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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OpenText Enterprise Security Manager provides real-time analysis, which enhances its value in detecting threats quickly.
ArcSight's event correlation capabilities are powerful and facilitate easy development of custom connectors.
The tool enhances network visibility, aiding in improved security and threat detection.
It supports a wide range of SmartConnectors, allowing integration with various third-party products and customization options.
OpenText Enterprise Security Manager offers excellent performance monitoring and rapid correlation of alerts for comprehensive cybersecurity services.

CONS

HPE ArcSight has a steep learning curve and complex administration that requires experienced personnel.
The analytics feature is unreliable and requires improvement for more detailed analysis.
The initial setup is complex, making deployment and integration challenging, especially with an ever-growing number of customers.
Customer service, especially during transitions, has been poor and disruptive to service delivery.
Lack of a cloud solution is a significant missing feature, hindering ease of deployment and scalability.
 

OpenText Enterprise Security Manager Pros review quotes

it_user126642 - PeerSpot reviewer
IT Security Consultant at a tech services company with 51-200 employees
Jun 10, 2014
Its versatility when it comes to vendor support, the powerful ESM and logger tools, the Alert and Case Tracking mechanism, the Express all-in-one component for small businesses, the efficient NTP for blocking identified threats, and the ArcSight Flex Connector Development module for unsupported vendor products make this solution extremely capable.
it_user126648 - PeerSpot reviewer
Senior Security Analyst at a tech services company with 10,001+ employees
Jun 11, 2014
Scalability and Adaptability; by Scalability, I mean the number of supported devices by ArcSight, and you can make changes to the current deployment if required or add a new region in the scope by adding components of ArcSight, and by Adaptability I mean once the analysts see what can be achieved by utilizing the various resources of ArcSight, it motivates them to come up with new ideas and how to implement them.
it_user126918 - PeerSpot reviewer
Information Security Consultant with 1,001-5,000 employees
Jun 11, 2014
ArcSight helps to track all configuration changes and correlates with corresponding service tickets, helping a lot in auditing system and network admins with minimal time and cost.
Learn what your peers think about OpenText Enterprise Security Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user140673 - PeerSpot reviewer
Senior Manager of System Security with 501-1,000 employees
Jul 20, 2014
Allowing for non conventional data feeds from HR into our overall security monitoring practice has allowed us to catch gaps in our exit checklist for employees among other things.
it_user147210 - PeerSpot reviewer
Sr Security Engineer at a tech services company with 51-200 employees
Aug 17, 2014
We help our customers do more than 'check a box' for security and compliance and we are very proud of that.
VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Jan 27, 2015
ArcSight is very scalable.
it_user399357 - PeerSpot reviewer
Security Response Engineer at a media company with 10,001+ employees
Mar 3, 2016
It reduces the amount of time required to perform an investigation because of the correlation and aggregation of all the events.
it_user400656 - PeerSpot reviewer
Security Practice Director at Rolta AdvizeX
Mar 6, 2016
ArcSight is a very capable product that integrates with many different platforms.
technica402861 - PeerSpot reviewer
Senior Manager - Cyber Security at a comms service provider with 1,001-5,000 employees
Mar 9, 2016
The two most valuable features for us are the deployment strategy and its operational ease.
it_user406062 - PeerSpot reviewer
Sr. Director, Corporate Information Security at a comms service provider with 1,001-5,000 employees
Mar 15, 2016
The most valuable feature for us is its ability to correlate security events and then allowing us to take action to address those events.
 

OpenText Enterprise Security Manager Cons review quotes

it_user126642 - PeerSpot reviewer
IT Security Consultant at a tech services company with 51-200 employees
Jun 10, 2014
The solution itself is very scalable, but it is also a lot more expensive than other players.
it_user126648 - PeerSpot reviewer
Senior Security Analyst at a tech services company with 10,001+ employees
Jun 11, 2014
Best SIEM product but it's high on pricing and licensing.
it_user126918 - PeerSpot reviewer
Information Security Consultant with 1,001-5,000 employees
Jun 11, 2014
High Availability is a major concern for all of our customers, HP needs to significantly improve in HA.
Learn what your peers think about OpenText Enterprise Security Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user140673 - PeerSpot reviewer
Senior Manager of System Security with 501-1,000 employees
Jul 20, 2014
I have never deployed an ArcSight installation without encountering several issues, I have over 40 deployments to my credit.
it_user147210 - PeerSpot reviewer
Sr Security Engineer at a tech services company with 51-200 employees
Aug 17, 2014
There are SO MANY things you can do in AS, and there is a lack of really in-depth documentation on a lot of it.
VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Jan 27, 2015
ROI: Poor as the product takes more effort to generate value. Its CAPEX cost is high too.
it_user399357 - PeerSpot reviewer
Security Response Engineer at a media company with 10,001+ employees
Mar 3, 2016
Technical support has been so frustrating that we've brought in an intermediary, LiveQuest, to deal with HP support for us.
it_user400656 - PeerSpot reviewer
Security Practice Director at Rolta AdvizeX
Mar 6, 2016
Make sure you tune it to your business and infrastructure, which isn't necessarily part of technical support.
technica402861 - PeerSpot reviewer
Senior Manager - Cyber Security at a comms service provider with 1,001-5,000 employees
Mar 9, 2016
I'd like to see some threat intelligence out of the box rather than adding it in subscriptions.
it_user406062 - PeerSpot reviewer
Sr. Director, Corporate Information Security at a comms service provider with 1,001-5,000 employees
Mar 15, 2016
Although we're able to customize it, it requires some level of subject-matter expertise for all the special adapters for collection.