was already on-prem, so we synced all the users from on-prem to Azure AD. We gave those users Office 365 permission from the Office 365 admin center. From there, we enabled the MFA and assigned the licenses.
We have migrated 10,000 to 12,000 objects from on-prem to Azure AD previously.
How are customer service and technical support?
Whenever I have logged a case with Microsoft, their technical support replies within 24 hours with an email and a call, which is good.
Which solution did I use previously and why did I switch?
Previously, our clients only had on-premises Active Directory. They migrated to Azure AD because they didn't want to keep their on-prem environment. There are a lot of challenges with maintaining those servers and other costs.
It is also a good service. From one console, we can manage many things. It is better if we can work with it from a single console, managing it all with fewer resources. With on-prem, there are many domain controllers that we need for various stages, and we have to manage all the domain controllers. Apart from that, we have to back up and monitor the server as well as do everything for the setup.
How was the initial setup?
It is a very easy process to set up. First, we need to collect all the information, e.g., the custom domain information, user information, and which kinds of applications the users want to access. All this information is needed. Based on that, we can just set up and go to the Azure Portal. We can go to the Azure Active Directory console from there, where we can verify the domain and do the management. It is a very easy process, which is not time-consuming. Though, if you want to design your own application (customize it) and provide access for a particular user or group, then it can be a bit of a time-consuming process.
What about the implementation team?
I don't think more than one or two people are needed for the deployment. If we have all the information, then we can work alone. Not many resources are needed for this.
What was our ROI?
Azure AD has a good return on investment. We do not need as many servers, electricity, etc. We can save from a cost point of view. Apart from that, if we have a limited set of users, we do not need to go with the extended version of Azure Active Directory, where it costs a lot to enable these services. Azure Active Directory is a good option compared to on-premises.
This solution is less time-consuming. We don't have to hire as many resources to give permissions to a particular user or group for any application.
What's my experience with pricing, setup cost, and licensing?
We are working with the Premium P2 licenses, which are reasonable. If you invest in the on-premises environment setup, then it costs so much. However, on-prem AD gives you the ability to manage your organization in a very organized manner, where you can create a group policy.
Azure AD provides identity access. If you have to go with the identity part only, then Azure AD would be the better option. If you will go with the various authentication authorization and security services, like group policy setup, then on-prem Active Directory would be better.
What other advice do I have?
It is good service and easy to use.
I would rate the solution as a nine out of 10. They should be improving the solution all the time.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: July 2026
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