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OpenText AI Operations Management pros and cons

Vendor: OpenText
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

OpenText AI Operations Management allows the creation of dashboards for specific business areas, enabling team members to focus on their specific responsibilities.
The flexibility and configurability of OpenText AI Operations Management are highly valuable, accommodating broad integration possibilities with various products.
OpenText AI Operations Management offers robust event correlation and root-cause identification capabilities, providing deeper insight into system performance and issues.
The agent system within OpenText AI Operations Management facilitates the easy collection of metrics and logs, enhancing monitoring and data analysis.
OpenText AI Operations Management integrates effectively with various monitoring systems and business processes, consolidating tools under one platform.

CONS

Latest versions of the service reporting dashboards need improvement, such as service modeling.
Support-related issues stem from both HPE in general and the specific technical products due to limitations in the local knowledge base.
Installation and upgrading of HPOM and Operations Agent software are not always easy, with the process potentially breaking or terminating unexpectedly during upgrades.
Operations Bridge requires significant resources, making it more suitable for larger organizations, with its setup process being quite complex, especially for those lacking experience.
Pricing can be expensive, particularly for smaller companies, with potential consideration of alternative solutions due to cost implications.
 

OpenText AI Operations Management Pros review quotes

it_user217332 - PeerSpot reviewer
Big Data Administrator at a comms service provider with 1,001-5,000 employees
Mar 31, 2015
Be patient, and take things step by step to get it going; once that takes place, it's pretty self-sufficient.
it_user361998 - PeerSpot reviewer
Head of Monitoring Transformation and Operations at Vodafone
Dec 27, 2015
We now have a consolidated dashboard that shows availability and performance across key business services, enabling cost optimization, scalability, and efficiencies as we transform multiple monitoring teams into one working off a single console with all the data in one place.
it_user363237 - PeerSpot reviewer
Technical Analyst at a financial services firm with 1,001-5,000 employees
Dec 30, 2015
It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's.
Learn what your peers think about OpenText AI Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user363255 - PeerSpot reviewer
ITSM & BSA Team Leader at a computer software company with 501-1,000 employees
Dec 30, 2015
Compared to other products on the market today, I think it's the best in terms of architecture and capabilities.
it_user368235 - PeerSpot reviewer
Infrastructure Operation Division Manager at a comms service provider with 1,001-5,000 employees
Jan 11, 2016
It gives us the ability to monitor the entire infrastructure proactively and reactively.
it_user368724 - PeerSpot reviewer
ESM Department Manager at a tech services company with 51-200 employees
Jan 12, 2016
My customers are happy and satisfied with the monitoring capabilities that give them a more precise picture of company performance.
BD
System Architect at a comms service provider with 10,001+ employees
Jun 27, 2016
It's really the basis for everything we do for event management, for enterprise management.
it_user481287 - PeerSpot reviewer
Senior Consultant and Solutions Architect with 501-1,000 employees
Aug 18, 2016
It optimizes their operations efficiency, and makes people more focused on the issue at hand instead of trying to figure out what's going on.
it_user481290 - PeerSpot reviewer
Principal, Enterprise Applications at a tech services company with 10,001+ employees
Aug 18, 2016
As a total offering, Ops Bridge is a strong offering in the market.
it_user567687 - PeerSpot reviewer
IT Performance Architect and Head of DB2 at Swiss Mobiliar
Dec 23, 2016
It's helped us to increase transparency of our line of business, as well as both transparency and visibility of the IT department within the company.
 

OpenText AI Operations Management Cons review quotes

it_user217332 - PeerSpot reviewer
Big Data Administrator at a comms service provider with 1,001-5,000 employees
Mar 31, 2015
It can be cumbersome to get up and running. And it's very expensive.
it_user361998 - PeerSpot reviewer
Head of Monitoring Transformation and Operations at Vodafone
Dec 27, 2015
I think HP gives you everything you need, but they are not agile and innovative enough.
it_user363237 - PeerSpot reviewer
Technical Analyst at a financial services firm with 1,001-5,000 employees
Dec 30, 2015
I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers.
Learn what your peers think about OpenText AI Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user363255 - PeerSpot reviewer
ITSM & BSA Team Leader at a computer software company with 501-1,000 employees
Dec 30, 2015
At times, there are performance and configuration issues.
it_user368235 - PeerSpot reviewer
Infrastructure Operation Division Manager at a comms service provider with 1,001-5,000 employees
Jan 11, 2016
There are a couple of areas of improvement: Performance needs to increase; and Better correlation from the box rules.
it_user368724 - PeerSpot reviewer
ESM Department Manager at a tech services company with 51-200 employees
Jan 12, 2016
It can run a little slow if not configured correctly or if a customer doesn't use it properly.
BD
System Architect at a comms service provider with 10,001+ employees
Jun 27, 2016
Even though they said it was out for over a year, it was not a product ready for release.
it_user481287 - PeerSpot reviewer
Senior Consultant and Solutions Architect with 501-1,000 employees
Aug 18, 2016
I think it could be improved with regard to response time, and getting the proper resources.
it_user481290 - PeerSpot reviewer
Principal, Enterprise Applications at a tech services company with 10,001+ employees
Aug 18, 2016
Depending on where you land, if you get stuck in generic level-two support, then it’s quite uninspiring – that’s probably the best description.
it_user567687 - PeerSpot reviewer
IT Performance Architect and Head of DB2 at Swiss Mobiliar
Dec 23, 2016
Currently the BVD, it's not living. We would like to see more sensors in the dashboard.