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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OpenText Enterprise Security Manager provides real-time analysis, which enhances its value in detecting threats quickly.
ArcSight's event correlation capabilities are powerful and facilitate easy development of custom connectors.
The tool enhances network visibility, aiding in improved security and threat detection.
It supports a wide range of SmartConnectors, allowing integration with various third-party products and customization options.
OpenText Enterprise Security Manager offers excellent performance monitoring and rapid correlation of alerts for comprehensive cybersecurity services.

CONS

HPE ArcSight has a steep learning curve and complex administration that requires experienced personnel.
The analytics feature is unreliable and requires improvement for more detailed analysis.
The initial setup is complex, making deployment and integration challenging, especially with an ever-growing number of customers.
Customer service, especially during transitions, has been poor and disruptive to service delivery.
Lack of a cloud solution is a significant missing feature, hindering ease of deployment and scalability.
 

OpenText Enterprise Security Manager Pros review quotes

NM
Senior Security Engineer at Valuepoint Systems
Mar 7, 2025
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
Gaurav Ranade - PeerSpot reviewer
CTO at Rah Infotech Pvt Ltd
Sep 12, 2024
The most valuable feature is the correlation of different logs that are collected.
Ramnesh  Dubey - PeerSpot reviewer
Solutions Architect at a tech vendor with 10,001+ employees
Feb 14, 2024
I would rate the ease of use for new users an eight out of ten, with ten being easy to use. It is a good tool.
Learn what your peers think about OpenText Enterprise Security Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
LENIN RAMIREZ - PeerSpot reviewer
SIEM MANAGER at a comms service provider with 1,001-5,000 employees
Aug 23, 2024
Support is very good.
Irfan Ali - PeerSpot reviewer
Lead Principal Architect at Injazat Data Systems
Feb 13, 2024
It gives better overall visibility. Before, we didn't have a unified system for managing security alerts. ArcSight introduced various alerts, giving us a better visibility of potential problems.
DB
Security Operations Director at Axon Technologies
Dec 8, 2022
Some of the benefits of using this solution are rapid correlation and near-time response on alerts.
AbhishekMishra - PeerSpot reviewer
Technical Lead Project Individual Contributor at DXC
Apr 27, 2022
Usability is the most valuable feature. The accessibility is quite good.
PM
Sr. Group Manager at a tech vendor with 10,001+ employees
Jan 18, 2023
ArcSight is customizable. You can integrate just about anything. I also like the ease of use.
BenNnatuanya - PeerSpot reviewer
Manager, Security Operations Centre at Deloitte
Nov 11, 2022
I value the event correlation of this product.
Riccardo Rosso - PeerSpot reviewer
Consultant at Libero
Jul 31, 2022
ArcSight ESM allows us to find if someone is doing an administrative operation at inappropriate times of day or trying to do something they're not allowed to.
 

OpenText Enterprise Security Manager Cons review quotes

NM
Senior Security Engineer at Valuepoint Systems
Mar 7, 2025
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
Gaurav Ranade - PeerSpot reviewer
CTO at Rah Infotech Pvt Ltd
Sep 12, 2024
The only concern is that AI needs to be integrated
Ramnesh  Dubey - PeerSpot reviewer
Solutions Architect at a tech vendor with 10,001+ employees
Feb 14, 2024
The first limitation is with the ArcSight Data Storage Manager (ADSM). ArcSight's total capacity is currently capped at 12 TB. This becomes an issue if a customer needs a longer real-time data retention period, such as exceeding 90 days or reaching a year or even ten months. Increasing the disk space beyond 12 TB is not currently possible.
Learn what your peers think about OpenText Enterprise Security Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
LENIN RAMIREZ - PeerSpot reviewer
SIEM MANAGER at a comms service provider with 1,001-5,000 employees
Aug 23, 2024
It would be nice to have it on the cloud so that you can deploy it easily, saving time and resources.
Irfan Ali - PeerSpot reviewer
Lead Principal Architect at Injazat Data Systems
Feb 13, 2024
The correlation engine effectively connects different events, significantly improving our detection reach. However, limitations exist with non-default alerts, where additional costs arise for integration.
DB
Security Operations Director at Axon Technologies
Dec 8, 2022
ArcSight is incredibly complex when configuring and deploying, and if your organization doesn't know what they want and what they need, ArcSight will be a challenge for them.
AbhishekMishra - PeerSpot reviewer
Technical Lead Project Individual Contributor at DXC
Apr 27, 2022
The visualization is not very good compared to Splunk.
PM
Sr. Group Manager at a tech vendor with 10,001+ employees
Jan 18, 2023
The API integration could be better, and I'd like to see more machine-learning capabilities in the future.
BenNnatuanya - PeerSpot reviewer
Manager, Security Operations Centre at Deloitte
Nov 11, 2022
They also could improve the product by integrating user and identity behavior analytics.
Riccardo Rosso - PeerSpot reviewer
Consultant at Libero
Jul 31, 2022
ArcSight ESM's UI is a little cumbersome and complex, especially for first-time and occasional users using the console manager.