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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

ArcSight Enterprise Security Manager facilitates the correlation of security events, improving threat detection and response effectiveness.
Ease of use and the ability to rapidly onboard out-of-the-box devices enhance the functionality of ArcSight Enterprise Security Manager.
ArcSight Enterprise Security Manager offers high scalability and adaptability, accommodating a growing number of supported devices and enabling customization of implementations.
It enhances security monitoring by integrating logs from various sources, providing comprehensive visibility and aiding in compliance.
ArcSight Enterprise Security Manager is recognized for its excellent real-time monitoring and alerting features, increasing threat awareness and organizational security posture.

CONS

OpenText Enterprise Security Manager is expensive compared to other options.
The technical support is inefficient and slow.
The high hardware requirements affect stability if unmet.
The initial setup is complex and challenging.
OpenText Enterprise Security Manager lacks a cloud version, limiting scalability options.
 

OpenText Enterprise Security Manager Pros review quotes

Gaurav Ranade - PeerSpot reviewer
CTO at Rah Infotech Pvt Ltd
Sep 12, 2024
The most valuable feature is the correlation of different logs that are collected.
Ramnesh  Dubey - PeerSpot reviewer
Solutions Architect at a tech vendor with 10,001+ employees
Feb 14, 2024
I would rate the ease of use for new users an eight out of ten, with ten being easy to use. It is a good tool.
LENIN RAMIREZ - PeerSpot reviewer
SIEM MANAGER at a comms service provider with 1,001-5,000 employees
Aug 23, 2024
Support is very good.
Learn what your peers think about OpenText Enterprise Security Manager. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
Irfan Ali - PeerSpot reviewer
Lead Principal Architect at Injazat Data Systems
Feb 13, 2024
It gives better overall visibility. Before, we didn't have a unified system for managing security alerts. ArcSight introduced various alerts, giving us a better visibility of potential problems.
DB
Security Operations Director at Axon Technologies
Dec 8, 2022
Some of the benefits of using this solution are rapid correlation and near-time response on alerts.
PM
Sr. Group Manager at a tech vendor with 10,001+ employees
Jan 18, 2023
ArcSight is customizable. You can integrate just about anything. I also like the ease of use.
BenNnatuanya - PeerSpot reviewer
Manager, Security Operations Centre at Deloitte
Nov 11, 2022
I value the event correlation of this product.
Anand-Dutta - PeerSpot reviewer
Head Global Alliances Director at Tech Mahindra Limited
Jul 4, 2022
What I found most valuable in ArcSight Enterprise Security Manager (ESM) is its good integration with third-party products. The solution also has good core capabilities.
PM
Sr. Group Manager at WNS Global Services
Jun 26, 2022
ArcSight ESM provides us the flexibility to write our own passwords and customize the solution. It lets us search and log a variety of SmartConnectors. It has 480-plus SmartConnectors.
AbhishekMishra - PeerSpot reviewer
Technical Lead Project Individual Contributor at DXC
Apr 27, 2022
Usability is the most valuable feature. The accessibility is quite good.
 

OpenText Enterprise Security Manager Cons review quotes

Gaurav Ranade - PeerSpot reviewer
CTO at Rah Infotech Pvt Ltd
Sep 12, 2024
The only concern is that AI needs to be integrated
Ramnesh  Dubey - PeerSpot reviewer
Solutions Architect at a tech vendor with 10,001+ employees
Feb 14, 2024
The first limitation is with the ArcSight Data Storage Manager (ADSM). ArcSight's total capacity is currently capped at 12 TB. This becomes an issue if a customer needs a longer real-time data retention period, such as exceeding 90 days or reaching a year or even ten months. Increasing the disk space beyond 12 TB is not currently possible.
LENIN RAMIREZ - PeerSpot reviewer
SIEM MANAGER at a comms service provider with 1,001-5,000 employees
Aug 23, 2024
It would be nice to have it on the cloud so that you can deploy it easily, saving time and resources.
Learn what your peers think about OpenText Enterprise Security Manager. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
Irfan Ali - PeerSpot reviewer
Lead Principal Architect at Injazat Data Systems
Feb 13, 2024
The correlation engine effectively connects different events, significantly improving our detection reach. However, limitations exist with non-default alerts, where additional costs arise for integration.
DB
Security Operations Director at Axon Technologies
Dec 8, 2022
ArcSight is incredibly complex when configuring and deploying, and if your organization doesn't know what they want and what they need, ArcSight will be a challenge for them.
PM
Sr. Group Manager at a tech vendor with 10,001+ employees
Jan 18, 2023
The API integration could be better, and I'd like to see more machine-learning capabilities in the future.
BenNnatuanya - PeerSpot reviewer
Manager, Security Operations Centre at Deloitte
Nov 11, 2022
They also could improve the product by integrating user and identity behavior analytics.
Anand-Dutta - PeerSpot reviewer
Head Global Alliances Director at Tech Mahindra Limited
Jul 4, 2022
What could be improved in ArcSight Enterprise Security Manager (ESM) is its analytics feature. That feature should be more powerful and have more correlation in terms of AI/ML, though MicroFocus has done a good job in adding analytics to ArcSight Enterprise Security Manager (ESM) which has become a big draw to customers. What I'd like to see in the next release of the solution is the addition of AI/ML features.
PM
Sr. Group Manager at WNS Global Services
Jun 26, 2022
Sometimes, it takes ages to get an issue resolved. I have ArcSight experience, so I normally try to fix things on my own or find a workaround, but it's tough to get support when I need it.
AbhishekMishra - PeerSpot reviewer
Technical Lead Project Individual Contributor at DXC
Apr 27, 2022
The visualization is not very good compared to Splunk.