Name: Mimecast Insider Risk Management and Data Protection
Brand: Mimecast
Rating: 4.5 (78 reviews)

Education Account Executive at a tech services company with 501-1,000 employees

Sep 29, 2015

My MacBook backs up automatically without my involvement, providing me with assurance that my data is secure and recoverable.

Pros and Cons

"I just love the security/safety of having my Mac backup automatically, without me having to think about or do anything to ensure my data is secure and recoverable."

What is most valuable?

I am an end-user at an organization that uses CrashPlan PROe, and I can attest that my MacBook Air boots up quickly, with no lag or delay.

I've also met with some of the folks at Code42, and find them all to be very helpful, friendly, and knowledgeable. I recommend them frequently. Give them a call, if you're checking out backup/recovery solutions.

How has it helped my organization?

I just love the security/safety of having my Mac backup automatically, without me having to think about or do anything to ensure my data is secure and recoverable. I travel frequently, and I can be pretty rough on equipment, moving from place to place in a hurry (don't tell my IT guys), so having backups that I don't have to think about is just great.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user300762

Server Advisor at a tech company with 10,001+ employees

Aug 27, 2015

Download

We no longer have to use piecemeal procedures that failed more than it saved data, but its use of Java needs to be eliminated.

Pros and Cons

"We were using piecemeal procedures that failed more than it saved data."

"Java needs to go away."

Valuable Features:

I really like that it backs up the second it knows where to go.

Improvements to My Organization:

We were using piecemeal procedures that failed more than it saved data. This has had a huge impact on our organization.

Room for Improvement:

Java needs to go away.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide

Mimecast Insider Risk Management and Data Protection

April 2026

Free Report: Mimecast Insider Risk Management and Data Protection Reviews and More

Learn what your peers think about Mimecast Insider Risk Management and Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

DOWNLOAD NOW

894,668 professionals have used our research since 2012.

it_user278580

Desktop Services Specialist with 501-1,000 employees

Aug 4, 2015

Download

The back-up process does not slow down systems because of a file scan-and-sync.

Pros and Cons

"The CrashPlan PROe client app's ability to provide continuous, real-time backups by monitoring the file system allows data to be safeguarded almost immediately after it has been saved to the disk."

Valuable Features:

The CrashPlan PROe client app's ability to provide continuous, real-time backups by monitoring the file system allows data to be safeguarded almost immediately after it has been saved to the disk. The speed and efficiency allows my users to remain backed-up without having to think about how it is being done, or complain their system is running slow because of a file scan and sync.

Improvements to My Organization:

On several occasions staff members have had to open up CrashPlan PROe, log in and begin restoring files. There are numerous scenarios where this has happened. A keynote deck went missing, possibly trashed by accident, and it was recovered. A user had their laptop stolen and had to get back up and running on a new one right away: they fired up CrashPlan, selected the last backup of their missing laptop and restored everything to the original locations. I even used CrashPlan to recreate a system error I was researching by restoring the problem files after I had addressed them.

Use of Solution:

2+ years

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user278397

Director of Information Technology with 1,001-5,000 employees

Aug 4, 2015

Download

It backs up the files of users in the field automatically without them doing their own backups on USB drives.

Pros and Cons

"Customer Service: Exceptional customer service. Always above and beyond."

Valuable Features

Ease of recovery by end users.

Improvements to My Organization

We used to use a LAN-based backup which required home-office use only. When the users went into the field and completed work, that work was always at risk. The users were supposed to do their own backups of the data on USB drives, but it was rarely done. Now, there is no question that the files are backed up.

Use of Solution

Four years

Deployment Issues

The deployment was smooth and easy.

Stability Issues

None

Scalability Issues

None

Customer Service and Technical Support

Customer Service:

Exceptional customer service. Always above and beyond.

Technical Support:

Also exceptional.

Initial Setup

The setup was quite easy. It was a Linux deployment that we have since moved to Windows.

Implementation Team

In-house

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user279222

IT Manager with 51-200 employees

Jul 26, 2015

Download

It allows for a set-and-forget backup process, but it should have the Java engine removed.

Pros and Cons

"Set-and-forget (but email reports are available) backup process."

"Removal of the Java engine would be fantastic."

What is most valuable?

Set-and-forget (but email reports are available) backup process. It's hard to mess up the setup.

What needs improvement?

Removal of the Java engine would be fantastic.

For how long have I used the solution?

1 year

How are customer service and technical support?

I've never had a problem getting a hold of somebody within a few minutes if I had a question.

Which solution did I use previously and why did I switch?

We used MozyPro previously. The per-GB charge was causing the price to skyrocket.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user278385

Infrastructure and Support Manager with 51-200 employees

Jul 26, 2015

Download

End-user workstation backups are consistent and always running, but I'd like to see the ability to bulk clear alerts in the admin console.

Pros and Cons

"End-user workstation backups are consistent and always running."

"Would like to see the ability to bulk clear alerts in the admin console in a future release."

What is most valuable?

Continuously automated with no end-user involvement.

How has it helped my organization?

End-user workstation backups are consistent and always running. Previously they were rarely completed correctly.

What needs improvement?

Would like to see the ability to bulk clear alerts in the admin console in a future release.

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

No issues with deployment at all.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is excellent!

Technical Support:

Technical support is excellent!

Which solution did I use previously and why did I switch?

In-house developed a backup application, but we switched because it was outdated and nowhere near as good as CrashPlan.

How was the initial setup?

Initial setup was very easy.

What about the implementation team?

Implemented via in-house team.

What's my experience with pricing, setup cost, and licensing?

Pricing is reasonable for what it provides.

Which other solutions did I evaluate?

Avamar, Mozy, Carbonite

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user277506

Infrastructure Engineer at a tech vendor with 10,001+ employees

Jul 22, 2015

Download

95% of restores globally are self-service so that IT doesn't have to get involved. But, reporting is limited if not using the API.

Pros and Cons

"The main plus for us is 95% of restores globally are all self-service."

"Reporting is pretty limited if you are not using the API."

What is most valuable?

Automated backups/restore and is easily implemented. There are always new features being released, which keeps us excited to use the product.

How has it helped my organization?

The main plus for us is 95% of restores globally are all self-service. Not having to have IT help out the users to get their data back is a huge plus.

What needs improvement?

Reporting is pretty limited if you are not using the API.

For how long have I used the solution?

1 year

What was my experience with deployment of the solution?

No issues. We had 2000 seats deployed in about 2 weeks.

What do I think about the stability of the solution?

We have had no issues for 1 year. Very stable product.

What do I think about the scalability of the solution?

We have added 2 entire regions with ease after only having 1.

How are customer service and technical support?

Customer Service:

Customer service is always very easy to get a hold of and are very knowledgeable.

Technical Support:

5 stars.

Which solution did I use previously and why did I switch?

Yes, we used Connected backup. The system was abused after being passed around to different people and it got to a point where restores would be failing on compressed files. Mainly .pst files.

How was the initial setup?

Very straight forward, it took no time for the solutions architect to throw something together for us.

What about the implementation team?

We used an in-house tool to deploy, although any client upgrades come directly through the console.

Which other solutions did I evaluate?

Yes, we evaluated E-Vault as well as Druva.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user274059

Customer Support Technician with 501-1,000 employees

Jul 16, 2015

Download

While it's not cheap and initial deployment issues notwithstanding, it cleans infections and losslessly restores data.

Pros and Cons

"CrashPlan is one of the top three software implementations I have ever been involved with in 15 years."

"It is not cheap, but when you can restore thousands of hours of work without issue, it does not matter so much."

What is most valuable?

Restore function

How has it helped my organization?

We no longer worry about viruses like Cryptolocker or Cryptowall. If an infection happens, and it has, and will happen again, we don't experience data loss. The most time we spend is identifying the source of the infection. Servers are backed up with CrashPlan and users data is backed up with CrashPlan. We just clean the infection, restore the data and we are done.

What needs improvement?

Minimal to no data loss, and a lot of time saved as well as user peace of mind.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

At first, but we got excellent assistance from top tier support at Code42 and all issues we resolved quickly.

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How are customer service and technical support?

Customer Service:

Excellent

Technical Support:

Excellent

Which solution did I use previously and why did I switch?

Yes; unreliable

What's my experience with pricing, setup cost, and licensing?

It is not cheap, but when you can restore thousands of hours of work without issue, it does not matter so much.

What other advice do I have?

CrashPlan is one of the top three software implementations I have ever been involved with in 15 years. It makes my job easier. It makes the users jobs easier. I have seen users almost break down and cry tears of joy because we were able to restore critical documentation with years of research so quickly. It makes us in IT support look good.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.