The primary use case for Red Hat Enterprise Linux is automation. We have Ansible running on some Red Hat Enterprise Linux servers, and a lot of it is geared towards automation. We have the automation of processes like patching, upgrades, OS enhancements, or OS upgrades. Additionally, our stores run on Red Hat Enterprise Linux.
Senior Linux System Administrator at National Vision Inc.
A solid and secure operating system with excellent support
Pros and Cons
- "I have used a lot of different Linux distributions, and one thing that I like about Red Hat Enterprise Linux is the support. The support from Red Hat is very good. They offer excellent customer and vendor support."
- "Some of the documentation that I have run into or encountered appeared to be a bit outdated. That would be an area for improvement."
What is our primary use case?
How has it helped my organization?
Red Hat Enterprise Linux is pretty secure, but we rely on our network products to handle a lot of our security. We have Cisco products. These servers that we are currently running are not necessarily tightened down on the ports, traffic, etc. We rely on Cisco firewalling to handle a lot of the traffic, load balancing, and so forth. I have not configured a lot of security per se right on the server itself at a kernel level.
I like the knowledge base. They have a pretty good knowledge base portal. On their website, they have a lot of great classes. I do appreciate doing that. I have taken several myself, so I am pretty impressed by that.
We use Ansible Playbooks for patching our devices, especially those that are out in the field. We are using Ansible Playbooks to handle patching. We are using the systemctl command that goes into the repos to grab whatever patches we need. So far, the management experience has been good.
What is most valuable?
I have used a lot of different Linux distributions, and one thing that I like about Red Hat Enterprise Linux is the support. The support from Red Hat is very good. They offer excellent customer and vendor support.
The ease of training is great, and I appreciate products like Ansible Tower.
Its interface is good. It is a very solid operating system.
What needs improvement?
Some of the documentation that I have run into or encountered appeared to be a bit outdated. That would be an area for improvement.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
June 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux since early 2000. It has been about 20 years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is very stable. I have not experienced any instances of crashing with the Red Hat servers that I have worked on.
What do I think about the scalability of the solution?
Other than the issues with the legacy software or some of the IBM AS/400 that we tried to add to it, it has been pretty seamless. Building them out and migration to the data center or the VMware environment has been pretty seamless.
How are customer service and support?
Customer service is great. We use a support portal to open a ticket, and the response time is good. We usually get an email response or an update to the ticketing system, and then if necessary, we get a callback within four hours. The response time also depends on the priority. If we are looking at a massive data center outage, I am sure it is a priority one. Most of the tickets I submitted took one to four hours.
Which solution did I use previously and why did I switch?
I have used SUSE in the past. They have a pretty good support system. They have got a good OS. I am not sure what the market share is for those guys, but they are pretty good.
How was the initial setup?
Our environment is a combination of the cloud and on-premises, but we primarily use Red Hat Enterprise Linux on-prem. We have a few development test servers running on Azure. They are not used in production. They are just for testing.
I was involved with the migration from SUSE to Red Hat, but that was close to a decade ago.
From what I recall, the initial setup was not that difficult. We did have some engineers from Red Hat who came out to help us. It would have been more difficult if we did not have them there, but from my recollection, it was not very challenging or difficult. We were able to get that done pretty quickly. There were some issues with legacy software, but those applications were built on the Windows platform. They were a little bit of a mess. Other than that, it appeared to go pretty smoothly for us.
It does not require much maintenance. Other than patching and keeping up with bulletins as to what might be out there, there is not much. There is not a huge amount of maintenance. They run pretty solidly. The uptime is great. I do not have to restart a lot of these servers. I might have to restart a service here and there, but nothing that I can remember.
What about the implementation team?
We had help from Red Hat engineers during the implementation.
What was our ROI?
Red Hat Enterprise Linux provides a much more secure and stable system than Windows infrastructure, and the support is also great. Of course, you pay for the support.
We were able to see its benefits after some time. Some of the returns are seen after a while, not immediately. Sometimes, migrations might be difficult to do if you are running legacy software.
What's my experience with pricing, setup cost, and licensing?
I am not involved in the budgetary aspect, but from what I understand, the pricing is competitive, similar to what we paid for SUSE.
What other advice do I have?
Having a solid foundation in Linux can be very helpful. Learn as much as possible. Automation has become a very important part of the industry now. Learning how to automate with Ansible, Kubernetes, Docker, and Python along with Red Hat Enterprise Linux should set you up for success.
We have not tried Red Hat Enterprise Linux Image Builder or System Roles. Image Builder sounds good, but I have not tried Image Builder. We build our images from vCenter. Image Builder would definitely be something to check out.
Using it in a hybrid environment is a very interesting concept, where we keep some of the hardware and applications on-prem and then maybe rely on Red Hat to handle some of the networking or other configurations externally. I would like to try that hybrid approach.
I would rate Red Hat Enterprise Linux an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Infrastructure Engineer at Ilha Service
Instrumental in achieving certifications for security standards
Pros and Cons
- "Release updates are the most valued feature because Red Hat's rigorously tested release update pipeline sets it apart from other distributions."
- "Red Hat, known for its secure distribution, sometimes delays critical security patches for certain packages compared to other Linux communities like AlmaLinux or Rocky Linux."
What is our primary use case?
I use Red Hat in data routines for web, database, and container servers. Right now, I'm using three primary use cases.
How has it helped my organization?
Red Hat offers compliance consulting services. If we purchase hardware from companies like HP, Dell, or IBM, which also partner with Red Hat, they often guarantee compliance for their hardware. This compliance can extend to security regulations imposed by certain countries or governments, such as those based on NIST or CSSP standards. Red Hat's focus on compliance seems to center primarily around these hardware-related aspects and associated security requirements.
Red Hat's knowledge base requires an active subscription for full access, but developers can utilize a free, annually renewable option. With an activated developer subscription, users gain access to forums, documentation, the latest news, vulnerability reports, and other resources related to Red Hat Enterprise Linux and its associated packages. The knowledge base is now well-documented, and the active community quickly responds to forum inquiries, often within a few hours.
Leap is a feature designed by Red Hat to migrate its operating systems between versions. Introduced to address the end-of-life issue for distributions like CentOS seven, eight, and RHEL seven, eight, Leap allows users to upgrade from RHEL seven to eight, RHEL eight to nine, CentOS seven to eight, and CentOS eight to nine. However, Leap is specifically designed for Red Hat and works optimally only on Red Hat seven, eight, and nine. It does not function as intended on CentOS, Fedora, Oracle Linux, or other community distributions. Red Hat Insights is a complementary tool that provides valuable information to subscription holders about their licensed servers, including package installations, subscription validation, detected bugs, and vulnerabilities. It also offers alerts about new vulnerabilities and patches and facilitates license management and environment oversight.
I've used Convert2RHEL, a tool that simplifies transitioning from CentOS-based distributions like Leap to Red Hat Enterprise Linux. It supports converting only CentOS to RHEL by replacing binaries and installing Red Hat logos. Underlying Ansible scripts entirely handle this process. While I've had success with it, occasional minor issues arise but are easily resolved.
I have experienced minimal downtime while using RHEL. Some of our RHEL systems have operated uninterrupted for over 600 days. The only necessary reboots occur when applying kernel updates. Overall, RHEL has demonstrated reliable and resilient uptime and security.
Due to its built-in compliance features, RHEL is instrumental in achieving certifications for security standards. The system incorporates policies that align with regulations for governance and public institutions. When installing Red Hat Enterprise Linux in the cloud or on-premises, users must implement security policies that activate specific plugins and APIs to maintain compliance. Given its comprehensive coverage of contemporary compliance standards, Red Hat is the most valuable distribution.
What is most valuable?
Release updates are the most valued feature because Red Hat's rigorously tested release update pipeline sets it apart from other distributions. While many options are available, none match Red Hat's commitment to thorough package testing. Packages are initially delivered to Fedora, Red Hat's community distribution, for testing and validation. Proven packages then transition to CentOS, and after six months, the most stable and reliable packages are incorporated into the new Red Hat release. This well-defined pipeline ensures that Red Hat packages are stable and long-lasting. However, not all packages released in Fedora make it to Red Hat; some experimental or community-driven packages may not meet enterprise standards. Fedora serves as a testing ground, while Red Hat focuses on delivering a stable operational system.
What needs improvement?
Red Hat, known for its secure distribution, sometimes delays critical security patches for certain packages compared to other Linux communities like AlmaLinux or Rocky Linux. For instance, AlmaLinux addressed recent vulnerabilities in the SSH package within days, while Red Hat took over a week to release a patch. While Red Hat's rigorous testing ensures high-quality patches, the delay in releasing them can pose security risks.
Red Hat Enterprise Linux is a highly regarded but expensive distribution known for its top-notch software. This high cost often precludes smaller companies from adopting it. There is potential to make Red Hat Enterprise Linux more accessible to a wider range of businesses by lowering the price.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for ten years.
What do I think about the stability of the solution?
I previously encountered instability with an assistant. While using a non-Red Hat graphical interface, KDE, I experienced a system crash following a kernel update. This desktop environment proved incompatible with the new kernel. Conversely, servers utilizing only the command line never suffered crashes or downtime. I've observed the opposite trend in my Red Hat infrastructure, demonstrating exceptional resilience. For instance, during a complete data center outage two or three years ago, Red Hat systems recovered within minutes, while Ubuntu servers required significant maintenance. This suggests that Red Hat offers greater stability and reliability in our environment.
What do I think about the scalability of the solution?
Specific features such as path movement and load balancing must be enabled when running routes within a cluster. Pre-installed software simplifies the process for system administrators to implement smart clusters and scale servers. Among various distributions, Red Hat is considered the most proficient in these areas, excelling in scalability and cluster server management.
How was the initial setup?
The deployment was challenging, not because of Red Enterprise Linux itself but because the application runs within this distribution. Certain legacy software required manual installation on this new system, which complicated the migration process. However, the operating system itself is straightforward and plug-and-play. The difficulties arose from configuring the necessary applications within the distribution. I've had no issues working with or migrating to this distribution.
What's my experience with pricing, setup cost, and licensing?
Red Hat Enterprise Linux is only affordable for large organizations.
Which other solutions did I evaluate?
If I had to choose alternatives to RHEL, I would consider Oracle Linux and AlmaLinux. Oracle Linux is an enterprise distribution based on Red Hat, offering binary compatibility, meaning applications built for Red Hat Linux will run identically on Oracle Linux. It is an enterprise-grade product without the associated costs, as the distribution itself is free, with charges only for optional support. While I believe AlmaLinux is more resilient and reliable than RockyLinux, my preferred alternatives would be Oracle Linux first, followed by AlmaLinux.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
Cockpit is a technology offering a web-based console for server management. This web console can also perform any action achievable through the command line interface. However, I do not recommend it due to the inherent security risks of running a web server, especially when managing another web server. This introduces additional vulnerabilities and necessitates increased patching efforts. My preference is to maintain a minimalist system that runs only essential services. While Cockpit might be suitable for junior system administrators in the RHEL environment, as a senior administrator, I exclusively utilize the CLI, both on-premises via SSH and in cloud environments. I would only consider implementing Cockpit if we have junior staff and are willing to implement robust security measures such as firewalls, access control lists, and other protective strategies.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
June 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Linux Platform Engineer at a university with 5,001-10,000 employees
Years of reliable server hosting have supported secure proxies and critical database operations
Pros and Cons
- "I advise others looking into using Red Hat Enterprise Linux (RHEL) to ensure you utilize the learning and training provided by Red Hat to get the most use out of it."
What is our primary use case?
Red Hat Enterprise Linux (RHEL) is used to provide servers to our users. A specific example of a service provided using Red Hat Enterprise Linux (RHEL) is Apache reverse proxy servers.
In addition to providing Apache reverse proxy servers, we also manage a database server on Red Hat Enterprise Linux (RHEL).
What is most valuable?
I have been using Red Hat Enterprise Linux (RHEL) for 10 years. Red Hat Enterprise Linux (RHEL) is used to provide servers to our users. A specific example of a service provided using Red Hat Enterprise Linux (RHEL) is Apache reverse proxy servers.
In addition to providing Apache reverse proxy servers, we also manage a database server on Red Hat Enterprise Linux (RHEL).
For how long have I used the solution?
I have been working in my current field for 10 years.
What other advice do I have?
I advise others looking into using Red Hat Enterprise Linux (RHEL) to ensure you utilize the learning and training provided by Red Hat to get the most use out of it. I found that going through some of the certification process helped me familiarize myself with the features of the product.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 14, 2026
Flag as inappropriateRed Hat Solution Architect at Seprol Computadores e Sistemas
Insights are helpful to proactively manage incidents and identify vulnerabilities
Pros and Cons
- "SELinux is valuable for security purposes. SELinux is very good because we can give the correct permissions to the employees."
- "Red Hat Insights helps in monitoring Linux servers, providing CVEs that need updating in the operating system, and giving information about server security."
- "Red Hat Enterprise Linux (RHEL) is already good and perfect. They can continue to improve the AI features."
What is our primary use case?
I use Red Hat Enterprise Linux (RHEL) to manage applications and for system administration. The latest version is Red Hat Enterprise Linux (RHEL) 10, which has AI with Red Hat Lightspeed inside the operating system, where you can write natural language in the terminal. I am using artificial intelligence inside Red Hat Enterprise Linux (RHEL). I am working with Ansible, which is an automation tool from Red Hat. I install Ansible inside Red Hat Enterprise Linux (RHEL) and make many automations.
How has it helped my organization?
Red Hat Insights helps in monitoring Linux servers, providing CVEs that need updating in the operating system, and giving information about server security.
In the latest release, there are three important new features: Red Hat Lightspeed with AI integration, image mode capability allowing Red Hat Enterprise Linux to be imaged and transferred to another VM, and Quench-key cryptography for enhanced security. The AI integration through Red Hat Lightspeed is particularly significant as it differentiates it from other operating systems.
What is most valuable?
SELinux is valuable for security purposes. SELinux is very good because we can give the correct permissions to the employees.
Red Hat Lightspeed, added in the latest version, and image mode features are also significant features.
What needs improvement?
Red Hat Enterprise Linux (RHEL) is already good and perfect. They can continue to improve the AI features.
For how long have I used the solution?
I have 10 years of experience working with Red Hat Enterprise Linux (RHEL). I worked as an operating system specialist for five years, performing administration tasks such as managing LVMs, users, groups, disks, and performing troubleshooting inside the operating system.
How are customer service and support?
Their support is very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I worked with SUSE and changed to Red Hat Enterprise Linux (RHEL) because I worked at IBM for five years, and IBM bought Red Hat. All systems were integrated into Red Hat solutions.
SUSE is very similar to Red Hat Enterprise Linux (RHEL), but I prefer Red Hat solutions because their support is much better. I believe that the support and updates from Red Hat are superior. For example, Red Hat has a feature called Red Hat Insights, which allows me to proactively manage incidents and identify vulnerabilities. SUSE does not offer these features.
How was the initial setup?
The deployment is easy.
What was our ROI?
Red Hat saves time with integration with tools such as Ansible for automation.
What's my experience with pricing, setup cost, and licensing?
I am not involved in the pricing, but it is not very expensive.
What other advice do I have?
I would rate Red Hat Enterprise Linux a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of IT Operations at NWAXITLHUMANI PROJECTS (PTY) LTD
Good automation capabilities, excellent performance, and helpful support
Pros and Cons
- "The automation is great."
- "It would be nice if they improved vulnerability management."
What is our primary use case?
We are using the solution for automation. Mainly, we're doing a lot of automation with it. One of the projects, for example, is for ensuring payments processes on forms. We streamline and optimize the insurance claims process using OpenShift. This has enabled us to do faster claims processes and make resource utilization more efficient than it was. Everything can be done online. There are no papers involved.
How has it helped my organization?
It is mainly just cutting out redundant tasks. The focus was mainly driven by driving costs down and efficient resource utilization. We wanted a solution that could make deployment easy and ensure scalability.
The biggest benefit has been the automation. It affected our delivery schedule. Instead of doing something in two weeks, we do it faster. We've cut down our production time. And people are able to focus on other tasks since they're automating a lot of things. Even with our clients, when they have issues, we have created a system where they can send out a ticket. And from that ticket, we can diagnose, and it's easier to solve the issue at hand.
In terms of cost per head, we've seen a drastic drawdown from that. It is mainly optimizing a lot of our systems and resources.
What is most valuable?
The high availability is great. It's available most of the time - even when we're doing upgrades, provisioning, configuration, and patching. It made things easier for us.
The automation is great. I'm a big fan of offering convenience to people and making systems easier for people to understand and use.
There are good features, such as proactive monitoring as well. It offers predictive analytics, which helps you identify issues before they impact operations. We can foresee several problems. On top of that, this is how we can combat those problems. These types of features are really valuable when considering a company's strategy and when it comes to the impact of operations.
We are able to move workloads between different clouds or our data center using Red Hat Enterprise Linux.
The knowledge base on offer is quite extensive. We started learning from a third-party provider since we've had a lot of use cases. Maybe you are installing something, or maybe during virtualization, you have to do something, and you need more information. The Red Hat OpenShift community is quite huge. Even a resource such as YouTube has people releasing videos on common problems. Even outside of Red Hat itself, the Red Hat community is very good. The information is extensive. The knowledge base is there. There's a lot of information sharing. People do not try to gatekeep information.
When it comes to provisioning and patching, so far, we have not had a lot of issues. We currently are using a subscription model. In terms of getting security patches and updates, they support us quite well. There's a 24-hour support base and they're quite good.
I've tried the Leapp and Red Hat Insights features. It helps with proactive monitoring. It did analyze the system configurations and compares those against databases of known problems and fixes. Basically, there's a pool of data that has common issues and it analyzes how you've configured your system and then compares them. It can come back to you and say, "Hey, this is your problem. Why don't you try the solution?" It's like a good AI tool. It gives us a lot of help. It's quick. Thanks to this feature, we sometimes find that we don't really need to open a ticket for support.
We realized the benefits of using RHEL in months. We were told when we were doing the onboarding, we'd see benefits in six months. For us, it took a little over eight months. That was due to some of our internal processes that we had to do, some sign-offs, et cetera. Still, it took us less than a year. Over time, we are down 20% to 30%.
In the beginning, we didn't start on the cloud. Only now are we fully transitioning to going off-site. There are still some clients who are a little resistant to going to the cloud. It's nice to be hybrid, to accommodate both. We've done a lot of virtualization and server consolidation. So far, everything is running smoothly.
What needs improvement?
When moving workloads between different clouds or data centers, it's not that simple. There are a lot of things that you need to consider, including prerequisites and things like hardware, network, operating systems, et cetera. Once you get the hang of it, it becomes easier. However, in the beginning, it was very, very challenging. Coming from a development background, I found it easier to use command lines.
I've hit some snags doing updates or changing things for clients.
It would be nice if they improved vulnerability management. They could add more security tools and tools for provisioning.
For how long have I used the solution?
I've used the solution for two years.
What do I think about the stability of the solution?
The stability is good. We don't really have any downtime. I'd rate stability nine out of ten.
What do I think about the scalability of the solution?
We've had no issues with scalability. It's quite user-friendly.
How are customer service and support?
During the implementation, we did have to open a support ticket. They assisted us effectively.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've never tried other solutions. I know of other solutions, such as Ubuntu. However, my interactions with that solution have been minimal.
How was the initial setup?
The initial setup was a little bit complex. The instructions, however, were very clear, and our deployment strategy was clear. Still, for the technicians doing it, it was complex.
The setup took about a week and a half.
I've been involved with two upgrades so far. They were challenging. There were a lot of teams involved. There needed to be a lot of migration planning. We had to use the Link Utility and we did a lot of testing first. We spent a long time verifying the applications and checking dependencies. It was quite a learning curve.
There is some maintenance needed in the form of system updates.
What about the implementation team?
We did get a lot of help from RHEL. We had senior engineers guide us through the setup.
What was our ROI?
We've seen an ROI of around 30%.
What's my experience with pricing, setup cost, and licensing?
When we went through IBM, it was quite expensive. Now, we are going through AWS, which is less pricey.
What other advice do I have?
We started off as a partner to IBM, and IBM opened up the opportunity for us to build certifications for Red Hat through the certification program. Then we became support specialists, taking on RHEL projects. We are in the process of becoming a reseller.
I'd rate the solution eight out of ten. We're doing a lot of big data infrastructure and they are giving us good stability and performance.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System Architect at CGI
User appreciates dependable functionality and extensive knowledge base offered
Pros and Cons
- "I find the most valuable feature to be stability, as it is important for me, and we have all the functionality that we need because we are using mainly the KVM for running the virtual machines, along with other packages that are part of the operating system, such as HAProxy, Nginx, or other modules."
What is our primary use case?
I am still working with Red Hat. I work with other Red Hat products as well, mainly with Red Hat Enterprise Linux (RHEL) and OpenShift, and I also use Red Hat JBoss, but JBoss is now deprecated. We are moving our applications to OpenShift. I would not improve anything because we are using RHEL mainly for system functions, virtualization of system virtual machines, some system parts of OpenShift for control plane and infrastructure nodes, and some technical virtual machines such as HAProxy, and we are satisfied with it.
What is most valuable?
I find the most valuable feature to be stability, as it is important for me, and we have all the functionality that we need because we are using mainly the KVM for running the virtual machines, along with other packages that are part of the operating system, such as HAProxy, Nginx, or other modules.
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is very good; not only is the knowledge base excellent, but also the documents and the reported issues along with solutions on their website are very helpful.
What needs improvement?
The technical support could be improved to be quicker and of higher quality. For me, it is better when I can speak in my language, in Czech, and sometimes I need to discuss it with someone who does not speak Czech. However, I understand this is difficult; to have the support only in Czech for such a company as Red Hat is challenging.
For how long have I used the solution?
I have been working with Red Hat Enterprise Linux (RHEL) for several years, maybe longer than 15 years.
What do I think about the scalability of the solution?
We are using mainly the command line interface, and we do not see any issues regarding the interface or scalability.
How are customer service and support?
I am satisfied with the technical support provided by Red Hat. I would rate their technical support as nine out of ten.
How would you rate customer service and support?
How was the initial setup?
I think it is easy to deploy it in our system; however, it might be difficult for me to answer all of the questions because I am not the only one who works with it. We are a team of several technical people, and I am the team leader, so maybe they would have more information.
What was our ROI?
I have not seen any return on investment.
What's my experience with pricing, setup cost, and licensing?
I find the pricing reasonable.
What other advice do I have?
I would rate Red Hat Enterprise Linux (RHEL) as a product a 10 because I do not know about any issues or problems.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Offers great support and many features for efficient management
Pros and Cons
- "Red Hat Enterprise Linux has a vast set of features."
- "Overall, I would rate Red Hat Enterprise Linux a ten out of ten."
- "To become more competitive, they might consider changing their licensing model, for instance, by offering an instance-based payment for cloud computing services."
How has it helped my organization?
Red Hat Enterprise Linux positively impacts my organization with its various capabilities. We use the orchestration processes with cloud services using Ansible.
What is most valuable?
Red Hat Enterprise Linux has a vast set of features. I can use the setup features and many other features. Red Hat Enterprise Linux is a whole world.
What needs improvement?
To become more competitive, they might consider changing their licensing model, for instance, by offering an instance-based payment for cloud computing services. In the future, I expect features regarding changes to the subscription model.
I would prefer Red Hat Enterprise Linux to allow easier cancellation of instances unless they are needed.
For how long have I used the solution?
I started with Red Hat Enterprise Linux 7.5 and 7.6, and now, I have Red Hat Enterprise Linux 9.0.
What do I think about the stability of the solution?
The product has been stable since installation.
What do I think about the scalability of the solution?
It is scalable. I have not experienced significant issues with scaling it.
How are customer service and support?
The technical support by Red Hat is great. I would rate them a 10 out of 10.
The knowledge base offered by Red Hat is accessible. As you log in with your Red Hat account credentials, you can find the knowledge platform on your dashboard.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Red Hat Enterprise Linux is not complex. We just need a Red Hat Enterprise Linux image to install on any operating system and use the console. Since I have worked with Linux for around 10 years, installing it is straightforward for me.
I just need to upgrade the operating system with the latest update, and after that, I log in to my Red Hat account from the CLI to connect to the Red Hat Enterprise Linux service.
What was our ROI?
We have seen a return on investment with Red Hat Enterprise Linux. If you are using the service properly, especially in cloud computing, understanding the services you are using and what technology and applications are required can help manage your ROI very efficiently. Excessive services that are not compatible with your applications can impact your ROI negatively.
What's my experience with pricing, setup cost, and licensing?
When I started using it, Red Hat Enterprise Linux was free for all and open-source. It is now paid with access to many features to upgrade and use their services.
Due to multiple organizations and corporate systems in Pakistan relying on it, it continued to be used, especially in corporate and banking systems even after becoming a paid service.
The pricing is not always reasonable, but it also depends on your requirements.
What other advice do I have?
Overall, I would rate Red Hat Enterprise Linux a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Engineer at a manufacturing company with 11-50 employees
Enables compliance with regulatory requirements by providing customized images that meet various security standards
Pros and Cons
- "The Red Hat Enterprise Linux knowledge base is a valuable resource."
- "Customer service by Red Hat is very good."
- "In terms of improvement, Red Hat could consider offering cheaper licensing."
- "The built-in security features of Red Hat Enterprise Linux were insufficient for our needs, necessitating the implementation of supplementary security measures."
What is our primary use case?
We primarily use Red Hat Enterprise Linux to host applications with our virtual machines.
How has it helped my organization?
Red Hat Enterprise Linux offers an excellent and comprehensive knowledge base for Linux. It is among the most thorough available.
Our Red Hat Enterprise Linux environment utilizes a patch management system for updates. However, provisioning remains a manual process, with virtual machines being installed individually. We currently don't use automated provisioning solutions like Ansible, Vagrant, or Terraform.
Red Hat Insights is helpful for deep dives into OS-level issues and remediation, as it links directly to the Red Hat knowledge base.
Red Hat Enterprise Linux enables compliance with regulatory requirements by providing customized images that meet various security standards. This streamlines our process as every virtual machine image is deployed with hardening by default, reducing the need for manual application per virtual machine.
What is most valuable?
The Red Hat Enterprise Linux knowledge base is a valuable resource.
What needs improvement?
In terms of improvement, Red Hat could consider offering cheaper licensing. The licensing model is good, but we would all appreciate a lower price.
To ensure compliance and security on our Red Hat Enterprise Linux systems, we had to install additional software, such as endpoint detection and response or antivirus solutions. The built-in security features of Red Hat Enterprise Linux were insufficient for our needs, necessitating the implementation of supplementary security measures.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for about three years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux has not affected our systems negatively regarding stability, experiencing no issues so far.
How are customer service and support?
Customer service by Red Hat is very good. I haven't noticed any shortcomings in response time or overall competence.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
What about the implementation team?
The upgrade from version seven to eight was done with Red Hat's assistance, as we manage hundreds of virtual machines.
What's my experience with pricing, setup cost, and licensing?
The licensing model of Red Hat Enterprise Linux is good, but lower prices are always preferable.
Which other solutions did I evaluate?
We evaluated several alternatives, including CentOS and Rocky Linux, but the support question kept coming up with community distributions. We chose Red Hat Enterprise Linux for its enterprise support, which is crucial for maintaining production systems.
What other advice do I have?
I rate Red Hat Enterprise Linux a nine out of ten.
I would recommend Red Hat Enterprise Linux to others, especially in the enterprise space. However, for startups or companies that do things themselves, alternatives like Ubuntu or CentOS Stream might be more suitable.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Linux Administrator at a consultancy with 10,001+ employees
Daily use enables in-depth system troubleshooting with helpful customer support
Pros and Cons
- "Red Hat Enterprise Linux is most valued for its reliability, as evidenced by my daily use."
- "Providing more detailed explanations would make it easier to work on projects."
What is our primary use case?
We use Red Hat Enterprise Linux as our server operating system to install and configure various applications. Its uses include system troubleshooting, DNS configuration, and many other tasks, especially in a mixed environment with Ubuntu.
How has it helped my organization?
Patching Red Hat Enterprise Linux in our environment is a straightforward process that utilizes Red Hat Satellite. We identify necessary patches for production servers in the content view and notify customers two days in advance via email. Before patching, we verify the Nagios servers for identification purposes. We then execute a pre-configured Ansible playbook to efficiently patch our 300 servers. This playbook was already established, and our only interaction with it is to run it.
The web console is handy, especially for tasks like command line operations. Its secure environment allows for the safe execution of queries.
What is most valuable?
Red Hat Enterprise Linux is most valued for its reliability, as evidenced by my daily use.
What needs improvement?
The documentation needs improvement. Providing more detailed explanations would make it easier to work on projects.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for my entire career, which spans over eight years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable. There has been no significant issue regarding lagging or downtime.
What do I think about the scalability of the solution?
Red Hat is highly scalable and essential in the industry. I would rate scalability nine out of ten.
How are customer service and support?
The customer support from Red Hat is good. They are always there to help when needed.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Ubuntu, and Kali Linux alongside Red Hat.
How was the initial setup?
I have been involved with migrations to Red Hat Enterprise Linux, which are not complex. For example, migrating to Red Hat Enterprise Linux 7 or 8 is easy, requiring only the installation of necessary dependencies and the creation of a file to sync files to the new system.
What about the implementation team?
I typically work as part of a team rather than implementing integrations on my own.
What's my experience with pricing, setup cost, and licensing?
Red Hat Enterprise Linux is quite expensive, particularly its technical support, which can cost $500 per hour.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
Realizing the benefits of Red Hat Enterprise Linux took time, as post-deployment troubleshooting was often necessary. This included tasks like opening ports and verifying functionality, which were sometimes prerequisites for the system to operate. These requirements varied depending on the specific application used and its security needs.
We perform maintenance on Red Hat Enterprise Linux every weekend, including backups. Incremental backups are done daily, while full backups are completed every weekend.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Integration Engineer at SVA System Vertrieb Alexander GmbH
Automatic updates, great support, and the solution's built-in security features help simplify risk reduction
Pros and Cons
- "The updates are the most valuable feature."
- "Scaling can be complicated and has room for improvement."
What is our primary use case?
We deployed Red Hat Enterprise Linux on-prem and in the cloud as a fallback.
We are a private cloud provider and we host Linux ourselves because they are tough to manage.
We offer our customers the option to host their Red Hat Enterprise Linux on Azure or on our private cloud.
How has it helped my organization?
Red Hat Enterprise Linux's built-in security features help simplify risk reduction. Red Hat offers a subscription service that provides critical security updates within 24 hours. The service also includes an excellent database of known security vulnerabilities. If a CVE identifier is known for a vulnerability, it can be entered into the web interface. The web interface will then indicate whether Red Hat Enterprise Linux is affected by the vulnerability and what steps need to be taken to fix it. The fix will be included in the next security update. This is a valuable security feature that helps organizations to stay up-to-date on security patches and mitigate risk.
The portability of applications and containers built on Red Hat Enterprise Linux is beneficial for keeping our organization agile. Red Hat Enterprise Linux 8 and 9 include Podman, a newer software similar to Docker. Podman was built to address the problems that Docker had with creating and running containers, and it also includes the support of Red Hat. There is a good synergy between Red Hat and Podman.
Red Hat Enterprise Linux has helped improve our organization. We provide a service to our clients, which they pay for each month. This service includes our support. Red Hat Enterprise Linux is a stable operating system, so we do not have to provide much support. When we do need to provide support, it is usually for an application, not for the operating system.
I can build with confidence and ensure availability across physical and virtual cloud infrastructures using Red Hat Enterprise Linux. I have been using Red Hat Enterprise Linux on-premises since 2008 without any problems. It is easy to automate. Virtualization is always present, so I work with virtual machines. Red Hat Enterprise Linux is very easy to deploy on a virtual machine. We can create a virtual machine, and if we are working with VMware, we can create a template to use for new systems. There is no need for a classic installation.
What is most valuable?
The updates are the most valuable feature. In the past, we had 800 or 900 Linux systems with Red Hat, and all of the systems were updated every night. In the 14 years, we have only had ten issues with the updates.
Red Hat Enterprise Linux has a good configuration.
What needs improvement?
Red Hat Enterprise Linux is secure but the security always has room for improvement.
Scaling can be complicated and has room for improvement.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for 14 years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable.
I give the stability an eight out of ten.
What do I think about the scalability of the solution?
I give Red Hat Enterprise Linux a seven out of ten.
Updating Red Hat Enterprise Linux from version 8 to 9 is a complex and time-consuming process. It is often easier to install a new server with Red Hat Enterprise Linux nine and migrate our data and applications. However, if we only need to resize the CPU or memory of our existing server, we can do so using the hypervisor without having to reboot.
How are customer service and support?
Red Hat support is fast, and they are capable of answering 90 percent of our questions.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Debian, Ubuntu, and SUSE Linux. In our case, if we wanted a conservative Linux system that did not have the newest version, these were perfect systems. However, if we wanted to install them on our laptops or on our clients, they were the wrong solution. We switched to Red Hat Enterprise Linux for the Red Hat support. Debian also offers its own support. Ubuntu does not offer direct support, so we were required to order it through another company. SUSE had other problems that we did not want to deal with. Red Hat Enterprise Linux support has been very helpful to our back-end admins.
How was the initial setup?
The initial setup is complicated, but with Red Hat Enterprise Linux nine, there is a graphical web interface where we can create a new image every week. We have created a golden template that enables us to update the image every month and upload it to both our private and public clouds for usage.
The deployment time depends on whether we have a template or not. With a template, deployment can take between five and ten minutes. If we have to install the software, the time it takes depends on our internet bandwidth. Ten gigabits of bandwidth can take around 15 minutes to install.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
As a provider, we must follow a different licensing model. We charge €2,000 per system for three years. Each month, we provide Red Hat with a number of new and old systems. Red Hat then invoices us based on the number of systems in use that month. This only applies to our cloud customers.
What other advice do I have?
I give Red Hat Enterprise Linux a ten out of ten. Red Hat Enterprise Linux is the best thing I have.
We always install a minimized Red Hat Enterprise Linux system for our customers. If they require more features, we provide them as requested.
Red Hat Enterprise Linux is the most perfect OS I have ever worked with. It is nice knowing when we have to use the OS and when we don't.
All Linux solutions are open source, but Red Hat Enterprise Linux is a commercial product that includes support and frequent updates. Red Hat Enterprise Linux can be downloaded for free, but it is not recommended to use it without a subscription, as it will not receive security updates or bug fixes. Red Hat reinvests a portion of the subscription revenue back into open-source projects, making it possible for other organizations to use these technologies for free.
Maintenance requirements depend on our needs. If we only want to have a server and install updates every night, no additional maintenance is required. Red Hat Enterprise Linux does not require any special support. However, if we want to ensure that the system time is always correct, that all updates are installed within a month, and that the system reboots after updates are installed, we will need to perform some additional maintenance tasks. These tasks can be automated to ensure that our system is always running smoothly. We currently have three people for the maintenance. We currently have 900 systems.
I recommend evaluating multiple Linux solutions and conducting a proof of concept because, although Red Hat Enterprise Linux is a great operating system, it may not be the best choice for every organization. I do not recommend using Red Hat Enterprise Linux on a new laptop because the versions included in Red Hat Enterprise Linux are typically two to four years old. This is because Red Hat Enterprise Linux is designed to be a stable OS, and newer versions may not have been fully tested and may have issues. If we have a server or software that is certified for Red Hat, then I would always recommend using Red Hat Enterprise Linux.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Great interview!