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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OpenText Enterprise Security Manager provides real-time analysis, which enhances its value in detecting threats quickly.
ArcSight's event correlation capabilities are powerful and facilitate easy development of custom connectors.
The tool enhances network visibility, aiding in improved security and threat detection.
It supports a wide range of SmartConnectors, allowing integration with various third-party products and customization options.
OpenText Enterprise Security Manager offers excellent performance monitoring and rapid correlation of alerts for comprehensive cybersecurity services.

CONS

HPE ArcSight has a steep learning curve and complex administration that requires experienced personnel.
The analytics feature is unreliable and requires improvement for more detailed analysis.
The initial setup is complex, making deployment and integration challenging, especially with an ever-growing number of customers.
Customer service, especially during transitions, has been poor and disruptive to service delivery.
Lack of a cloud solution is a significant missing feature, hindering ease of deployment and scalability.
 

OpenText Enterprise Security Manager Pros review quotes

it_user661260 - PeerSpot reviewer
Security Consultant at a tech services company with 5,001-10,000 employees
May 9, 2017
The real-time analysis adds value.
HM
Senior Security Consultant, CISSP, HPE ArcSight Specialist at a retailer with 5,001-10,000 employees
Aug 31, 2017
SmartConnector: Normalization parses raw logs and converts them into CEF (common event format). This is the core of the product.
it_user730782 - PeerSpot reviewer
Delivery Consultant - Security Solutions with 1,001-5,000 employees
Sep 4, 2017
Customization. ArcSight gives you a platform to on-board out-of-the-box devices with a more accurate way of collecting desired logs/events.
Learn what your peers think about OpenText Enterprise Security Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user700140 - PeerSpot reviewer
Ex Senior Security Analyst and Onsite consultant at Paladion Networks
Feb 18, 2018
The tool sends an automated mail to all the operators, which makes it easy to share the information and reporting.​
it_user858882 - PeerSpot reviewer
Business Development Manager- Threat Management Services at Insight Enterprises, Inc.
Apr 18, 2018
It has absolutely improved the efficiency of our security team. We use it internally as well. It is such a powerful tool that our internal security team became a customer of our ArcSight managed service.
TB
IT Manager at Royal Cemerlang
May 21, 2018
It prevented my users from getting infected by ransomware. It can also pinpoint the story behind every virus or network attack to our environment.
Analyst0909 - PeerSpot reviewer
Analyst at a financial services firm with 10,001+ employees
Feb 3, 2019
We do consulting and I get feedback from our clients that the product really helped them with compliance, especially with GDPR.
FS
Information Security and Business Data Protection Specialist at a comms service provider with 1,001-5,000 employees
Feb 7, 2019
The webpage algorithm is the most valuable feature because it was the fastest feature for searching the logs, events, and correlation.
TB
IT Manager at Royal Cemerlang
Feb 20, 2019
When WannaCry attacks I can minimize the damage. My company had no protection at the time. We get alerts in ArcSight and then whenever a user got a copy of WannaCry and the WannaCry malware wants to connect to the mother ship, it alerts me in the ArcSight dashboard, and that helps us a lot. We then just go to the user and erase the malware.
HJ
Security Manager at shinhan DS
May 13, 2019
This process has helped to improve our organization because we have centralized the intra-group security equipment logs.
 

OpenText Enterprise Security Manager Cons review quotes

it_user661260 - PeerSpot reviewer
Security Consultant at a tech services company with 5,001-10,000 employees
May 9, 2017
HPE ArcSight has a quite steep learning curve.
HM
Senior Security Consultant, CISSP, HPE ArcSight Specialist at a retailer with 5,001-10,000 employees
Aug 31, 2017
They need to develop NetFlow appliances that can be installed in the customer network on span ports, collect NetFlow, and send it to ArcSight without relying on the devices' NetFlow capability and their position in the network.
it_user730782 - PeerSpot reviewer
Delivery Consultant - Security Solutions with 1,001-5,000 employees
Sep 4, 2017
Administration of ArcSight is not an easy job. The admin needs to be well experienced in it to identify the root cause and fix it.
Learn what your peers think about OpenText Enterprise Security Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user700140 - PeerSpot reviewer
Ex Senior Security Analyst and Onsite consultant at Paladion Networks
Feb 18, 2018
The analytics feature is not reliable and needs improvement for more detailed analysis.​
it_user858882 - PeerSpot reviewer
Business Development Manager- Threat Management Services at Insight Enterprises, Inc.
Apr 18, 2018
The initial setup is very complex. We had to architect a deployment which allowed us to incorporate an ever growing number of customers into our hosted instance of ArcSight.
TB
IT Manager at Royal Cemerlang
May 21, 2018
The product should include a lot more predefined scenarios so the adopted company will have knowledge and a broader skill set in security and network.
Analyst0909 - PeerSpot reviewer
Analyst at a financial services firm with 10,001+ employees
Feb 3, 2019
I would like for them to integrate mobile devices. Integration or any kind of functionality which will act as a substitute for IBM so that we can really track our mobile devices as well as look at SIEM.
FS
Information Security and Business Data Protection Specialist at a comms service provider with 1,001-5,000 employees
Feb 7, 2019
The security area has room for improvement.
TB
IT Manager at Royal Cemerlang
Feb 20, 2019
In other products, I have found that they use some kind of GUI that is drag and drop. While in ArcSight they use still scripting. They should keep scripting because some people prefer scripting but they should have the option for those who prefer using drag and drop.
HJ
Security Manager at shinhan DS
May 13, 2019
There are several improvements that we would like to see, including: Building a system based on a log collection (SOC), a scenario for external encroachment, and Operator training.