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Khaled Raad - PeerSpot reviewer
Senior System Engineer at a financial services firm with 51-200 employees
Real User
Top 5
Aug 23, 2025
Automation eases workload while strong support mitigates downtime
Pros and Cons
  • "I appreciate Red Hat Enterprise Linux (RHEL) for its stable product and good support, and it helps me solve pain points through automation with tools such as Ansible."
  • "I don't think Red Hat Enterprise Linux (RHEL) is saving money because it is expensive, but saving time is a benefit because they have a lot of automation and good documentation, and it is a stable product."

What is our primary use case?

I mainly use Red Hat Enterprise Linux (RHEL) as a financial application.

What is most valuable?

I appreciate Red Hat Enterprise Linux (RHEL) for its stable product and good support. Red Hat Enterprise Linux (RHEL) helps me solve pain points through automation with tools such as Ansible. It helps mitigate downtime and lower risk because you can recover.

What needs improvement?

Regarding security requirements from my side, Red Hat Enterprise Linux (RHEL) is somewhat satisfactory, but in most organizations, they are asking for more enterprise solutions for security. If Red Hat Enterprise Linux (RHEL) can invest in monitoring, it would be great. For example, Instana is an IBM product, and since IBM owns Red Hat Enterprise Linux (RHEL), if they invest in Instana, it will be a great improvement.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux for more than five years.

Buyer's Guide
Red Hat Enterprise Linux (RHEL)
September 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,109 professionals have used our research since 2012.

What do I think about the stability of the solution?

For Red Hat Enterprise Linux (RHEL) stability, I rate it a nine. It is really stable, with no issues. I found one server running for more than two years without any issue.

What do I think about the scalability of the solution?

For scalability, it depends on the hypervisor you're using, and if you have a template, you can clone it. It doesn't matter which OS you are using, even in the cloud, it's the platform that can scale.

How are customer service and support?

I am satisfied with Red Hat Enterprise Linux (RHEL)'s knowledge base. They have one of the best knowledge bases for their products with good documentation and articles that help solve issues without needing to open a case.

How was the initial setup?

The initial setup for Red Hat Enterprise Linux (RHEL) is simple.

What was our ROI?

I don't think Red Hat Enterprise Linux (RHEL) is saving money because it is expensive, but saving time is a benefit because they have a lot of automation and good documentation, and it is a stable product.

What's my experience with pricing, setup cost, and licensing?

I can say about pricing for Red Hat Enterprise Linux (RHEL) is maybe a two on a scale where ten is a high price.

Which other solutions did I evaluate?

I think of Ubuntu and SUSE Linux as the top in my mind competitors to RHEL.

What other advice do I have?

Red Hat Enterprise Linux (RHEL) can run anywhere, everywhere, so it is easy to run on any platform. On RHEL, it is a more general OS, so I don't know if there's a particular feature to consider.

Red Hat Enterprise Linux (RHEL) helps mitigate downtime and lower risk because you can recover, but upgrades require downtime. We mostly do in-place upgrades and haven't used migration much.

We are involved in upgrading RHEL 7 because it has reached end of life; sometimes we upgrade to eight or nine. I am already a Red Hat Accelerator and a reference.

Overall, I rate Red Hat Enterprise Linux (RHEL) eight to nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Teamansvarlig Serverdrift at a government with 501-1,000 employees
Real User
Top 20
May 22, 2025
Significantly improves maintainability and provides enterprise-ready stability
Pros and Cons
  • "The customer service and technical support for Red Hat Enterprise Linux (RHEL) is pretty good."
  • "Red Hat Enterprise Linux (RHEL) has helped mitigate downtime and lower risk significantly."
  • "Although SELinux is complex as it does a lot. I cannot fully understand it, so that could be simplified."
  • "The only thing that I really have difficulty with is SELinux, so perhaps there is room to make it more accessible."

What is our primary use case?

My main use cases for Red Hat Enterprise Linux (RHEL) now are mostly traditional workflows, web applications, and web servers.

How has it helped my organization?

Red Hat Enterprise Linux (RHEL) has benefited my company by offering great features such as Satellite and all the enterprise features that provide us value, which enables stability and maintainability.

What is most valuable?

Red Hat Enterprise Linux (RHEL) has helped me solve pain points by providing significant maintainability compared to other Linux distros.

It is very stable and enterprise-ready, giving me substantial stability and manageability. 

Red Hat Enterprise Linux (RHEL) has helped mitigate downtime and lower risk significantly.

With Satellite and everything else, we can effectively control which patches go to specific servers and reduce risk with different CVEs and insights, providing us with substantial control.

We manage our Red Hat Enterprise Linux (RHEL) systems using Satellite, which works really effectively, and we also use Ansible Automation Platform.

My assessment of Red Hat Enterprise Linux (RHEL)'s built-in security features shows many cool features in the new version. From what I have used in 8 and 9, there are good features such as built-in firewalls.

What needs improvement?

Although SELinux is complex as it does a lot. I cannot fully understand it, so that could be simplified. The only thing that I really have difficulty with is SELinux, so perhaps there is room to make it more accessible.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for approximately ten years.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) has been able to scale to the growing needs of my company. We are not a huge company, so it works effectively.

How are customer service and support?

The customer service and technical support for Red Hat Enterprise Linux (RHEL) is pretty good. We have used them extensively and they work effectively.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before choosing Red Hat Enterprise Linux (RHEL), we were using legacy systems running on AIX, but all new implementations are now on RHEL. The main difference between AIX and RHEL is the support from third-party applications. When installing third-party applications, there is always support for RHEL and almost never support for AIX.

How was the initial setup?

I would describe the experience of deploying Red Hat Enterprise Linux (RHEL) as really easy. It is similar to other systems, and I am really excited to explore Red Hat Enterprise Linux (RHEL) 10 and try Image Builder.

What was our ROI?

The biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the manageability we receive, with numerous features in the packages that free up substantial time from the operations side of things.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup costs, and licensing for Red Hat Enterprise Linux (RHEL) are within normal operating system pricing ranges.

Which other solutions did I evaluate?

While using Red Hat Enterprise Linux (RHEL), I did consider other solutions. There are always many other options, such as another RHEL distribution, but RHEL is the only one that has extensive support for numerous other systems.

What other advice do I have?

We have not fully implemented Ansible Automation Platform yet, but we are starting to integrate it and we really appreciate it. 

I would rate Red Hat Enterprise Linux (RHEL) from one to ten overall as probably a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
September 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,109 professionals have used our research since 2012.
reviewer2774913 - PeerSpot reviewer
Associate Principal Systems Engineer at a tech vendor with 10,001+ employees
Real User
Top 20
Nov 11, 2025
Centralized access management and certified integration have supported long-term client infrastructure needs
Pros and Cons
  • "Red Hat provides a more complete integration between the operating system and platforms, and what stood out to me in my evaluation process was how easy it is to integrate Red Hat Enterprise Linux (RHEL) into the existing IT processes of our clients, which is the main driver for us as cost concerns are not my focus."

    What is our primary use case?

    My main use cases for Red Hat Enterprise Linux (RHEL) are extensive, but mostly we utilize it for our clients as a base operating system.Red Hat Enterprise Linux (RHEL) solves pain points related to security patching and support.Security requirements for choosing Red Hat Enterprise Linux (RHEL) in the cloud depend heavily on the client's business. For some clients, we don't have any special regulation, but for domains such as oil and gas, there are very strict security requirements that we must meet. In most of the current products, we can find the appropriate and certified product for our clients.

    What is most valuable?

    The features of Red Hat Enterprise Linux (RHEL) I appreciate most are centralized account management and SSO. The integration of SSO features, particularly with Azure Active Directory, benefits our organization greatly because it is very easy to grant appropriate access to the operating system.Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk.

    What needs improvement?

    I don't believe there are any additional features that should be included in the next release.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for more than ten years.

    What do I think about the stability of the solution?

    What works well for me is that it is pretty stable over the years, and I don't face many challenges with it.I have not experienced any downtime, crashes, or performance issues.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux (RHEL) scales well with the growing needs of my organization.

    How are customer service and support?

    I evaluate customer service and technical support as brilliant.I regard that support as pretty good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    While I sometimes use other solutions, we are not limited to Red Hat Enterprise Linux (RHEL), and for some cases, we use Canonical products. A long time ago, we used SUSE, but not recently.

    How was the initial setup?

    I would describe my experience with deploying Red Hat Enterprise Linux (RHEL) as easy.Managing Red Hat Enterprise Linux (RHEL) systems from a central management console is a form of centralized management.I am satisfied with that centralized management console.

    What was our ROI?

    I have seen ROI with Red Hat Enterprise Linux (RHEL).

    Which other solutions did I evaluate?

    When selecting Red Hat Enterprise Linux (RHEL), the other solution I considered was Canonical, which is direct competition at the operating system level. However, Red Hat provides a more complete integration between the operating system and platforms.What stood out to me in my evaluation process was how easy it is to integrate Red Hat Enterprise Linux (RHEL) into the existing IT processes of our clients, which is the main driver for us as cost concerns are not my focus. Maintaining security patching and support over the long term is also crucial for enterprise clients.

    What other advice do I have?

    I have expanded usage of Red Hat Enterprise Linux (RHEL) for myself and my clients.My advice for other organizations considering Red Hat Enterprise Linux (RHEL) is that if you are talking about long-term solutions, you need to choose a base infrastructure that is supportable for a long time.I would rate Red Hat Enterprise Linux (RHEL) overall as a nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer2753205 - PeerSpot reviewer
    Architect at a tech consulting company with 10,001+ employees
    Real User
    Top 20
    Aug 28, 2025
    The integration of tools enhances autonomy and operational efficiency
    Pros and Cons
    • "Red Hat Enterprise Linux (RHEL) helps me solve pain points with all the integrated tools that it brings to us, including all the Ansible Towers that we exceedingly use."
    • "AI features in Red Hat Enterprise Linux (RHEL) would be an improvement because they reduce operational time and help administrators with features such as finding and troubleshooting issues and resolving them automatically."

    What is our primary use case?

    My main use cases for Red Hat Enterprise Linux (RHEL) are for our private cloud, so we deploy it and use RHEL extensively for that. We set up the environment and their applications will run on our environment, and I work in that architecture space where we will set up the environment for our customers to come and deploy their applications.

    What is most valuable?

    Red Hat Enterprise Linux (RHEL) helps me solve pain points with all the integrated tools that it brings to us, including all the Ansible Towers that we exceedingly use. My favorite feature of Red Hat Enterprise Linux (RHEL) is Ansible as a tool to work on RHEL. The combination of Red Hat Enterprise Linux (RHEL) reduces the operational overheads and helps keep us autonomous, allowing us to move faster with less time.

    What needs improvement?

    AI features in Red Hat Enterprise Linux (RHEL) would be an improvement because they reduce operational time and help administrators with features such as finding and troubleshooting issues and resolving them automatically.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for about a year.

    What do I think about the stability of the solution?

    The stability and reliability of Red Hat Enterprise Linux (RHEL) is, so far, very good.

    What do I think about the scalability of the solution?

    Regarding scalability, Red Hat Enterprise Linux (RHEL) keeps up with our demands, so I think it is on par, as we've been partnering for a long time.

    How are customer service and support?

    I would evaluate the customer service and technical support for Red Hat Enterprise Linux (RHEL) as great. From one to ten, I would rate customer service and technical support for Red Hat Enterprise Linux (RHEL) as an eight.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    Security requirements were definitely a consideration before choosing Red Hat Enterprise Linux (RHEL). The reason security requirements were considered is that it's just part of our bread and butter as a company, and we would not be able to do anything without security.

    How was the initial setup?

    Currently, we are not in the middle of any migrations or upgrades regarding Red Hat Enterprise Linux (RHEL), so it's running what we have right now, and that's what we're focusing on.

    What about the implementation team?

    I am not directly involved in managing Red Hat Enterprise Linux (RHEL) systems when it comes to provisioning and patching, but I have teammates who do that, and they seem to have a very good experience.

    What was our ROI?

    From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the platform itself; I would say it's a good investment that keeps our job running.

    What other advice do I have?

    My assessment of Red Hat Enterprise Linux (RHEL)'s built-in security features is that I have had good experiences so far. Red Hat Enterprise Linux (RHEL) has helped me to mitigate downtime and lower risks, though the specific details are confidential at this time.

    The improvements with AI in Red Hat Enterprise Linux (RHEL) are exciting, as I was attending one of the sessions, and RHEL 10 with AI is already coming. In Red Hat Enterprise Linux (RHEL) 10, I look forward to seeing the AI features they were describing.

    I assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as pretty good; there is still extensive documentation that I constantly refer to if I get stuck. My advice to any other company that's thinking about choosing Red Hat Enterprise Linux (RHEL) as their solution is to try it out and find out for yourself. I would rate Red Hat Enterprise Linux (RHEL) overall as an eight.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2706813 - PeerSpot reviewer
    Systems engineer at a manufacturing company with 1,001-5,000 employees
    Real User
    Top 20
    May 20, 2025
    Seamless integration with Ansible and less overhead than others
    Pros and Cons
    • "There's less overhead than using Microsoft products in general, as is the case with the Linux operating systems."
    • "For me, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is ease of use and quality of life."
    • "I haven't dealt with it much, but I would say Podman and containerization could use a little more work, although I don't know exactly how that would proceed."
    • "The UI could use a little bit of work. The graphical interface could be improved."

    What is our primary use case?

    My main use cases are related to Ansible, mostly involving software automation, software installation automation, and data collection.

    How has it helped my organization?

    Red Hat Enterprise Linux (RHEL) has less overhead compared to other operating systems for my company. The command line interface is much easier to use—there's not as much navigating around screens. The command line interface is much easier to instruct and manage in that sense.

    What is most valuable?

    There's less overhead than using Microsoft products in general, as is the case with the Linux operating systems. I enjoy the command line interfaces a lot more than the UI. For me, that's a plus, but it's also nice to have the GUI interface on top of that if I need to.

    The seamless integration with Ansible is always a plus. I can just get it running. Podman, as well, is valuable. Having it just there and ready to use is such a quality of life increase. I don't have to mess around with dependencies. 

    What needs improvement?

    It's been good and reliable. I haven't dealt with it much, but I would say Podman and containerization could use a little more work, although I don't know exactly how that would proceed. 

    The UI could use a little bit of work. The graphical interface could be improved. I'm not too big of a fan of it right now, but some of that can be customized. Right out of the box, I'm not the biggest fan of how it looks, but that's personal.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for about two years now. I've been dabbling in it on and off. I started with Red Hat Enterprise Linux 6 and went all the way up to Red Hat Enterprise Linux 9 most recently.

    What do I think about the stability of the solution?

    It's very reliable. It's fairly robust. I haven't had many issues with it.

    How are customer service and support?

    I haven't had any issues with customer service and technical support for Red Hat Enterprise Linux (RHEL). Their customer service has been great.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    It's seamless. When it comes to managing my Red Hat Enterprise Linux (RHEL) systems, I most often do manual patching, and it's not any more challenging than any other system I've dealt with, so it's standard in that sense. 

    What was our ROI?

    For me, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is ease of use and quality of life.

    What other advice do I have?

    I would rate Red Hat Enterprise Linux (RHEL) a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    GiovanniRamirez - PeerSpot reviewer
    Senior IT Consultant at Xerif
    Real User
    Top 5
    Jun 21, 2025
    Enables smooth enterprise integration but comes with high costs
    Pros and Cons
    • "The initial setup of Red Hat Enterprise Linux (RHEL) is straightforward; I find it very easy to set up."
    • "I find the most valuable aspect of Red Hat Enterprise Linux (RHEL) is its stability in working with other enterprise devices, such as firewalls and centralized storage."
    • "Personally, I don't see good benefits from their support and paid licensing compared to completely free and well-documented Linux distributions, as I find RHEL excessively expensive."

    What is our primary use case?

    My use of Red Hat Enterprise Linux (RHEL) is for on-premise vertical solutions, but everything is on-premise. The main use cases for Red Hat Enterprise Linux (RHEL) include enterprise applications, such as databases and enterprise web applications, or security applications like WebSphere.

    What is most valuable?

    I find the most valuable aspect of Red Hat Enterprise Linux (RHEL) is its stability in working with other enterprise devices, such as firewalls and centralized storage. Enterprise applications and devices communicate well with RHEL, and it provides appropriate drivers for those enterprise devices. However, apart from that, I see almost the same performance with other open-source distributions like Ubuntu or Debian.

    When assessing the knowledge base offered by Red Hat Enterprise Linux (RHEL), I find their documentation online to be excellent. I would rate the experience I have had with the documentation or knowledge base of Red Hat Enterprise Linux (RHEL) as excellent, giving it a ten out of ten. It is very good and useful for other Linux distributions as well.

    The most important security feature in Red Hat Enterprise Linux (RHEL) is similar to that of other distributions, such as user creation and minimum privileges during the operating system's operation. In enterprise environments, I don't notice anything special in terms of security compared to others; it interacts very well with enterprise devices like firewalls and storage solutions.

    RHEL has its own firewall, which is SE Linux, and I consider that to be a remarkable security feature. I have not tried Red Hat Insights; I don't know how to use that feature of Red Hat. Regarding the Image Builder or System Roles in Red Hat Enterprise Linux (RHEL), I haven't used them; I only use the ISO image directly for installation.

    What needs improvement?

    The solution has high pricing.

    For how long have I used the solution?

    My overall usage of Red Hat Enterprise Linux (RHEL) has been uninterrupted. In total, it has been three years.

    How are customer service and support?

    In terms of Red Hat support, I haven't used it, as everything I need to solve is in the documentation, which is very good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have previously used other solutions like Debian or Ubuntu.

    I switched to Red Hat Enterprise Linux (RHEL) based on the direct requirements of the customer, not by my own decision.

    How was the initial setup?

    The initial setup of Red Hat Enterprise Linux (RHEL) is straightforward; I find it very easy to set up.

    What's my experience with pricing, setup cost, and licensing?

    My experience with the pricing, setup costs, and licensing of Red Hat Enterprise Linux (RHEL) indicates that this was the main topic that made me step away from RHEL. Personally, I don't see good benefits from their support and paid licensing compared to completely free and well-documented Linux distributions, as I find RHEL excessively expensive. Normally, the customer asks for a three-year licensing agreement for Red Hat Enterprise Linux (RHEL).

    What other advice do I have?

    Overall, I would rate Red Hat Enterprise Linux (RHEL) as a nine technically, however, considering the cost, I would rate it a six, since it is very expensive. Combining technical and financial aspects, I give it a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2707398 - PeerSpot reviewer
    Infrastructure engineer at a financial services firm with 10,001+ employees
    Real User
    Top 20
    May 21, 2025
    Provides seamless support and strengthens security for virtual machine deployment
    Pros and Cons
    • "The deployment is a smooth process."
    • "My experience with the customer service and technical support of Red Hat Enterprise Linux (RHEL) has been amazing; they are very helpful."
    • "Adding more relevant features to Red Hat Enterprise Linux (RHEL) would be great. I have seen some issues on GitHub where people are suggesting things, such as Ansible."

    What is our primary use case?

    My main use case for Red Hat Enterprise Linux (RHEL) is running virtual machines. That's probably the most important use case for us.

    How has it helped my organization?

    Red Hat Enterprise Linux (RHEL) helps us solve pain points related to security. We want security, so it is hardened, and just supports us. As a financial institution we take security very seriously.

    What is most valuable?

    The feature I appreciate the most from Red Hat Enterprise Linux (RHEL) is support and simplicity. 

    The knowledge base is good; they have a lot of documentation. 

    We manage our Red Hat Enterprise Linux systems when it comes to provisioning and patching through Ansible. Everything's straightforward and efficient.

    What needs improvement?

    Adding more relevant features to Red Hat Enterprise Linux (RHEL) would be great. I have seen some issues on GitHub where people are suggesting things, such as Ansible. There are many community issues that could be implemented into Red Hat.

    For how long have I used the solution?

    We try to stay two versions below the latest one just to make sure that we have security checked there and to avoid running into any bugs or issues with the latest release. We just try to apply patches as much as we can.

    What do I think about the stability of the solution?

    The stability and reliability of Red Hat Enterprise Linux (RHEL) are smooth as we have not encountered any problems or issues.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux (RHEL) scales perfectly with the growing needs of my company. It's easy to scale up with the tools we have.

    How are customer service and support?

    My experience with the customer service and technical support of Red Hat Enterprise Linux (RHEL) has been amazing; they are very helpful. We open up a ticket, and we get someone to help right away.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The deployment is a smooth process. Some of the issues we have are just related to multiple vulnerabilities, and that's on our side to fix, however, everything else is smooth. We have no complaints.

    What was our ROI?

    The biggest return on investment for me when using Red Hat Enterprise Linux (RHEL) is how they have their foundation set. They have everything organized, documentation's there, it's globally used everywhere, and it's good software with good tools.

    What's my experience with pricing, setup cost, and licensing?

    I'm not in the pricing conversation. I can't speak to costs.

    What other advice do I have?

    Red Hat Enterprise Linux (RHEL) has helped me mitigate downtime and lower risks. They specifically thrive on criticism, and they don't take it lightly. They mentioned earlier in the panel that they wanted to prioritize the big CVs and any vulnerability that's important. Although some don't get exploited, it's good to have fewer of those numbers. 

    We try to stay two versions below the latest one.

    I would rate Red Hat Enterprise Linux (RHEL) overall an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partnership
    PeerSpot user
    Mike Neuliep - PeerSpot reviewer
    Linux Systems Engineer at a tech services company with 10,001+ employees
    Real User
    Top 5
    Mar 13, 2025
    Excels in virtualization and performance but documentation and support need improvement
    Pros and Cons
    • "Red Hat Enterprise Linux (RHEL) is still considered better than Microsoft's offerings due to its superior handling of virtualization and faster performance."
    • "RHEL has experienced a change in approach after being acquired by IBM, and the company has shifted away from open-source principles."

    What is our primary use case?

    I have used Red Hat Enterprise Linux (RHEL) for most of my career. It is primarily used as the base operating system on which various applications run. Currently, I am attempting to transition away from RHEL due to changes in the organization following IBM's acquisition.

    What is most valuable?

    Red Hat Enterprise Linux (RHEL) is still considered better than Microsoft's offerings due to its superior handling of virtualization and faster performance. Microsoft often incorporates parts of RHEL's code, such as the networking stack, into its own products. The LEAP functionality for upgrades between versions is well-written and satisfactory.

    What needs improvement?

    RHEL has experienced a change in approach after being acquired by IBM, and the company has shifted away from open-source principles. The knowledge base is now outdated and lacks documentation for features in RHEL 9, relying instead on old documentation from RHEL 7. The introduction of unstable and undocumented products also detracts from the product's reliability.

    For how long have I used the solution?

    I have used RHEL since it existed, so since 1991 or 1992.

    What do I think about the stability of the solution?

    RHEL has become less reliable due to undocumented updates and the release of unstable packages, which detracts from the product's stability.

    What do I think about the scalability of the solution?

    Within the same vendor, moving workloads is easy. However, switching between vendors requires a significant migration effort.

    How are customer service and support?

    The quality of Red Hat's support has declined in the past five to six years after outsourcing support to India. Complex issues are difficult to resolve due to communication challenges.

    How would you rate customer service and support?

    Negative

    Which solution did I use previously and why did I switch?

    I have not switched from RHEL, but I am exploring alternatives such as Rocky Linux and Debian, which offer similar features without the high costs.

    How was the initial setup?

    Setting up RHEL is quite straightforward, especially for someone familiar with it. The software asks the necessary questions for configuration, and the documentation generally explains these well.

    What was our ROI?

    The return on investment with RHEL is challenging to calculate but involves paying more upfront compared to Microsoft solutions for better reliability and stability, avoiding potential downtime costs.

    What's my experience with pricing, setup cost, and licensing?

    The setup and licensing costs for RHEL are high, especially concerning support and associated applications. Red Hat charges high prices for support solutions like Ansible Tower, which can deter companies from using their products.

    Which other solutions did I evaluate?

    Other solutions evaluated include Ubuntu, Rocky Linux, and Debian. These alternatives offer similar functionality at a lower cost, especially concerning support.

    What other advice do I have?

    Overall, I would rate Red Hat Enterprise Linux (RHEL) a seven out of ten. People are now turning to other Linux distributions due to RHEL's declining quality and high costs. I suggest caution when considering Red Hat due to the divergence from its original open-source model.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Ye Tun Thu - PeerSpot reviewer
    Senior Systems Engineer at a tech services company with 1-10 employees
    Real User
    Top 5
    Jan 23, 2025
    The built-in security features simplify risk reduction by allowing direct control of the root system's access
    Pros and Cons
    • "The most valuable feature of Red Hat Enterprise Linux is its security, which is more secure than Windows."
    • "Integrating certificates from third-party clients into Red Hat Enterprise Linux can be challenging due to the operating system's stringent security policies."
    • "The pricing model may be less attractive to individuals or small businesses. Compared to cloud-based platforms like AWS or Azure, which offer flexible pay-as-you-go options, RHEL's subscription-based model can become cost-prohibitive for those with limited budgets or smaller-scale projects."

    What is our primary use case?

    Our primary infrastructure operating system is Red Hat Enterprise Linux, predominantly RHEL Eight. While some products utilize RHEL Seven, RHEL Eight point Zero is the standard for most of our operating systems and servers. However, server choices may vary based on specific industry requirements. Our underlying infrastructure relies almost exclusively on Linux distributions.

    Our primary Linux installations use Red Hat Enterprise Linux in an on-premises VMware environment, with some instances deployed on AWS.

    How has it helped my organization?

    The built-in security features simplify risk reduction by allowing direct control of the root system's access.

    Red Hat's knowledge base is excellent.

    While Red Hat Leapp and Insights are helpful tools, they are not part of my daily workflow.

    The web console is a good feature.

    Red Hat Enterprise Linux enhances uptime and security, boasting faster boot times than other operating systems.

    What is most valuable?

    The most valuable feature of Red Hat Enterprise Linux is its security, which is more secure than Windows. 

    What needs improvement?

    Integrating certificates from third-party clients into Red Hat Enterprise Linux can be challenging due to the operating system's stringent security policies.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux for nine years.

    What do I think about the stability of the solution?

    Red Hat Enterprise Linux is stable.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux is scalable.

    How are customer service and support?

    The technical support team was professional and quickly resolved our issue.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We use Oracle for our database, Ubuntu in our testing environment, and Red Hat Enterprise Linux in our production systems due to its increased stability.

    How was the initial setup?

    The cloud migration from Red Hat Enterprise Linux Seven to Eight was straightforward due to the absence of underlying infrastructure complexities. However, the on-premises migration presented challenges from existing infrastructure dependencies, resulting in numerous errors.

    The migration of approximately 200 servers required a team approach to ensure continuous monitoring. Although two people could have completed the migration, a four-person team completed it within two days. 

    What about the implementation team?

    The migration from Red Hat Enterprise Linux Seven to Eight was done in-house.

    What's my experience with pricing, setup cost, and licensing?

    Red Hat Enterprise Linux offers a compelling value proposition for corporations due to its robust support infrastructure, which is essential for maintaining enterprise-level systems. However, the pricing model may be less attractive to individuals or small businesses. Compared to cloud-based platforms like AWS or Azure, which offer flexible pay-as-you-go options, RHEL's subscription-based model can become cost-prohibitive for those with limited budgets or smaller-scale projects.

    What other advice do I have?

    I would rate Red Hat Enterprise Linux nine out of ten.

    We utilize Ansible to provision and patch our extensive server infrastructure. Ansible's automation capabilities enable efficient batching and management of security patches across all servers.

    We test all the patches for some time before we add them to our production environment.

    We utilize Red Hat Enterprise Linux in our private cloud and on-premises environments, but I've observed better performance in the cloud, likely due to the greater availability of resources.

    Red Hat Enterprise Linux does require maintenance.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2641572 - PeerSpot reviewer
    Technical Lead at a tech vendor with 10,001+ employees
    Real User
    Top 10
    Jan 23, 2025
    Security documentation and subscription cost improvements have enhanced enterprise-level operations with ease
    Pros and Cons
    • "I find the most valuable aspect of Red Hat Enterprise Linux to be its ease of customization."
    • "I have not found another operating system that matches Red Hat Enterprise Linux; it receives a perfect score of ten out of ten."
    • "Red Hat has several areas ripe for improvement. In the Asia Pacific region, where cost-optimization is highly valued, Red Hat's support and subscription costs are perceived as high and could be reduced."

    What is our primary use case?

    Most of the applications I work with, including our primary enterprise-level application, necessitate the robust capabilities of an enterprise-grade operating system. Therefore, we utilize Red Hat Enterprise Linux to ensure optimal performance and stability for these demanding applications.

    How has it helped my organization?

    Red Hat Enterprise Linux is praised for its exceptionally precise documentation, which greatly aids in the learning and implementation process. Troubleshooting is straightforward, and solutions to any arising issues are readily available through a simple Google search.

    For provisioning Red Hat Enterprise Linux, tools like Terraform and Ansible are commonly used to automate the process on a base machine. While Terraform handles various provisioning tasks, Red Hat provides its software for patching, although OpenSCAP is also a strong alternative for effective patch management.

    Our organization uses Red Hat Insights, leveraging its user-friendly single dashboard to monitor all aspects of our systems. This centralized platform has proven invaluable for maintaining an overview of our infrastructure and ensuring operational efficiency.

    We often use the Red Hat Enterprise Linux web console for things like viewing system performance and logs, managing user accounts, and configuring network settings.

    Red Hat Enterprise Linux is robust, stable, and well-documented compared to the open-source versions of Linux.

    What is most valuable?

    I find the most valuable aspect of Red Hat Enterprise Linux to be its ease of customization. The operating system allows for the simple addition of kernels, modules, and other applications, making it highly adaptable to various needs.

    What needs improvement?

    Red Hat has several areas ripe for improvement. In the Asia Pacific region, where cost-optimization is highly valued, Red Hat's support and subscription costs are perceived as high and could be reduced. While their security documentation is comprehensive, some solutions lack open-source availability or training resources, unlike platforms such as Ubuntu. Furthermore, the quality of documentation and training sessions, particularly for OpenShift, could be enhanced. Addressing these issues would strengthen Red Hat's offerings and better serve its customers.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux for about nine to ten years.

    What do I think about the stability of the solution?

    Red Hat Enterprise Linux is extremely stable.

    What do I think about the scalability of the solution?

    When Red Hat is involved in virtualization or OpenStack, moving from one virtualization platform to another becomes easier. However, when scalability is needed, it depends on the underlying infrastructure security, which is part of Red Hat import.

    How are customer service and support?

    Communication quality is very good. I find very helpful people in the support section, and the Red Hat portal is robust for main solutions and support. When I receive support, I often find very interesting solutions.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I previously used CentOS, Ubuntu, and Debian, among other Linux distributions. However, with the growing popularity of containerization technologies like Kubernetes and Docker, solutions like Red Hat OpenShift are becoming increasingly common, particularly in regions like Bangladesh, India, and the Asia Pacific. That is why we are using Enterprise Linux.

    How was the initial setup?

    The initial deployment and migration of Red Hat Enterprise Linux are straightforward, particularly for cloud-based solutions. However, on-premises migrations present a slight challenge due to the complexities of CVS solutions and potential application compatibility issues. This can involve numerous parameters that require careful consideration. My lack of experience with Red Hat's migration tools may have also contributed to the perceived difficulty.

    What's my experience with pricing, setup cost, and licensing?

    Red Hat could gain a competitive advantage in the Asia Pacific region by adjusting its pricing strategy. Lowering the cost of enterprise-level offerings could attract organizations seeking operating systems or Kubernetes solutions, as these tools are essential for many businesses in the region. This adjustment would make Red Hat a more appealing choice compared to competitors with potentially higher pricing.

    What other advice do I have?

    I have not found another operating system that matches Red Hat Enterprise Linux; it receives a perfect score of ten out of ten.

    The Red Hat Enterprise Linux upgrade process is generally smooth. However, patching occasionally causes issues, typically due to application incompatibility or bugs in the updated packages. This necessitates restoring from a backup to maintain functionality. While this is a recurring problem, the infrastructure itself remains stable throughout the process.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Alibaba
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2026
    Buyer's Guide
    Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.