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it_user1462824 - PeerSpot reviewer
Head of IT at a non-profit with 51-200 employees
Real User
It is stable and allows us to see and control PCs and mobile devices
Pros and Cons
  • "The ability to see and control PCs and mobile devices is the most valuable. I can see where they are and how many we have. I can also see the age and retention of PCs."
  • "The only issue with Azure AD is that it doesn't have control over the wifi network. You have to do something more to have a secure wifi network. To have it working, you need an active directory server on-premises to take care of the networks."

What is our primary use case?

We use it to have better security and better control over PCs and clients.

What is most valuable?

The ability to see and control PCs and mobile devices is the most valuable. I can see where they are and how many we have. I can also see the age and retention of PCs.

What needs improvement?

The only issue with Azure AD is that it doesn't have control over the wifi network. You have to do something more to have a secure wifi network. To have it working, you need an active directory server on-premises to take care of the networks.

For how long have I used the solution?

I have been using Microsoft products for a really long time. I have been using cloud solutions for a couple of years.

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What do I think about the stability of the solution?

It is stable and working for us.

How are customer service and support?

They don't give support to the end users in Sweden. We always have to go to a reseller, which is a bad thing.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We didn't do it ourselves. A company did it for us.

What's my experience with pricing, setup cost, and licensing?

We are a non-profit organization, so we get good prices from Microsoft for their products. It is working well, but it could be cheaper. For the type of organization we are, it would be good if they could give a little bit more and be more generous like Google, which has completely free services. Microsoft has free versions or web services called Office 365 E1, which is free for use, but we want to have it with more qualified clients.

What other advice do I have?

I would advise getting some help from professionals to implement it. You have to implement it in a very planned way with a very detailed roadmap.

I would rate Microsoft Azure Active Directory Premium an eight out of ten. It is quite good, and we are quite pleased with this solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior IT Manager at a pharma/biotech company with 1-10 employees
Real User
Top 20
Stable, easy to set up, and useful for people who travel a lot
Pros and Cons
  • "It has been stable, and we haven't had any issues since we started to use it."
  • "Microsoft Authenticator is as easy as Google Authenticator, but it is not open to all types of applications. Google Authenticator is integrated with other third-party platforms and applications, whereas Microsoft Authenticator is not. It should have more integration with third-party platforms and applications."

What is our primary use case?

We use Microsoft Authenticator as well as Microsoft SMS Authenticator. Normally, we enable MFA for all users who have email access and application access. Users can choose which authenticator they want to use. Based on their convenience, they enable Microsoft Authenticator or Microsoft SMS Authenticator. Almost 80% to 90% of users use Microsoft SMS Authenticator. Users who travel a lot choose Microsoft Authenticator. 

We are using the latest version. It is updated by default, and we don't have to update the application. It is also automatically updated on mobile.

What is most valuable?

It has been stable, and we haven't had any issues since we started to use it. 

What needs improvement?

Microsoft Authenticator is as easy as Google Authenticator, but it is not open to all types of applications. Google Authenticator is integrated with other third-party platforms and applications, whereas Microsoft Authenticator is not. It should have more integration with third-party platforms and applications.

For how long have I used the solution?

I have been using this solution for the last two years.

What do I think about the stability of the solution?

It is stable.

How are customer service and technical support?

We didn't have any issues or concerns. Therefore, we have never raised a ticket for Microsoft Authenticator.

How was the initial setup?

The initial setup is very easy. You have to enable MFA on the portal for a user, and you have to put the user's phone number. The user can then log in with Azure ID. The user is redirected to the second level of code authenticator and receives an SMS on the mobile. The user needs to enter the OTP.

What's my experience with pricing, setup cost, and licensing?

It comes free with the Microsoft account. We have a yearly agreement, and all products are covered under it.

What other advice do I have?

We will keep using Microsoft Authenticator as a secondary solution. We prefer Microsoft SMS Authenticator over Microsoft Authenticator. 

I would recommend this solution to others. I would rate Microsoft Authenticator a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1454760 - PeerSpot reviewer
Security Architect at a hospitality company with 10,001+ employees
Real User
Provides secure connections and authentication of people
Pros and Cons
  • "Its ability to provide secure connections to people at all locations is the most valuable. It is mostly used by enterprises."
  • "The onboarding process for new users can be improved. It can be made simpler for people who have never registered to Azure AD previously and need to create an account and enable the MFA. The initial setup can be made simpler for non-IT people. It should be a bit simpler to use. Unless you get certifications, such as AZ-300 and AZ-301, it is not a simple thing to use at the enterprise scale."

What is our primary use case?

We use it for the authentication of people in a hybrid configuration. In most cases,
Office 365 makes companies move to Azure Active Directory.

We have both on-premises and cloud deployments.

What is most valuable?

Its ability to provide secure connections to people at all locations is the most valuable. It is mostly used by enterprises.

What needs improvement?

The onboarding process for new users can be improved. It can be made simpler for people who have never registered to Azure AD previously and need to create an account and enable the MFA. The initial setup can be made simpler for non-IT people. 

It should be a bit simpler to use. Unless you get certifications, such as AZ-300 and AZ-301, it is not a simple thing to use at the enterprise scale.

For how long have I used the solution?

I have been using this solution for four or five years.

How are customer service and technical support?

I never use technical support. I usually find the information on my own or through my friends at Microsoft.

How was the initial setup?

It is not complicated for me as an IT guy, but the feedback from the field or non-IT people is that it could be simpler.

What's my experience with pricing, setup cost, and licensing?

MFA and P2 licenses for two Azures for fully-enabled scenarios and features cost a lot of money. This is where Okta is trying to get the prices down.

What other advice do I have?

I have spent seven years at Microsoft, so I have a tendency to like Microsoft solutions because I know them and the philosophy behind them. Till now, Azure AD is probably the best solution for identity and security.

I also use Okta. For integration with Microsoft solutions, Office 365 Azure is just right. However, for some scenarios, such as consolidations, Okta seems to have a few advantages as compared to Active Directory. Okta also has a very interesting price.

I would rate Microsoft Azure Active Directory Premium an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Head of enterprise systems at Fidelity Bank Plc
Real User
Easy to deploy and supports conditional access using multifactor authentication
Pros and Cons
  • "The most valuable feature is the ability to set up conditional access, where you can enforce users to connect using multifactor authentication."
  • "Technical support could be faster."

What is our primary use case?

Typically, we have applications deployed within the office network that we need to make accessible to our staff outside of the bank. Some of them are also our clients, but mainly, this is for people working in the region.

So without having to put them behind firewalls, what we opted to do is publish them to the proxy. This means that they can then come in via a secure port and begin to access the resources as if they were internally and securely within the network.

What is most valuable?

The most valuable feature is the ability to set up conditional access, where you can enforce users to connect using multifactor authentication. This is one of the things that we are using it for. It means that users who are accessing the applications remotely are authentic.

What needs improvement?

Technical support could be faster.

For how long have I used the solution?

I have been using this product for three years.

What do I think about the stability of the solution?

This solution is stable and we plan to increase our usage.

What do I think about the scalability of the solution?

It is a scalable product. It can be deployed in a highly available manner, where you have to have two or three connectors. We have approximately 7,000 users.

How are customer service and technical support?

We are satisfied with the technical support from Microsoft, although it could be faster.

Which solution did I use previously and why did I switch?

This product is part of our enterprise license and we did not previously use a different one.

How was the initial setup?

This is a cloud service, so the initial setup is straightforward. It is not complex.

For each request, it does not take very long.

What about the implementation team?

We deployed this product ourselves.

No staff is required for maintenance.

What's my experience with pricing, setup cost, and licensing?

This product is sold as part of the enterprise package and our licensing fees are paid on a yearly basis. You can get it as an add-on and it's not expensive.

Which other solutions did I evaluate?

I have not evaluated other solutions, which makes it difficult to tell what additional features I would like to see in the future. It is sufficient and adequate for our current use case.

What other advice do I have?

In our current use case, there is nothing that is lacking. This is definitely a product that I can recommend for other users.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1283088 - PeerSpot reviewer
Solution architect at a insurance company with 5,001-10,000 employees
Real User
User-friendly with good pricing and easily customizable
Pros and Cons
  • "The single sign-on of the solution is the most valuable aspect."
  • "We would like to have more granularity in the Azure conditional access in order to be able to manage more groups for devices and for applications."

What is our primary use case?

We primarily use the solution only for the employees. It offers a single sign-on to business applications. Internal modern applications also go through Azure Active Directory, however, we use Active Directory for the legacy ones. (Kerberos).

How has it helped my organization?

It takes a couple hours to add SSO to new business SaaS. The Azure AD Marketplace has all the applications we bought so far as built-in templates.

What is most valuable?

The single sign-on of the solution is the most valuable aspect.

The initial setup is straightforward.

The solution offers good bundles that include Office 365. 

The pricing is pretty decent.

The product is pretty user-friendly and offers good customization capabilities.

What needs improvement?

We find that most of the new features are in preview for too long. It gives you the announcement that there's a new feature and yet, most of the time, it takes more than one year to have it generally available. Often we have to go and sometimes just use a preview without support. 

We cannot run all the configurations from the APIs. I would like to have something that has code and to just be able to back up and apply my configuration. Right now, we are managing more Azure tenants. It's hard to keep all of those configurations at the same level, the same value.

We would like to have more granularity in the Azure conditional access in order to be able to manage more groups for applications. That way, when adding a new applications I don't have multiple conditional access to modify. 

One of the main requests from our security team is the MFA challenge. Azure, by default, is more user-friendly. We have a lot of debates with the security team here as the MFA doesn't pop up often enough for them. From an end-user perspective, it's a better user experience, as users generally prefer fewer pop-ups, however, security doesn't like it. It's hard for security to add. 

We don't have Azure Premium P2 yet, however, most of the advanced security features are in the P2, and it costs a lot more money.

For how long have I used the solution?

I've been using the solution for four years at this point.

What do I think about the stability of the solution?

The solution is relatively stable. The only issue we have is that there's a lot of things on Azure that are synchronous. Sometimes it takes time for changes to apply, and it kind of depends on the time of the day. A lot of the time we're happy with it, however, sometimes it creates a bizarre issue that is difficult to troubleshoot.

What do I think about the scalability of the solution?

The solution is quite stable. If an organization needs to expand it out, they can do so rather easily.

We have about 9,000 people in our organization using the solution.

How are customer service and technical support?

While the technical support is good, you need premium support. The standard support is more for small enterprises. We have the premium support and with the premium support, it's much better. There's a direct line to the correct type of support. It's very good.

Which solution did I use previously and why did I switch?

We previously used SiteMinder from Computer Associates. The main reason we migrated to Azure was for the integration with Office 365. It then became our primary authentication source for the employees.

How was the initial setup?

The initial setup is not too complex. It's pretty straightforward.

What about the implementation team?

We didn't need the assistance of an integrator, reseller or consultant for deployment. We were able to handle everything in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing is really great and Office 365 packages are good. We don't pay for it separately. It's included in our package and the APIs are really great. I'm not sure of the exact cost of Azure. It's a package deal.

Which other solutions did I evaluate?

We've looked into Okta for B2B and B2C clients, not necessarily for our internal employees.

What other advice do I have?

We're just a customer.

We're using the latest version of the solution.

I would recommend the solution for employees. It's a really great tool. However, we tried it also for consumers, for clients for B2B and B2C. For me, it isn't really a great production product. We researched Okta for that.

Overall, I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1391976 - PeerSpot reviewer
Vice President - Network and Infrastructure at NJA LLC
Real User
Great access control aspect of authentication, has an easy single-sign-on and is quite stable
Pros and Cons
  • "The single sign-on is very convenient for us."
  • "It would be ideal if the solution moved to a passwordless type of environment. It's the future of authentification. It's also more secure and convenient."

What is our primary use case?

We just use the solution for the authentication and the provision access control, among other tasks.

What is most valuable?

The access control aspect of the authentication is the solution's most valuable aspect.

The single sign-on is very convenient for us.

What needs improvement?

It would be ideal if the solution moved to a passwordless type of environment. It's the future of authentification. It's also more secure and convenient.

For how long have I used the solution?

I've been using the solution for about a year.

What do I think about the stability of the solution?

The solution is quite stable. I haven't heard any bad things about it. It doesn't crash or freeze. I can't say that I've seen bugs or glitches. It seems to be very reliable so far.

What do I think about the scalability of the solution?

I believe the solution is scalable, although I have not tried to scale it myself personally.

We have many people on the system, including doctors, nurses, practitioners, assistants, etc. It might be around 100 people, give or take.

How are customer service and technical support?

I've never dealt with technical support for any reason. I wouldn't be able to evaluate their services or discuss their level of responsiveness.

How was the initial setup?

I didn't handle any aspect of the implementation, as I'm not technical in any way. I wouldn't be able to specify if it was complex or straightforward or how the deployment went.

What's my experience with pricing, setup cost, and licensing?

I don't have any insights into the licensing costs. I'm not a part of the accounting or payment process.

What other advice do I have?

Our organizations has a few partnerships with Microsoft.

I don't know which version of the solution we're using. It's most likely the latest, due to the fact that it's a cloud deployment.

The only advice I have for other organizations considering the solution is this: just make sure that you have the right requirements. It's never a carbon copy. Every environment has different needs and requirements.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Service Delivery Manager Cloud & Infrastructure Solutions at Nile
Real User
Enables our clients to build new environments and virtual machines
Pros and Cons
  • "The most valuable feature is that it is very easy to implement, you don't need a lot of effort to set up the solution. This is the most advantageous point, that you can do anything on Azure without taking too much time."
  • "I would rate it an eight out of ten. The price plays a factor in the rating."

What is our primary use case?

Most of my customers use Active Directory Premium for condition and access scenarios that they need to comply with my conditions to access my resources. They also build new environments, virtual machines, and some other products like SQL on the infrastructure as a service. There are some customers that use Microsoft Intune, which is mobile device management. Microsoft Intune is a cloud.

What is most valuable?

The most valuable feature is that it is very easy to implement, you don't need a lot of effort to set up the solution. This is the most advantageous point, that you can do anything on Azure without taking too much time.

What needs improvement?

Microsoft has a feedback page, in which if anyone has any suggestions or feedback, you can send them to them. They have all of the technical resources available on the internet, on their website. In case you need the support, you can easily open a ticket with them because you already have a subscription and you are eligible to open a ticket.

For how long have I used the solution?

I've been working with Active Directory for twelve years. I have experience with Microsoft Active Directory Virtualization like Hyper-V systems in the family for Microsoft. So, this is a 12-year journey, it has been 12 years of experience with this product.

It's currently on-premise but because of COVID, a lot of our clients are moving to the cloud. 

How are customer service and technical support?

I have contacted technical support many times for the cloud. They are good. But for on-prem, they have recently started becoming delayed. Maybe the technical resources are not very good. I know Microsoft, they are focusing on the cloud solutions more than the on-premise solutions. The support for on-premises has become not as at previous times. But for cloud solutions, they are good.

How was the initial setup?

The initial setup complexity is based on the scenario. If it's infrastructure as a service where you are building VMs, it could take you one day to complete your setup for virtual machines. 

What other advice do I have?

Whether or not I would recommend this solution, would depend on the users' needs. If their use cases fit what Microsoft provides, then I would recommend it. 

I would rate it an eight out of ten. The price plays a factor in the rating. Customers are not oriented with a cloud solution, they move forward very slowly towards the cloud, because maybe in my country big sectors, like the banking sectors, don't deal with the cloud. So customers see this and don't want to use the cloud either. They fear for their security and privacy. Although Microsoft assures that they protect their customer's data and privacy.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Software Engineer at a computer software company with 10,001+ employees
Real User
Easy to manage and integrates well with third-party applications
Pros and Cons
  • "The ability to grant access to other organizations is helpful."
  • "Microsoft needs to add a single setup, so whenever resources join the company or are leaving the company, all of the changes can be made with a single click."

What is our primary use case?

We are a software development company and solution provider, and this is one of the products that we implement for our clients.

This is an easy way to give users access to applications. I can share access with other organizations outside of our network.

What is most valuable?

This solution is easy to manage.

The ability to grant access to other organizations is helpful.

It integrates well with a large number of applications.

What needs improvement?

Microsoft needs to add a single setup, so whenever resources join the company or are leaving the company, all of the changes can be made with a single click.

I would like to see a secure, on-premises gateway that offers connectivity between the physical servers and the cloud. The capability already exists, but it is not secure enough when the setting is marked private.

For how long have I used the solution?

I have been using Microsoft Azure Active Directory Premium for about a year.

What do I think about the stability of the solution?

In the time that I have been using Microsoft Azure, I haven't had any problem with stability.

What do I think about the scalability of the solution?

This is the right platform if you are looking for scalability. We have more than 100,000 users.

How are customer service and technical support?

We have not needed to use technical support. 

We have a couple of contacts in the Microsoft team, so we will reach out to them in case we have any questions.

Which solution did I use previously and why did I switch?

I have recently been working with Okta, and I find that most organizations are moving toward it. With this in mind, I think that Microsoft has to take care, and consider why so many people are switching. The most important reason is the single setup. Once they set up Okta, it's easy for the organization.

How was the initial setup?

I have been working in Microsoft Azure for a long time and I find the initial setup to be easy.

What about the implementation team?

For maintenance, we have a team of 20 administrators and developers.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a monthly basis and the cost depends on the number of users. There are no charges in addition to this.

What other advice do I have?

The suitability of this solution depends on the technology and the environment at the organization. Many companies are still transitioning to the cloud, leaving part or all of their data on-premises. Ultimately, it depends on the data that they have and their preference or requirements for keeping it on-premises. In some cases, people want to move only non-private data to the cloud. All of these things have to be considered before implementing Azure Active Directory.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.