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Anders Johansson - PeerSpot reviewer
Senior Specialist at a tech services company with 10,001+ employees
Real User
Apr 14, 2022
User-friendly, easy to understand, and offers good documentation
Pros and Cons
  • "The solution scales well."
  • "Something that can be improved is their user interface"

What is our primary use case?

We primarily use the solution with our customers that use it.

We're using the solution for a lot of all different things. We have used it to support. We have something called BankID here in Sweden, where you identify yourself to your internet bank and lots of other areas and we have based our connection to BankID using Active Directory. 

What is most valuable?

It's user-friendly and easy to understand. It's doing work great so far.

We're mainly using templates and using the APIs rather than using the GUI. That's the easiest way to do things.

The initial setup is pretty easy.

The solution scales well.

It's a stable product for the most part.

What needs improvement?

Something that can be improved is their user interface. It needs to be better.

It's always a good idea to have some kind of expert GUI that you can turn on/off. There are a lot of settings to work through. If you are not that experienced, then maybe you might not want to use them. 

There should be an easier way to set up the regular things and then switch to a more expert kind of wizard to set things up.

For how long have I used the solution?

We've used the product for many, many years at this point. 

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What do I think about the stability of the solution?

The solution is stable. There aren't issues with bugs or glitches. it doesn't crash or freeze. Its performance is good.

What do I think about the scalability of the solution?

We can scale the solution if we need to.

How are customer service and support?

It is my understanding that support is not as good as Cloudflare, however, I haven't been using the support that much for Azure. There is lots of information out there on the internet. If you search, you don't need to contact support often.

How was the initial setup?

The solution has been straightforward to set up. It's simple. It's not overly complex. 

We have a handful of people involved in the initial setup. You don't need very many. They are mostly specialists and technicians. 

What was our ROI?

While I don't directly deal with tracking ROI, our customers are satisfied with the way we are billing them when we're setting things up. 

What's my experience with pricing, setup cost, and licensing?

The pricing seems to be fine for our clients.

What other advice do I have?

We are an integrator. We are using the latest versions of the product.

New users should know that it's quite easy to set up a sandbox environment and a free account in order to play with it. It's fairly easy to kind of set up the proof of concept.

I would rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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HakanCengiz - PeerSpot reviewer
IT Security Manager at a construction company with 1,001-5,000 employees
Real User
Mar 19, 2022
Provides central authentication and allows us to manage user and computer objects with GPOs
Pros and Cons
  • "The central authentication server is most valuable. GPOs are useful for user and computer policies."
  • "Its price should be improved. It is very expensive for Turkish people."

What is our primary use case?

We are using it for authentication. We are using GPOs for user and computer policies.

What is most valuable?

The central authentication server is most valuable. GPOs are useful for user and computer policies.

What needs improvement?

Its price should be improved. It is very expensive for Turkish people.

For how long have I used the solution?

We have been using Azure Active Directory for about six months. This is a new company, and we started to use new IT solutions. We bought a lot of IT solutions, equipment, and tools. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

At the end of the project, about 1,200 people will use this solution. We don't have any plans to increase its usage.

How are customer service and support?

We didn't use Microsoft's support. We have mostly Turkish or local solution partners for any help. 

Which solution did I use previously and why did I switch?

I didn't use any other solution.

How was the initial setup?

It was not easy. It was also not difficult. It took about a month.

What about the implementation team?

We used a solution partner for its deployment. For maintenance, we would have about 10 engineers for 1,200 people.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. Its price should be lower. Price is the most important factor for Turkish people. 

What other advice do I have?

This is the best solution for authorization. I would rate it a nine out of 10.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Manager, Technology Delivery at a educational organization with 11-50 employees
Real User
Feb 18, 2022
Useful cloud services, helpful support, and reliable
Pros and Cons
  • "Having access to Azure Active Directory on the cloud gives us speed and use of the latest technology. The application services are very good, such as GitHub."
  • "Azure Active Directory could be made easier to use. We have large amounts of data and storage. We are looking for video files and media content for applications, we will think about options, such as cloud storage or a CDN."

What is our primary use case?

I have been working with a medication company and we are building an LMS system. We have an older version and we've decided to develop a new version of it. We are building the entire system on the cloud and using new technology.  We started the process on Azure cloud, but we have later plans to try AWS, but for now, we are using Azure Active Directory.

What is most valuable?

Having access to Azure Active Directory on the cloud gives us speed and use of the latest technology. The application services are very good, such as GitHub.

What needs improvement?

Azure Active Directory could be made easier to use. We have large amounts of data and storage. We are looking for video files and media content for applications, we will think about options, such as cloud storage or a CDN.

For how long have I used the solution?

I have been using Azure Active Directory for approximately three years.

What do I think about the stability of the solution?

I have not found any problems with the stability of Azure Active Directory.

How are customer service and support?

The support for Microsoft is good. We do have a developer support package with them. We create a ticket, they respond back, then there is some back and forth communication. They will have a call with you you and ask for a screenshot of the issue. If you have any issues, they help you. They will follow up with you, the service is not bad. There are times you have to keep following up with them but we were satisfied.

How was the initial setup?

The process of implementing Azure Active Directory is not straightforward. We are currently still setting it up because we are adding more services, setting up the pipelines, and many other things behind the scenes. It's not as simple, it is tough to implement.

What's my experience with pricing, setup cost, and licensing?

The price of Azure Active Directory and Amazon AWS, are almost the same, but most people prefer Amazon AWS because they find it's a little cheaper to some extent and an easier platform to use. 

The prices we pay for the solution can vary because we are adding more services a lot of the time, the price keeps going up and down. The price has been one thousand before but we are still adding more services. The price depends on what services you are using.

We are paying for support to use this solution which is an additional cost.

What other advice do I have?

People have personal preferences in respect to choosing a cloud provider because there are many out there. In terms of support, you have to know exactly what you're looking for and get the pricing figured out. It is important to come up with a proper plan for the implementation.

I rate Azure Active Directory an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Hosman Rodriguez - PeerSpot reviewer
Senior Manager Compliance at a hospitality company with 10,001+ employees
Real User
Feb 18, 2022
Provides main authentication on our authorization platform to get access to our resources
Pros and Cons
  • "We're using the whole suite: device management, user credentials, everything that's possible."
  • "I think something that is key would be the group policies replication over the cloud, in order to prevent or to avoid relying on the on-premise Active Directory servers and to manage group policies."

What is our primary use case?

The solution is our main authentication on our authorization platform to get access to our resources.

The solution is deployed on cloud with Microsoft Azure as the provider. We have around 100 people using this solution in my organization. 

What is most valuable?

We're using the whole suite: device management, user credentials, everything that's possible.

What needs improvement?

I would not recommend any changes or improvements right now, in terms of the organization. I think something that is key would be the group policies replication over the cloud, in order to prevent or to avoid relying on the on-premise Active Directory servers and to manage group policies.

For how long have I used the solution?

I have been using this solution for a year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is scalable.

We have plans to increase usage. We have been increasing over the past year. I believe we started with about 30 people, and now we have almost 100.

How are customer service and support?

We have only contacted technical support once or twice in the last year. They were very simple tasks.

How was the initial setup?

Setup was very simple initially. Deployment took no more than six weeks, and we only needed two people.

What about the implementation team?

We used a partner to help us and guide us on the deployment.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are yearly. There is a standard fee per user.

What other advice do I have?

I would rate this solution 9 out of 10.

With a more complex environment, more complex tools are implemented. My thoughts are that they need to have a right and current inventory of applications that are compatible with single sign-on to properly implement that functionality, for example.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1373838 - PeerSpot reviewer
Sr.Piping Engineer Construction at a energy/utilities company with 10,001+ employees
Real User
Jan 24, 2022
On-premise version comes with group policies and features like password writeback and MDM technology
Pros and Cons
  • "The most valuable features in Active Directory are the password writeback product and the MDM technology."
  • "In terms of connecting the web application, there is technology for single sign-on. When we use it, the solution opens very slowly. It might be a bandwidth issue, and some content will not work on that portal."

What is our primary use case?

The solution is deployed on a public cloud. We are using Microsoft Azure.

How has it helped my organization?

There is on-premises AD and cloud AD. We are able to sync the solution and use the load technology and password management features.

What is most valuable?

The most valuable features in Active Directory are the password writeback product and the MDM technology.

What needs improvement?

The on-premises AD comes with a lot of options and group policies. With the group policies, we are using screen saver a lot, and it is messing up Azure AD and isn't working effectively. We are also using MDM technology through Azure. For Android the MDM technology is okay, but it doesn't work properly on iPhones.

When we do a screen share and screenshots, it doesn't work on the iPhone. For Android, it will only work for Outlook, which is provided in the company portal.

I would like to see the group policies on the same platform on cloud.

For how long have I used the solution?

We have been using this solution for almost two years.

What do I think about the stability of the solution?

The solution is stable and everything is working. In terms of connecting the web application, there is technology for single sign-on. When we use it, the solution opens very slowly. It might be a bandwidth issue, and some content will not work on that portal.

What do I think about the scalability of the solution?

The solution is scalable. We haven't had any issues.

We have 500 people using this solution in our company. We have increased usage, and we have plans to increase more. 

How are customer service and support?

Technical support is very good. They work quickly to resolve any issues.

Which solution did I use previously and why did I switch?

We are using an earlier non-premises AD, but we want to move to the cloud setup, which is easier for end users and everyone else due to the pandemic situation.

How was the initial setup?

Setup was straightforward. Implementation took three months.

For the deployment process, we had a technical team of two people who did everything. They are engineers.

What about the implementation team?

We used a consultant for deployment. I think we used a Microsoft partner.

It was a good experience and not very complicated. I think I realized that they are not seeing many implementations. There's a tool in Microsoft Azure called an endpoint security tool, and they don't know how to implement it.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license.

What other advice do I have?

I would rate this solution 9 out of 10.

This product is very nice. It's a legacy application, so the people using it are very familiar with it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1225143 - PeerSpot reviewer
Integration Manager at a healthcare company with 10,001+ employees
Real User
Jan 13, 2022
Affordable, easy to set up, and offers very good technical support
Pros and Cons
  • "Technical support has been great."
  • "The synchronization between my AD and Azure AD needs improvement."

What is our primary use case?

We primarily use the product for the authentication for all of Office 365. It is also my single sign-on solution.

What is most valuable?

The solution is stable.

It's a very easy product to set up.

The product can scale well.

Technical support has been great.

It's an affordable solution.

What needs improvement?

The synchronization with my AD is not the best. The synchronization between my AD and Azure AD needs improvement. For example, for reports, et cetera, due to the fact that now I have two different ADs - one for local AD and another for Azure AD, the types of fields in the local AD do not sync with Azure AD. It's completely different.

For how long have I used the solution?

I've been using the solution for four or five years at this point. 

What do I think about the stability of the solution?

The product is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is good. 

What do I think about the scalability of the solution?

The scalability is great. You can expand it as needed. We have about 2,000 users on the product right now. 

How are customer service and support?

We've used technical support in the past. They have always been excellent. We're quite happy with its capabilities. 

Which solution did I use previously and why did I switch?

Previously, I used Okta. I switched to Azure AD due to the fact that it's part of Office 365. It does not have a cost. It's not exactly free; it's part of the Microsoft bundle.

How was the initial setup?

We found the implementation process to be quite straightforward and simple. It's not overly complex or difficult. 

What's my experience with pricing, setup cost, and licensing?

It's pretty inexpensive to use the product, as it comes with the general Mircosoft bundle. Its costs are baked into using Microsoft in general. It makes it pretty affordable. 

What other advice do I have?

I'm an end-user of the product.

We're always on the latest version of the product. Being on the cloud ensures we are always up-to-date on versions. 

I'd rate the product at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. System Engineer at a comms service provider with 1,001-5,000 employees
Real User
Jan 9, 2022
Helpful support, useful policy management, and priced well
Pros and Cons
  • "Azure Active Directory has useful policy assigning and management."
  • "I had some issues with the Azure Active Directory on Windows XP. However, it worked well on Windows 7."

What is our primary use case?

We use Azure Active Directory to make the computers have policies that we inspect. This allows us to deploy software and block the CMD from the user. Additionally, we deploy the desktop systems with password policies.

How has it helped my organization?

Azure Active Directory has helped the organization maintain the user policies of their computer systems.

What is most valuable?

Azure Active Directory has useful policy assigning and management.

What needs improvement?

I had some issues with the Azure Active Directory on Windows XP. However, it worked well on Windows 7.

The password policy that we had in place caused some system lockups.

For how long have I used the solution?

I have used Azure Active Directory within the last 12 months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Azure Active Directory is easy to scale. You can add new employees, by adding their device to the domain assisting.

We have approximately 300 people using this solution in my organization.

My organization plans to continue to use Azure Active Directory.

How are customer service and support?

The technical support has been helpful.

How was the initial setup?

The installation was simple. I did the flash OS installation, created the role of the Active Directory, and deployed the GPO. The full process of implementation takes approximately one hour and setting the Active Directory domain takes approximately 30 minutes.

What about the implementation team?

I did the implementation of Azure Active Directory.

What was our ROI?

The company I work for has more than 10 branches, we no longer have to go to the branch outside the city to have the application installed on the user's devices. When you have Active Directory, you only need to connect it to the device and then the information will automatically populate. The process was more automated.

What's my experience with pricing, setup cost, and licensing?

The price of the solution's license is good.

What other advice do I have?

I rate Azure Active Directory an eight of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1752234 - PeerSpot reviewer
Systems Manager at a consultancy with 51-200 employees
Real User
Jan 4, 2022
Great security features with an enhanced GUI and multi-factor identification
Pros and Cons
  • "The security features are great. They will report in advance to you in the case of suspicious activity."
  • "The support could be better. Lately, they sort of dropped off a bit in terms of quality."

What is our primary use case?

I am a systems manager. I use Azure Active Directory every day for my support job.

Our authentication tools to single sign-on portals are hosted in different cloud products, like Amazon or GCP. So, we create an enterprise application and Azure Active Directory to give our users for authentication access to various public URLs.

How has it helped my organization?

Before Azure Active Directory, it took effort to provide cloud access to on-premises users. With Azure Active Directory and AD Connect, we are able to sync on-prem users to the cloud with minimal effort. We don't have to manage keeping multiple entities for the same user.

What is most valuable?

The multi-factor authentication (MFA) is one of the best aspects of the product. 

The security features are great. They will report in advance to you in the case of suspicious activity. 

The GUI is pretty enhanced. You can configure applications or do whatever they need to do. 

What needs improvement?

Azure Active Directory currently supports Linux machines. However, the problem is that you get either full or minimal access. It would be very nice if we could have some granular authorization modules in Azure Active Directory, then we could join it to the Linux machine and get elevated access as required. Right now, it is either full or nothing. I would like that to be improved. 

We have the ability to join Windows VMs to Azure. It would be nice if we could have some user logs, statistics, and monitoring with Azure Active Directory.

When we subscribe to MFA, the users get MFA tokens. However, it is not a straightforward process to embed any of the OTP providers. It would be good if Microsoft started embedding other third-party OTP solutions. That would be a huge enhancement.

For how long have I used the solution?

I have been using Active Directory for two years.

This product is used every second of every day.

What do I think about the stability of the solution?

The solution offers nice stability and performance. 

What do I think about the scalability of the solution?

In my organization, there might be as many as 60,000 people who utilize the solution. 

The scalability is awesome. You don't even need to think about scalability because Microsoft manages it.

We use it on a daily basis.

How are customer service and support?

The support could be better. Lately, they sort of dropped off a bit in terms of quality. Recently, Microsoft support has not been doing such a good job. Previously, they used to do a good job.

In the past, AD Connect was not syncing. It threw errors in the beginning. So, I had to call up technical support to solve the problem. At the time, we were satisfied with their assistance.

Which solution did I use previously and why did I switch?

I am also using AWS.

Azure Active Directory is not an Active Directory product. It is just the application proxy. You need to have an on-prem solution. Azure Active Directory would just be a proxy that uses the on-prem data and hosts the application. It is not a full-scale Active Directory solution. However, it has a lot of enhancements. The traditional on-prem Active Directory hosts the users and computers as well as some additional group objects. 

On the other hand, AWS Active Directory has all the capabilities of the traditional Active Directory with limited access for the administrator. All domain administration and sensitive credentials will be managed by AWS. So, you don't need to worry about application delays or syncing issues.  

How was the initial setup?

The initial setup is simple.

It is pretty easy to set up the product. You subscribe in Azure Active Directory. By default, it will have an extension where you need to register. If you need a custom domain name, then you need to register with your public DNS providers to create the DNS public entry. You will then have to prove that you own the domain name. Once it has been proven, then your Active Directory pretty much works. 

If you need to sync up your on-prem users with the Azure Active Directory, then you need to have an AD Connect server installed at the VM-level domain. It should be credentialed so AD Connect can use credentials to read your on-premises and sync it to the cloud. Once this has been done, you are good to go. As an enhancement, for whatever user you are syncing, you can mandate them by adding them to a group or rolling out an MFA policy.

What about the implementation team?

Since it is pretty straightforward, you just need one person to deploy it.

I implemented it in an hour.

Some maintenance is required. However, it is not on Azure Active Directory's part. Rather, it is for AD Connect. Often, we see that the connection is getting lost or something is not happening. Sometimes, port 443 might not be open from your on-prem Azure Active Directory. In that case, if you haven't implemented it in the beginning, then you need to do this. For a high availability solution, if you find that the machine is having additional issues, then you might need a higher AD Connect device. I would probably also deploy it with a different availability.

What's my experience with pricing, setup cost, and licensing?

The solution has three types of tiers:

  1. E1 has very basic features. 
  2. You get limited stuff in E2 and cannot have Office 360 associated with it. 
  3. E3 is on the costly side and has all the features.

If you need to have an Exchange subscription or email functionality, then you need to pay more for that.

What other advice do I have?

We are using both the on-premises version and the SaaS version.

I would advise potential new users to learn a bit about the product before jumping in. If you are new, you need to do background research about Azure Active Directory. You also need to understand its purpose and how you want to leverage it. When you have a draft architecture in place, then you can go ahead and implement this solution. If it needs to be reimplemented, it is just a matter of five minutes.

I would rate the solution as nine out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
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Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.