What is our primary use case?
We use Nutanix Cloud Manager (NCM) for the hyperconverged platform and to be able to centralize all our workload in a resilient platform.
How has it helped my organization?
We have integrated NCM with our service portal to provide seamless delivery of services, from the demand portal to the deployment of virtual machines. Both the help desk and service desk can manage everything from clusters to disaster protection and protection groups using the same API. We also have integrated IBM into the system.
Regarding Calm, which I am familiar with since Nutanix acquired it, it has become a very useful feature. However, the main concern currently is the licensing issue.
The challenge with Calm lies in its licensing model. We deploy it once, but we cannot manage it afterward, and we cannot purchase more licenses than what we have. When we deploy an application, it consumes a license, which limits our ability to use Calm as intended. Despite this challenge, Calm is a great tool for managing the life cycle of an application.
We use various APIs to enable automatic project delivery and one-click upgrades for all nodes, ensuring minimal downtime during the process.
I cannot give you an exact amount of time saved, but I can say that we have been able to reduce the number of people managing the platform by more than twenty percent since we started using automation and a simplified management approach. This is the best figure that we can provide.
What is most valuable?
The first use case is the hyperconverged platform with back-end storage.
The file management feature is also useful to us. Currently, we are also using Object Store.
Although we have evaluated Calm, we have not yet implemented it as it does not seem to be a valid use case for our role as a broker of IT solutions.
We do not manage Azure workloads or life cycles, and it seems to be more suitable for developers.
For instance, let's consider File. The benefit of using File is that you can leverage both block and file use cases on the same platform with a single admin console. This makes it a valuable tool for managing storage efficiently.
Consider Files, for instance. Its value lies in the ability to leverage both block and file use cases on a single platform with a unified administrative interface.
We are able to simplify our storage infrastructure by replacing some of the older file system platforms. By using public cloud stores, we can offer new storage capabilities on the same platform, which is beneficial. We can also link these storage capabilities to our Splunk application, making it easier to manage and analyze data.
The primary benefit of using a unified platform is to simplify the management of the platform and reduce the skills required to manage it.
With the natural attrition of skilled workers, companies must do more with fewer resources, and the most skilled people often lead the company.
By using a unified platform, we can complete tasks that may have required highly skilled personnel in the past.
This does not diminish the value of skilled personnel but allows us to accomplish more with fewer resources, which is beneficial for us in terms of simplification and cost-effectiveness.
The solution is designed to be easy to onboard and learn, even for those who have never used it before. This is because it is a unified platform that encompasses multiple technologies, reducing the need for users to learn and maintain multiple systems.
The unified platform is also very user-friendly and clickable, similar to the Windows environment, making it easier for users to navigate and maintain.
This simplicity also enables the service desk to provide level-one support, which covers basic tasks and troubleshooting, leaving more complex issues to the experts.
Additionally, the unified platform streamlines the support process, making it easier and more efficient for the service desk to resolve user issues.
What needs improvement?
The flow and management capabilities of the platform could be improved to handle additional features and functionalities, especially since the company currently uses some other solutions from a competitor.
With the right enhancements, NCM could be capable of handling more features than the current hypervisor and offer a more comprehensive and robust platform for the company's IT needs.
While VMware is no longer part of NCM, it would be beneficial to include additional features such as AHPs, HyperAnalyzer, and similar capabilities found in VMware's ESXi. These enhancements would add value to the platform and increase its competitiveness in the market.
To maintain a competitive edge against ESXi, it's essential to have a dual bundle strategy, which is what we are currently pursuing. Having feature parity at a comparable level is important for us to succeed in the market.
For how long have I used the solution?
I have been using Nutanix Cloud Manager (NCM) for more than five years.
What do I think about the stability of the solution?
The stability and resiliency of NCM are among the main factors that have kept us using it.
The operational method and process have remained the same since the beginning.
We have continued to use NCM due to its consistent operation method and process, as well as its unchanged UI look and feel over time.
What do I think about the scalability of the solution?
The reason for our ability to scale and extend the platform is due to its scalability. With multiple data centers across different regions in North America, Europe, and APAC, we have a global platform that allows us to add a new team each year to manage it worldwide.
Scalability is another strong point of NCM. We don't have an excessively large cluster, but rather a big one that is very stable, and we can scale it as needed.
Currently, we have over two hundred nodes deployed across various countries, with the majority located in France.
How are customer service and support?
We do not have a direct support agreement with Nutanix as we purchase the entire Lenovo infrastructure. However, our experience with their support has been very positive and valuable.
I have direct contact with the new Nutanix team and they are always available when we need them, providing us with valuable support.
I would rate the technical support a nine out of ten.
There is always room for improvement.
There is some turnover in our supply chain, with changes happening once per year or once per two years. We experienced a significant shift in personnel in the last two years.
Which solution did I use previously and why did I switch?
Previously, I worked with Symptivity. It was the first Hyperconverged platform.
Symptivity was a good solution, but at the time Nutanix was just emerging and VMware's VSAN was not yet available. Since then, Nutanix has continued to grow and expand its offerings, while Symptivity did not see the same level of growth.
In my opinion, Nutanix stands out from its competitors because it has invested heavily in developing its platform and expanding its offerings to cover various areas. Moreover, Nutanix has also obtained certifications from different vendors, including Red Hat, which has enabled it to be recognized and accepted in the industry.
This was something that was lacking in the past, and it has helped Nutanix gain an edge over its competitors.
Nutanix has done an excellent job of ensuring that its platform meets the requirements and standards necessary to be used by a wide range of customers.
How was the initial setup?
I was part of the initial deployment team during the early stages, but at that time, the offering was not the best. However, I am still involved and play an active role in the ongoing growth and development of the platform within the company.
The platform met our expectations and was straightforward to deploy and onboard. We experienced no issues as long as we continued to use ESXi.
We were able to observe how easy it was to handle Nutanix in comparison to Simplivity at that time. This is because we faced a lot of issues with Simplivity, but we did not face them with Nutanix.
What was our ROI?
Although we have seen a return on investment, it wasn't as high as we were expecting. This is because running ESXi on top of the new device platform incurs additional costs in terms of run operations, resiliency, and new capabilities.
While there are already some benefits, there is still room for improvement in terms of simplifying the platform to further increase ROI.
What's my experience with pricing, setup cost, and licensing?
In my opinion, Nutanix Cloud Manager (NCM) is expensive.
Based on what we have, we always aim to meet our pricing requirements and we are open to discussing and negotiating to get the best price possible. However, in my experience, I didn't find the pricing model for Calm to be satisfactory.
As a large company with numerous instances, the pricing for Calm was not favorable for us. There is definitely room for improvement in this area.
What other advice do I have?
I would rate Nutanix Cloud Manager (NCM) a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.