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OpenText AI Operations Management pros and cons

Vendor: OpenText
3.9 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

OpenText AI Operations Management allows the creation of dashboards for specific business areas, enabling team members to focus on their specific responsibilities.
The flexibility and configurability of OpenText AI Operations Management are highly valuable, accommodating broad integration possibilities with various products.
OpenText AI Operations Management offers robust event correlation and root-cause identification capabilities, providing deeper insight into system performance and issues.
The agent system within OpenText AI Operations Management facilitates the easy collection of metrics and logs, enhancing monitoring and data analysis.
OpenText AI Operations Management integrates effectively with various monitoring systems and business processes, consolidating tools under one platform.

CONS

Latest versions of the service reporting dashboards need improvement, such as service modeling.
Support-related issues stem from both HPE in general and the specific technical products due to limitations in the local knowledge base.
Installation and upgrading of HPOM and Operations Agent software are not always easy, with the process potentially breaking or terminating unexpectedly during upgrades.
Operations Bridge requires significant resources, making it more suitable for larger organizations, with its setup process being quite complex, especially for those lacking experience.
Pricing can be expensive, particularly for smaller companies, with potential consideration of alternative solutions due to cost implications.
 

OpenText AI Operations Management Pros review quotes

reviewer2060121 - PeerSpot reviewer
Product Line Manager at a tech consulting company with 11-50 employees
Dec 4, 2025
OpenText AI Operations Management has an agent system where you can directly add plugins and collect metrics and logs, and it is really difficult to collect these kinds of things such as metric data with other systems, but it is easier with this platform.
reviewer2257230 - PeerSpot reviewer
Data Platforms Manager at a media company with 5,001-10,000 employees
Mar 12, 2025
I rate OpenText Operations Bridge as a solid nine on a scale of one to ten.
Ahmed Salman - PeerSpot reviewer
Performance & Monitoring Supervisor at Saudi Telecom Company
Nov 18, 2024
The data lake is a very powerful feature within OpenText Operations Bridge.
Learn what your peers think about OpenText AI Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Volodymyr Bondarchuk - PeerSpot reviewer
Senior System Engineer at Novell
Nov 20, 2024
This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes.
PUNEET SHADIJA - PeerSpot reviewer
Vice President at Multi Commodity Exchange Of India
Nov 21, 2024
The most valuable aspect of Operations Bridge for us is its integration capabilities.
Volodymyr Bondarchuk - PeerSpot reviewer
Senior System Engineer at Novell
Nov 29, 2022
I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure.
reviewer1581648 - PeerSpot reviewer
Senior Analyst at a consumer goods company with 10,001+ employees
Jun 22, 2022
The event correlation is the most valuable aspect of the solution.
reviewer2131245 - PeerSpot reviewer
Global Monitoring Systems Engineer at a financial services firm with 10,001+ employees
Mar 21, 2023
It is stable.
Prem Raj - PeerSpot reviewer
Senior Information Technology Security Officer at alpha
Feb 15, 2022
I've found the solution to be very scalable.
DC
Co-Founder at Nobius IT
Mar 22, 2021
OpsBridge has good event correlation facilities and root-cause identification algorithms.
 

OpenText AI Operations Management Cons review quotes

reviewer2060121 - PeerSpot reviewer
Product Line Manager at a tech consulting company with 11-50 employees
Dec 4, 2025
The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.
reviewer2257230 - PeerSpot reviewer
Data Platforms Manager at a media company with 5,001-10,000 employees
Mar 12, 2025
The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing.
Ahmed Salman - PeerSpot reviewer
Performance & Monitoring Supervisor at Saudi Telecom Company
Nov 18, 2024
The creation process is not as easy as expected, requiring multiple steps and can be quite complex.
Learn what your peers think about OpenText AI Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Volodymyr Bondarchuk - PeerSpot reviewer
Senior System Engineer at Novell
Nov 20, 2024
The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area.
PUNEET SHADIJA - PeerSpot reviewer
Vice President at Multi Commodity Exchange Of India
Nov 21, 2024
We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery.
Volodymyr Bondarchuk - PeerSpot reviewer
Senior System Engineer at Novell
Nov 29, 2022
What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much.
reviewer1581648 - PeerSpot reviewer
Senior Analyst at a consumer goods company with 10,001+ employees
Jun 22, 2022
The initial setup is a little bit complex.
reviewer2131245 - PeerSpot reviewer
Global Monitoring Systems Engineer at a financial services firm with 10,001+ employees
Mar 21, 2023
I'm not aware of areas that need improvement.
Prem Raj - PeerSpot reviewer
Senior Information Technology Security Officer at alpha
Feb 15, 2022
The setup process can get a little bit complex.
DC
Co-Founder at Nobius IT
Mar 22, 2021
The solution is overall "heavy", requiring multiple servers, even without HA.