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Outreach pros and cons

Vendor: Outreach
4.4 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Outreach provides greater visibility into the number of touches needed to generate real opportunities and overall seller activity.
The tool enhances Git workflow management, enabling users to handle various pull requests and deploy applications to cloud providers like GCP and AWS.
Automation tools in Outreach streamline testing processes for submitted code by developers.
Outreach effectively engages with sponsors to understand their expectations.
Outreach is cost-effective compared to alternatives like Freshsales, helping organizations achieve marketing goals and reach more customers easily.

CONS

Reporting at the 20,000 foot level needs improvement, especially in tracking how many times emails are opened.
Efficiency is a key area for improvement, particularly with large data loads, as long recording times lead to delays.
Real-time data transcription can optimize processes, yet enhancing inherent efficiency would be better.
Accommodating sponsors in different locations through online meetings could enhance deal finalization.
Analytics are sometimes rigid and could be more flexible.
 

Outreach Pros review quotes

reviewer1324902 - PeerSpot reviewer
Digital Marketing Manager at a tech vendor with 51-200 employees
Jun 17, 2020
It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects.
NUR HAQUE - PeerSpot reviewer
Frontend Developer at The Alt Cloud
Aug 5, 2024
The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers.
Ayush Raj - PeerSpot reviewer
Web Developer Internship at NeuroNexus Innovations
Sep 20, 2024
Outreach is very good when engaging with sponsors to understand their expectations.
Find out what your peers are saying about Outreach, SalesLoft, Salesforce and others in Opportunity Management. Updated: January 2026.
881,733 professionals have used our research since 2012.
Evelina Mungai - PeerSpot reviewer
Digital Marketing Manager at Unilever
Feb 6, 2026
Outreach is also very cost-effective compared to Freshsales and other alternatives, and it has helped us achieve our marketing goals and reach out to more customers easily, improving my organization's productivity for the last five years.
 

Outreach Cons review quotes

reviewer1324902 - PeerSpot reviewer
Digital Marketing Manager at a tech vendor with 51-200 employees
Jun 17, 2020
Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times.
NUR HAQUE - PeerSpot reviewer
Frontend Developer at The Alt Cloud
Aug 5, 2024
In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.
Ayush Raj - PeerSpot reviewer
Web Developer Internship at NeuroNexus Innovations
Sep 20, 2024
Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively.
Find out what your peers are saying about Outreach, SalesLoft, Salesforce and others in Opportunity Management. Updated: January 2026.
881,733 professionals have used our research since 2012.
Evelina Mungai - PeerSpot reviewer
Digital Marketing Manager at Unilever
Feb 6, 2026
Outreach can be improved as analytics sometimes feel quite rigid.