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reviewer2398773 - PeerSpot reviewer
Team lead cloud infrastructure at a renewables & environment company with 1,001-5,000 employees
Real User
Top 20
Jun 3, 2024
Offers security and is useful in the area of automation
Pros and Cons
  • "I would like to say Red Hat Enterprise Linux (RHEL) is much more efficient than Windows, and my employees love the Linux command line."

    What is our primary use case?

    My company currently uses Red Hat Virtualization to host all our virtual machines, and then we install Red Hat Enterprise Linux (RHEL) for almost everything we do. My company only has 30 or 40 Windows Servers, while we have over 2,000 Red Hat Enterprise Linux (RHEL) machines. In my company, we use Red Hat Enterprise Linux (RHEL) for everything from provisioning systems to Speedtest Servers to whatever we need in the company.

    How has it helped my organization?

    I would like to say Red Hat Enterprise Linux (RHEL) is much more efficient than Windows, and my employees love the Linux command line. All in all, Linux is what my company has been using since the beginning, so it is imprinted in everyone working in the technology section of our organization.

    What is most valuable?

    All Red Hat Enterprise Linux (RHEL) features have been valuable.

    Red Hat Enterprise Linux (RHEL) is a Linux system, and in our company, we could probably use different Linux systems. My company mainly uses Red Hat Enterprise Linux (RHEL) because of the kind of security and the patching delivered, including the backporting of patches, instead of actually having to do version upgrades. The product's valuable features include stability and security.

    In my company, the solution has helped centralize development in most parts.

    The use of the product for containerization projects is an area that my company has been dealing with lately. In our company, we are installing a lot of OpenShift clusters now and moving that way, but if they run on Red Hat Enterprise Linux (RHEL) or bare-bones or bare-metal OpenShift, the shift needs to be made.

    In terms of the impact my company has experienced after making Red Hat Enterprise Linux (RHEL) a part of our containerization projects, I would say that a different team is handling the development parts for our company. Our company would be happy if the products we use were Red Hat Enterprise Linux (RHEL) or OpenShift. My company is very interested in Red Hat Enterprise Linux (RHEL), even if it will take many years for us to be completely over containers.

    As per my assessment of the tool's built-in security features when it comes to areas like risk reduction, business continuity, and compliance, all of the aforementioned functionalities are the main reasons my company stayed with Red Hat Enterprise Linux (RHEL). My company prefers Red Hat Enterprise Linux (RHEL) because of its stability, patch management, and other features that make us feel more secure.

    In terms of the portability of applications and containers built on Red Hat Enterprise Linux (RHEL) to keep our organization agile, I would say that my company has done a lot of automation, which helps us keep everything as flexible as we want. One of my team members told me that the product is super when it comes to everything related to automation. The tool allows you to be kind of flexible.

    At the moment, I don't use Red Hat Insights even though we have looked at it in our company. In our company, we have put up Red Hat Insights, and we have it on the machines, but it's not that deep in use yet. I believe that Red Hat Insights will be more and more important since the security team wants to use it to get a better overview.

    If I have to speak to a colleague who is looking at open-source cloud-based operating systems for Linux, I would say that everyone needs to make a choice when it is not something concerning our company since we are standardized with Red Hat Enterprise Linux (RHEL) or Red Hat products in our company. My colleagues will have to use Red Hat products if they work in my company.

    Speaking of whether the Red Hat portfolio has affected our total cost of ownership across our enterprise landscape, I would say that we have been using virtualization in Red Hat Enterprise Linux (RHEL) for many years, and it has been a very good and cost-effective tool for our company. The product may reach the end of the life phase soon, so we have to migrate to some other solution, though we know that the prices may go up whenever we do it. Up until now, the tool has been very good.

    My company deploys Red Hat Enterprise Linux (RHEL) from Red Hat Satellite. Red Hat CloudForm is a self-service portal we use in our company but now it is an IBM product. I don't remember the name as it is long and boring. Red Hat CloudForm is a self-service portal that is connected to Red Hat Satellite to provision the machines.

    What needs improvement?

    My manager role is the reason why I am not that deep into the technical part anymore. In my company, the IT team is happy with Red Hat Enterprise Linux (RHEL) since they don't have to use Windows.

    Buyer's Guide
    Red Hat Enterprise Linux (RHEL)
    January 2026
    Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,757 professionals have used our research since 2012.

    For how long have I used the solution?

    Personally, I started using Red Hat Enterprise Linux (RHEL) around ten years ago. In my company, I have been using the tool for twenty years.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    The solution scales up perfectly fine, especially since everything is automated since we have a very small team of 10 people in our company managing everything, including 2,000 servers.

    How are customer service and support?

    The product's support team was good whenever my company needed support services. Our company also uses some professional services from time to time, especially since Red Hat has a deep knowledge of the tool. If our company faces a problem, we have a very good connection with the tool's team in Norway, and they always help us, even if it's time-critical. The tool's support team manages to get us the consultants our company needs. I rate the technical support a ten out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    My company has been using Red Hat Enterprise Linux (RHEL) from the beginning.

    How was the initial setup?

    When I started in the company almost ten years ago, deployment of Red Hat Enterprise Linux (RHEL) was done with an ISO image, which you mount it up, and you put in the IP addresses and do a lot of manual things. It is a different story today since you just enter how many courses you want and how much disk you want, and the deployment is done in two minutes.

    The solution is deployed on an on-premises model, and we don't have a lot in the cloud at the moment in our company. As an ISP, the services we deliver are kind of time-sensitive or latency-sensitive, so as long as we have a data center, it doesn't make that much sense to put stuff in the cloud just because it is the best.

    What's my experience with pricing, setup cost, and licensing?

    In terms of the prices and license of the product, I feel the solution has been good so far, especially since it has been quite easy to understand compared to a lot of other tools. I have been working with IBM and other vendors, where I have seen how other tools might have a bit more difficult pricing or licensing models compared to Red Hat Enterprise Linux (RHEL). In terms of pricing, Red Hat Enterprise Linux (RHEL) has been quite okay in general.

    Which other solutions did I evaluate?

    Red Hat Enterprise Linux (RHEL) was present ten years ago before I joined my current company, so I don't know if any other products were evaluated against it before my joining.

    What other advice do I have?

    We have a few applications that we have started developing in the cloud now managed by a different team, but I don't think they use Red Hat Enterprise Linux (RHEL) specifically.

    I rate the tool a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Systems Engineer at a financial services firm with 51-200 employees
    Real User
    Top 20
    May 29, 2024
    The portability of applications and containers built is very good for keeping our organization agile
    Pros and Cons
    • "It is the most lightweight platform to use. It is very flexible. It is not very difficult to manage, configure, and deal with."
    • "I know for our purpose and what we have been using it for, it has been working well. Their support, however, can be better."

    What is our primary use case?

    We are using Red Hat Enterprise Linux for running SQL servers, Oracle databases, Java applications, Apache, and data store types of things.

    We use it for all sorts of functions. We have different levels. I am primarily an SE building and configuring the servers. The application-related work is for everyone else.

    In terms of our environment, we might have some cloud. We have different engineering teams working on different parts of the technologies. My team and I do not touch that, so we have a basic cloud-based and non-cloud-based setup.

    How has it helped my organization?

    We are primarily able to standardize on the platform. By keeping everything standard, you know what might break or should not break. That is the true benefit. It seems to help keep a better level of standard across all groups, business standards, and application types.

    Red Hat Enterprise Linux enables us to centralize development. That goes with platform uniformity. The development team has a common toolset and expectations from the toolset and what they are working with. It just makes things easier for each developer.

    The portability of applications and containers built on Red Hat Enterprise Linux is very good for keeping our organization agile.

    What is most valuable?

    It is the most lightweight platform to use. It is very flexible. It is not very difficult to manage, configure, and deal with. That is a plus point.

    Migrating people from Red Hat Enterprise Linux 7 to 8 has been good so far. Irrespective of whether we are doing an in-place upgrade or a full rebuild, most people are able to convert over. There is no problem.

    What needs improvement?

    For our use case, it seems to be working well, so I cannot think of what it could do better. I know for our purpose and what we have been using it for, it has been working well. Their support, however, can be better.

    For how long have I used the solution?

    I came on board when they bought our company. At the time, I was using CentOS. From what I know, they have been only using Red Hat Enterprise Linux. I started using it from Red Hat Enterprise Linux 7. It has been about 13 years.

    What do I think about the stability of the solution?

    It seems stable, but developers might have a different response. When you have a problem with a Windows server, you typically reboot it, but you do not have to reboot a Linux server to get it to work better.

    What do I think about the scalability of the solution?

    It is a scalable platform.

    How are customer service and support?

    It is pretty good. It varies based on the support person that you get. They might understand what you are talking about right away or not.

    For one of the cases that I opened, I laid out every single detail possible. The first thing they said was that it was not that. It was something else. They kept going back and forth with different support teams on the same ticket. Finally, it clicked with somebody and they figured out what caused the issue. Somehow an RPM of a different version was installed on one server versus another one, and no one caught that. Some people were going down the wrong path saying it was networking and not some sort of binary that was installed which changed something. They went back and forth with different troubleshooting paths. Eventually, someone saw and understood what I meant.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We have always been using Red Hat Enterprise Linux at our workplace.

    How was the initial setup?

    Deployment for our builds is typically PXE. I do not have insights into that because the build is built and configured by another team. I deploy and provide the server for the development team. I understand how Kickstart and other things work, but I do not install and configure it. It seems relatively easy. From what I have done in the past, it does not seem that difficult.

    What about the implementation team?

    I am not aware of taking any external help for deployment.

    What was our ROI?

    The biggest ROI is in terms of consistency. We know how it works which makes going forward a lot easier.

    What's my experience with pricing, setup cost, and licensing?

    We are coming from CentOS, so technically, our total cost of ownership has gone up, but it is still cheaper than Windows for a database server and things like that.

    Which other solutions did I evaluate?

    I was not a part of the evaluation. I came on board and began working with what was there.

    What other advice do I have?

    In terms of security features, we do not use anything too advanced other than what is out of the box. We do not manage the compliance piece and things like that. There is a different group that manages that piece.

    Overall, I would rate Red Hat Enterprise Linux a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Red Hat Enterprise Linux (RHEL)
    January 2026
    Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,757 professionals have used our research since 2012.
    Saravvana Kumar. - PeerSpot reviewer
    Developer at a consultancy with 10,001+ employees
    Real User
    Jul 19, 2023
    Highly stable, good knowledge base, and reasonable price
    Pros and Cons
    • "Red Hat Enterprise Linux is very stable. It has been in the market for so many years, and it is used by large organizations."
    • "Its installation on a RAID or cluster system is something difficult."

    What is our primary use case?

    I provide consultation to clients for their mission-critical applications. Its primary use case is running containers and microservices on Springboard.

    My customers use versions 7.2 or 7.3. I have used versions 8.2 and 8.4. I have tried version 9, but I use version 8.4 specifically because it supports HighPoint RAID for storing the data, whereas the client applications run on the much lower version.

    How has it helped my organization?

    There are benefits in terms of price, security, and stability to reduce the risk of applications going down or something like that. A vast majority of systems are on Red Hat Enterprise Linux than on other distributions, which is another benefit.

    Red Hat Enterprise Linux helps to achieve security standards certification. They use it in the PCI DSS segment, so it enables the applications to be compliant with all these security aspects.

    What is most valuable?

    Red Hat Enterprise Linux is very stable. It has been in the market for many years, and it is used by large organizations.

    Their documentation and knowledge base are valuable. As an individual developer, whenever I have problems, it is easy to find the information. Their knowledge base is seamlessly integrated with the software. Whenever I have a question, it directly takes me to the knowledge base. It is well documented.

    It supports scripting very well. Everything is scripted. A snapshot is taken in the VM, and the script is applied. It lends itself to better security and governance processes.

    What needs improvement?

    Its installation on a RAID or cluster system is something difficult. There are specific teams working on that. The GRUB configuration is also a little different from the other Linux distributions. 

    In terms of additional features, as technology keeps evolving, the product will also have to evolve. For example, Microsoft Windows has come a long way. In Windows 11, there are so many features that are fundamentally the same as the oldest version, but there are other aspects or processes that have improved. macOS has also evolved over time. Similarly, in the Red Hat Enterprise Linux that I used in 2003 and the one that I am using now, some things are the same and some things have changed. Red Hat can continue to engage clients, understand the use cases, and update them.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux since 2002 or 2003. Red Hat has a vast variety of products. I have only been using Red Hat's operating system. I have not used Red Hat's other products.

    What do I think about the stability of the solution?

    It is very stable.

    What do I think about the scalability of the solution?

    It is scalable, but I do not have experience in building hundreds of systems on a VM.

    How are customer service and support?

    I have not used their technical support at all. I only use their documentation portal for self-support. Our production support team interacts with Red Hat's support team.

    Which solution did I use previously and why did I switch?

    As a developer, I use both SUSE as well as Red Hat Enterprise Linux. My personal preference is Gentoo, but no one runs Gentoo on a production system. Gentoo is better in terms of customization. You can choose what you want.

    How was the initial setup?

    I am not directly involved in its deployment, but I am planning to build an application. At that time, I will be deploying it myself. In the organization where I work as a consultant, there is a segregation of roles. There is a production support team, there is a development team, and there is a DevOps team. I am a part of the development team.

    Its initial setup is straightforward. It is not complex. It also depends on the architecture, high availability, etc.

    In terms of deployment, earlier, it was on-prem, but now, it is on the cloud. My client runs about 150 VMs on the cloud in the production, staging, and QA environments. Most of the things have been consolidated into VMs. The migration is complete. It was not that complex.

    What was our ROI?

    I have not measured that, but it should pay back for itself easily. The ROI should be reasonable. The cost over a period of time should be minuscule. As compared to other OSs, it is better to go with a big, known, and trusted vendor.

    What's my experience with pricing, setup cost, and licensing?

    As a developer, I pay around 10,000 Yen, which is around $100 per annum for support. SUSE and Red Hat are typically the same without standard support. The pricing is not a big deal. Enterprise customers will pay for the support. Enterprises have the money for one or two products like this that are reliable and supported.

    As a consultant, I advise customers to go for support. You mitigate risks by having support. For your personal usage, you can manage without support, but when it comes to the enterprise level, you need to delegate things to people, and it should be through the proper channel. You need a proper point of contact.

    What other advice do I have?

    I would advise following the best practices recommended by Red Hat. It will minimize the downtime of the application or system. Partner with the vendor and get that support. Know the business case and build a strong relationship with the vendor. Trust them and tell them your use case, and they will come up with the best solution possible.

    I am not a big authority on Red Hat or other Linux or Unix products. Only recently, I have been exposed to the concept called hardening and penetration testing. I do not know whether Red Hat provides a hardened version of the OS. My basic distribution is Gentoo which provides a hardened version of Linux. On the client side, the organizations we work with have different departments, such as the security department and the compliance department. For security, they work with various options that are available. For penetration testing, we engage a penetration testing consultancy company once a year.

    Overall, I would rate Red Hat Enterprise Linux a nine out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Systems Analyst at a insurance company with 10,001+ employees
    Real User
    Jun 1, 2023
    It is easy to deploy, is scalable, and makes it easy to maintain compliance
    Pros and Cons
    • "The most valuable features are ease of support and the ability to run a read-only course on the operating system."
    • "The technical support has room for improvement."

    What is our primary use case?

    We use Red Hat Enterprise Linux as an infrastructure support operating system across both x86 and s390 platforms. Specifically, we are running it on x86 Intel and Linux s390 mainframe on Zynq.

    How has it helped my organization?

    Red Hat Enterprise Linux is a stable operating system. We recently upgraded the majority of our systems from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8. We were able to automate most of the upgrade process and did not encounter any major issues. As a result, we were able to bring our systems up to date quickly and easily. This is a major advantage of using Red Hat Enterprise Linux.

    From an automation standpoint, we have been able to automate some of our patching workflows. This has definitely saved us time and money.

    From a security and compliance standpoint, it is easy to maintain compliance. This is mostly accomplished by patching Red Hat Enterprise Linux on a frequent basis. The availability of security patches is also quick, which allows us to keep up with our client requirements quickly. Red Hat usually does a good job of making fixes available in a timely fashion, so we can remediate high-priority issues when they arise.

    From a containerization standpoint, Docker and Podman now give us the ability to move workloads and structures around with little effort. It is very flexible and consistent, and the results also provide us with a stepping stone as we move towards an orchestration platform like OpenShift. Our ability to run Podman on servers and then migrate those Podman deployments to OpenShift is very beneficial.

    What is most valuable?

    The most valuable features are ease of support and the ability to run a read-only course on the operating system.

    Red Hat Enterprise Linux is easy to maintain. We currently use Red Hat Enterprise Linux 7 with Docker for containerization. With Red Hat Enterprise Linux 8, we are moving to Podman, which is a native container runtime that is part of the operating system. 

    What needs improvement?

    I suggest that Red Hat move to a continuous delivery model instead of major releases. I know that this is a trend for many middleware products. We do not have a major release network. We only have monthly or quarterly roll-on releases on our continuous delivery model, which reduces the impact of a major version. This would probably be the easiest change to make.

    The technical support has room for improvement.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux for two years.

    What do I think about the stability of the solution?

    Red Hat Enterprise Linux is stable.

    What do I think about the scalability of the solution?

    Since we run a number of hypervisors for all of our real systems, I believe that a lot of the scalability comes from a level higher than the operating system. However, Red Hat Enterprise Linux can accommodate these tools.

    How are customer service and support?

    Red Hat support could be improved, and they should have a better relationship with IBM and VMware. This is because a lot of what we do involves working with IBM, both from a hardware standpoint and from a hypervisor standpoint. We have a long history with IBM, and we are now starting to work more with Red Hat on OpenShift private cloud solutions and other tooling. However, Red Hat and IBM are not on the same page. They are still very different companies, and they don't always know what the other one is doing. This can lead to contradictory information, inaccurate information, and frustration for customers. I think there is a relationship between Red Hat and IBM that could be improved. If Red Hat and IBM could work together more effectively, it would put customers at ease and make them more confident that they could get the work done. It would also help IBM and Red Hat to better understand each other's products and services, which would lead to better customer support.

    For example, we recently had an incident that started as a severity two on the scaling. A number of our account representatives called and emailed us, saying, "Hey, we wanted to let you know that you have an open case. We need some help with this." The incident was not a production outage, but it was preventing us from doing something, so there was an indirect production impact. After about ninety minutes of back-and-forth communication, we were told, "Okay, go ahead and bump it up to severity one. That should get traction." We did not hear from anyone for four hours. This does not happen every time, but in this case, it needed to be dealt with well before four hours. It made things more difficult than they needed to be. Sometimes the support is an eight out of ten, and sometimes it is a four.

    The end result was still good because they acknowledged what happened and got everyone together to resolve it but it was not done in an efficient way.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup of Red Hat Enterprise Linux is very straightforward. It is not much different from any other Linux operating system. Most of the things we need to consider when deploying Linux are relatively standard. Therefore, Red Hat Enterprise Linux is easy to deploy and maintain. If we know how to administer Linux operationally, then Red Hat Enterprise Linux should be easy to deploy.

    What's my experience with pricing, setup cost, and licensing?

    I do not know enough to give a comprehensive answer, but other operating systems are in use at my company because they have more favorable licensing terms. This is a major factor in why we do not use Red Hat Enterprise Linux everywhere.

    Which other solutions did I evaluate?

    We evaluated SUSE Linux Enterprise and a few others. Depending on the computing platform, it is sometimes better and sometimes not. For some of our environments that are running on s390, SUSE Linux Enterprise gives us a better price point. However, for some of our other environments, such as x86 on VMware, it is more valuable. It is a better financial move for us in those cases. Therefore, the value of SUSE Linux Enterprise changes depending on the computing architecture.

    What other advice do I have?

    I give Red Hat Enterprise Linux a ten out of ten.

    We have a requirement to have a Linux operating system.

    I'm not sure how our developers are building their images. I believe they use some desk start products.

    We use SUSE Linux Enterprise for Linux on the mainframe. In a particular enclave, we have some government contracts where we use Red Hat Enterprise Linux for a number of reasons, including licensing for hosts. These hosts are hosted with OpenShift. We use Red Hat Enterprise Linux for all our Bastion hosts and OLS for our other hosts.

    The Red Hat knowledge base is generally an eight or nine out of ten, but it can be difficult to get the information we need. The initial level of support is a six or seven, but it improves as we escalate the issue.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Andrew Subowo - PeerSpot reviewer
    DevOps Technologist at a computer software company with 11-50 employees
    Real User
    May 30, 2023
    A trustworthy and highly scalable operating system with easy to use package management
    Pros and Cons
    • "The package management, repository, and satellite repository are easy to use."
    • "Red Hat should provide a way to mirror repositories or at least provide a solution for us to bubble up packages throughout the entire process."

    What is our primary use case?

    I am a Federal Contractor. Red Hat Enterprise Linux is one of the FedRAMP-approved operating systems, so the government is comfortable with using it. That is why we use it, even though it is a bit outdated. Most of our software runs on Red Hat Enterprise Linux because we work in Identity Access Management. For example, Oracle Identity Stack runs on Linux, so we have to use Red Hat Enterprise Linux. We follow very strict security protocols, and we use Ansible to enforce them. Red Hat Enterprise Linux is the easiest way for us to do this.

    How has it helped my organization?

    Red Hat Enterprise Linux is a trustworthy and highly scalable operating system. The federal government needs an operating system that they can rely on, with enterprise support and long-term service. As well as being stable and well-known within the community.

    I have not yet experienced a disaster recovery scenario, but resiliency is important, and risk is very reliable. The auto logs are very clear. Additionally, with those support communities, it is straightforward enough to understand what we are looking for and to eventually resolve the issue.

    What is most valuable?

    I actually like the in-place upgrade that Red Hat Enterprise Linux offers. It has made our upgrade process from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8 much easier than we originally thought. 

    I know that many people prefer in-house support, but I personally prefer Red Hat's support. It is easy to get in contact with their support team.

    Even though it is not directly related, the fact that Red Hat Enterprise Linux and Ansible are closely related makes it easier for us to move forward.

    The package management, repository, and satellite repository are easy to use.

    What needs improvement?

    I am a bit biased because my client is air-gapped. This means that we cannot connect to the internet, so all of our operations are disconnected. I would like to see better support for disconnected operations. For example, the in-place upgrade from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8 initially relies on a lot of online resources. This makes sense, but it would be nice for a consumer or integrator like me to be able to say, "Hey, we need an offline solution so we can upgrade our government clients on-premises." Red Hat does provide instructions on how to create a repository, but the instructions are not very clear. This leaves us scrambling to figure out why we are missing a repository in our satellite image. Red Hat should provide a way to mirror repositories or at least provide a solution for us to bubble up packages throughout the entire process.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux for four years. We started with Red Hat Enterprise Linux 6, and we upgraded to Red Hat Enterprise Linux 7 in an airgap environment. We are currently in the process of upgrading to Red Hat Enterprise Linux 8.

    What do I think about the stability of the solution?

    Red Hat Enterprise Linux is stable.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux is scalable. It is deployed in a 10,000-plus enterprise company.

    How are customer service and support?

    The support team is always direct and easy to find. Their answers are so helpful that I have not yet had to call them. I also appreciate how they approach troubleshooting. They don't assume that you're doing anything wrong. Instead, they try to educate you on how to fix the problem. In my experience, the support team has always been very positive.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have experience with most Linux operating systems, including distributions like Apache, Debian, CentOS, Fedora, and others. From my perspective, Red Hat Enterprise Linux is not necessarily the top standout product, but I know that it is a product that I can rely on. It is the standard image that enterprise users in the community will use. We can rely to a degree on the standardization of how packets are used to support it. However, it does not stand out to us as much as the other products. Nevertheless, I know that it will have a positive partnership with us. Red Hat Enterprise Linux is a more suitable operating system for enterprise environments in terms of stability and reliability.

    How was the initial setup?

    We are currently in the process of reviewing our initial solution for upgrading from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8. The in-place upgrade for the airgap environment is an area where we are still struggling to understand the documentation. However, Red Hat has been very supportive and has offered us pathways to move forward. We do not have much to say at this time, as we are still in the middle of the process.

    When we upgraded Red Hat Enterprise Linux 6 to Red Hat Enterprise Linux 7, it took us around six months due to external factors not related to Red Hat Enterprise Linux.

    What's my experience with pricing, setup cost, and licensing?

    Our client has a direct subscription to Red Hat.

    What other advice do I have?

    I give Red Hat Enterprise Linux an eight out of ten. I am not a firm believer that everything is perfect right out of the gate. Everything can be improved. I am a little biased. I wish there was better support for offline environments. I understand that I am in the minority in this case, as everyone is connected to the internet now. However, as a federal contractor and integrator, we have requirements that we must meet. It is not fun having to download binaries offline and then figure out how to set up our own repository. These are not straightforward tasks like Red Hat telling me what to do. We just wish it was easier to do things like patch management. Perhaps there could be more support for air gap environments. These are not environments where we can temporarily connect to the internet. They have never seen the internet.

    Depending on our customer's environment, sometimes they have GovCloud, but we still use Red Hat Enterprise Linux images there. Sometimes the customer can't use that so we use the offering from CentOS. But we still try to match it with CentOS.

    The reason why some clients don't use Red Hat Enterprise Linux on the cloud is not because of security concerns. I think it's more about cost and their current contract situation. They need a low-cost, open source alternative, and our recommendation would be CentOS. However, many clients are not ready to pay for the enterprise edition of Red Hat Enterprise Linux, so they may choose to scale back their plans.

    I have not used the Red Hat Enterprise Linux knowledge base strictly. I have only used the Red Hat Enterprise Linux support.

    Clients who use Red Hat Enterprise Linux on the cloud, typically use AWS GovCloud. As a government integrator, we strive to design our solutions in a way that does not lock our clients into any specific cloud provider. This is why we chose Linux, as it can be run on any cloud platform. This flexibility is important to our clients from a price contract perspective. For example, Amazon provides Kubernetes services, among other things. We try to figure out open source solutions or at least architecturally determine them and provide them to our clients. For example, we can tell them that they can move all of their GovCloud data to Azure or Google Cloud. Government agencies really like Amazon right now because it is FedRAMP. However, for other classes that are not government or commercial, we try to introduce them to the CentOS perspective so that they can get a taste of the upstream.

    We do not use the image builder tool provided by Red Hat. Instead, we use the one provided by Amazon. We take a base image, coordinate it with Ansible, and provide it to any environments that have used the cloud. For on-premises solutions, we strictly use manual processes.

    I don't have a perspective on the golden image, which is at least with our client. The parts that we use are always evolving, so we don't really maintain the golden image. We do have a relative backup of what we deployed to, but we don't necessarily have a strict golden image.

    Migrating workloads between the cloud and the data center using Red Hat Enterprise Linux is not entirely applicable to us. We did migrate from on-premises to the cloud at one point, but migrating from Red Hat Enterprise Linux on-premises to Red Hat Enterprise Linux in the cloud was not a concern for us. We knew it would be stable and fine. The main concern was migrating our customer data from our enterprise to the cloud.

    If someone is looking for an open source cloud-based operating system for Linux instead of Red Hat Enterprise Linux, I would like to eventually drive them over to Red Hat Enterprise Linux, but I would recommend starting with CentOS. CentOS is a good gateway OS because it is very similar to Red Hat Enterprise Linux, and the knowledge transfer between the two is very straightforward. This makes it a good choice for users who are new to Linux, or who are looking for an OS that is compatible with Red Hat Enterprise Linux.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2745426 - PeerSpot reviewer
    CTO at a tech services company with 11-50 employees
    Real User
    Top 20
    Jul 25, 2025
    Using as an EC2 web server requires extra work for compliance but offers a valuable ready-to-go feature
    Pros and Cons
    • "The ready-to-go AMI is a valuable feature."

      What is our primary use case?

      I use it as an EC2 Web Server.

      How has it helped my organization?

      It was needed for FedRAMP Moderate compliance.

      What is most valuable?

      The ready-to-go AMI is a valuable feature.

      What needs improvement?

      It does not pass the RHEL8 STIG standards without a lot of extra work.

      For how long have I used the solution?

      I have used the solution for one year.

      Which solution did I use previously and why did I switch?

      I previously used CIS RHEL 8 Level 2.

      What's my experience with pricing, setup cost, and licensing?

      Check it to verify costs.

      Which other solutions did I evaluate?

      I did not consider any alternate solutions.

      What other advice do I have?

      It does not pass the RHEL8 STIG standards without a lot of extra work.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Jul 25, 2025
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      PeerSpot user
      reviewer2599974 - PeerSpot reviewer
      System Engineer at a tech services company with 11-50 employees
      Real User
      Top 20
      Dec 17, 2024
      Robust built-in security features that effectively mitigate risk and help maintain compliance
      Pros and Cons
      • "I appreciate the simplicity of reporting in Red Hat Enterprise Linux."
      • "Red Hat Enterprise Linux has improved our uptime and security."
      • "Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team."
      • "Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team."

      What is our primary use case?

      Our servers utilize Red Hat Enterprise Linux for production and development environments due to the application's strong performance on this platform. Additionally, some workstations also use Red Hat Enterprise Linux as their operating system.

      How has it helped my organization?

      Red Hat Enterprise Linux has robust built-in security features that effectively mitigate risk and help maintain compliance.

      Red Hat Enterprise Linux offers a comprehensive knowledge base that provides reliable support. When online searches fail to yield the necessary information, their resources consistently deliver the answers needed.

      It also offers a positive management experience. Its monthly update patching, scheduled according to the number of users and their security profiles, facilitates efficient system maintenance and allows for the closure of inactive accounts.

      I used the Red Hat LEAP feature when upgrading from Red Hat Enterprise Linux seven to eight, which simplified the upgrade process.

      The Red Hat Enterprise Linux web console is user-friendly. Simply open a new terminal, log in, and enter our desired commands or searches.

      Red Hat Enterprise Linux has yielded cost savings compared to a Windows environment, offering better stability, ease of use, and maintenance. Unlike Windows servers, it eliminates the need for reboots during updates, enhancing operational efficiency.

      Red Hat Enterprise Linux has improved our uptime and security. 

      What is most valuable?

      I appreciate the simplicity of reporting in Red Hat Enterprise Linux. Running a command, tagging the log, and sending it to support is all it takes. The user-friendly interface has consistently improved from version four to eight, particularly in login and display features. Overall, the system is stable, easy to use, and maintain.

      What needs improvement?

      Red Hat should improve its support services, specifically the responsiveness and expertise of its India-based team. Response times need to be faster, and support staff should have access to more detailed procedures to address customer cases effectively.

      For how long have I used the solution?

      I started using Red Hat Enterprise Linux in 2019. Specifically, I started with Red Hat four and then upgraded to version eight.

      What do I think about the stability of the solution?

      Red Hat Enterprise Linux is very stable. I would rate its stability as nine out of ten.

      What do I think about the scalability of the solution?

      Scalability is easy because Red Hat Enterprise Linux supports virtual machines. I would rate the scalability a nine out of ten.

      How are customer service and support?

      Technical support is taking a long time to resolve our issues, and we must monitor the resolution time for each ticket.

      How would you rate customer service and support?

      Neutral

      Which solution did I use previously and why did I switch?


      How was the initial setup?

      The initial deployment is easy; follow the instructions and use the automatic setup. This straightforward process takes no more than 15 minutes, even for new users.

      What's my experience with pricing, setup cost, and licensing?


      What other advice do I have?

      I rate Red Hat Enterprise Linux as nine out of ten.

      We have Red Hat Enterprise Linux deployed in one location with 15 users.

      We have local maintenance for Red Hat Enterprise Linux by certified admins. 

      I recommend Red Hat Enterprise Linux for enterprise production environments due to its stability and proven industry track record.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Technical Consultant at a manufacturing company with 10,001+ employees
      Real User
      Top 20
      Oct 31, 2024
      Specialized documentation and competent support set this solution apart from competitors
      Pros and Cons
      • "RHEL has a lot of specialized documentation. Typically, people search on the Internet and find solutions by trial and error. However, everything about RHEL is there in the documentation. You only need to follow it correctly."
      • "It isn't hard to patch, but migrating between versions is difficult. We have the the latest version, but the previous version is still working very well. It's hard to leave a working version to upgrade. I would like more AI features, but those will be added to the next version. We are in an AI age, and it's an area where we need to keep pace."

      What is our primary use case?

      We are using Red Hat Enterprise Linux (RHEL) primarily in the health care industry for AI modeling and edge computing. One use case involves specific monitoring in a room with equipment and hardware.

      How has it helped my organization?

      I'm keen on this product because everything works as expected. It has embedded compliance features. We expect more in version 10. The keynote mentioned embedded OpenSCAP reporting, which is something everyone wants.

      What is most valuable?

      Red Hat Enterprise Linux has a lot of specialized documentation. Typically, people search on the Internet and find solutions by trial and error. However, everything about Red Hat Enterprise Linux is there in the documentation. You only need to follow it correctly. 

      What needs improvement?

      The security features have room for improvement, especially for highly regulated industries like health care. That's why it isn't the primary OS in health care. It would be great if they added some features to address the specific challenges health care providers face. 

      It isn't hard to patch, but migrating between versions is difficult. We have the the latest version, but the previous version is still working very well. It's hard to leave a working version to upgrade. I would like more AI features, but those will be added to the next version. We are in an AI age, and it's an area where we need to keep pace. 

      For how long have I used the solution?

      I have been using Red Hat Enterprise Linux since version 3, starting around 2000. Currently, we use version 9.4.

      What do I think about the stability of the solution?

      The stability of Red Hat Enterprise Linux is excellent. I have nothing negative to report in this area.

      What do I think about the scalability of the solution?

      Scaling Red Hat Enterprise Linux as our needs change has been good. The older versions continue to work well even as we introduce newer solutions.

      How are customer service and support?

      I rate Red Hat support nine out of 10. They provide competent support and help resolve issues quickly. You don't need to spend a long time searching for a solution. I don't rely on them much, but it has been a big help for my colleagues.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      I have been using Red Hat Enterprise Linux for many years, so it is my default choice when selecting an operating system.

      What was our ROI?

      I'm a technical guy, so I'm not dealing with the money side of things, but we've seen a return on investment in terms of time saved due to the good documentation and support. 

      What's my experience with pricing, setup cost, and licensing?

      Red Hat Enterprise Linux is expensive, but I'm not paying anything because it's the company's money. However, it's priced comparably to other enterprise Linux solutions. It costs a lot because you have a large staff working on the concept and improving everything. There is an open-source developer part that is free, so you can test everything before buying it. 

      What other advice do I have?

      I rate Red Hat Enterprise Linux eight out of 10.  I know this is a good product because I've used it for many years, and it continues to improve. The OS is great, so I continue to use it. If I'm working on a new project and given a choice between another solution and Red Hat Enterprise Linux, I would always choose Red Hat for the community, support, and documentation. 

      There's a free developer version. If you are thinking about purchasing Red Hat Enterprise Linux, you can try the developer version for free. Practice using Red Hat Enterprise Linux, and you will see the difference between the other distributions and Linux. If you want the product to perform at an enterprise level, you need to learn the product. There a plenty of tools and also the Red Hat Academy.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
      Updated: January 2026
      Buyer's Guide
      Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.