Palo Alto Networks NG Firewalls Reviews

We use the solution to filter out the traffic from our internal networks, not a public-facing network.

The predictive analytics and machine learning for blocking DNS-related attacks keep track of IP addresses and DNS names from other countries requesting access to our resources. The solution helps us identify any malicious activity and maintain our network safety. We first check the DNS issue and put it into the blacklist. If we get a similar DNS issue from another country in the future, we block the IP range altogether.

Apart from traditional technologies, we have been relying on signature-based identities. For example, we have been following up on what is in the data system and the firewall. These systems can only detect what has already been returned by the data system. If any security vendor does not update its databases or firewalls, or if its upgrades or firmware are not up to date, then malicious attacks can occur. The advantage of Palo Alto is its real-time analysis, as opposed to traditional methods that use signatures. Palo Alto Network NG Firewall has come up with some great behavioral analytics and the Wildfire feature, which helps organizations stay safe from false positive notifications or alerts.

The unified platform helps eliminate security gaps. We had certain servers that we hosted with open ports and we needed to ensure that these ports were closed. When we first set up the solution in the production environment for testing purposes, we detected traffic coming from ports on the server that had not been identified by our previous firewall. Palo Alto Network NG Firewalls uses all of its resources to detect security threats. The solution helps our organization close security vulnerabilities, Palo Alto Network NG Firewalls provide us with the instruments we need to complete our job. 

The unified platform helped eliminate multiple network security tools and the effort needed to get them to work together. We need to be able to detect the type of traffic being generated from which applications are on which systems and by which users. This will help us identify which IPs are making the requests. Previously we had to rely on multiple tools to collect this information. Palo Alto Network NG Firewalls also provide one graphical interface to display all the information. The solution simplified the process by dropping two to three tools and giving us a clear view of some first-hand data, especially data that has been preliminarily investigated in the case of cybercrime, which is essential.

Security is our primary concern which we build our networking concept around and networking is secondary. We have a single sign-on agent and a dedicated service to run the firewalls. Our architecture is set up in a way that, if a DDoS attack occurs, all the traffic would go down and we have to be prepared. When we consider both the network and security features, we are more inclined toward the security side. Our clients are usually understanding if the downtime is only two to ten minutes and we can recover quickly. 

There are no actual delays happening on the side of setting the solution up because we have all the resources documented on YouTube and on the website itself. We haven't experienced any delays in identifying and collecting the documents or installing the server. However, once we began the onboarding process, some technical issues arose. We forgot to include a customer's request for support from Palo Alto and as a result, the customer executed support themselves either through our website or a call, but a customer service agent acknowledged and resolved the request quickly. Because of that issue, we have been able to allocate adequate resources for implementation. We feel as if we are receiving premium service.

The most valuable features of Palo Alto Network NG Firewalls are policy editing and rule assigning for firewalls, as well as Wildfire. The solution does a great job of identifying malicious items and vulnerabilities with URL filtering. When combined with Fortinet, we have instant results.

Palo Alto Network NG Firewalls is doing impressive work with its AI technology, which is important to our organization. I have forwarded the papers to the director board in a recommendation to make the solution public-facing. We are considering using Palo Alto as an internet-facing firewall for our next project because the solution is an excellent firewall appliance with impressive features and a great UI.

The user interface can be significantly simplified. The dashboard and other features can be more thoughtfully designed. We get all the data in a single dashboard, which gives us additional insights. However, it takes time to sort it all out so it's easily accessible. If the data can be presented in a more graphical and structured way, it would be more helpful.

I have been using the solution for eight months.

We have had a very minimal number of false positives with the solution and it has been very stable. There have been no issues with the firewall itself. In the previous case, we had a lot of tension between the firmware update and the customer service department. This was due to the system working itself up. We had absolutely zero capability issues.

The solution is scalable with the Azure environment. I believe it is scalable because we have many data connectors. We were able to speed up the process within the hybrid environment.

We had some technical support from Palo Alto at the time of installation.

Positive

We have been using the FortiGate firewall for almost 20 years in our environment, but we recognized the Wildfire feature and some of the AIM firewall systems. FortiGate is not a next-gen firewall. Other applications such as Gartner insight offer better connections and recommend a firewall, similar to Palo Alto Networking NG Firewalls, for better application performance. We procured the solution and we have been testing it. We don't like to put all our eggs in one basket. We need multiple firewall solutions to connect with our environment. If one fails for any reason, we can have the second one take over the job. We have servers hosted in the cloud environment and each server has a different firewall installed. If we lose our connection due to a firewall issue, a firmware issue, or if Fortinet couldn't detect malware or a zero-day attack, we would be out of luck without Palo Alto Networks NG Firewalls. We are considering utilizing both solutions to best suit our needs. 

The initial setup is straightforward. Depending on the resources and skill set of the network engineers the deployment should take between 15 and 20 minutes.

The solution provides good protection and is worth the price.

The only additional cost to our organization comes from having to train our engineers on the proper use of the solution.

I give the solution an eight out of ten.

We have two network administrators, which have been working on the design end, three analysts working on the system itself who are continuously monitoring the firewall status, three cybersecurity engineers, and two network engineers to deal with the networking concepts and any delays with the networking protocols. We also have three cybersecurity engineers to follow up with the monitoring, checking the security incidents, and responding. In total there are five users administrating this firewall on eight servers. The firewall acts as a router, filtering the packages between five servers on the other side. This provides an eight versus five network filtering job. The firewall is not public-facing. We are utilizing it to filter up the data, and packets of files, which are moving between the load balances.

We have an environment for production and for development. The development environment is for scaling our application. The production environment goes to the public, and we have a staging environment for testing our application. We have a joint venture with our clients, which we call UIT. This joint venture helps to reduce costs and create an environment that is beneficial for both our clients and us. We only use our staging environment occasionally, whenever we need to push something new to our service for testing purposes. It will be used around two to three days a week, or twelve to fifteen days a month. We are underutilizing the solution currently because we have only completed five percent of the development. We have analyzed the cost and are trying to procure the solution in our live environment.

The cost of security can be expensive when we analyze new technology and the need for new technologies to cover emerging vulnerabilities and malicious acts. I recommend Palo Alto Networks NG Firewalls because most of the colleagues in our environment, such as Cognizant, Deloitte, and many other IT companies use Palo Alto Networks NG Firewalls. 10 to 12 years ago, Fortinet was the leading security solution that most people were using followed by Cisco Firewall. Presently Palo Alto Networks NG Firewalls provide the most value from a security solution, such as the detection of vulnerabilities and malware, in a cost-effective way. 

Apart from the standard features of any firewall system, Palo Alto Networks offers some additional benefits that make it worth the price. These features include URL filtering and deep packet inspection, with the best feature being Wildfire. I recommend the solution.

We use Palo Alto Networks Next-Generation Firewalls daily to create firewall rules that permit network traffic for specific applications and end users.

We use various models, including the 800, 400, and 3200 series. The specific model required depends on the size of the remote site where it will be deployed.

Embedded machine learning is crucial because hackers increasingly leverage AI to develop innovative methods of infiltrating networks. AI enables them to create more sophisticated malware and threats, intensifying the arms race between defenders and attackers. To counter this evolving threat landscape, next-generation firewalls must incorporate AI and machine learning capabilities to analyze and mitigate threats effectively.

AI and machine learning are valuable aspects.

UTM solutions like those offered by CheckPoint and Fortinet all offer a single pane of glass for managing security. Palo Alto is the same, but as a newcomer to Palo Alto, I've found its management, particularly with Panorama overseeing our hundred firewalls, challenging. Pushing changes, especially to individual firewalls, often results in failures, requiring full system updates. This inconsistency creates significant hurdles. While I suspect similar complexities exist in Cisco Firepower and potentially Fortinet, Palo Alto's implementation seems unnecessarily convoluted.

Palo Alto claims their NG Firewalls are highly customizable, but this isn't always true. We've encountered an issue where changes to a firewall cannot be reverted. Unlike Cisco Firepower or ASA, where changes are only committed after saving, Palo Alto commits changes immediately and places them in a queue. This prevents reverting changes, even accidentally made ones. For instance, today I was testing firewall rules without intending to push them, but the changes were already committed to the locally managed Panorama server. This lack of control is a significant drawback compared to vendors like Cisco or Checkpoint, where uncommitted changes are not saved.

Executives often praise Palo Alto firewalls, but these same executives rarely have hands-on experience managing them. Unlike them, I deal with the daily complexities of firewall operations. While every firewall has its shortcomings, Palo Alto is no exception. Cisco's ASA, for instance, was frustrating to manage through its ASDM interface, but the CLI configuration was reliable. Unfortunately, other vendors like Checkpoint and Fortinet heavily rely on management servers, limiting CLI options. Pushing changes can be a nightmare with any firewall, often involving unnecessary whole pushes due to errors or version mismatches. Palo Alto is no different; it's prone to bugs and challenges like any other product. Contrary to popular belief, executives who lack firsthand experience with firewall management often exaggerate Palo Alto's strengths.

Palo Alto Networks NG Firewalls have been problematic. Due to failed configuration pushes, I've encountered issues requiring Palo Alto Technical Assistance Center involvement. Based on DNS hostnames, objects are supposed to be automatically resolved by Palo Alto, but this functionality proved unreliable, necessitating a firewall upgrade and patch to correct a bug. Contrary to claims, Palo Alto has not exceeded expectations; managing as other firewall brands has been as frustrating. Each firewall platform has complexities, but I don't believe Palo Alto surpasses Check Point, Fortinet, or Cisco Firepower. While it might have advantages over Cisco Firepower, when compared to Check Point or Fortinet, Palo Alto does not offer greater performance.

I have been using Palo Alto Networks NG Firewalls for nine months.

When installing a Palo Alto Networks NG Firewall, we connect it to the network via a management interface and configure basic settings. Next, we register the firewall with Panorama, its management server, and then plan the network transition.

Palo Alto Networks NG Firewalls are overpriced. While Fortinet offers a more affordable option, Palo Alto commands premium prices due to its strong brand reputation among CISOs and security executives. Despite this, I believe Palo Alto firewalls are overhyped and underperform expectations. Many of these executives, who lack hands-on firewall management experience, base their decisions on marketing claims rather than practical knowledge. In contrast, Check Point pioneered next-generation firewalls, offering advanced features before competitors. However, its reliance on a centralized management system limited flexibility. Cisco, while improving, has also moved towards centralized management, restricting CLI access. Ultimately, I prefer the balance of features and flexibility Check Point offers.

I would rate Palo Alto Networks NG Firewalls eight out of ten.

The tool's most valuable features are its security features, which are highly valued based on market standards and Gartner reports. We conducted a POC before procuring it, and from that perspective, it is very good. The machine learning feature helps prevent more threats, but no device or firewall can be 100 percent secure because threats evolve daily.

We use geofencing in our firewalls to prevent unknown attacks from other countries. The solution stops these attacks in the cloud so they don't reach my firewall. Only allowed countries can access it.

The solution provides a unified platform that natively integrates with other security platforms. It is a must as a compliance requirement and aligns with standard security best practices. The platform also helps to prevent security holes by 70-80 percent. 

We have implemented the Zero-Delay Signature feature. It is important to prevent unwanted network penetration and information theft, so having it in the firewall at the gateway level is mandatory. 

The setup was complex. We have perimeter firewalls and multiple voice devices handling calls. Directing traffic through gateway perimeter firewalls becomes quite complex in such a scenario. The implementation took around two months and required three to four people for deployment.

I have been working with the product for four years. 

Palo Alto Networks NG Firewalls' stability is very good. 

Based on our expected growth, we have some buffer and procured a model that offers an additional 10-20% capacity. Around 1,500 people in our company use it, and two to three administrators manage it around the clock. Currently, we have no plans to increase usage.

The technical support is very good. We log a call and get a response within five to ten minutes. If there is any critical issue, they get on a call and resolve it. We opt for OEM direct support. It depends on whether an integrator will assist us or we must log in through the portal. 

Positive

I decided to switch from FortiGate to Palo Alto Network NG Firewalls because we found that it performs better regarding security standards. It's considered an industry standard.

A system integrator helped us with the implementation. 

Cost-wise, I don't see much difference in network-related costs, but this is a premium-grade firewall. There is a cost involved, and you must pay for that to get the most out of it. Its licensing costs are straightforward. There aren't any hidden costs. 

I need to check DNS security with Palo Alto Firewalls. I set it up initially, but my team manages it daily. I approve any changes, but my team handles the hands-on work. I can't say all tools will be integrated, but other tools might also be needed based on our business and use cases. This alone might not suffice.

Network performance is okay but not great because multiple hops are involved. Each tool, like an endpoint with antivirus, scans the traffic before it moves to the firewall, which also scans it before sending it out. So, there will be some performance regulation. We cannot expect 100% performance in any network once you have any firewall with all the built-in security features implemented.

When I recommend the tool to others, I first check their business needs and understand what they're looking for. If they're focused on security posture and are ready to invest, I'd recommend Palo Alto Networks NG Firewalls. But if they want something cheap, I'd suggest options like FortiGate or SonicWall. Also, I'd check if they have the in-house skills to manage it day-to-day.

I'm familiar with the PA-400 series of Palo Alto Networks NG Firewalls. It's good for small offices, and we use the same series in one of our branch offices. 

I've learned that using this solution is a continuous learning process. Every day, I analyze and evaluate the differences between each product to see if it meets our business requirements and is cost-effective. I rate it a ten out of ten. 

We are a consulting group that specializes in deploying Palo Alto Networks NG Firewalls for a telecom-related partner in Pakistan. Additionally, we implemented global protection for remote users. Furthermore, we configured different policies for internal users based on their job designations and privileges, such as URL filtering and application controls.

Palo Alto Networks NG Firewalls' advanced machine learning capabilities offer real-time attack prevention and are crucial in our security setup. We implemented a multi-layered security approach and are currently working towards a zero-trust model, including defense for development. According to the Gartner report, Palo Alto ranks second after Check Point, highlighting the significance of security in our environment.

We access all the firewalls via Panorama. We configured certain global user profiles to allow access to our site for remote or work-from-home situations, which we then access through GlobalProtect.

Before we started to use Palo Alto Networks NG Firewalls, we had a different FortiGate firewall that presented several issues such as deep security URL filtering and throughput issues. However, with Palo Alto, we were able to address these problems, particularly with the use of parallel processing. We have successfully deployed inbound and outbound SSL inspection, as well as different URL filtering, making Palo Alto a more resilient option compared to other products.

It is important the solution provides a unified platform that natively integrates all security capabilities. Compared to other products, Palo Alto Networks NG Firewalls' unified platform is a ten out of ten and suitable for all environments. 

Palo Alto Networks NG Firewalls help fill security leaks by enhancing confidentiality, integrity, and availability.

Palo Alto Networks NG Firewalls help automate multiple security tools and unify them.

The solution assisted us with managing our network operations and reducing related costs. We use various Network Management Systems to monitor our network, including Palo Alto which we monitor from its dashboard. Additionally, we use various Security Operations Center solutions, as well as SolarWinds. We also utilize different monitoring platforms to track network traffic.

The WildFire feature offers protection against Zero-Day attacks, and we find that Palo Alto is a valuable tool for mitigating such attacks using WildFire.

Palo Alto's single architecture provides parallel processing and reliability as well as superior visibility compared to other products. The reporting feature is excellent and can impress management during presentations or when accessing logs.

The application IDs, application controls, URL filtering, visibility, monitoring, and reporting are the most valuable features.

I would like to have an on-prem sandbox solution included in a future update.

The cost has room for improvement.

I have been using the solution for five years.

I give the stability a nine out of ten.

I give the scalability a ten out of ten.

The technical team is good.

Positive

The initial setup is straightforward. I give the setup a ten out of ten. The deployment took three months to complete. We require five to six people for deployment.

The implementation is completed in-house.

The cost of Palo Alto Network NG Firewalls is significantly higher compared to Huawei. For instance, while we can buy a Huawei box for 100 rupees, a Palo Alto box costs 100,000 rupees.

I give the solution a nine out of ten.

Palo Alto Networks NG Firewalls is an impressive product.

The solution is used for our enterprise clients.

Although Palo Alto is not the most inexpensive firewall solution, it is worth the cost to ensure proper protection for our networks.

Palo Alto PA-400 series cost and performance for small offices are good.

Our primary use for the solution is as a perimeter device and firewall. 

Suppose a packet enters our organization with a new, unknown signature. In that case, the firewall can upload it to the primary database and generate user alerts to inform users of the malicious signature, blocking it if necessary.

The solution's most valuable feature is the robust firewall, which we can also use as a UTM device. 

The Wi-Fi analysis and zero-day threat prevention are very good features. 

The product defends our production, blocks files, and prevents data leakage. It's a complete package for advanced security, which is excellent for a firewall.

It's beneficial and vital to us that Palo Alto NGFW embeds machine learning in the firewall's core to provide inline, real-time attack prevention. Suppose it observes any abnormalities in our traffic. In that case, the product can detect that through machine learning and generate a lock so we can mitigate an attack or a vulnerability in the system.   

Palo Alto NGFW's machine learning works well to secure our network against threats that can evolve and morph rapidly. A particular strategy we encounter on our system is when a packet comes in and behaves abnormally. Palo Alto detects the abnormality, generates an alert, and responds based on our policies by blocking or discarding the package.   

We use the firewall's DNS security, and it's excellent for blocking DNS attacks thanks to the continuously updating Palo Alto threat database. For example, the product blocks users from accessing sites with a known malicious DNS.

The price could be more friendly, which would be good for Palo Alto and us. If the price were a little lower, then it would be a viable option for mid-level businesses, who may not be able to deploy at the current price point.

We've been using the solution for one and a half years. 

The solution is very stable and robust. 

The product is scalable and very easy to configure; we enjoy the configuration and operation of the firewall. 

We contacted Palo Alto technical support on several occasions, and they're excellent; they always try to resolve our issues as soon as possible. 

Positive

We previously used Cisco ASA and Check Point NGFW and switched to the Palo Alto solution because it offers more robust and complete protection and features.

The initial setup is straightforward, and it depends on the network configuration. If we want to make few network changes, we can deploy the firewall in Virtual Wire mode, and we don't have to mess with IP addresses and so on. If we want to deploy with a new configuration, we can do that in Layer 3 mode.

If we upload a pre-planned configuration to our network firewall, the deployment can take as little as 10-15 minutes. We have a team of nine engineers responsible for daily policies, troubleshooting, etc.

We deployed via an in-house team; we have a big team, so we deploy ourselves whenever possible.

The solution is worth the money for organizations operating in critical environments with lots of sensitive data and information. Data leaks can lead to broken trust with clients and a suffering reputation in the business community, including brand damage.

Palo Alto NGFW is relatively expensive compared to the competition.

I rate the solution 10 out of 10.

Palo Alto NGFW provides a unified platform that natively integrates all security capabilities, which is an important feature. It provides a robust kind of security counter at the perimeter level.  

The solution's unified platform helps eliminate security holes. For example, the firewall can easily block attempted SQL injections with the help of App-ID. 

Palo Alto NGFW's unified helped to eliminate multiple network security tools and the effort needed to get them to work with each other. The solution provides vulnerability assessment and protection, antivirus prevention, data leak prevention, file blocking, site blocking, and application blocking, all in one product. It's an excellent firewall device and very useful for our network. 

We have the zero-delay signatures feature implemented with our firewall, and it's essential because attack signatures are updated immediately. Attackers are trying to find new ways to harm our network daily, and the zero-delay feature makes it so that the network is updated in seconds, and the first user to see a new threat is the only one to experience first exposure. This functionality improved our security.   

To a colleague at another company who says they are looking for the cheapest and fastest firewall, it depends on their environment. I recommend Palo Alto or Check Point if they are a financial institution. If they are a mid-level non-financial institution, I recommend Cisco Secure Firewall because it's also a good firewall.

To someone looking to use Palo Alto NGFW for the first time, analyze the packet flow of your organization and understand which types of packets you're getting and which type of services you are providing in your data center or enterprise. Multiple data centers require a high security level, so I recommend activating the Layer 7 feature.

The biggest lesson I learned from using the solution is the importance of following all the steps in the operation manual when upgrading or updating. 

It is on-prem. We wanted to implement a multiple architecture for our network security. That is why we looked at the Palo Alto product. It is famous for its multi-layer security architecture and firewall.

There are five users: two senior expert administrators and one junior administrator from our data center team and two security engineers from our security team.

It has a solid network security with some robust tools. We can block unexpected attacks, especially zero-day attacks. Since they use the Pan-OS engine, they can collect attacks from all over the world and analyze them. They can then protect against zero-day attacks and unexpected attacks.

There are regular signature updates. You are filtering your objects from external sources. It has also helped to prevent external attacks more quickly. We have the solution enabled to prevent SQL injection attacks.

Palo Alto blocks loopholes where we cannot fix all our vulnerabilities, providing protection.

With secure application enablement, we can protect against application ID. 

Another feature is its malware detection and prevention. DNS Security filters URLs, blocks malicious domains, and provides signature-based protection. They also have Panorama security. We prefer Palo Alto Networks for our parameter security because of these features.

It is not like a traditional firewall. It has sophisticated technology that uses machine learning against cyber attacks, preventing them.

The DNS Security feature is capable of proactively detecting and blocking malicious domains, which are a headache because you can never filter enough. Malicious domains increase in number everyday. That is why using machine learning is a perfect solution for preventing these types of malicious domain attacks.

We don't have to use other advanced technologies due to the solution's UTM capabilities, such as antivirus, anti-spam, and anti-spyware.

With its single-pass technology, the firewalls are capable of analyzing SSL traffic using less CPU and memory.

I would like them to improve their GUI interface, making it more user-friendly.

I would like the dashboard to have real-time analytics.

We have been using it for almost three years.

Compared to other solutions, it is very stable.

The technical support is perfect. I would rate them as nine out of 10.

Positive

Before 2008, we used only core firewall architecture for our network. Then, we needed to enhance our security as we moved toward the cloud. We needed to protect our network from external threats so we decided to go with multi-layer architecture. 

We use several products: Palo Alto, Checkpoint, and three products. Among those products, Palo Alto's performance and product security features are very good. 

We only used Juniper firewalls for our core Firewall. We switched because we wanted to move to a multi-layer architecture.

The initial setup was straightforward. The initial configuration took one to two hours. You need to configure the policies and features. Since we had to do performance tuning, it took us two to three weeks.

It is very easy to deploy. It needs two network engineers.

It is a good investment with the five-year extended support. You don't have to pay any additional costs for five years. You also save on costs because you don't need to purchase other products or technology to manage attacks. That can all be done from Palo Alto. We have seen a 20% to 30% return on investment.

Compared to other products, the pricing is flexible and reasonable. 

We did a PoC with several products, then we selected Palo Alto for its enhanced security features and multi-layer aspects. We also selected it for its speed and performance. Performance doesn't slow down when analyzing SSL traffic.

We are currently using a single firewall architecture. Next year, we will probably move to a dual firewall architecture.

I would recommend Palo Alto Networks NGFW, especially for parameter-level security.

I would rate the product as 10 out of 10.

We use it for perimeter security because it gives application layer security and we also use it for VPN access.

We use the PA-3200 and PA-200 models. In terms of the version, we are one version behind the latest one. The latest version is 11, and we are still on version 10.

The biggest benefit we have seen from it is the ability to identify the traffic of our networks based on the application ID that Palo Alto can provide. Palo Alto firewalls have the most extensive App-ID library, so we are able to identify which applications are necessary for business and which ones are not. We can then block those that are not crucial for business at the firewall itself, so App-ID in the firewall was the biggest benefit to us.

Palo Alto NGFW embeds machine learning in the core of the firewall to provide inline, real-time attack prevention, which is important and very helpful. I wouldn't be able to compare it to any other product because we have used Palo Alto for eight years, but the machine learning that they have embedded into their OS has been very helpful. Based on the learning that they have done, they have been able to analyze the traffic and coordinate traffic patterns to alert us about possible malware and even block it.

It provides a unified platform that natively integrates all security capabilities. Palo Alto NGFW has been able to give us all that we need from one particular appliance itself. If we wanted, we could have also used the DNS feature, and in that case, one device could have met all our needs.

Because it's a unified platform, management is easy. You have to learn only one particular management interface. Once our IT team gets familiar with the management interface, it's easier for them to apply security policies, monitor the traffic, and manage the plans using the same GUI. There are no learning curves for different products.

We try to keep our security fairly tight. The policies that we have created on the Palo Alto NGFW have been based on security requirements. As of now, we haven't detected anything that would point to a hole in our environment, so it is very hard to say whether Palo Alto NGFW’s unified platform helped to eliminate any security holes.

It has helped to eliminate multiple network security tools and the effort needed to get them to work together with each other. It has helped us consolidate into one vendor. Earlier, we used to have an appliance for the firewall, and then we had an appliance for VPN. We had a separate appliance for the collection and correlation of data. We have eliminated all of those. They are now in one box. The same firewall gives us security policies and lets us collect all the data about the traffic flowing in and out of the network and correlate events. It has helped us eliminate the VPN appliances that we were using in the past. It has helped us to eliminate two other vendors and bring all the services into one.

The single-pass architecture is good. Everything is analyzed just once, so it improves the performance. 

Application layer firewalling has been the most valuable feature because it gives thousands of application IDs that we can use to control traffic into and out of our environment. The second most important feature has been the GlobalProtect VPN feature.

The only problem that I see with the Palo Alto NGFW being an all-in-one appliance is that because of the different features that are being put into a single appliance, the OS tends to be beefier. Over the eight years, we have seen that the number of features or analyses being put into the appliance itself has a tendency to slow down the appliance, especially at the time of bootup. So, any time we are doing maintenance work, the time required for the appliance to boot up and be fully functional again is significantly longer than eight years ago. They could find a way to make this all-in-one appliance faster.

They should also make the documentation much easier to understand. Given all the features that they have built into the firewalls, it should be easier for the end users to understand the product and all the features available on the product. They should be able to utilize the product to the maximum capabilities. The documentation and the tech support available need to improve. The tech support of Palo Alto has deteriorated over the past few years, especially after our pandemic. Getting tech support on our issues is very difficult. They could definitely improve on that.

I've been using it for about eight years.

It's very stable. We have had no issues. There are only two issues that I recall ever happening on our firewalls. The first one was when they released an application ID that caused a problem on the network, but they were able to resolve it quickly within a matter of hours. The second issue was also because of the change in the OS. In both cases, the resolution was quick.

In terms of scalability, they have a huge range of models, so depending on what your requirements are, you can scale up from the very base model that goes from 100 megabits per second to the largest one that goes to 10 gigs per second. They have a wide range of appliances that you can upgrade to based on your needs.

In terms of the traffic that can pass through the firewall, it has been fairly good for us. We have not had to upgrade our network. Being a small company, we don't have too many users. In the past eight years, we have not had to change our bandwidth for the increase in traffic. Whatever we selected four years ago, they remain the same. We have not had to upgrade the hardware capabilities just because our traffic is increasing, but in terms of feature sets, we have added more and more features to the appliances. When we started off with Palo Alto, we were only using the firewall features, and then slowly, we added a VPN for mobile users. We added a VPN for site-to-site connectivity, and the scalability has been good. We have not had to upgrade the hardware. We have just been adding features to the existing hardware, and it has not caused any deterioration in the performance.

We have about fifty users that are split between the East Coast and the West Coast. Each coast has only about twenty-five users. All in all, we have about fifty users using these products.

It used to be good in the past, but over the last few years, it has been very bad. You open a case, and you expect somebody to get back to you and help you out with the issue. They say that based on the SLAs, somebody will get back to you within a certain number of hours for the priority ticket that you created, but that getting back actually includes the initial response where somebody is just acknowledging that they have the ticket. That does not mean that somebody provides me with the solution or takes action on it. If I open a priority one case, which means my network is down, somebody will get back to me within two hours based on the SLA, but that response only includes the acknowledgment mentioning that your case has been received. That's it. It's a different question whether someone is going to get on the phone with you or give you an email about how to troubleshoot the issue and fix that issue.

I'd rate them a six out of ten based on the response time and the quality of the responses received over the last three or four years.

Neutral

We were using Cisco's router-based firewalls. They had some advantages, but they did not have a graphical interface for configuration, which was the weakest point. Getting team members on the team who were not familiar with the command line configurations for our Cisco firewalls made us select a product that provides a graphical interface for configuration, and that was a reason for moving to Palo Alto.

It has been fairly easy to set up. The initial setup is good. The migration to a new box can also be pretty straightforward.

I have had experience with setting it up from scratch, and it has been good. It's more on the simpler side. The initial setup to get the firewall in place with basic security principles is straightforward. When you go to the advanced features, it gets trickier.

The deployment duration depends on the complexity of the network and the kind of rules that you want to implement. The physical appliances are relatively straightforward to set up. For the base security, it doesn't take more than a couple of hours to set it up, but it can take a relatively long time to set up and configure the firewalls that sit in the cloud.

We use physical appliances and virtual appliances. The physical appliances are in our on-prem environment, and the virtual appliances are in our cloud environment. It took about four hours to set up the physical appliances from scratch, whereas the virtual or VMCD ones took a lot longer. It took two to three days to set them up.

For the VMCD ones, we had to get help from their pre-sales support team, but for the on-prem physical appliances, we did the implementation ourselves.

It isn't cheap. It's cheaper to replace the equipment every three years than to upgrade. We have done two refreshes of their appliances. What I have seen is that the initial hardware cost is low, but you need a subscription and you need maintenance plans. After every three years, if you're trying to renew your maintenance or subscription, that can be very costly. It's cheaper to just get a newer solution with a three-year subscription and maintenance. It's cheaper to replace your hardware completely with a new subscription plan and a new maintenance plan than to renew the maintenance subscription on existing hardware. That's the reality of the Palo Alto pricing that gets to us.

You pay for the initial hardware, and then you have to pay the subscription cost for the features that you want to use. Every feature has an extra price. Your firewall features are included with the appliance, but the antivirus feature, DNS security feature, VPN feature, URL filtering, and file monitoring features are additional features that you need to pay for. So, you pay extra for every feature that you add, and then based on the features you purchase, you have to pay the maintenance plan pricing too.

Before moving to Palo Alto, we did evaluate other options. In those days, we tried out the Check Point firewall. We tried out Fortinet, but Palo Alto was the one that met our needs in terms of the features available and the ease of learning its features and configuration. We went for it also because of the price comparisons.

Try to get hold of a presales engineer and do a PoC with all the features that you're looking at before you make a purchase decision.

It isn't cheap. It's definitely the faster one. It meets all the needs. If you're looking for an all-in-one solution, Palo Alto NGFW would definitely meet your needs, but it isn't the cheapest one.

We have not used their DNS security feature because we use a competitor's product. We use Cisco Umbrella for that. The reason is that for the DNS security to work, the traffic from those endpoints needs to flow through the firewalls, but we have a lot of mobile user devices whose traffic does not flow through the firewall and we'd like them to have DNS security. We use Cisco Umbrella because that's an endpoint application that protects the endpoints from vulnerabilities based on the DNS reputation, and all the traffic from those endpoints does not necessarily need to go through a central endpoint, like a firewall.

Overall, I would rate Palo Alto NGFW an eight out of ten. 

We have multiple offices across the United States. Palo Alto Networks NG Firewalls is the best solution for securing our network, and the best part is that we can provide a single working solution.

Palo Alto Networks NG Firewalls' embedded machine learning is very important. Every packet is inspected by the firewall, and if it is heuristic or contains a virus or some other unknown packet, it is sent to the Wildfire feature for review. If the packet is safe, it is allowed to pass through, otherwise, a signature is left to protect the organization. The updated signature is then sent to the entire network for the same packet.

Palo Alto Networks NG Firewalls machine learning helps secure our networks against threats that are able to evolve rapidly.

Palo Alto Networks NG Firewalls DNS security helps prevent DNS-related attacks in combination with our policies and machine learning.

Palo Alto Networks NG Firewalls provide a unified platform that integrates with all security capabilities.

The zero-delay security feature with cloud technology is able to immediately releases the signature and update the database.

Palo Alto Networks NG Firewalls single-pass architecture has fast processing and security because of the separate models. The networking speeds rely more on the routers, not the firewall.

The solution provides the ability to process the packets regularly saving us processing time and that is very valuable.

The user ID, Wildfire, UI, and management configuration are all great features.

The stability, scalability for enterprise-level organizations, and technical documentation have room for improvement.

I have been using the solution for six years.

When it comes to network security, there is no such thing as stability; every day brings different forms of attacks, which we must constantly work to prevent.

The solution is scalable but has room for improvement at an enterprise level.

We have around 1,000 people using the solution.

The technical support is good. We receive a quick resolution for our issues.

Positive

The initial setup is straightforward. The deployment time depends on the type of implementation the organization requires but it is not complex. We can do everything from the firewall GUI without having to install any software.

The implementation is completed in-house.

The solution is expensive. Other vendors such as Fortinet provide the same features for less.

I give the solution a nine out of ten.

Palo Alto Networks NG Firewalls is a good solution and I recommend it to others for their network security needs.

Compared to the other firewalls, Palo Alto Networks NG Firewalls are the quickest.