OpenText Documentum Content Management Reviews and Pricing

Sales Engineer at a tech consulting company with 11-50 employees

Apr 8, 2014

Documentum was stable, but it did not serve our business well

What is most valuable?

Version Tree Branching. Bulk document edit. Hierarchal navigation. Document annotation. At the time webtop was an integration point we wanted into our products CM.

How has it helped my organization?

We were able to meet ISO 9001 QMS Standards and add a more robust CM integration to our product base.

What needs improvement?

After implementation, I was pleased with the functions of the application. Design and newer functionality should always be evolved.

For how long have I used the solution?

I used this solution for approximately 5 years.

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What was my experience with deployment of the solution?

Yes, system deployment was complex and very tedious.

What do I think about the stability of the solution?

No, after the deployment, we found the system to be reliable. Not the fastest system, but stable.

What do I think about the scalability of the solution?

Never had to scale to meet demand.

How are customer service and support?

Customer Service: I would rate the service below average. This was three years ago, so maybe it has improved since.Technical Support: Support was average. My involvement was not only user level, but development integration level also. I had more difficult questions I am sure than the average user.

Which solution did I use previously and why did I switch?

We had integrations to several content management applications. We ended up not choosing this option in-house as we felt it was too much. Just not a good fit for us.

How was the initial setup?

The initial setup as per their install guide was pretty spot on. As we customized, it became more complex. This could be due to our unique business rules or because we were building an integration to the software.

What about the implementation team?

Ours was an in-house implementation. We did lean on support a few times and it was average support if we were not dependent on a time line.

What other advice do I have?

Be sure that you can invest the time for implementation on this also, use their technical services team. The software does what it says it does, but make sure you have considered cheaper options.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Jonathan Lucariello

ECM | BPM | Data Capture | Documentum at Globo Informatica s.r.l.

Jul 13, 2024

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Has valuable integration capabilities and works efficiently in enterprise-level document management

Pros and Cons

"OpenText Documentum is a robust choice for enterprise-level document management."

"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."

What is our primary use case?

We use the platform across various sectors like healthcare, life sciences, banking, and insurance for document repository and application purposes.

What is most valuable?

The platform's integration capabilities with internal workflows and external systems are crucial.

What needs improvement?

While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well.

For how long have I used the solution?

I have been using OpenText Documentum for approximately 20 years.

What do I think about the stability of the solution?

I rate the product stability an eight.

What do I think about the scalability of the solution?

I rate the product scalability a nine.

How are customer service and support?

Technical support varies by product, but generally, it's efficient for critical issues though less urgent tickets can experience delay.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup process a four.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

Which other solutions did I evaluate?

The platform excels in scalability and performance for large-scale implementations compared to more flexible but less scalable solutions like SharePoint.