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Senior Systems Engineer at a tech vendor with 201-500 employees
Real User
Provides a great deal of detail, improving our processes for determining where problems lie, in near real-time
Pros and Cons
  • "The most valuable feature for me is being able to find a machine, regardless of which cluster it's located in, as quickly as possible, and being able to work on it. A lot of times we are called upon to troubleshoot an issue. That usually means there's a problem that needs quick attention. Being able to find machines, ascertain their status, and do so in a timely manner, are processes that are very critical to our business needs."
  • "The integration with Splunk is a little lacking, and this is something that we've worked on with Nutanix quite extensively in the last year or two. It didn't really have a good integration. They built some dashboards, where they were trying to kind of recreate Prism. Prism is its own utility; it works well for what it does. But it doesn't provide us quite the detail that we are looking for or the historical data that we were after. So we had to build our own custom apps for Splunk."

What is our primary use case?

I'm one of the administrators in our data centers. My title is Site Reliability Engineer, so my use case is that of a user and getting it to administer machines and monitor application performance.

The purpose for Nutanix, in general, was to reduce our footprint within our data centers, to scale down to a single point for all of our compute and storage, which it does very well. We're using Prism Pro to access all of the different clusters; we're able to get to them through one interface.

How has it helped my organization?

Based on information that we're able to derive from the application, we have utilized another monitoring tool, Splunk, and we're able to retrieve data on a frequent basis. We are able to find information about different VMs, or historical data regarding the process of those machines. That has been greatly beneficial for us to determine problems with our application; when machines move if there's an HA event and what those machines are; if there's a failure, what machines were involved in the problem, and where they're migrating to. It gives us a great deal of detail and it has helped improve our processes to determine where problems lie, where machines are going and what's happening with them, in near real-time. It's helped our troubleshooting process a great deal to have that information at our fingertips.

What is most valuable?

The most valuable feature for me is being able to find a machine, regardless of which cluster it's located in, as quickly as possible, and being able to work on it. A lot of times we are called upon to troubleshoot an issue. That usually means there's a problem that needs quick attention. Being able to find machines, ascertain their status, and do so in a timely manner, are processes that are very critical to our business needs.

What needs improvement?

I've used other products that are similar in nature and they can be very complex, but they have good documentation to back it up. Nutanix is no exception to that. Their documentation is quite extensive but can be challenging to read if you don't know the product firsthand. Still, it is very good at describing the features and functionality that you're looking for. But something to improve upon might be the ease of access to documentation, and helping users understand which information is going to provide the detail they need to complete their job.

The integration with Splunk is a little lacking, and this is something that we've worked on with Nutanix quite extensively in the last year or two. It didn't really have a good integration. They built some dashboards, where they were trying to kind of recreate Prism. Prism is its own utility; it works well for what it does. But it doesn't provide us quite the detail that we are looking for or the historical data that we were after. So we had to build our own custom apps for Splunk. Since doing that, we have been working with Nutanix to try and improve, to some extent, what they put out for the public. But in general, we've done some of our own customizing of our own dashboards. 

So the integration itself has not been great, but the work that we have done on our own towards Splunk has been really good. On the plus side for Nutanix is that the API calls it has that allow you to retrieve information about their product are incredible. The amount of data that you can retrieve is immense. The downside would be how to best utilize that data once you have it. That's where it's lacking, and I know that they're taking strides to improve that.

The types of data I'm referring to are CPU statistics, memory usage; when there's an HA event; where machines were located and where they're being moved to. At times, if a node fails or goes down for any reason, or there's a memory failure, it has to live-migrate those machines somewhere else. Being able to identify what those machines are, where they're going, and what impact that has to the infrastructure, is a real help to someone like me. That helps me to know what the impact is going to be to our clients and how quickly we can get the system back up to a stable and fully functional state. If we had a problem with the server, being able to look back in historical data and determine what led up to that event is another use for the data. We have roadmapping graphs that show growth in storage and CPU usage, for predicting when we need to purchase more. There's quite a lot of information there that we use to help with our job.

One thing I would really like for them to do is to correlate multiple machines together, multiple VMs, and get a bigger picture of CPU usage or memory usage. That's a real challenge in Prism Pro that we overcome utilizing Splunk. That might be something they could work on, but we found ways of utilizing the data that they provide already through REST or API calls and having access to it through a Splunk interface.

I've been wanting them to improve and mature their Prism interface. With our utilization of Splunk, I found that we tie those together pretty well. Having them revamp the entire product to try and make it better would be a real challenge.

Buyer's Guide
Nutanix Cloud Manager (NCM)
September 2025
Learn what your peers think about Nutanix Cloud Manager (NCM). Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Nutanix, in general, and subsequently Prism Pro, for the past three years.

What do I think about the stability of the solution?

By and large the stability of Prism Pro is very good. 

I do feel that we seem to run into a lot of problems with memory DIMMs within the Nutanix servers. Maybe they're overly cautious, but we do seem to get frequent failures for nodes that are removed for possible memory issues, or just the possibility that there could be a memory issue. If overly cautious is a downside, they're overly cautious. But if that means that our systems perform well and we don't get errors of data corruption, then it's all for the better. 

Their systems are very resilient and their uptime is very good, as they automatically live-migrate machines off to different nodes in the same cluster. They do that very well.

Having the cluster live outweighs having a single node fail, and that's the whole point of having multiple nodes. From that standpoint, the last time we had a system down because of the Nutanix was probably two years ago. And the cause was a network issue, which was something outside of their control. One cluster could not talk to another cluster and it went into a panic state and started shutting down VMs. It wasn't that Nutanix went offline. We had a network issue. They went into a protective mode to protect the data. That may be leaning towards the overly cautious, but we had zero corruption with any of our actual VMs. It did bring our application down, but everything was functional once we got the network issues worked out.

What do I think about the scalability of the solution?

The scalability is fantastic. Anytime you need more hardware, you just throw it in and it consumes it and starts working with it. 

The only downside is the size of the clusters. As you start growing out towards 20 or more nodes, it becomes unwieldy and slows down the administrative processes. Users and administrators have to be aware that they have to scale out their clusters in addition to scaling out nodes when they have to increase capacity. That just goes along with understanding how the systems work and where their peak performance is at, and making sure that you build out correctly.

We have about 20 users of Prism Pro and they range from automation technicians to engineers to site reliability engineers, to those who actually administer the system. We have two staff for deployment and maintenance of Nutanix. Their roles are to maintain and upgrade and monitor the Nutanix infrastructure.

Our shop is 100 percent Nutanix. We do have some bare-metal servers that have functions for other applications, but all of our compute runs on Nutanix. So our use of it is rather extensive. We utilize it in all of our data centers exclusively.

How are customer service and support?

Their support is second to none. Anytime you have an issue, they know what they're doing. They get the right people involved and your issues are taken care of in a very timely manner. Their support is fantastic. I hate giving people a 10 out of 10, because I think there's always room for improvement, but their support is really close to a 10. They're responsive and knowledgeable. And when they don't know the answer, they quickly get to someone who does.

Which solution did I use previously and why did I switch?

Previously, we were running on Hyper-V from Microsoft. We found that it didn't suit our needs. We needed the compute, the storage, and everything under one roof, which Nutanix provides for us. Also, Nutanix's solution is more elegant than Hyper-V because you're able to bring multiple servers together into a cluster and maintain your VMs in a cluster of servers. That's as opposed to a single point of failure with one server or one array or the like.

How was the initial setup?

I wasn't deeply involved with the initial setup, but I think that it was fairly simple. I do know that anytime we need to add more infrastructure, the integration with additional nodes or adding a new chassis is extremely simple and well laid-out. They excel at that.

What about the implementation team?

We did work with an integrator and we had two sales engineers from Nutanix who assisted with that process. They were fantastic. Nutanix is a great team to work with.

What was our ROI?

I'm not privy to the numbers, but I think our ROI is quite high for Nutanix.

The contributing factor is, being able to have all of our infrastructure in one location. We use Nutanix not just for the software, the hypervisor, but for the entire solution. We're utilizing their chassis and their nodes. Having that all in one place, and being able to just add more hardware as we grow our infrastructure, is incredibly useful. It allows us to grow as we need and when we need. That alone allows us to dictate what drives our costs — when we need compute, how much compute we need — and allows us to stay ahead of our growing client base. 

In addition to that, their uptime allows us to have the performance and reliability that our customers demand.

What's my experience with pricing, setup cost, and licensing?

It's cost-effective. It's not necessarily cheap, but it's also not inordinately expensive. It comes down to how much you use it to offset some of the costs. If you're all-in with Nutanix, and you have a lot of nodes, it drives down the cost.

Which other solutions did I evaluate?

I know Hyper-V was a consideration. We may have also considered VMware.

What other advice do I have?

Do your homework and make sure to get some engineers involved at Nutanix who can assist you. You'll run into issues that they can help steer you around. Nutanix is willing to help if you are willing to ask. The system is not without its complexities. It has a lot of features and there are a lot of things that you can do with it. If you engage the professionals at Nutanix, they can steer you in the right direction. You should utilize them.

Prism Pro can be quite complex, if you want it to be. At its heart there are a lot of features available. If you utilize it for simple purposes, then you can get simple answers. The ease of use really depends on what level of technicality you want to have with it. But in general, the interface is well laid-out. There's a little bit of a learning curve in making sure you're going to the right location and knowing what you're trying to locate. But otherwise, I feel that the interface is well laid-out and intuitive to use.

Some other things they've done recently, like having events tied back to documentation, which is something that they are working on right now, have been great.

The biggest lesson I've learned from using the solution is that you get what you pay for. Nutanix has been a great company to work with. As I said, their support is fantastic. If you're going to use someone for your critical business needs, make sure that it's a company that's going to stand behind you and help make your job better and easier.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1667082 - PeerSpot reviewer
System Engg at a healthcare company with 1-10 employees
Real User
One-click upgrade is very helpful, and Nutanix support is extraordinary
Pros and Cons
  • "Among the most valuable features are the one-click upgrade, that Nutanix is very easy to understand, and that it's very user-friendly."
  • "We have faced some issues during operations, but when we log a case with Nutanix support, they help us to resolve them."

What is our primary use case?

We have installed a physical Nutanix box and we have created the server on it. Our infra is running on that server. We have Citrix infra, so we configured our Citrix in Nutanix only.

How has it helped my organization?

We were facing some issues with a vendor accessing our VDI, but after we installed Nutanix, that issue was resolved.

What is most valuable?

Among the most valuable features are 

  • the one-click upgrade
  • that Nutanix is very easy to understand
  • that it's very user-friendly.

For how long have I used the solution?

We have been using Nutanix Prism Pro since 2018.

What do I think about the stability of the solution?

In terms of its stability, it is a good solution.

What do I think about the scalability of the solution?

The scalability is also good. We have around 4,000 users across India and we are planning to increase our node in six or seven months.

Currently, we need no more than four or five staff to operate the Nutanix infra.

How are customer service and support?

We have faced some issues during operations, but when we log a case with Nutanix support, they help us to resolve them. Their technical support is very good. The support they provide is extraordinary. If we raise a P1 ticket, they will respond within 20 to 30 minutes.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used VMware but we migrated to Nutanix.

What other advice do I have?

We are not facing any problems with the solution. Nutanix is good when compared to its competitors. My advice is to go for it. We have another office in India, where they have a VMware setup, and we are going to migrate them to Nutanix there as well.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Nutanix Cloud Manager (NCM)
September 2025
Learn what your peers think about Nutanix Cloud Manager (NCM). Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
CEO at Orieta.tech
Real User
Good performance, helpful technical support, and easy to set up
Pros and Cons
  • "It's easy to set up."
  • "I'd like them to offer a more flexible licensing model."

What is our primary use case?

The solution is a management portal for the entire solution. You can have a look at your configuration and do different kinds of configuration monitoring management. You have the infrastructure implementation workflows on top of it, so that's the portal that will manage these underlining nodes.

What is most valuable?

It's a stable solution.

The solution scales well.

Technical support is helpful.

It's easy to set up.

What needs improvement?

Licensing could be more flexible in future releases.

For how long have I used the solution?

We've used the solution for two years. 

What do I think about the stability of the solution?

It's a stable solution. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution can scale as needed.

I can't speak to how many people are using the product right now.

How are customer service and support?

Technical support is great. They helped during the setup and were excellent. 

How was the initial setup?

The solution is very straightforward. The deployment took about five to six days. It took about a week's time.

Anyone who is comfortable with any virtual edition of a solution with five to six years of experience will be able to manage it. I can manage the entire solution myself.

What about the implementation team?

The solution is easy to self-deploy. During the initial setup, we worked directly with technical support, and they were quite helpful.

What's my experience with pricing, setup cost, and licensing?

I'd like them to offer a more flexible licensing model.

What other advice do I have?

I'm not sure which version of the solution we're using.

I would recommend the solution to others. Overall, I would rate it nine out of ten. We've been very happy with it. I'd advise potential users should first run a POC and then go for it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Manager at a tech services company with 10,001+ employees
Real User
Simple user interface, easy administrator management, and straightforward installation
Pros and Cons
  • "The most valuable features of Nutanix Prism Pro are the user interface is quite easy to understand and it provides easy management for administrators."
  • "Nutanix, as of today, they do not have many of the features that VMware hypervisor provides, such as the memory layer."

What is our primary use case?


We have been using this solution mainly for our high-performance computing use cases. We had a requirement of creating multiple VMs and keeping the file server in the same nearby location. The VMs will turn all the data and their inputs and outputs will happen through the file server. We wanted something that supports virtual machine files, blocks, from a storage point of view.

What is most valuable?

The most valuable features of Nutanix Prism Pro are the user interface is quite easy to understand and it provides easy management for administrators. It is reassuring that the data is secure, even if something was to happen to it, the data can be recovered with the built-in option in the tool.

What needs improvement?

Nutanix, as of today, they do not have many of the features that VMware hypervisor provides, such as the memory layer. Nutanix is not known in the virtualization world, it is known only in the file server world. Due to this, many of the software vendors who provide their virtual appliances, do not support Nutanix as a platform. Their partnering has to improve, when the software vendor does not support Nutanix, we have to deploy Windows into the projects.

The solution could improve by reducing the alarm sensitivity and have categories that show only the critical elements on the console. Not everything that triggers the alarm. I understand these alerts but if my manager was to look at them he would be concerned not understanding they are minor alerts.

Additionally, if they could make templates to allow the provision of the images from the dashboards, instead of doing multiple steps would be a good benefit.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

The solution has high file and server availability, it is very stable. We had an incident with our data, due to the data getting corrupted from an endpoint issue, not from an infrastructure problem. However, through a server snapshot file, we were able to recover more than 20 terabytes of data in this solutions' native features. We did not need to obtain any other recent configuration transform data, the feature was already provided. This was really helpful.

What do I think about the scalability of the solution?

We have scaled Nutanix Prism Pro at least 300 percent after deploying it and we are still not at the bottleneck point. Our current footprint is quite large, we are not seeing any challenges. However, each cluster will have to be kept at a finite number. If the cluster size should is too big, your maintenance window will increase for a very long time. If you can keep cluster size to a minimum, then it will be easy for you. For example, if you have a hundred node cluster and have to do maintenance, then the patching will be happening on a single node layer. Patching all the servers one by one will take too much time for us. It makes sense, in the design phase, to keep those clusters to a smaller figure, approximately 20 nodes.

How are customer service and technical support?

We have purchased Lenovo appliances. Due to this, our primary call for support has to go to Lenovo, and then they will pass us off to Nutanix. We cannot raise a call directly with Nutanix for assistance.

How was the initial setup?

The initial installation was straightforward. We brought up the whole cluster in approximately two days.

What about the implementation team?

We had peer support from the OEM vendors for the deployment. 

What's my experience with pricing, setup cost, and licensing?

The solution is a bit high in price for what we are receiving as features. I feel they are overcharging us at approximately 25 percent. That is something that they should change.

Which other solutions did I evaluate?

We explored Horizon, Cisco, HP, and many others. However, Nutanix won because the file server layer of Nutanix is more mature compared to the other competitors.

What other advice do I have?

Nutanix Prism Pro is a good tool but is not for every use case, there will be a few constraints that might not make it become a single layer but it can be one of your hypervisor layers in your infrastructure.

I rate Nutanix Prism Pro an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Analista Senior de Servidores at vocem teleservicios
Real User
Offers simplicity, statistics, states of equipment resources, alerts, and updates in a single click
Pros and Cons
  • "It is interesting to me how Nutanix manages hyperconvergence, the possible failures that can occur in the platform migrating machine machines to nodes without problems while solving the failed node, but without a doubt prism is the feature that I value the most since I can manage and monitor everything in a single tool, giving me simplicity, statistics, states of equipment resources, alerts, updates in a single click, migrate equipment nodes manually or automatically."
  • "I think one of the points to improve is having the platform with multiple languages, for example Spanish, seriously, one point to consider is a valid point for me, my native language is Spanish, being in Venezuela."

What is our primary use case?

In our organization since we implemented Nutanix, we have focused on migrating critical business production applications and services to Nutanix due to its high performance, high availability, reliability, and 99% confidence that all applications and databases do not They will have problems. In addition to the performance that we can have with Nutanix, we have platform management tools that show us everything that happens in the environment of virtual machines with Prism that allows us to quickly and graphically monitor our environment.

How has it helped my organization?

We have a platform where most of the servers are physical and with a good time of use, since we acquired a Nutanix block with 4 nodes we have migrated physical to virtual servers in the same way we have consolidated database servers in a virtual server, like application servers, that is, since we implemented this solution, we have reduced the physical servers in our data center, we have reduced electricity consumption, it has made the use of air conditioning in the data center more efficient, in short, it has been a relationship win-win.

What is most valuable?

It is interesting to me how Nutanix manages hyperconvergence, the possible failures that can occur in the platform migrating machine machines to nodes without problems while solving the failed node, but without a doubt Prism is the feature that I value the most since I can manage and monitor everything in a single tool, giving me simplicity, statistics, states of equipment resources, alerts, updates in a single click, migrate equipment nodes manually or automatically. In short, Prism is my favorite among many that Nutanix has.

What needs improvement?

I think one of the points to improve is having the platform with multiple languages, for example, Spanish, seriously, one point to consider is a valid point for me, my native language is Spanish, being in Venezuela. The documentation would also be good to have in Spanish, the use of Nutanix in English is very intuitive and easy to understand, when one enters the prism the board is easy to understand but if it were in Spanish, it would help to better understand it for those who handle the English very simply.

For how long have I used the solution?

I have been using Nutanix Prism Pro for two years and seven months.

What do I think about the stability of the solution?

For the organization, it has been a great leap in quality, since apart from having a large number of physical equipment, the closest thing to nutanix was an IBM BLADE WITH 5 blades sharing an IBM 3520 storage, and the Windows Server 2008 R2 operating system. , with Hyper-v as hypervisor. The handling of the equipment in this infrastructure was too slow at the time of writing data to the different machines that belonged to the cluster since the disks are rotating and hardware, we can say that it already had a fairly long period of use.
The arrival of Nutanix to the organization was a quality leap from the sky to the moon, we migrated the critical production services such as databases, applications and other servers that should have better performance, and more advanced management from a prism apart it gives us a way to monitor everything that happens in the cluster.
For me it has been very beneficial, since in addition to the advantages it has given my organization, it has also allowed me to get to know a new infrastructure, which has a learning platform, the Nutanix University, where you can learn and get certified. something beyond a tool is a way of looking at technology.

What do I think about the scalability of the solution?

It really great lets you grow and manage everything from one point Prism.

How are customer service and technical support?

The support level is very high, and committed pure gold.

Which solution did I use previously and why did I switch?

We hadn't actually worked with a hyperconvergence tool..

How was the initial setup?

The biggest difficulty was due to the language since we speak Spanish, but we had someone who spoke it well and we were able to carry out the installation without a hitch.

What about the implementation team?

We did the implementation with the support of the provider and Nutanix support, its level was excellent

What was our ROI?

We realized ROI in six months.

What's my experience with pricing, setup cost, and licensing?

Many times when we are evaluating solutions, Nutanix is a little expensive, but when they get the cost-benefit ratio it is definitely one of the best on the market since it allows you to manage several blocks as one.

Which other solutions did I evaluate?

We evaluate the use of Cisco UCS

What other advice do I have?

For me it has been very beneficial, since apart from the advantages it has given my organization, it has also allowed me to get to know a new infrastructure, which has a learning platform, Nutanix university where you can learn and become certified, it is something beyond a tool is a way of seeing technology

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Steffen Hornung - PeerSpot reviewer
Administrator at Neuberger Gebäudeautomation GmbH
Real User
Top 20
Previously written scripts can be checked in a library and be reused for other blueprints
Pros and Cons
  • "Previous inquiries took us almost a full day to prepare the VM to the liking of our users. Now the deployment time is below 15 minutes and users can do it on their own! That leaves us to only update the blueprints if new requirements come in or new Windows Versions are published. As we have now predefined setups the testing team can rely on common ground for their product tests. Development teams can experiment with alpha versions in a secured environment (separate VLANs) without harming production machines."
  • "The list of blueprints and applications could be more configurable so you see all the fields you need and not just some predefined fields which are not customizable now."

What is our primary use case?

We provide Test-VMs to users. Currently, we deploy only Windows-VMs from Windows 10 1803 up to 20H2 and Server 2012 R2 to Server 2019. The blueprints consist of a base Windows Image (which is used as a template for the VM to be) and several tasks you can define and use remote PowerShell to get whatever you need to get done, like install additional software, set registry keys - you name it. Each task is then executed in the defined order and results can be reviewed even during execution time. Hardware specs can be made configurable, so users can adjust the amount of RAM or CPU core count but can also be set to static.
We recently set the machines up to configure customary passwords and give users an email notification when the machine is ready to use. Also we differentiate machine networks based on the users department to separate machines.

How has it helped my organization?

Previous inquiries took us almost a full day to prepare the VM to the liking of our users. Now, the deployment time is below 15 minutes and users can do it on their own! That leaves us to only update the blueprints if new requirements come in or new Windows Versions are published. As we have now predefined setups the testing team can rely on common ground for their product tests. Development teams can experiment with alpha versions in a secured environment (separate VLANs) without harming production machines.

What is most valuable?

The self-service for users is key to this solution because the creation is done solely on the users' terms and time. No waiting for IT or such.

Previously written scripts can be checked in a library and be reused for other blueprints.

Blueprints can be made available per project so each user sees only items tailored for their specific use case.
You can also Setup multi-machine blueprints to Support 3-tier applications with reverse proxy, Web Server and database Server, or any other concept there might be.

As always, the Nutanix support team assists with any obstacles you might come across. This led to various enhancements we and all other customers had benefits on.

There is now runbooks to use for things like automatically patch machines.

What needs improvement?

The list of blueprints and applications could be more configurable so you see all the fields you need and not just some predefined fields which are not customizable now.

There are lots of pre-defined blueprints in the online marketplace but often it is a trial and error to get the pre-defined blueprints to work due to some firewall issues. But that may because of our internal firewall being too restrictive.

More support for VMware environments would be great. Most blueprints are tailored for Nutanix AHV or the cloud providers. Hyper-V is currently not supported.

For how long have I used the solution?

We have used Calm for over one year now.

What do I think about the stability of the solution?

Calm has no issues with stability. But Calm is heavily worked on by Nutanix, so any issues there might be are fast resolved and updates often help to mitigate problems. Given Nutanix unique 1-click-updates nature, updates are just as easy and reliable. It is advisable to wait for 2 - 3 weeks before upgrading to the latest and greatest so can look if any x.y.z.1 hotfix updates are published to avoid .0 glitches. But they are rare with Nutanix in general and Nutanix support is very helpful if you run into any of them. If you're in doubt simply ask support for help to see for yourself and be ready for your chin to hit the floor ;_) . Reading release notes before doing updates helps a lot to figure out what to expect. Another source for guidance is the compatibility matrix to look for any cross-requirements with Prism Central or AOS version of your target cluster (the cluster you deploy the Calm VMs on).

What do I think about the scalability of the solution?

Scalibilty is second name to Nutanix. Scale-out of Nutanix Calm is just another node on the target cluster if things get sluggish.

Since Calm is dependent on Prism Central  you could simply scale-out that too. Nutanix has sizing recommandations for that, conveniently packed at Identify Prism Central requirements - Virtual Ramblings. Up to 25000 VMs should fulfill most requirements.

How are customer service and technical support?

Nutanix support is outstanding. As stated above, it does not matter which continent you reside.

Nutanix NPS score is 92 -> https://customer.guru/net-promoter-score/nutanix

Which solution did I use previously and why did I switch?

Our previous solution was hand-crafted VMs which cost IT a whole day or more depending on the requirements. That is why we had to find a more automatic approach. Nutanix Calm broke the duration down to 15 minutes. You even get a notification when the machine is up and running with Name, IP-Address and pre-selected password to get started.

How was the initial setup?

Initial setup is simply activating it in Prism Central and configuring your target cluster which has to be connected to Prism Central as well, of course. So it is pretty straightforward. From there you can use some of the marketplace blueprints to see how it is done or just see on youtube on nutanix university calm - YouTube

What about the implementation team?

We hit up our Nutanix partner for implementation to get up to speed as fast as possible. Implementation was half a day and we went on with setting some machines up. Expertise was great as we new them from the start and they just get what we want. Thanks to

ErikSterck!

What was our ROI?

This solution is greatly supporting a user-centric IT with less OPEX. Our ROI was covered within 18 month.

What's my experience with pricing, setup cost, and licensing?

Setup can be done with Nutanix documentation by yourself to save up some money. Getting a consultant to support on the first steps has its perks, though. But you can always count on Nutanix Support to help out with questions or contact community. Does not matter if where your location is. We had outstanding support from europe, india and the US support offices.

Licensing should be a no-brainer but since there came up various options you should take a close look on the feature matrix to see what is in it and if you need it. Nutanix Calm has a 25-VM-license per customer for free. You only need to license Prism Central Pro node licenses for the cluster you are running Calm against. Every nutanix partner should be able to assist with this.

Which other solutions did I evaluate?

Other solutions are rare when considering to what extent Nutanix Calm covers the lifecycle of VMs. To answer the question: no, we did not evaluate other solutions. Calm integrates so nicely into Prism Central that any other solution appeared rather bloated in comparison. Also other solutions have problems with day-two operations (altering configuration).

What other advice do I have?

Take a tour for yourself online: https://www.nutanix.dev/ad/at/

You shoud REALLY try this. It is just 5 minutes of your time!

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
VoIP Specialist / Network Technician at Luminet Solutions Inc.
Real User
An effective dashboard and good support help to simplify and speed up our backup and recovery processes
Pros and Cons
  • "It has cut down our maintenance time significantly and simplified our processes for backups."
  • "I would appreciate more advanced networking features in the dashboard."

What is our primary use case?

Our primary use case to date has been hosting virtual machines of public branch exchanges (PBX) and Unified Communications as a Service (UCaaS) for our customers' Voice Over IP (VoIP) cloud-based telephone systems.

We currently focus on two PBXs that have performed quite well on Nutanix Prism Pro: Asterisk/FreePBX and 3CX. We are also in the process of implementing cloud-based security systems for our clients and expanding to also offer desktop as a service so that our clients can fully implement a bring-your-own-device policy for their offices.

How has it helped my organization?

Nutanix Prism Pro has improved the way that we manage our systems due to the way that the solution is built. Hyper-converged Infrastructure offers us the speed and reliability that is very much needed in our type of environment.

It has cut down our maintenance time significantly and simplified our processes for backups. 

We have had situations before where we have to restore a customers VM on the fly due to bad management of the client, where they would actually break the system and with our old solution, restoring could take upwards of two hours, whereas now, it takes a maximum of 10 seconds.

What is most valuable?

There are two specific things that stand out to me in terms of what I find most valuable in this product. Number one, how simple and effective the dashboard is at laying out everything that is needed at a glance. Whether it be checking the health of your clusters and nodes or seeing the state of all of your VMs, the information is right in front of you when logging in.

Second, the support for the product is absolutely amazing. Of all of the times that we required assistance for our Nutanix cluster, Nutanix support has been there no matter the time. So far, every support engineer has been a pleasure to work with.

What needs improvement?

I would appreciate more advanced networking features in the dashboard. There seems to be a lack of GUI functionality for creating/modifying features such as LACP and VXLAN. While these features can be configured, it can only be done via the CLI of your CVM/Cluster and it can be quite a hassle. GUI implementation for these features would really strengthen the product immensely.

I would also appreciate a dashboard that allows for more customization. I would love to be able to eliminate information that I don't consider crucial from the dashboard and/or have the ability to focus on more essential things (such as network utilization) for our use.

For how long have I used the solution?

We have been using Nutanix Prism Pro for almost three years.

Which solution did I use previously and why did I switch?

We previously used ESXi. We switched because we found that there was constant maintenance needed for our VSANs and it was quite cumbersome.

What's my experience with pricing, setup cost, and licensing?

While the product may seem to be more expensive at first, it ultimately pays for itself within a short time frame due to the hours saved on maintenance.

Which other solutions did I evaluate?

We evaluated multiple options before choosing Nutanix. These included Citrix, Hyper-V, and Zen.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1439679 - PeerSpot reviewer
VoIP Specialist / Network Technician at Luminet Solutions Inc.
Real User
Requires little to no maintenance in order to successfully offer a stable service to our clientele
Pros and Cons
  • "Nutanix Prism Pro and Nutanix AOS have greatly improved our organization by providing a reliable and simple solution that requires little to no maintenance in order to successfully offer a stable service to our clientele, as opposed to the competitors."
  • "I do, however, wish that the cluster would come preinstalled with the OS, as ours did not, and it took quite a bit of tinkering, trial and error, calls to Nutanix support, and an ample amount of time to figure out how to get everything up and running."

What is our primary use case?

Our company is a telephony provider for small/medium-size businesses, as well as large scale enterprises. Our primary use of Nutanix Prism Pro is for virtualization of cloud-based Private Branch Exchange (PBX) VoIP/SIP compatible systems that are privately accessible to our clients over the internet. We use Prism for the creation and management of virtual machines for customer use as well as for configuring backup solutions for the systems that we offer. It is one of our main tools for what we offer.

How has it helped my organization?

Nutanix Prism Pro and Nutanix AOS have greatly improved our organization by providing a reliable and simple solution that requires little to no maintenance in order to successfully offer a stable service to our clientele, as opposed to the competitors.

For the approximate two years that we have been using this solution, we have not once had an instance where we were left inoperable or non-functional due to the integrated high availability features that are integrated with the product. Even among experiencing hardware failures, we were able to function as if nothing had happened and we could seamlessly repair or replace key components without customers even realizing that there was ever an issue.

What is most valuable?

The features I have found the most useful are the health checks, extremely fast snapshots/restores, and the high availability service.

The dashboard for Prism Pro is extremely elegant, powerful, and simple, with everything needed at a glance, including but not limited to, the health status of the cluster, the operational state of your environment (in our case virtual machines), and ease of navigation through fields that are less common, but none the less necessary such as disk imaging and simple one-click upgrades.

What needs improvement?

There is not much to say in this regard. The system is very feature-rich and if it cannot be taken care of in the Prism GUI then it definitely can be in the ACLI.

I do, however, wish that the cluster would come preinstalled with the OS, as ours did not, and it took quite a bit of tinkering, trial and error, calls to Nutanix support, and an ample amount of time to figure out how to get everything up and running. I feel as though this can be greatly improved by providing more documentation and instructions if the system does not come preinstalled with any OS.

For how long have I used the solution?

We have been using this solution for just over two years.

What do I think about the stability of the solution?

A1! As I said in one of my previous statements, even in the midst of a critical hardware failure, the solution was able to carry on as if nothing happened due to the way the High Availability feature functions.

What do I think about the scalability of the solution?

The sky is the limit with the scalability of this solution, new nodes and cluster integrate seamlessly and quickly.

Which solution did I use previously and why did I switch?

Yes, the previous solution that we had used was VMWare ESXi. While it is one of the more popular Hypervisors, it is not nearly as intuitive, or even in the same range of power as Nutanix.

How was the initial setup?

The initial setup was complex initially due to the lack of the base operating system being installed on the cluster.

What about the implementation team?

We implemented in-house.

What was our ROI?

It is hard for me to speculate on ROI as I am not deeply rooted in the financial aspect of our company, I would estimate that we hit our ROI a year after integrating this product.

What's my experience with pricing, setup cost, and licensing?

While Nutanix can seem more expensive initially than the competition, the return on investment is much faster and all in all, very much worth the price.

Which other solutions did I evaluate?

We also evaluated Microsoft Hyper-V, Citrix, KVM, and a new ESXi solution on newer hardware.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Nutanix Cloud Manager (NCM) Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Nutanix Cloud Manager (NCM) Report and get advice and tips from experienced pros sharing their opinions.