What is our primary use case?
We primarily use it for OS purposes.
How has it helped my organization?
It's very good for support compared to other operating systems. For decades, it's been providing good support and service. Even during implementation, there's a dedicated team to answer any queries. We are a very big company running critical applications and having that support is very important.
What is most valuable?
The patching tool is good. We're also introducing the possibility of automation.
The built-in security features are okay when it comes to simplifying risk reduction. It makes life easier, especially in regards to the lifecycle and what we need to install, et cetera. The features and tools help us to maintain security overall.
It is easy to maintain compliance.
The portability of applications and containers is good. Now we are just starting with the containers and anything related to Kubernetes.
Red Hat is always providing security on time. Any vulnerabilities are immediately dealt with to fill the gap and deal with the issue.
It's a good tool. I'm very confident with this product.
The system role features for automation security configurations, et cetera, for Ansible, we started using it. We are new in terms of automation. We'll start to use it heavily in the near future. Ansible is another great tool from Red Hat.
It enables us to maintain consistency across systems over time. My role is to maintain stability, even during upgrades and patches. So far, it's been a positive experience. We use the entire ecosystem around Red Hat.
We use Red Hat Insights. From a security perspective, we may stop using it. With Insight, if you have Red Hat Satellite, it gives you an in-depth view of everything. The only thing missing is the insights related to performance. We may not continue with it. We'll see if we'll push it and have everything on the cloud.
What needs improvement?
In the area we are using it, we are satisfied.
Maybe in OpenShift, which is our next step, there can be more improvements with integration with Kubernetes. We're not experts there yet.
Maybe it could have a better user experience and less coding. Reducing the effort for the end user or administrator would be ideal to make daily operation and maintenance easier.
If they can make the integration with Ansible easier, that would be ideal.
They should offer more in terms of learning materials to make learning easier.
They need to make things more affordable or accessible.
What do I think about the stability of the solution?
The solution is stable. We barely have any issues with a server setup. So far, it's manageable. The biggest challenge is the criticality of releasing patches. When we have any critical alerts we action them. We tend to try to wait for the release of a stable version.
What do I think about the scalability of the solution?
How many people use the solution depends on the application. We likely have thousands of users. We do have some products that maybe only have a few or a few hundred.
We've had no challenges with scaling. It can support any type of load within the data center.
How are customer service and support?
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did use a different OS. I have used Unix in the past. I started with Unix 30 years ago. I've also used SUSE. Red Hat offered more service and support.
How was the initial setup?
I was involved in the deployment. Our team managed the process. It's pretty straightforward. We handle implementation, tuning, and patching.
How long it takes to implement the product depends. We're trying to mitigate the time by automating with Ansible. We want to handle one VM or server in five or fewer minutes, however, it can take days. At this point, we can provision servers in a few minutes. It's becoming faster.
We have a team of ten to run the infrastructure on the OS level.
What was our ROI?
I'm not an expert on ROI. We are paying to use the solution, however, the utilization we get and the support both offer good value.
What's my experience with pricing, setup cost, and licensing?
The pricing model isn't something I deal with directly. The pricing is fair, especially compared to virtualization like VMware. We do use VMware and are thinking about moving sandboxes and testing over to Red Hat. This may end up being a big cost savings with our CAPEX and OPEX.
From the price level, the cost is almost the same for us, if we look at Red Hat versus SUSE, however, we get a higher level of support with Red Hat.
Which other solutions did I evaluate?
Red Hat was always our first choice.
What other advice do I have?
We're a Red Hat customer.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.