Opsgenie Reviews

Name: Opsgenie
Brand: Atlassian
Rating: 4.0 (14 reviews)

Vendor: Atlassian

4.0 out of 5

14 reviews
100% willing to recommend

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What is Opsgenie?

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

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Opsgenie is the #4 ranked solution in top IT Alerting and Incident Management solutions. PeerSpot users give Opsgenie an average rating of 8.0 out of 10. Opsgenie is most commonly compared to PagerDuty Operations Cloud: Opsgenie vs PagerDuty Operations Cloud. Opsgenie is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a performing arts, accounting for 13% of all views.

Helped 881,665 peers since 2012

Featured Opsgenie reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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reviewer2349510

ITSM Consultant at a consultancy with 501-1,000 employees

Opsgenie is just an out-of-the-box tool included with the Jira Service Management (JSM) package. When you're on a premium package, above the standard, Opsgenie is included for free. The integration aspect I'd associate with JSM for incident management, and possibly for tracking changes in performance, but it's definitely a critical component. Virtually all companies, if not all, would likely be using Opsgenie for this reason. There are also a few third-party apps I'm integrating with Opsgenie. I understand its importance, as it enables easy alerting on your phone among other features. It can also integrate with other service desks like Freshdesk or Zendesk. So, there's quite a bit to it. It's a great tool, serving as a crucial pivot for responding promptly to Service Level Agreements (SLAs) and avoiding delays in response times of six to seven hours. The on-call scheduling feature is essential. It's best practice to rotate shifts among team members, managed by team or group leaders, to avoid having the same person always on the night shift. Opsgenie automates this process, allowing for shift swaps and even temporary substitutions, such as covering someone's half-hour lunch break. This tool enhances visibility within the company regarding who is on call at any given time, making it indispensable for a busy service desk to maintain coverage, especially for critical roles, by facilitating easy ticket triage and call handling during absences.

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Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.

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Opsgenie mindshare

As of February 2026, the mindshare of Opsgenie in the IT Alerting and Incident Management category stands at 9.0%, down from 18.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Opsgenie	9.0%
PagerDuty Operations Cloud	13.2%
Rootly	6.8%
Other	71.0%

IT Alerting and Incident Management

PeerResearch reports based on Opsgenie reviews

Type	Title	Date
Category	IT Alerting and Incident Management	Feb 7, 2026	Download
Product	Reviews, tips, and advice from real users	Feb 7, 2026	Download
Comparison	Opsgenie vs PagerDuty Operations Cloud	Feb 7, 2026	Download
Comparison	Opsgenie vs Splunk Cloud Platform	Feb 7, 2026	Download
Comparison	Opsgenie vs Splunk ITSI (IT Service Intelligence)	Feb 7, 2026	Download

Valuable Features

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."
"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."
"Opsgenie has streamlined our communications and alerting."

Room for Improvement

"I would like to see improvements in reporting capabilities that could provide additional value."
"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."
"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

ROI

Users experienced a positive ROI from Opsgenie. They reduced costs by over 20% and eliminated the need for multiple service management teams, cutting nearly six full-time positions. Operations were centralized, reducing device overheating risks and preventing major outages at HQ. The monthly cost was significantly lower than the financial benefits observed.

Pricing

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."
"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."
"The solution's prices are exorbitant."

Scalability

Opsgenie appears scalable, accommodating various user numbers and roles. Users can easily integrate and modify configurations with minimal team effort. There is strong support for both cloud and on-premise environments, fitting small to enterprise-level operations. Concerns include user governance on departure and alert delivery to multiple users. Ratings are mixed, from five to nine out of ten, with some companies planning for future expansion. Some believe Opsgenie is especially useful for companies exceeding ten members.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Opsgenie Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	86
Midsize Enterprise	35
Large Enterprise	105

By visitors reading reviews

Top industries

By visitors reading reviews

Performing Arts

13%

Computer Software Company

11%

Transportation Company

Manufacturing Company

University

Retailer

Recreational Facilities/Services Company

Healthcare Company

Financial Services Firm

Comms Service Provider

Media Company

Real Estate/Law Firm

Government

Educational Organization

Legal Firm

Insurance Company

Outsourcing Company

Wholesaler/Distributor

Construction Company

Consumer Goods Company

Marketing Services Firm

Non Profit

Renewables & Environment Company

Logistics Company

Energy/Utilities Company

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Learn more about Opsgenie

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Opsgenie customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Product Categories

IT Alerting and Incident Management

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Opsgenie Reviews Summary
Author info	Rating	Review Summary
DevSecOps Consultant at a tech services company with 51-200 employees	4.5	Opsgenie efficiently manages our on-call operations with its seamless integration with Jira Service Management and AWS, offering effective alerting and scheduling features. However, its reporting capabilities could be improved. We found Opsgenie superior to PagerDuty, particularly in pricing and task prioritization.
ITSM Consultant at a consultancy with 501-1,000 employees	4.0	Opsgenie integrates seamlessly with Jira Service Management, improving incident management and communication. It offers critical features like on-call scheduling, mobile alerts, and third-party app integration, though I wish the full bidirectional functionality with Jira could be restored.
Vice President - Operations and Client Services at a financial services firm with 11-50 employees	4.5	No summary available
Senior Network & Security Engineer at a tech services company with 5,001-10,000 employees	4.0	No summary available
Program Lead at PureSoftware Ltd	4.0	No summary available
Sr software engineer at a tech services company with 5,001-10,000 employees	3.5	No summary available
System Administrator at OnShift	4.0	We use Opsgenie for email notifications, and its text and phone call alerts are valuable. However, installing other applications is challenging, and I prefer more flexible reporting. Scalability, pricing, and deployment options could be improved, yet we've seen positive ROI.
Senior Build And Release Engineer at a tech services company with 1,001-5,000 employees	4.0	No summary available

Title	Rating	Mindshare	Recommending
PagerDuty Operations Cloud	4.4	13.2%	98%	46 interviews Add to research
Splunk ITSI (IT Service Intelligence)	4.1	2.0%	98%	53 interviews Add to research

Opsgenie Reviews

What is Opsgenie?

Featured Opsgenie reviews

Opsgenie mindshare

PeerResearch reports based on Opsgenie reviews

Valuable Features

Room for Improvement

ROI

Pricing

Scalability

Review data by company size

Top industries

Compare Opsgenie with alternative products

Learn more about Opsgenie

Opsgenie customers

Related questions

Product Categories

Popular Comparisons