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reviewer1974369 - PeerSpot reviewer
IT Pre-Sales Assistant at a tech services company with 11-50 employees
Real User
Top 20
Jul 17, 2025
Sync and automation saves time and enables us to focus on key projects
Pros and Cons
  • "Using NCM's built-in playbooks has helped free up time for my IT team to focus on other projects, saving approximately 20% of time."

    What is our primary use case?

    I use Nutanix Cloud Manager (NCM) for sales and enterprise needs. I implement NCM for clients, and I use it for university education. Nutanix Cloud Manager (NCM) helps with the automation of the clusters and provides a unification platform, with the principal automatic communication in redirect. 

    NCM helps with automation for the preparation of new VMs for other teams. This is important for me because I don't need to spend more time stopping my other operations to create new VMs. Using NCM's built-in playbooks has helped free up time for my IT team to focus on other projects, saving approximately 20% of time.

    What is most valuable?

    The best features of NCM include synchronization in the platform and the Prism Central. It provides centralized management and performance. Nutanix Cloud Manager (NCM) is far simpler to use compared to other cloud management solutions, and the technology is more practical to connect in other clouds. Nutanix is more expensive, but the presentation features more technology and integration. It provides more security and the experience is generally better.

    For how long have I used the solution?

    I have two years of experience with Nutanix.

    What do I think about the stability of the solution?

    It's more stable, and the support is practical for any problem.

    Buyer's Guide
    Nutanix Cloud Manager (NCM)
    June 2026
    Learn what your peers think about Nutanix Cloud Manager (NCM). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
    900,838 professionals have used our research since 2012.

    What do I think about the scalability of the solution?

    The scalability in Nutanix is more flexible, which makes it practical to add new nodes.

    How are customer service and support?

    The support is the best support I have experienced in Nutanix. They have demonstrated excellent service when clients have problems with Nutanix and HDD issues, providing hardware replacement within 24 hours. The resolution, hardware technology, and hardware replacement are consistently prompt.

    Which other solutions did I evaluate?

    I don't use different virtualization as I started with the cloud computation of Nutanix. Other clients use VMware and Hyper-V, and my company consults for the transition to Nutanix.

    What other advice do I have?

    I have experience with Nutanix products from working for Nutanix. I work with Nutanix solutions, and in my college, we discuss the technology with students. The outcomes are very fast, and the system is more flexible. Nutanix Cloud Manager (NCM) is simpler and more stable compared to other cloud management solutions, and the technology is more practical to connect in other clouds. It is more difficult to set up in other clouds. We use both public cloud and private cloud for NCM. I rate Nutanix Cloud Manager (NCM) a 10 out of 10.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Assistant Manager at Ahli Bank of Kuwait
    Real User
    Top 20
    Jul 18, 2024
    Saves a lot of time and provides visibility and uptime
    Pros and Cons
    • "The visibility is very nice to monitor the servers, performance, data stores, and other things. Everything is visible, and you can get the reports very quickly."
    • "We have some Oracle systems. The licensing is a big challenge over here because it will be very costly if we go with Nutanix."

    How has it helped my organization?

    There are a lot of aspects. When we have issues in one data center and want to move to another data center, we have the flexibility to fail over to the second data center in the minimum RTO. If we have near-sync configured, we can go from one cluster to another cluster without rebooting. That is a very nice feature that we are using.

    It saves a lot of time. Three-tier is difficult to manage and maintain, whereas, with Nutanix Cloud Manager, we have everything in front of our eyes. We have visibility into everything. It saves us one to two hours daily.

    We have visibility and uptime. We can maintain the uptime. We also have support, which is very important.

    What is most valuable?

    There are a lot of good features, but the best one is data protection where it replicates your data from one cluster to another cluster. It is easy to create virtual machines.

    The visibility is very nice to monitor the servers, performance, data stores, and other things. Everything is visible, and you can get the reports very quickly.

    What needs improvement?

    It can be improved in terms of replication factors. For example, the data protection configuration is for a full virtual machine. I do not have the option to choose hard disks or some big machines. That is where we need some flexibility.

    We have some Oracle systems. The licensing is a big challenge over here because it will be very costly if we go with Nutanix. Speed and availability are two important factors. Especially in the case of databases, you need speed. We are exploring more things for the databases. Currently, our databases are out of Nutanix. We want to bring it into Nutanix. We did a PoC for NDP. We are just checking it out.

    For how long have I used the solution?

    I have been using Nutanix Cloud Manager for the past five years.

    How are customer service and support?

    Their support is good. I have been using this solution for the last five years and never faced issues with the support. Whenever I registered a case, I immediately got a call. If I do not get a call, I can escalate it, and I will get a response in a proper time.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have worked with other products as well. In my current company, I have been using it for the last few years, and, before that, I used it in another company. We started from there. We had a three-tier solution with HPE 3PAR storage and SAN switches, like a traditional one. After that, we moved to HCM, which is Nutanix. It was good. After joining ABK, we faced some issues because it was a cross-platform. The hypervisor was Microsoft Hyperion, and the hardware was Nutanix, which is HCI. Recently, we migrated everything to AHV, and so far, everything is good.

    Nutanix Cloud Manager provides flexibility. There is visibility into your servers, which is generally not possible unless you use third-party tools. One of the best parts is support. We can contact them for any issue, and they will fix everything.

    Nutanix Cloud Manager is easier to use than other products. I have an overall experience of 20 years in this field, and I find it easier to use than others.

    How was the initial setup?

    It is very easy. I did the migration of multiple clusters, and it was very easy. 

    There are different models. For nodes, we have the 8035 model and Gen 6, 8, and 10. We also have the 3,000 series.

    Which other solutions did I evaluate?

    We do a PoC for everything. We explore other solutions as well, and depending on the final outcome, we choose the solution.

    What other advice do I have?

    We do not have automation because there are a lot of challenges in our environment.

    I would rate Nutanix Cloud Manager a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Nutanix Cloud Manager (NCM)
    June 2026
    Learn what your peers think about Nutanix Cloud Manager (NCM). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
    900,838 professionals have used our research since 2012.
    Senior IT Engineer at Estes Express Lines
    Real User
    Top 10
    May 15, 2023
    An intuitive and easy-to-learn product that saves cost and time
    Pros and Cons
    • "The product is pretty intuitive and easy to learn."
    • "The licensing procedures are not smooth and easy."

    What is our primary use case?

    We use the solution mostly for management. We also use it for disaster recovery on Nutanix clusters to keep a small group of servers running. We wanted one area so we didn't have to manage everything separately.

    What is most valuable?

    We use Prism Ultimate. The most valuable feature of the solution is the ability to run and open the management console from one place. We do not have to log in multiple times. We have all alerts for our clusters in one location.

    The biggest benefits of the solution are cost savings and time savings for the management. The solution has a tool that helps you figure out your growth and how many nodes you would need to move to a different number of users. We've used that a few times, and it's been helpful.

    It is a good product, and it allows us a lot of flexibility and the ability to do things quickly without needing much expertise. The product is pretty intuitive and easy to learn. When we first started, my team and I were able to use the solution after taking some basic classes.

    What needs improvement?

    The licensing procedures are not smooth and easy. I have to call the licensing support every year to renew our contracts because they keep changing the licensing models.

    I've also noticed that some features in the on-prem products either do not work in the cloud product or work better on-prem. When upgrades do not run from the cloud portal, I must go back to the on-prem product.

    For how long have I used the solution?

    We have been using the solution for five years.

    What do I think about the stability of the solution?

    We have not had any issues with stability. We've not had any downtime.

    How are customer service and support?

    Support is very responsive. I've had very few issues with them. They usually give me the answers right away. The support site is very helpful. The site has a knowledge-based search. When we enter tickets, it gives us some good advice right then and there. I've been able to use it many times to avoid having to wait for somebody to call.

    The support’s knowledge and expertise are top-notch. If the person I'm talking to doesn't know the answer, they quickly find someone who can help resolve it.

    I wish other cloud solutions’ support were as good as Nutanix Support. Nutanix Support has been able to solve our issues quickly, and they're very patient and friendly. I've had to call them various times on weekends. They're always willing to help.

    How would you rate customer service and support?

    Positive

    What about the implementation team?

    We worked with Nutanix to deploy the product. They were amazingly helpful in setting up and running the product. It appeared like it would be complex, but they simplified it. With a few clicks of a button, the product starts building and running scripts on the back end. It was really easy for us.

    We also did a proof of concept, ran it for a couple of weeks, tore it down, and built a new one. Both times, the solution was up and running within a couple of hours. Four employees in our organization were involved in the deployment. Most of the maintenance is done on the back end. My team did not do any upgrades. We maintain the clusters.

    What was our ROI?

    One of our biggest returns on investment was disaster recovery. We had disaster recovery in a separate data center where we had to have an equal amount of hardware for both sides. Now we just have a couple of small nodes running in the cloud. So we're saving quite a bit of money doing that. We've also been able to maintain the same number of people supporting the solution, so we haven't needed to find experts in Nutanix to get it running.

    What's my experience with pricing, setup cost, and licensing?

    The pricing has become an issue in our company. The tool is expensive.

    What other advice do I have?

    We've been happy with the speed of outcomes. We haven't had any issues. Faster outcomes are very important to our organization. We're very sensitive to how long things take and how much energy and effort our staff and end users need. Our VMware is totally separate from Nutanix.

    The solution has definitely helped validate the capacity requirements that we have and make sure that we have the equipment we need. We've been able to monitor and see how our use goes up over time, plan for future purchases, and ensure we don't have any outages.

    Our company has been growing. NCM’s capacity planning and Runway analytics is very important to us. It helps us proactively forecast our needs in the next six months. The management appreciates the ability to forecast instead of having a knee-jerk reaction at the last minute.

    We can't standardize certain things in the organization to use playbooks. I'm hoping to get to a point where we can use them more. The tools available in the solution are very helpful. The tools help us look at past trends and determine what we will need in the future.

    The setup was easy. The learning curve has been a little bit steep because there are so many individual products. We haven't taken the time yet to sit down with our sales team and the support to review our options. I feel we're not using the solution to its full potential. Compared to other products, the learning curve is very similar. It has a licensed web management tool that can be accessed almost anywhere.

    It's fairly important to us that NCM is sold as one product with multiple tiers. We're more likely to use features that are included. We push the team to try new things and find better ways to do things. So if we had to evaluate every single one right at the beginning and then try to figure out which ones we'll buy, it would slow down the process.

    The acquisition and support costs of NCM versus other cloud management solutions are comparable. The solution works well. I haven't had any issues where I've had to wait and be frustrated. It's definitely been very usable and quick. NCM Ultimate's deployment time is comparable to or faster than other cloud management solutions.

    Anyone evaluating Nutanix should get some training and figure out what all the parts do and how they work. They should make sure to size the clusters correctly. We ran into some issues early on with nodes and clusters since we didn't buy enough from the beginning. We run the solution on our central environment.

    Overall, I rate the solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Datacenter Infrastructure Manager at a financial services firm with 201-500 employees
    Real User
    Top 10
    Jul 22, 2024
    Offers a single point of view to users for managing their infrastructure
    Pros and Cons
    • "The product has helped my company to have a single point of view for managing the infrastructure, our environment, and virtualization."
    • "In our company, even though not directly in Nutanix Cloud Manager (NCM), we saw that tool has many layers in it. An integration between Nutanix Cloud Manager (NCM) and Nutanix Kubernetes Platform would be a great deal."

    What is our primary use case?

    I use the company solution to manage all Nutanix clusters. We have three clusters, including one for VDI, one for the production server, and another for disaster recovery. The tool helps us manage everything in one view.

    How has it helped my organization?

    The product has helped my company to have a single point of view for managing the infrastructure, our environment, and virtualization. We use the tool for something important, which is the structuring of the code.

    What is most valuable?

    The solution's most valuable features stem from its ease of management of our infrastructure and virtualization hypervisor. I think the tool is better than the others on the market.

    The speed of outcomes I have received using the tool's low-code automation is fast and has helped us a lot. We are a company that has the intention to want IaC to come first. We are changing how we manage things to facilitate the day's activities.

    With faster outcomes, we can reduce the daily management needed to maintain the systems.

    Considering how the tool has helped our company's team address the current automation needs while planning for future expansion, I would say that we have seen how it works after Nutanix launched Nutanix v4 API. It is important because we think it will be the most compatible with the other solutions in the market.

    Compared to other cloud management solutions, Nutanix is the best solution, especially Nutanix Cloud Manager (NCM) since it has helped our company a lot. The tool's support is amazing, and I think it is the best. It is easy to work with the solution.

    What needs improvement?

    In our company, even though not directly in Nutanix Cloud Manager (NCM), we saw that the tool has many layers in it. An integration between Nutanix Cloud Manager (NCM) and Nutanix Kubernetes Platform would be a great deal.

    For how long have I used the solution?

    I have been using Nutanix Cloud Manager (NCM) for a year, but my company has been using it even before I joined. The tool has been in the company for four years.

    What do I think about the stability of the solution?

    It is an okay and stable solution. Our company has not had problems with it.

    What do I think about the scalability of the solution?

    For scalability, it is an amazing tool. Last year, we needed to scale our cluster, and it was easy. We had to just plug in and install the tool and nodes while including the cluster, and it is ready to go.

    At the moment, there are no plans to increase the tool's usage, but we may plan to do so next year.

    How are customer service and support?

    The tool's support is amazing. During the day, our team will need to solve the problems associated with the tool. I think it's the best company we have had business with, and its partners are okay with it. I rate the technical support a ten out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Previously, I used to use VMware and Dell VxRail. I switched to Nutanix Cloud Manager (NCM) from other products, considering its price, which is an important aspect. Another advantage is that when you use Nutanix, the cloud infrastructure is better, in my opinion.

    How was the initial setup?

    The product's initial setup phase was simple.

    The solution was deployed before I joined my company.

    The solution is deployed on an on-premises model. A little bit of our environment is in the cloud, but we have not yet integrated it with Nutanix. I use the cloud services from Azure.

    What about the implementation team?

    During the product's installation phase, the consultant and a partner from Brazil greatly helped our company.

    My company has not sought help from any implementors with implementing the cloud product yet, but we plan to do so in the future.

    What was our ROI?

    Recently, my company studied the movement to go to the cloud, and we concluded that it is better to stay in our solution quickly and use Nutanix's integration with the cloud, while not forgetting our infrastructure and going to the cloud.

    What's my experience with pricing, setup cost, and licensing?

    The pricing model offered by Nutanix Cloud Manager (NCM) is better than the ones offered by the other solutions in the market.

    Which other solutions did I evaluate?

    My company evaluated Dell VxRail and VMware against Nutanix Cloud Manager (NCM). We evaluated Dell VxRail because it was an integrated and unified solution.

    What other advice do I have?

    I can't remember whether the tool's built-in playbooks freed up time for our IT team.

    I rate the overall tool a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Jerad Waas - PeerSpot reviewer
    Nutanix Administrator at Strand Associates, Inc.
    Real User
    Jul 28, 2023
    The solution helps us determine which VMs are over-provisioned, constrained, or using up too many resources
    Pros and Cons
    • "NCM gives us greater insight into our infrastructure because we have more reporting and alert capabilities. We can get a breakdown of VM efficiency and determine which ones are over-provisioned, constrained, or using up too many resources in an instance."
    • "I think NCM's guest tools have some room for improvement. It's a minor pain point getting those installed and getting the virtual machines to recognize them. I know there are changes coming in the near future, but as it stands today, they could be improved."

    What is our primary use case?

    We use Nutanix Cloud Manager for the daily administration of our Nutanix cluster. NCM provides one spot to go to for everything Nutanix related. It gives us a window into the overall health of our platform, allowing us to see everything at a glance. NCM tells us about the number of VMs running and all the other critical metrics you would want to see, such as host and virtual machine performance. It can provide a single-pane-of-glass view into multiple clusters, but we're only managing one. 

    How has it helped my organization?

    NCM gives us greater insight into our infrastructure because we have more reporting and alert capabilities. We can get a breakdown of VM efficiency and determine which ones are over-provisioned, constrained, or using up too many resources in an instance. 

    Before NCM, we couldn't predict our future resource requirements accurately based on our current workload. I need to know if I will have enough memory storage and CPU for the next year so I don't have to ask for more money and get more hardware. It provides me with more analytics that I can use to improve the environment and make more educated decisions.

    Features like capacity planning and runway analytics aren't too crucial for our day-to-day operations, but they're helpful when it comes time for long-term planning. We've only had this for a year, so we haven't needed to add any hardware in that time. However, in another six months or a year, we might need to add hardware to this environment if we see things are trending in that direction. NCM will help me demonstrate what we need to the accounting folks and business leaders. I can tell them that, based on these reports, it looks like we're consuming this amount of resources, so I need some funds budgeted to acquire more hardware. It's a cost-justification tool.

    I'm looking forward to using NCM's playbooks as I become more comfortable with the platform. For instance, you can run a playbook to automatically shut down virtual machines during a maintenance window or allot more resources to a VM that needs them. I've only used it for reporting and alerts. It lets me know when something happens, and I or one of the other admins will resolve the issue. In the future, I would like to do that automatically. I know it can do that. I just haven't
    done that yet. We'll start small and do some testing, but we haven't gotten there yet.  

    From an automation standpoint, I don't think it's doing as much as it could because we aren't fully utilizing the platform. With respect to the analytics, however, We have a lot more information delivered automatically and consistently. It has significantly increased the amount of information we have at our disposal. NCM could also manipulate our environment more than what we're currently doing, but we haven't implemented it yet. 

    What is most valuable?

    I like NCM's X-Play feature. For example, we have a couple set up to notify us when our virtual machines require more memory, or they're over-provisioned. We automate alerts and send out reports so that we can address those. It does what I require it to do. We also have X-Play set up on the reporting side to notify us when new virtual machines are created. I need to be aware of the new machines in case we need to do anything further. 

    When we're doing something new, it sometimes takes a couple of days to get our feet wet. We have to play around with it and test it on a small subset of whatever we're trying to do. It depends on whether we're automating something on the virtual machines or reporting on them. It will generally take a few days to get from a concept to automation in production. The solution's low-code automation works as expected. 

    What needs improvement?

    I think NCM's guest tools have some room for improvement. It's a minor pain point getting those installed and getting the virtual machines to recognize them. I know there are changes coming in the near future, but as it stands today, they could be improved. 

    It's an HTML5 web interface. Sometimes you click on an action that you want to do, but the interface doesn't necessarily refresh as fast as you would expect. You need to force a browser refresh, but it would be nice if the interface would refresh automatically faster. It seems much slower than a full-blown application that you'd install on your end-user computer. 

    For how long have I used the solution?

    I have used Nutanix Cloud Manager for about a year.

    What do I think about the stability of the solution?

    NCM is generally stable, aside from a few minor problems with the web interface. Our production workloads aren't going down daily, weekly, or monthly because of hard crashes or anything like that. We haven't had any outages at all. It is reliable from a performance standpoint. If we could work on some of those things related to the UI, that would be great. 

    What do I think about the scalability of the solution?

    Nutanix Cloud Manager is highly scalable. I've been a part of various Wisconsin Nutanix user groups where people have upwards of a hundred nodes or more. While we may never get that large for our environment, it certainly does scale to a size that we could only ever imagine. I'm thinking we might add a node or two and an additional piece of hardware, but people are out there buying a lot more.

    How are customer service and support?

    I rate Nutanix support 10 out of 10. It's one area where Nutanix shines. Each time I've called or opened a ticket, they've resolved the issue quickly. The support team is always willing to go the extra mile and help you out. It's a stark difference compared to what we were getting before. 

    I feel confident that when we call or create a ticket, we will be connected to the right person the first time. I know that this person will be knowledgeable enough to assist. I don't recall any support cases where we've had to escalate it to someone more knowledgeable. Their front-line support helps us every time, and that's been a great experience. It doesn't take a long time to get a callback and you're not sitting on hold for a long time. I feel assured that I will get help immediately when I need it. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We had Microsoft Hyper-V before Nutanix. Nutanix Cloud Manager has more capabilities, but there are also more things to learn, so it's a slightly more complicated solution. Hyper-V is a more straightforward solution with fewer features. There are more things to do and places to go, so you need to document more. It isn't a knock on the platform. It's relatively easy to use, but you must document more. 

    Support was probably the biggest reason why we switched to Nutanix. When we had a problem with the Hyper-V infrastructure, we always tried to fix it ourselves before calling Microsoft support because we didn't want to engage with them. We couldn't get a timely response. It was a lot of run-around to get to a potential solution. Microsoft would try to blame the hardware vendors, who would blame Microsoft. It is a lot of back and forth. 

    Also, Hyper-V lacked out-of-the-box analytics and reporting. It's essential to have that for justifying costs to the leadership. I must tell them, "We need more hardware, and here's why." I can tell the virtual machines are not using the correct number of virtual CPUs because Nutanix tells me they're over-provisioned. I have factual data we didn't have with Hyper-V to back up some of these things. At the end of the day, Hyper-V is a great small business solution, but we scaled it past what it's intended to do. It was time for us to make a jump to a more enterprise-class offering.

    How was the initial setup?

    Deploying Nutanix Cloud Manager was straightforward. The initial installation took about two or three hours, but it took around a month to migrate the virtual machines from the Hyper-V platform to the Nutanix environment. We did it in phases over the weekend. 

    We had a three-person team from my company. I was the primary admin, and I have a backup. We also involved our networking and security guys for various changes in the environment. 

    Our Nutanix environment is deployed at one location - our main data center - and Cloud Manager covers only one cluster that contains every virtual machine for all the departments in the company. We have virtual machines for accounting and several other areas that benefit from this. 

    Six people are responsible for managing the environment, but two admins perform most of the work. However, four other people also have permission to create virtual machines, run reports, etc. It requires a little maintenance. We have to apply software and firmware updates as they come out. 

    What was our ROI?

    Since deploying Nutanix, I'm spending less time babysitting the environment. Doing all the troubleshooting and research by myself could take six hours. We prefer to set a maintenance window in case we need to try something, and we don't necessarily know if it will fix the problem. 

    With Nutanix, we call support and have them connect remotely. They can typically fix whatever problem we have immediately without any kind of downtime. That has saved a lot of time. It's a lot less stressful whenever there is a problem because I know I have somebody that I can call. It's hard to quantify that in dollar terms, but I know it has saved us a lot of time.

    What's my experience with pricing, setup cost, and licensing?

    Nutanix costs more than Hyper-V, but the price is reasonable for the features we're getting. We have better support, analytics, reporting, and other capabilities that we didn't have before. That is more than enough to justify the cost. The hardware we purchased from Nutanix was priced fairly. The primary costs are software and support. It's a subscription-based service, which can be bad or good, depending on how you look at that. For me, it makes perfect sense. We get regular updates and can get support when we need it. 

    What other advice do I have?

    I rate Nutanix Cloud Manager nine out of 10. NCM has been an amazing addition to our company. I have a few nitpicky complaints, but when it comes to the things that matter, the solution has always delivered. 

    It's good that the solution is sold as a complete package. If we had to pick and choose the individual pieces, we might miss out on some useful features. Maybe we won't use some of them, but it's an opportunity to ensure you are diving into everything that it offers, which is quite a bit. There's a lot of great stuff in here.

    Before you deploy Nutanix, I recommend participating in one of the Nutanix Boot Camps. You can sit down and work with people to see how the solution works firsthand. You can test-drive the solution on their site to experience the solution without deploying anything, so you can play with the environment to see what that looks like. Once you have played around with it a little bit, you can do a proof of concept or a demo lab to get a bit more experience. 

    I would also suggest using Nutanix Hypervisor AHV instead of running Hyper-V or VMware on top of the Nutanix platform. The level of integration there has been excellent. I recommend using the Nutanix hardware. If you have a support problem, there's no back-and-forth between the hardware and software vendor. It's easy to say, "Look, it's your hardware and software. There's obviously a problem here. Let's get to the bottom of it, and then you never have to worry about the finger-pointing game." 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Dev-ops Engineer at Inetum
    Real User
    Top 20
    Jul 22, 2024
    Provides the ability to allocate resources from anywhere and saves time
    Pros and Cons
    • "The convergence between the network and the storage is valuable."
    • "The time between the solution's production and delivery is too short. We see several bugs. Many tests are not done before delivery. They need to test it more and for a longer time."

    What is our primary use case?

    My client is a French company for train travel. They had several servers. They had about 10,000 servers on the VMware infrastructure. The target of the company was to migrate to the new architecture, Nutanix Hyperconverged, because of the costs of VMware. My principal work was to automate the migration from VMware to Nutanix.

    We have a private cloud with Azure and AWS. We will also have GCP over time.

    How has it helped my organization?

    There are many benefits. The main benefit is to be able to allocate resources anywhere we are.

    Nutanix Cloud Manager is my first low-code solution. For me, it is very user-friendly.

    Nutanix Cloud Manager saves time. My client's goal is to automate maximum things. With Nutanix, it is simple to automate.

    Nutanix Cloud Manager saves us time. It has saved about 40% of our time. Time is money, so there are money savings.

    What is most valuable?

    The convergence between the network and the storage is valuable.

    What needs improvement?

    The time between the solution's production and delivery is too short. We see several bugs. Many tests are not done before delivery. They need to test it more and for a longer time.

    For how long have I used the solution?

    I have been using Nutanix Cloud Manager for the past two years.

    What do I think about the stability of the solution?

    I had an issue two days ago with stability. We had an image in one cluster, but it could not be replicated in the second cluster. Our both clusters went down and no action was possible on the VM. The team had a blackout. No action was possible. The only option was to reboot the system. It is fixed now.

    How are customer service and support?

    Their customer support is very good. They are very efficient, but it is sometimes complicated to have someone available during work hours in France. Their support is usually in the USA.

    Which solution did I use previously and why did I switch?

    The client was using VMware. They moved to Nutanix because of the costs and support. It was the client's choice. I had no hand in this, but if I had a choice, I would have also gone for Nutanix.

    The advantage of Nutanix over other solutions is the GUI. It is more user-friendly than other vendors, such as VMware.

    What's my experience with pricing, setup cost, and licensing?

    Its licensing is cheaper than VMware. However, the price for certain licenses or use cases is not clearly indicated. For example, replication of the cluster to switch from one VM to another when one is down is not included in the standard price. It requires an additional license, but it is not clearly indicated. My client chose Nutanix because it is cheaper than VMware. They thought that this feature was included in the standard price, but it was not.

    What other advice do I have?

    I would rate Nutanix Cloud Manager a nine out of ten based on our use case. 

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Consultant technique senior at Agora Calycé
    Consultant
    Top 20
    Jul 21, 2024
    Businesses can save time, and one can easily learn to use how it works
    Pros and Cons
    • "It is a very stable solution."
    • "Considering the shortcomings where improvements are needed, I would say that the tool should have a cheap hardware model that can be used to manage the proof of concept phase."

    What is our primary use case?

    I am an MSP currently, but ten years ago, I was a customer of the solution. What I love about Nutanix is its one-click upgrade. I know that with the tool, all of our company's infrastructure will have a standard upgrade through the switch. With Nutanix, I have to click and go for the launch option.

    In my company, people in the operations team gain benefits associated with time and productivity. With the tool, our company can give time to customers so that we can answer or respond to their problems, not just technical problems.

    Nutanix Cloud Manager (NCM) is an invisible tool for managing an infrastructure, just like any tool we use to manage any environment. It has been helpful in the long run, considering that I always get to direct my company to help other organizations and stay customer-friendly.

    What is most valuable?

    Nutanix Cloud Manager (NCM) is not comparable with other cloud management solutions. In the past, when you used to drive your car, you had to know how to repair or fix your motor. Nowadays, you just hop into your car and drive, and I would say that Nutanix is similar. Compared to Nutanix Cloud Manager (NCM), other companies are still behind the line. Public clouds are similar to Nutanix Cloud Manager (NCM), but things may seem very locked, making them a trap for customers. As soon as one plans to work, Nutanix needs to be attached to all the public clouds and private cloud instances.

    Learning how to use Nutanix Cloud Manager (NCM) is quick. The new version allows us to have a product demo. You can use AI for help and ask it to help you connect with the web server.

    What needs improvement?

    I don't want the product to be made better because I won't have any work in my company. I don't want to get replaced by Nutanix Cloud Manager (NCM). I am sure Nutanix can develop and provide more functionalities to customers to help bypass issues.

    Considering the shortcomings where improvements are needed, I would say that the tool should have a cheap hardware model that can be used to manage the proof of concept phase. When I set the solution, I prefer to put it on the table, turn it on, and test it on the external desk. With Nutanix Cloud Manager (NCM), it is not the same thing. We want to feel physical things. We want to feel the real sense, but with the cloud, there is no scope to have it in the physical sense.

    For how long have I used the solution?

    I have been using Nutanix Cloud Manager (NCM) since 2014 as a customer and as an MSP.

    What do I think about the stability of the solution?

    It is a very stable solution. Like in the case of VMware, you can definitely test some versions, but such versions have short-term support. You can go with the tool's version later on to get long-term support (LTS).

    How are customer service and support?

    The solution's technical support is wonderful. With the new products, you can say that our company's team has to stay focused. In the past, we had only one product, and all the teams in our company used to use the same solution, but now things have become more specific. I rate the technical support a ten out of ten.

    How would you rate customer service and support?

    Positive

    What was our ROI?

    The product has helped my company save time by at least 50 percent. The tool doesn't help save money because it requires human operations. Human beings can be more productive in business cases, not just in the area of information technology.

    What's my experience with pricing, setup cost, and licensing?

    The product is expensive. For a tech person like me, I want the product to be free. When I have to sell the tool to a customer, I would say that it is not very expensive and can be termed priceless.

    What other advice do I have?

    In terms of the speed of the outcomes from the tool's end, my company does not use the product's automation functionality.

    In my company, we don't use the tool's built-in playbooks.

    I rate the tool a ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. MSP Reseller
    PeerSpot user
    Senior IT Expert at a computer software company with 1,001-5,000 employees
    Real User
    Jun 10, 2024
    Offers a single pane of glass to manage clusters but needs improvement in the stability offered
    Pros and Cons
    • "The solution's most valuable features revolve around the single pane of glass it provides, which helps me see all my infrastructure and quickly manage VM operations without having to go to individual clusters."
    • "The stability of Nutanix Cloud Manager (NCM) is an area of concern where improvements are required."

    What is our primary use case?

    I use the solution in my company to manage around 27 clusters. It is all a single pane of glass to manage them and monitor them in a way that is not really associated with cross availability but more in the area of whether there are any impacts, alerts, or any such related stuff.

    How has it helped my organization?

    It is difficult to speak about the benefits I have experienced from the use of the solution because the product serves as a central point. Having a centralized single pane of glass is important. 

    My company can also see our Pure Storage and ESXi landscape in Nutanix Cloud Manager (NCM), even though such products may be third-party or foreign imports. You see everything in one control plane, which greatly adds to our value. The tool's ease of use is good because a lot more people can access Prism Central, allowing all to do simple operations without needing a lot of training, etc. The tool's user interface is intuitive.

    What is most valuable?

    The solution's most valuable features revolve around the single pane of glass it provides, which helps me see all my infrastructure and quickly manage VM operations without having to go to individual clusters. Some of the tool's good features are having one central place to monitor for alerts and one central API to interact with other clusters and deploy VMs.

    Nutanix Cloud Manage helps our team address our current automation needs while planning for future expansion. Our company uses capacity monitoring, and it is quite valuable to see the growth and a view on resource consumption and get an alert if it predicts some kind of resource shortage coming up maybe. The runway in the tool is really helpful, but anything else apart from it is not there yet in the product.

    Comparing Nutanix Cloud Manager (NCM) versus other cloud management solutions for setup, learning curve, and ease of use, I would say that Nutanix's learning curve is quite small, and the ease of use is quite high. The aforementioned area consists of the biggest advantage associated with the tool, especially since you don't have to have a degree in Nutanix Cloud Manager (NCM) to be able to use it and get started or get a feel for it. The tool is quite easy to use. When deciding on a cloud management solution, the tool's setup, learning curve, and ease of use were not major but maybe small factors why my company chose Nutanix Cloud Manager (NCM). My company chose Nutanix Cloud Manager (NCM) because of the natural progression of our company's engagement with Nutanix. My company also uses Nutanix Cloud Manager (NCM) with Prism Central.

    What needs improvement?

    The product can be improved in terms of stability. The update process has to be more tough, meaning it should be more bulletproof. The switch to the CMSP should have been more thought out, tested, and validated by Nutanix. More frequent updates would be good in the tool. Better role-based access control would be good for the tool. Better documented APIs that can be used across all Nutanix products can be a good improvement. It would be good if you could have multiple Prism Central and combine them at a centralized point. From an improvement perspective, the tool should offer a real high availability platform because it serves as a central point, and you need it.

    The stability of Nutanix Cloud Manager (NCM) is an area of concern where improvements are required.

    For how long have I used the solution?

    I have been using Nutanix Cloud Manager (NCM) for six years. My company is a customer of Nutanix.

    What do I think about the stability of the solution?

    Nutanix Cloud Manager (NCM) used to be a very stable product in the past. The versions released by the product before 2023 were great, but after that, I see that there is a big technical gap in the tool.

    What do I think about the scalability of the solution?

    It is not kind of a scalable solution for now. The product could be used to scale up in the same cluster, but it was not something that our company wanted. My organization wanted to scale across clusters. For now, as far as I know, the tool's scalability part cannot be considered as a feature, but it may have new functionalities coming up in the future.

    How are customer service and support?

    The solution's technical support is great. I rate the technical support a nine out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    There weren't many solutions that my company used to use in the past, apart from maybe a few products for the central management of infrastructure components like a vCenter traditionally, and now we use it in parallel to Nutanix Cloud Manager (NCM) and not replacing it with any other tool.

    How was the initial setup?

    Six years ago, the product's initial setup phase was easy, and since then, my company has been running the same installation process. With day-2 operations, like upgrades, which were normally easy, I see how a lot of the features have changed presently, including the whole architecture underneath, and because of this, my company has faced some challenges with the product.

    There is no strategy required to deploy the project since it is very intuitive.

    The solution is deployed on an on-premises model.

    My company uses the product in different locations and data centers.

    What about the implementation team?

    My company did not seek help from an integrator, reseller, or consultant.

    What was our ROI?

    The ROI I have experienced from the use of the solution stems from the fact that it is easy to use, and the entry border of the tool is quite low, so a lot of new people can easily use it. With the tool, you have one single pane of glass across multiple infrastructures.

    What's my experience with pricing, setup cost, and licensing?

    Nutanix changes its licensing models frequently, and it is difficult to figure out how and what is included in which package. The problem lies with how frequently the prices and licensing models are changed and the names provided for the packages. As per the main focus of our company, I would say that having Nutanix Cloud Manager (NCM) is the cherry on top for us.

    Which other solutions did I evaluate?

    I have not evaluated The other products in the market offering the same features as Nutanix Cloud Manager (NCM).

    What other advice do I have?

    In terms of the importance of faster outcomes for our organization from the use of the tool, I would say that fast is not always best, but if you have a very good process in place, fast is good as long as you follow the process.

    The use of Nutanix Cloud Manager or NCM's built-in playbooks has not freed up time for our IT team to focus on other tasks or projects. I know on paper and maybe for management, the tool's ability to have built-in playbooks and how it frees up time for the IT team so that they can focus on other projects sounds interesting, but at the end of the day, you don't want a lot of those things to be completely automated unless you have very strict quotas in place which also needs good housekeeping. In a historically growing environment, following the aforementioned areas is not always possible, so you may not want such automation happening, but what is nice about it is that I can forward all the alerts that are generated in Prism Central using a webhook to any kind of messaging kind of application, which removes the barrier of having to check on it. It is quite nice that with the playbooks, I have some low-code way of having some kind of automation going.

    Considering the versions of the product before 2023, I rate the solution a nine out of ten.

    Considering the versions of the product after 2023, I rate the solution a five or six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sisir Ghosh - PeerSpot reviewer
    Assistant Manager at a recreational facilities/services company with 10,001+ employees
    Real User
    Feb 27, 2024
    Provides good performance, we can easily scale resources, and run analytics
    Pros and Cons
    • "Nutanix Cloud Manager's interface offers valuable insight, providing me with the comfort of knowing everything is functioning optimally and can be upgraded with a single click."
    • "Currently, users can only attach a new ISO to their VMs for a partial reinstall, but a full reinstall feature is unfortunately unavailable."

    What is our primary use case?

    Nutanix Cloud Manager offers the flexibility of the cloud, allowing us to easily create and destroy environments for proof-of-concept purposes without impacting any patched applications. This flexibility lets us clone existing Veeam instances for various sectors. After reading and patching the clone, we can either delete it or replace the original instance with the patched and updated clone, effectively running it from the Cloud.

    How has it helped my organization?

    We're impressed by the speed of achieving results with low-code automation. Previously, we used physical servers to run workloads. Now, we achieve the same or greater performance on virtual machines with significantly lower configurations. For example, a task that required 128 GB of RAM on a physical server can now run on a 32 GB virtual machine. Additionally, we can seamlessly upgrade memory on the fly from 32 to 64 GB or as needed, allowing us to scale resources without downtime.

    We leverage Nutanix Cloud Manager's capacity planning and runway analytics to forecast storage needs proactively. By periodically running these analytics, we gain insights into cluster performance and identify potential bottlenecks, allowing us to plan for additional hardware requirements as needed.

    What is most valuable?

    Nutanix Cloud Manager's interface offers valuable insight, providing me with the comfort of knowing everything is functioning optimally and can be upgraded with a single click.

    What needs improvement?

    One challenge exists in our current setup. While two administrators are managing the Nutanix Cloud users, the users themselves maintain their VMs. We would love to offer them the ability to completely reinstall their VMs whenever necessary. Currently, users can only attach a new ISO to their VMs for a partial reinstall, but a full reinstall feature is unfortunately unavailable.

    We have raised this issue with Nutanix, requesting the addition of these features. They have assured us that these features are planned for the future, but they are not currently available.

    Therefore, we request the implementation of these features to empower our user group to manage their VMs independently and according to their needs.

    For how long have I used the solution?

    I have been using Nutanix Cloud Manager for over three years.

    What do I think about the stability of the solution?

    Nutanix Cloud Manager is stable. We have not had any stability issues.

    What do I think about the scalability of the solution?

    Nutanix Cloud Manager is scalable. 

    How are customer service and support?

    The technical support is great. They are extremely knowledgeable and helpful.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used to have both Cisco and Nutanix, but Cisco cost us more, so we switched to mostly Nutanix systems.

    How was the initial setup?

    The initial setup was completed by Nutanix and it was not difficult. The deployment took around 45 days.

    What's my experience with pricing, setup cost, and licensing?

    Nutanix Cloud Manager offers tiered pricing, making it accessible to organizations with varying budgets. This allows them to start with a lower tier and scale up seamlessly as their needs evolve.

    What other advice do I have?

    I would rate Nutanix Cloud Manager a nine out of ten.

    Two of us are responsible for maintaining Nutanix Cloud Manager. We log in twice weekly to conduct a health check and ensure no new requirements, such as creating a new VM. If new requirements arise, additional work is necessary.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1854858 - PeerSpot reviewer
    Network Specialist at a university with 1,001-5,000 employees
    Real User
    Top 20
    Feb 19, 2026
    Highly scalable and stable, with one-click upgrade and analytics features, and provides excellent support
    Pros and Cons
    • "What I found most valuable in Nutanix Cloud Manager (NCM) is the one-click upgrade and the analytics it can provide for hyper-converged infrastructure."
    • "One suggestion is for the Nutanix Cloud Manager (NCM) Prism Pro element to have a built-in support feature that allows you to simply click a button to get support from Nutanix whenever a new alert comes in, rather than needing to call support to ask about the new alert you received."

    What is our primary use case?

    We used Nutanix Cloud Manager (NCM) with our dying legacy infrastructure that was sluggish and no longer compliant. We had a higher demand as our business operation became more fast-paced, so we needed a solution like Nutanix Cloud Manager (NCM) that could address all that, which was reliable with no downtime for upgrades and a single pane of glass for management. As of 2026, we have implemented two additional Nutanix clusters.

    How has it helped my organization?

    We saw the cost savings and reliability from moving away from VMware.

    What is most valuable?

    What I found most valuable in NCM is the one-click upgrade and the analytics it can provide for hyper-converged infrastructure.

    I found the X-Play feature nice, as it's basically a playbook that lets you pick an action based on what happens. The feature is also great for resolving anomalies because it reduces manpower to resolve issues manually and helps lower false positives.

    Implementing automation in Nutanix Cloud Manager doesn't take long, and there's not much of a learning curve to it. Once you understand the basics and know your criteria and requirements, it should be up and running relatively fast, another likable feature of the solution.

    I've also heard of the Runbook feature, and it's been set up for my organization as part of X-Play. Runbook saves time during manual intervention because it's all within the same ecosystem, so it makes sense.

    Similar to other products that provide cloud automation, I find Nutanix Cloud Manager fast in terms of the speed of the outcomes.

    My organization uses analytics and capacity planning, some of the good features of NCM. I find them very important in helping determine needs and demands in terms of business requirements.

    The built-in Playbooks in the solution also helped free up time for my team to focus on other projects and tasks.

    Nutanix Cloud Manager has also saved my organization time, particularly a week, as it lets you do one-click upgrading, which wasn't possible in the old solution my organization used to have. In the past, you had to contact different vendors for drivers, for example, and try to synchronize to ensure you were all on the same page, versus Nutanix Cloud Manager, which offered one-click upgrades.

    For example, I could start the upgrade process via NCM on the weekend in the morning. There would be a progress bar, pre-checks, and assurance, and then, come afternoon, the upgrade is completed for a six-node cluster, while in the old solution, it'll take one whole week to complete the upgrade, which even comes with downtime.

    I also find that it does its job well, particularly in helping the team address current automation needs while planning for future expansions, because the solution can analyze the number of VMs the team is using and whether the VMs are undersized and oversized, for example.

    In terms of how it compares to other cloud management solutions for setup, learning curve, and ease of use, it's similar to Apple versus Android, where it's a matter of preference because both providers do the job. Still, one does the job more simplistically and caters to clients with low staffing, such as my team. My organization is very small and wanted to find a solution, such as NCM, that meets all criteria to help address all issues the organization usually experiences.

    I also found that Nutanix Cloud Manager has phenomenal speed in delivering IaaS. My organization used to have servers that took over five minutes to boot up. Now, the process only takes less than two minutes.

    What needs improvement?

    There's not much you wouldn't like about Nutanix Cloud Manager because, as a solution, it simply works, and it's very reassuring. One suggestion, however, is for the Prism Pro element to have a built-in support feature that allows you to simply click a button to get support from Nutanix whenever a new alert comes in, rather than needing to call support to ask about the new alert you received.

    For how long have I used the solution?

    We've used Nutanix Cloud Manager (NCM) since 2009, particularly the Prism Pro tier.

    What do I think about the stability of the solution?

    NCM is a very stable solution.

    What do I think about the scalability of the solution?

    It is highly scalable.

    How are customer service and support?

    I've contacted the technical support team for Nutanix, and I found the team knowledgeable, friendly, and professional. The Nutanix support team knows the product very well.

    If I compare Nutanix support with support teams from other vendors, Nutanix is a step beyond, mainly because the response time is much better.

    My rating for Nutanix Cloud Manager support is nine out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used Dell and VMware before switching to Nutanix Cloud Manager. We decided to switch because our legacy infrastructure was sluggish, and compliance, servicing, replacing the parts, and the hours of work we had to devote to all that did not make the old infrastructure cost-effective. 

    We also wanted a unified solution that provides a single pane of glass, which we found in Nutanix Cloud Manager. We could do our upgrades easily with the solution, without any hiccups.

    How was the initial setup?

    I was involved in deploying Nutanix Cloud Manager and found the process very straightforward.

    What about the implementation team?

    A professional service configured Nutanix Cloud Manager for my organization, which also involved migration from the old data center to the new one.

    What's my experience with pricing, setup cost, and licensing?

    I was not involved in purchasing it, so I have no information on its pricing or cost.

    I do feel that it's fair that Nutanix is a product sold as one but with multiple tiers, though you need to make sure it isn't oversold in terms of client needs.

    Which other solutions did I evaluate?

    We didn't evaluate other options before choosing NCM, though we inquired about VxRail.

    VxRail is also a good product, but it seemed to have a more user-friendly approach, plus the Nutanix account executive was able to give a quote that matched what Dell was offering.

    What other advice do I have?

    My organization currently tests Nutanix AHV but mainly uses Nutanix Cloud Manager to manage the VMs.

    Currently, my organization doesn't feel the need to purchase other solutions besides NCM for automation needs.

    The solution is deployed on-premises.

    Two people from my organization, plus one from the professional service, took care of implementing Nutanix Cloud Manager.

    Nutanix only requires variable maintenance. For the most part, if there's critical maintenance, the team gets an alert, but the recommendation is for maintenance to be conducted every six months or as needed.

    My rating for Nutanix Cloud Manager as a solution is nine out of ten.

    My advice for others shopping around or deciding on which solution to use is to first ask for a test environment to play with, plus be able to go on a reference call with similar institutions or companies identical to current clients, and not be shy about asking for recommendations or good references.

    My organization is a customer.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Last updated: Feb 19, 2026
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    Buyer's Guide
    Download our free Nutanix Cloud Manager (NCM) Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free Nutanix Cloud Manager (NCM) Report and get advice and tips from experienced pros sharing their opinions.