Mimecast Insider Risk Management and Data Protection Reviews

The mobile app allows my users to access files from their laptops, even when DR is not needed. 

They could always reduce the price.

3+ years

We use JAMF and KACE to deploy. There have been no deployment issues.

Customer service from Code42 is top notch. I recently had one of their employees call me on his day off to check on an open case!

Yes, we used Carbonite. The product seemed to back up our files OK, but when it came time to restore, we were unimpressed. The restore was limited to 18GB per day. NO good when the VP has 600+GB to restore.

Setup could not have been much easier. 

Computer users do not back up their files. Or they back them up on external hard drives that they keep in the laptop bag. When bad things happen, they can't retrieve them. CrashPlan solves that problem. CrashPlan has proven to be a backup AND restore solution when other solutions were only "good" at backing up. Restore? Not a priority with other "solutions."

CrashPlan allows my employees to think about business, not whether their files are backed up. CrashPlan has proven to be reliable and unobtrusive to the user experience. We have had minimal issues and nothing significant.

The enterprise tools of CrashPlan PROe make deployments and monitoring as well as recovery extremely easy for my team. The most valuable feature is the ability to see not just if someone is backed up, but the last time and the percentage of their system that is protected.

Tasked with Business Continuity, IT now has empirical evidence that we are protecting endpoints.

Protecting Servers would be an excellent area to improve. There are workarounds but basically you have to treat them as end-users, which is not the same experience for a server environment.

When reporting backups, the system presumes all data must be backed up, resulting in irrelevant progress metering (500 GB to backup...but really only a change set of 1 MB)

About a year

The service ports and internal/external/DNS settings gave my team a challenge, but that may have well been our processes and documentation as much as CrashPlan.

None. CrashPlan has worked every time we have needed it to.

None. We protect over 200 endpoints -- remote workers out of the office - with no challenges and centrally from one management console.

The buying process was easy. Multi-year discounts sweetened the deal. Customer Service has mainly been a strong desire to learn about our uses of the product and gather feedback for improvement and engage with the Code42 customer base. This has been a refreshing approach from some other SaaS providers who say they value their customers.

My team worked through any issues with Tech Support but I had no first hand experience. The product works, so I presume they resolved any support needs.

We used Carbonite who promised enterprise management tools but did not deliver after 24 months. Code42 sold a finished product that delivered on its promise.

There was technical complexity to configuring server IPs and ports. Deploying to the endpoints was much easier than expected because the user's could self-service a portion of the process and it was integrated into AD (via ADFS).

in-house.

Jus the other day a Sr. executive had their hard drive crash. Another Sr. executive had their laptop stolen from their vehicle. We recovered all files and we could tell that they were all recovered because we could report the last backup timestamp and the percentage (100%).

We measure ROI in business impact and CrashPlan more than paid for itself in those two recoveries. Our previous solution could never have achieved that.

Negotiate a multi-year discount. You are allowed up to five devices (computers) per user account but do not attempt to "share" across users because you will (1) be out of licensing compliance and (2) lose the functionality of the iOS App which our users LOVE (access your files from a business lunch while your computer is not with you).

Mozy, Carbonite, Kaseya End Point Protection

Stop evaluating. Purchase CrashPlan. Implement it. Go spend time on other IT initiatives because CrashPlan just works.

Some of the most valuable assets that I have found are just the ease of use of the product and that I can access the files anywhere. Now there is also an iOS app that I am looking forward to using and I love being mobile.

Well at work we are not allowed to use Time machine backup therefore its nice to be able to access the files on and off the domain and then i can access them on my home computer.

None at the moment.

Me personally 4 months, but the company I work for has been using this for about two years now I believe.

I have not it has been a very easy transition into using this software.

None whatsoever

None

Great

Very informative

Not sure as for the company

I wasn't with the company at that time

none

This product works like most other backup products available. There are some advantages with appliances available, internal or external cloud backups, and fairly granular security settings.

This company stands out on it's customer support. There have been technicians available every step of the way, through testing to deployment, and scaling.

No problem is too big, or too small for these guys!

6 months

The ease of use for the end user and the seamless data backup and restore ability.

It has drastically reduced restore and migration times for end users.

2+ Years

No, the product has been incredibly stable.

No.

Customer service has been excellent.

Excellent.

Setup was straightforward and relatively painless.

We installed the product in-house.

I can recommend CrashPlan to anyone. It has saved us in IT countless hours restoring data and migrating users to new machines.

• Cloud backup
• Backup management

In the past we had no unified backup solution and no way to monitor client backups.

As we aren't using the latest version yet, I don't want to suggest improvements to the platform.

I've been using it for one year.

No, it was very easy and streamlined.

No, it's very reliable and stable.

No, our capacity to grow has been wonderful.

It's great! We haven't needed it much because it is such a great product.

Their tech support is excellent.

We previously had random solutions and nothing unified across platforms.

It was very straightforward as it's a very easy process and gives you a lot of flexibility. For example, you can schedule it with the client or push it out with group policy.

In-house all the way.

So far we've saved a lot of data and prevented loss for some clients that either had their devices stolen or the hard drive had failed.

I think Code42 is very competitive in their pricing, but I wasn't involved with our finance folks while they negotiated the pricing. My only advice is to do an accurate accounting of your needs and negotiate the lowest price for licensing.

No we didn't as Code42 is head and shoulders above the rest.

The UI is very intuitive for both the end users and admins.

Crashplan gives our users the peace of mind that company data is always being backed up without the need to "make sure" it's being backed up. It's very unobtrusive both for the end users and admins.

Download speeds could be faster when restoring from the cloud.

8 years

No.

No.

No.

Excellent.

Excellent.

Crashplan was easier to use for the end users and administrators.

No.

In-house.

LiveBackup.

Crashplan has saved my company from a great deal of data loss. I recently recommended Crashplan Pro for Small Business to a family member and it has saved them from complete loss of data due to a catastrophic hard drive failure.

Instant access to backups, whether hosted or local, has been the most valuable feature.

Kryptolocker has visited our organization several times over the past couple of years. Each time, we have the user back up and running within the day because there are up-to-date backups waiting to be restored. Rarely are files lost during the restoration process. This has been key in keeping several executives happy.

Adding multi-user support would be huge. It would help immensely with access and administration challenges in the higher education realm.

We've been using Crashplan for about two years now.

Deployment has been great. Coupled with our deployment solution, we basically push a button and it deploys to the correct user on the correct computer.

This piece of software is absolutely stable.

None.

10/10. Code42 knows how to treat its customers right.

10/10. Great tech support, although we rarely need it.

We previously used a tape backup system. This seemed a bit archaic, and the turnaround on getting users back up and running after a full system crash/loss of data was unacceptable.

I was less involved with the setup, but from my point of view, it seemed pretty simple.

This backup solution seems to be the best on the market. Ease of usability, both on the administrative side and the customer side, make it worth the install alone. Add in the stability and constant reassurance of knowing your files are only a download away is next to none.

The web console which allows me to see all of my users and their devices, to manage my security authentication and licenses, and to restore files for less-skilled users.

Replacing laptops has become so much easier, whether from a hardware failure or with newer equipment. My users are restoring their own files because it's so easy to use.

It is a little confusing for users when they are replacing a laptop - a couple have wiped out their backup by choosing "adopt" before they do a restore. Maybe an option or rewording or step-by-step guidance so they can restore their old documents and then continue using this new device in place of the old?

3 years

No.

No.

No.

Excellent customer service and quick response times.

Very good, very knowledgeable.

We previously used USB drives with Microsoft's backup, but the rate of failure was high, the reliability low.

Setting up CrashPlan was easy from start to finish. My users do their own installations.

The biggest question that I am asked by my users is "Are you sure it's running? I don't notice it - it's not slowing me down." That's a big compliment to the software.

Ease of setup and configuration.

We no longer have to be concerned about losing data to drive failures or user error.

I'd like to see some better options with account management in the software and a simpler way to track where you are using licenses.

3 Years

None, it went flawlessly.

I have had a remote storage server fail to start a couple times. Its a simple fix since the service backs up all its settings and lets you just re-install to get right back to where you were.

Code42 has excellent customer support. We always get prompt replies to e-mails, and their phone/chat support has yet to let us

Give them a try, you won't be disappointed.