Mimecast Insider Risk Management and Data Protection Reviews

Crashplan allows us to bring an enterprise level backup and recovery solution over to our small business. The self service restore is the best feature of the product, besides "just working". It allows us to run in hybrid mode, some backups to our local devices and others to the cloud. Its VERY simple to setup and manage.

It has taken some of the burden off of the internal IT staff to help restore "accidentally" deleted files. The dashboard allows a quick and simple view to verify that all of the backups are running as necessary.

It's really hard to improve a software that is already great. They recently have added the legal hold, which allows our administrators to place a simple hold on files that need to be versioned.

200+

I ran into a small issue when setting up the LDAP authentication scheme into our Active Directory. It wanted a different syntax than the one directly provided from the AD strings.

No issues with stability, only that the console loses connection to the off-site backup maybe once a week for 2-3 minutes.

No issues with scalability. Add licenses, add storage and you're good to go. Adding new nodes, and licenses to users is very simple.

Customer service is great. They preemptively reached out to me once the order has been submitted to make sure that if I have any questions, I have a technical resource to go to.

Technical support provisioned the licensing and provided me a step by step guide to get it imported and active in the software. It also showed how to assign the cloud licenses directly to one user, or an entire group.

Previously used Roaming profiles which caused issues all the time with our windows/mac environment. This software is well worth the price to prevent issues from arising.

Software was very simple to deploy. Changing a few variables on the install and then adding the datastore. Pushing out clients was very easy with an MSI deployment.

Implemented through an in-house team. The only part which was a bit tricky was the AD/LDAP integration. The automated reports and monitoring are a click away.

Cannot fully speak to the ROI at this point. We will know more at 180 days.We estimate the cost of the software will save us 3 hours per file restore in lost work.

The product isn't free, but the value that is given with the software functionality is top of the line. They don't nickel and dime based on things you want to accomplish.

We evaluated a few desktop software like carbonite, but they didn't have the functionality for the price that CrashPlan offers.

White glove support, user serviceable restores, automated report scheduling and a fantastic dashboard put this above the rest.

Endpoint monitoring and data backup from Code42 and their software Crashplan has been a great piece of software for our organization, allowing our IT staff to troubleshoot and restore data to machines that may have un-recoverable data due to damage makes it significantly easier.

The organization is able to have peace of mind when it comes to data protection. IT is now able to verify that information is backed up at all times, and send reminders if a machine hasn't been backed up in a set amount of days.

The software itself is really pretty great. From time to time, you will see issues with the software not connecting to the on-premise server, or the client crashes on a users machine. But with any software, these things happen.

6 months

I wasn't at my company when the software was deployed, but from what I have heard and what I've seen deploying updates, it's a straightforward and simple process with little or no downtime.

Like I said earlier, no major issues with stability other than the one off's from users clients on their machines. Great software.

We haven't ran into issues scaling the software in our organization. We add new users frequently, and its an easy thing to do.

The customer service at Code42 has always been top notch. They know how to talk to their clients and understand that they're dealing primarily with IT Pros.

The technical support that is offered is great. Dealing with them via chat is the easiest way for any body to troubleshoot an issue. And they have a ticket system that allows you to just submit issues and have them follow up with you.

I am not aware of any previous solutions used here at my company, since we've only used CrashPlan since I started.

Was not present for the implementation of the software, but setup of the Clients is easy and straightforward. Could not be any simpler than logging in.

In House team. We manage the solution as well in house. It's a very simple process that the admin console lends a hand to.

The largest return on investment that we see is peace of mind from our users knowing that all of their information is safe if something were to happen.

Like with any software, if you need to test to make sure the solution is right for you, do a test run. Then figure out the amount of licenses you'll need.

Code42's CrashPlan has been implemented since before I started at my company. I'm not sure if there were any other contenders.

Code42's CrashPlan is a great backup solution, and should be considered the best in class for enterprise backup solutions.

Configurable backup locations allow us to gather non-standard data locations. Other cloud syncing solutions require the enduser to store all documents in a specific location which means lost data.

By consolidating backup solutions and standardizing on CrashPlan we were able to better secure our data by using a DLP solution while still insuring all of our mobile data is backed up

At this time the solution seems to fit our needs nicely. I do not have any areas that I feel need improvement. Product is easy to use and deploy

4 years

We initially had some issues with the configuration and setup for a large deployment. Code 42 stepped in and assisted with the setup and deployment which led to a success.

At this time we have not encountered any stability issues with the client application or the administration portal. This gives us confidence in our client backups

After starting with a relativity small deployment we were able to scale up with only minimal additional configuration required. Most was related to geographical differences from the original deployment.

The customer service has always been great from Code42. They have helped us with initial configuration and setup, deployments, and post deployment support.

The technical support has been equally great. Code42 support is always very quick to response and provide solutions. Support staff is always polite and easy to work with.

Previously we had many different backup solutions deployed across different businesses and geographical area. That made for a very insecure and inconsistent experience for our endusers.

Although the initial setup was complex with a global reach and multiple policies for different business unit, Code42 stepped in to assist with the setup which helped make it straight forward.

We implemented through an in-house team with assistance from Code42. Given the relatively small nature of our deployments compared to others we have completed this was all we required.

Unfortunately I'm not in a position to give accurate information about our ROI with CrashPlan. I would need to engage several different teams to obtain the accurate numbers.

I'm not sure I can provide any advise about cost or pricing with this solution. I was mostly involved with the packaging and deployment after the solution was selected and purchased.

I wasn't directly involved in the evaluation of backup solutions, though I do know that we tested several including Symantec and Mozy. I'm sure there were others as well.

In my opinion the CrashPlan solution is best of breed for a corporate data backup solution. It is very stable and easy to work with. The great support and service from Code42 is also a great feature of the product.

It backs up silently and barely prompts the user for anything.

When doing a computer replacement, we restore the data on the new laptop just by having the user log in to Code42.

The login screen for customers could be improved, I find that the white and grey could be hard to read for some customers depending on the brightness of their screens.

This is a review for the design, the login screen has a white background and the text is grey, I've seen it hard to read on some monitors because the text can be barely visible.

CrashPlan is a set it and forget it application that administrators don't even notice running on their computers. They know it is but in the background and from anywhere...what's not to love.

Restoring files to admin machines and file servers are not a concern thanks to CrashPlan. CrashPlan is a set it and forget it application that administrators don't even notice running on their computers. ...what's not to love.

Upgrade process a bit time consuming, but worth the time. Once you have the backup strategy working you don't really need to touch anything. Once in a while a client will lose contact. We have not figured out why. However, the backup usually kicks back in the next day without touching the client.

4 years +

No. We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us iron out connectivity wrinkles.

No. We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us.

No. We are a small organization. We have two campuses about a mile from each other. We implemented one campus and then moved to the other. We encountered no issues adding servers and administrator computers to the organizations presence on CrashPlan's servers.

We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us. The Customer support offered is outstanding. I would rate the customer support a 10 out of 10!!!!

We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us. The Customer support offered is outstanding. I would rate the technical support a 10 out of 10!!!!

We used Symantec Back Up Exec. It was cumbersome to navigate. We have no tapes or hard disk back ups on campus any longer. We've moved to Code 42's CrashPlan for file servers, media servers, administrator laptops.

The initial set up was smooth. As mentioned, we were noobies and were able to implement on our two campuses without issue. Set up / installation was simple. We are a small staff and the network was easy for us.

We have an in-house team. Our level of expertise is higher now that we've worked with CrashPlan employees and understand the rationale behind the way the product is supposed to and intended to function.

We are a small organization. We have two campuses about a mile from each other. We implemented one campus and then moved to the other. We encountered no issues adding servers and administrator computers to the organizations presence on CrashPlan's servers.

I would advise all companies and institutions to purchase a few more licenses than you think you'll need. The licenses are inexpensive. Have a good inventory of what you plan to protect.

We moved away from a local disk and tape backup solution to Code42's CrashPlan. I looked at other cloud storage outfits and CrashPlan is the most personal and friendly company to work with. They are also one of the least expensive.

We moved away from a local disk and tape backup solution to Code42's CrashPlan. I looked at other cloud storage outfits and CrashPlan is the most personal and friendly company to work with. They are also one of the least expensive.

Set it and forget it, remote dashboard, remote configuration.

The ability to change settings on the fly and push them to the remote end user immediately. Allows multiple configuration groups or child organizations for backup settings. Each set independently of the parent organization.

Remote users had external hard drives and used the windows file/ image backup. The user had to be involved in the setup and maintenance of the backup. There was no way to centrally monitor the backups or even what files were being backed up.

Admin notification of changes made by end users. Logs of who made the change to configuration and when.

Dashboard overview to include what devices aren't at 90% or above complete.

The GUI doesn't always show the most current settings upon opening a screen.

3 months

We had to do some digging to find a link that could be embedded into finding a link for the software download.The

Only issues were settings that seemed to change on their own. This was caused by the GUI not always presenting the actual current configuration. he

No issues with scalability. I have changed several backups to include more and larger files. The only issue is the time to get the backup completed. Most of this is on our end because of a limited internet bandwidth connection.

Customer service has been great. When setting up child organizations the first time I moved my profile to a lower child organization. Had to get tech support involved to move me back up. This

Customer support is technical support as far as I have noticed. The only time I had to be routed to someone else was a rights issue. Chat function is very quick way to get a problem solved. Always got a native English speaking person. Very advance notice of any outages and in depth explanation of what functions will be affected.

We used backup exec ans the windows embedded backup software. Neither of these offered an truly cloud backup. It always required someone to carry the backups offsite.

Both of these were very hard to centrally manage for remote users that don't get to the home office often.

A dedicated customer engineer was assigned to us for the initial setup. He was very knowledgeable of the entire product. He basically walked me through the setup of the organization and configurations. He was willing to take as much time as was needed to set us up.

We implemented through an in-house team. Documentation was created for the remote installs that included screen shots and embedded links for software downloads.

ROI was immediate since we didn't have any way to monitor remote users backups. was able to recover accidentally deleted files within the first week. The files would have taken days to recreate at a significant man hour expenditure.

The minimum of 50 users seems to exclude a lot of small companies that could truly use this type of backup. I'm guessing these companies could still use the "personal" version but wouldn't get the central dashboard function.

We looked at several different cloud based backups. There is a n article about the 5 best cloud based backups for nonprofits that helped with the decision.

It seems the best pricing can be gotten at the end of the quarter. But I think that is the same with any sales organization.

The file versioning is fantastic and provides excellent protection against ransomware-style malware, and the ability to control your own encryption keys and push data offsite to the Code42 cloud using your own encryption makes this a full-featured system at an affordable price.

Our office was located in an area that was prone to hurricanes, flooding, and tornadoes prior to moving not too long ago and we have experienced data loss due to natural disasters. We're also a smaller organization, which limits some of the more complex management capabilities (Active Directory, GPOs, etc.) that can be used to control machines. We end up with ransomware infections as a result and Crashplan gives us a way to get our work back without loss and ensure that data loss due to natural disasters is a thing of the past.

The only area of improvement/complaint that I have is that the system is a bit too aggressive during the initial backup - it starts backing up files to the Code42 cloud almost immediately after installation without giving you an option to pick the files to be backed up first. It's easy to correct, but it can be annoying if you don't want the default selections to be backed up.

We've been on Crashplan for just over a year now.

We had no issues with the deployment or usage, it went fast and smooth. The system is well designed and the UI is intuitive and easy to navigate.

Our Crashplan install has been rock-solid, we've yet to experience any real issues (knock on wood). I have no reason to think that will change though, we've done several upgrades since we started and Crashplan only seems to get better.

We're a small organization, so scalability has never been an issue or area we've focused on and I don't expect it to be for some time. I don't foresee any potential issues though.

We've never really interacted with customer service as the licensing and renewals can all be done through the Code42 website.

The few times we've had to interact with customer support, it has been fantastic. These guys really know their product and it shows.

Not really, we had experimented with Mozy and Carbonite, but Crashplan impressed us with the intuitive UI and impressive feature list.

The setup was simple, basically Next, Next, Next, Finish. There's nothing major to configure and most of the out-of-the-box settings are already optimal.

We handled the setup, installation, and configuration of Crashplan fully in-house as our installation was very small and our needs were not complex.

We do not measure this so it's difficult to say, however, we have dealt with ransomware and fully recovered our data without paying it, so there's definitely an ROI to be had.

The Code42 website is very transparent with the pricing and licensing, there's not much to explain. The only thing we've ever come across that needs a little clarification is that each user license is for four devices.

We tried out Mozy and Carbonite, but chose Crashplan because of it's feature list and simplicity. It just worked and worked well.

This is a full-featured backup solution with a straight-forward licensing system and affordable pricetag. It's highly recommended for organizations both big and small.

The ability to restore files from a specific date and time is the feature that I like the best. The software de-duplicates so we are able to store multiple versions without taking much more space.

With this software I have been able to easily restore files from several months ago that have since been changed. This is very helpful if the client changes their mind and wants to go back to a previous design and we forgot to save a copy of it before modifying the design.

The support documents, although very thorough - can take a long time to readthrough. I would often prefer a simplified version

Over 3 years.

The Crashplan support team was able to get us up and running very quickly. I didn't have any trouble with the initial deployment.

There are some key settings to increase the amount of memory that Crashplan can utilize that will help with stability. Also the frequency that you scan files.

We have not encountered any scalability issues with our installation. It is capable of way more than we are asking of it.

The purchasing process was very pleasant. All of my questions were answered. There were no surprises. Everyone that I have dealt with has been very courteous.

I normally have great experiences with technical support. When you can get a support person to look at your log files, you can typically solve the problem pretty quickly. Most of the problems that i have encountered have been caused by drive failures.

Tape backups were taking too long. They were not reliable. We were not able to restore files quickly. We didn't have the version history that we desired.

I have configured Crashplan at my home without any trouble at all. At work, I enlisted the support team to help me configure our setup because I needed to be sure it was done correctly. They saved me a bunch of time

I implemented Crashplan Pro E with the help of the Code42 support team. Their experience was exceptional. I remember telling everyone that would listen how great the software was.

This is a strange question. This software is much less expensive than all others that I considered. Because we are using Crashplan, I have been able to restore data that would have cost a fortune to recreate.

Ok, this is getting silly. Why so many questions? They can do their own research on pricing. For me, the pricing was reasonable and the licensing was acceptable.

I used Metiix previously. It was essentially rebranded Crashplan software. It was effective much more expensive.

Compared to all other backup solutions that I have encountered, Crashplan is a pleasure to use. It is very simple, yet very powerful. Stop reading these reviews and try it for yourself. You won't be sorry.

The most valuable features for us are the training and support they provide, as well as ease of backup from the product.

It's allowed us to recover files that we weren't able to recover before.

It's a bit thick, so it takes time for admins to utilize full capabilities of the product. What I mean is that in Photoshop, for example, it's a huge program and for admins under the hood it can take weeks to really sort through all the functions and capabilities. There is extensive documentation though and help is just a chat box away, so you can get through it. It just takes time for admins to learn all the ins and outs of the program, but like Photoshop it's worth it

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

The way that CrashPlan provides file versioning is stellar, and the client for backing up and restoring is intuitive. CrashPlan has the flexibility to either host your backup server in the cloud or let you host it on-premises.

CrashPlan has placed the power of backup and restore back into the hands of the user and greatly lessened the time it takes to associate a user with their own backups and revision history.

Deployment of CrashPlan is extremely automation-friendly and the integration with LDAP for access control management is seamless.

I believe most of this has been ironed out, but I have previously hit a few snags in the client deploy-upgrade process with the customized backup agent. Recent deployments of the backup agent have gone smoothly.

1 year.

The deployment process is very intuitive and integration friendly. The CrashPlan admin interface pulled all the details from our Active Directory without pause.

On a rare occasion, the backup agent on a client machine would need to be stopped, removed, and re-installed. This has only happened on the OS X platform.

Because CrashPlan allows for both a cloud-hosted model and an on-premise solution, scaling our installation of 300+ computers is going smoothly.

I haven't had to deal much with their customer service, but they have always been prompt, professional, and able to solve my issues.

CrashPlan Technical Support is absolutely outstanding. They know the product very well and are always able to provide prompt solutions or follow-ups.

There was no full-featured backup solution (ie: complete file revision history and on-demand restores) in place at the time that CrashPlan was chosen.

I actually enjoyed many facets of the deploy process because of its simplicity. The package customization process, specifically, is very intuitive.

Because the deployment of CrashPlan was so simple, intuitive, and generally a fast process, it was conducted by an in-house team.

Having an enterprise backup solution in place instead of relying on odd one-off solutions, such as time machine, easily saves $20,000+ in desktop support and admin time a year.

Give them a shout -- CrashPlan is definitely willing to work with you on pricing given your organization type (ie: non-profit or government sector).

I did have the privilege of evaluating a potential competitor -- BackBlaze.The enterprise features were just not mature enough compared to CrashPlan.

The free version of the CrashPlan client actually comes in handy free personal use or when there is an odd machine which needs to be backed up off-site.