The main use cases for Red Hat Enterprise Linux (RHEL) are all application-based; it's an enterprise-level OS based on open source. There are many applications. We are using it for Oracle databases and applications which need more security and flexibility.
Corporate Linux and Backup Administrator at a healthcare company with 10,001+ employees
Ensures high uptime and robust security and has a good knowledge base
Pros and Cons
- "Red Hat provides support for a variety of file systems, making it easy to create and manage them, and the knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent, giving access to all documents online free of cost with even a single subscription."
- "SUSE offers more flexibility in managing multiple environments, as their product can manage Ubuntu and Red Hat Enterprise Linux (RHEL). However, Red Hat Enterprise Linux (RHEL) Satellite server can only patch Red Hat and CentOS, not Ubuntu or SUSE."
What is our primary use case?
What is most valuable?
Red Hat provides support for a variety of file systems, making it easy to create and manage them. It also allows for straightforward management of volume groups. Although we have not used it for our client, Red Hat offers services such as Satellite service for online patching and automated patching, among other features.
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent. If you have an account created with even a single subscription, you get access to all documents available online free of cost.
From the security perspective, IP tables are very important for firewall protection and network communication. While these features exist in other Linux distributions, the implementation in Red Hat Enterprise Linux (RHEL) is particularly robust.
Regular patching rollouts and immediate bug fixes help maintain compliance with cyber security requirements.
What needs improvement?
All major Linux distributions should have common commands, which would make it easier for users to understand and remember. Each flavor has their own native tools and features, which can be confusing when managing multiple flavors in a single environment.
Documentation is comprehensive and available in one place on the Red Hat Enterprise Linux (RHEL) portal, but connection and integration could be better with more out-of-the-box connectors.
Recently, I came across something interesting regarding the management of multiple environments. SUSE offers more flexibility in managing multiple environments, as their product can manage Ubuntu and Red Hat Enterprise Linux (RHEL). However, Red Hat Enterprise Linux (RHEL) Satellite server can only patch Red Hat and CentOS, not Ubuntu or SUSE. Cross platform support should be implemented in their product.
For how long have I used the solution?
I have been working with Red Hat Enterprise Linux (RHEL) for almost 15 years.
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Red Hat Enterprise Linux (RHEL)
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What do I think about the stability of the solution?
It helps to mitigate downtime and lowers risk. Most environments have very high uptime values with Linux machines. Red Hat Enterprise Linux (RHEL) rarely crashes or has issues. All the security features are very good in Red Hat Enterprise Linux (RHEL).
The documentation clearly explains what each patching or update will do to your environment, and whether it is required. When asking for support, even for informational purposes, they provide detailed information about whether it is required for your environment, including bug fixes and CVEs reported by local cyber security personnel.
How are customer service and support?
The business value of Red Hat Enterprise Linux (RHEL) compared to other Linux distributors is their strong support process. While we haven't worked much with other flavors, we are satisfied with Red Hat support. Their technical expertise is excellent, especially for premium support. They helped us solve critical issues, such as when we had a file system corruption in a production environment that we couldn't mount or fix without their support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
There are other options such as Ubuntu, SUSE, and Oracle Linux. It depends on requirements. Some application vendors want to go with Ubuntu, so we have to provision Ubuntu. Some want to have SUSE. SUSE is used less frequently, but mostly people are using Red Hat Enterprise Linux (RHEL) and Ubuntu here.
Ubuntu is a Debian-based Linux distribution. While all belong to the Linux category, Red Hat Enterprise Linux (RHEL) is more mature and flexible but costlier in terms of support. Ubuntu is less costly but has a different system administration approach due to being Debian-based. SUSE has more inclination towards ERP systems, with most SAP environments running on it.
Red Hat Enterprise Linux (RHEL) operates in a vast environment with multiple products including Ansible, containers, and OpenShift. System administration is straightforward in Red Hat Enterprise Linux (RHEL) because people are more familiar with these open source tools and commands. There is extensive online documentation and free versions available, making administration preferred by most administrators.
How was the initial setup?
The setup is very straightforward. Even someone with minimal experience can follow the documentation and install it.
What was our ROI?
It brings ROI and measurable benefits. When support is needed for issues such as security vulnerabilities, ransomware protection, or bug fixes, Red Hat will resolve system downtime issues.
What's my experience with pricing, setup cost, and licensing?
The licensing cost for Red Hat Enterprise Linux (RHEL) is comparable to SUSE for premium support. For approximately $2,000 per year, you can get premium support for one subscription which allows you to run two VMs.
What other advice do I have?
I have not tried the Leap or Red Hat Insights feature because we currently work with standalone systems. For image builder and system roles, we can get the recovery system built with Red Hat Enterprise Linux (RHEL) tools, which are very good and handy for recovery.
Since most systems are based on VMs in private cloud or hypervisors, it's straightforward to take snapshots for any changes on Linux. If something goes wrong, reverting the snapshot is simple.
My advice to other organizations considering Red Hat Enterprise Linux (RHEL) is that while other enterprise Linux distributions such as SUSE and Ubuntu are good in their respective areas, they should have cross-environment support for products, especially for patching, centralized monitoring, and user management.
Based on my experience, I would rate Red Hat Enterprise Linux (RHEL) a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 15, 2025
Flag as inappropriateIT Specialist | SRE | Cloud Public and Private at a financial services firm with 501-1,000 employees
A highly reliable solution with excellent support and knowledge base
Pros and Cons
- "The most valuable aspect of Red Hat Enterprise Linux (RHEL) is its reliability. The support is very good."
- "The most valuable aspect of Red Hat Enterprise Linux (RHEL) is its reliability."
- "The main concern is the price."
- "Red Hat Enterprise Linux (RHEL) did not help much with our uptime or security."
What is our primary use case?
What is most valuable?
The most valuable aspect of Red Hat Enterprise Linux (RHEL) is its reliability. The support is very good.
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent. It is very easy to search for solutions to problems and apply new features.
What needs improvement?
The main concern is the price.
For how long have I used the solution?
I used Red Hat Enterprise Linux (RHEL) for five years recently, and about ten to twelve years overall. The last time I used it was last year.
What do I think about the stability of the solution?
It's reliable. Red Hat Enterprise Linux (RHEL) did not help much with our uptime or security.
How are customer service and support?
The support with Red Hat Enterprise Linux (RHEL) is good, and it is similar to Oracle.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In the bank, we use Oracle Linux, but previously we used CentOS.
How was the initial setup?
It was easy to manage in terms of provisioning and patching. We used other products to update the systems, though I don't remember the name. I had other teams to manage the environment. I was satisfied with the management process and the management experience.
What's my experience with pricing, setup cost, and licensing?
It's expensive.
What other advice do I have?
I would rate Red Hat Enterprise Linux (RHEL) a ten out of ten. I would recommend it to others. It is very stable.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 29, 2025
Flag as inappropriateBuyer's Guide
Red Hat Enterprise Linux (RHEL)
January 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Technology Leader at a tech services company with 1,001-5,000 employees
Innovative support and extensive knowledge improve service and minimize downtime
Pros and Cons
- "What I appreciate the most about Red Hat Enterprise Linux (RHEL) is the innovation; it constantly drives the need to go faster."
- "What I appreciate the most about Red Hat Enterprise Linux (RHEL) is the innovation; it constantly drives the need to go faster."
- "I am not sure how Red Hat Enterprise Linux (RHEL) can be improved."
- "To achieve a perfect score, we need more focus on version management."
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) include working with applications such as Middleware and databases to provide services to different technologies, including Middleware, databases, and applications such as SAP, while managing these in my company.
How has it helped my organization?
The innovation benefits my company by providing good support through Insights, which offers comprehensive vulnerability scanning.
What is most valuable?
What I appreciate the most about Red Hat Enterprise Linux (RHEL) is the innovation; it constantly drives the need to go faster.
The TAM support is excellent with weekly meetings where the representative has extensive knowledge, allowing us to resolve all questions.
The software consistently releases new versions with features and ensures stability compared to other systems, such as Ubuntu.
We have reduced downtime issues from patching by 30% over the past year, thanks to our TAM who provided a testing site where we can check patching in our test environment first, allowing us to find any issues before they reach production and thereby minimizing impact.
Red Hat Enterprise Linux (RHEL) helps me solve pain points due to their good support team, which usually has quick access to information, resulting in minimal downtime when problems arise. You only need to call, and they can provide a solution, often found in the Knowledge Base on the internet and web page.
What needs improvement?
I am not sure how Red Hat Enterprise Linux (RHEL) can be improved.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for 20 years.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales effectively with the growing needs of my company due to our global contract, which allows for more VMs than we initially anticipated, ensuring we receive the necessary licenses.
How are customer service and support?
My experience with Red Hat's technical support and customer service is positive; they have good support, always trying to find solutions and understanding my requirements, which is important for me.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In the past, we considered other Linux OS solutions, specifically demoing with Canonical, however, it was not suitable for us.
How was the initial setup?
I find the deployment of Red Hat Enterprise Linux (RHEL) easy. We automate everything in one pipeline, so you only need to execute that pipeline and in a few minutes, you have your new server.
What was our ROI?
From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the meantime to repair issues; with good support, our downtime is practically nothing, which is a significant return for us.
What other advice do I have?
The innovation benefits my company by providing good support through Insights, which offers a good scan of vulnerabilities, and the TAM support is excellent with weekly meetings where the representative has extensive knowledge, allowing us to resolve all questions.
I rate Red Hat Enterprise Linux (RHEL) eight out of ten.
To achieve a perfect score, we need more focus on version management.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 21, 2025
Flag as inappropriateLinux system administrator at a comms service provider with 501-1,000 employees
Administer Linux servers efficiently for three years with fewer outages
Pros and Cons
- "Since using Red Hat Enterprise Linux (RHEL) instead of Ubuntu, my organization has seen more stability in our infrastructure."
- "If I had to imagine one thing that could be even better about Red Hat Enterprise Linux (RHEL), it would be more information in the man pages."
What is our primary use case?
For administering Linux servers, my main use case for Red Hat Enterprise Linux (RHEL) is focused on day-to-day tasks.
I used Red Hat Enterprise Linux (RHEL) on newly deployed on-prem VMs for the company I work for, which adds to my use case.
What is most valuable?
Stability definitely stands out to me as one of the best features Red Hat Enterprise Linux (RHEL) offers.
What makes Red Hat Enterprise Linux (RHEL)'s stability stand out for me is that I've noticed it's very error-prone, which I appreciate.
Since using Red Hat Enterprise Linux (RHEL) instead of Ubuntu, my organization has seen more stability in our infrastructure.
I noticed fewer outages and less downtime as specific outcomes since we began using Red Hat Enterprise Linux (RHEL).
What needs improvement?
I appreciate Red Hat Enterprise Linux (RHEL) the way it is right now, and I believe it can be improved but have no specific requests.
If I had to imagine one thing that could be even better about Red Hat Enterprise Linux (RHEL), it would be more information in the man pages.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for three years now.
What do I think about the stability of the solution?
In my experience, Red Hat Enterprise Linux (RHEL) is indeed stable.
What do I think about the scalability of the solution?
Scalability for Red Hat Enterprise Linux (RHEL) is excellent; it can easily grow with my organization's needs, making it easy to add more servers or resources as needed.
How are customer service and support?
I have interacted with Red Hat's support team, and I find their customer support to be pretty much okay.
On a scale of 1 to 10, I would rate the customer support for Red Hat Enterprise Linux (RHEL) a nine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before switching to Red Hat Enterprise Linux (RHEL), we used Ubuntu, but we decided to make the switch because of stability.
What was our ROI?
I think Red Hat Enterprise Linux (RHEL) saved nearly 20 or 30% of our money, indicating a positive return on investment.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Red Hat Enterprise Linux (RHEL) was straightforward, without facing any challenges.
Which other solutions did I evaluate?
Before choosing Red Hat Enterprise Linux (RHEL), we evaluated SUSE, but we preferred RHEL for its more stable ecosystem.
What other advice do I have?
My advice to others looking into using Red Hat Enterprise Linux (RHEL) is to examine its ecosystem.
My company doesn't have a business relationship with Red Hat beyond being a customer.
I was offered a gift card or incentive for this review.
I don't have any additional thoughts about Red Hat Enterprise Linux (RHEL) before we wrap up.
On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) a ten overall.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 1, 2025
Flag as inappropriateSoftware developer manager at a educational organization with 1,001-5,000 employees
Scalability enables seamless growth and efficient student enrollment
Pros and Cons
- "The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the scalability."
- "The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the scalability."
- "Red Hat Enterprise Linux (RHEL) can be improved in terms of applications to interact better with the operating system for monitoring, control, and a better administration interface, though I don't work in the technical department."
- "Red Hat Enterprise Linux (RHEL) can be improved in terms of applications to interact better with the operating system for monitoring, control, and a better administration interface, though I don't work in the technical department."
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) are that I work at a university, and the infrastructure of the university is all based on open source, with the main operating system being Linux.
What is most valuable?
The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the scalability. Scalability has helped my company grow in general by allowing us to handle the inscriptions of students simultaneously. We have to subscribe to tens of thousands of students at the same time, and only with an operating system that has scalability can we accomplish this.
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk, though I don't have specific numbers about this.
What needs improvement?
Red Hat Enterprise Linux (RHEL) can be improved in terms of applications to interact better with the operating system for monitoring, control, and a better administration interface, though I don't work in the technical department.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for four to five years.
What do I think about the stability of the solution?
The stability of the platform is very good.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales with the growing needs of my organization very effectively. During the time of company growth, we needed to scale the services and equipment that use the operating system, and it performed very effectively.
How are customer service and support?
The customer service and technical support with Red Hat Enterprise Linux (RHEL) are very good. We have technical support in Brazil that's very good, and I don't have any complaints about this.
Which solution did I use previously and why did I switch?
A long time ago, I considered other solutions before choosing Red Hat Enterprise Linux (RHEL). I don't consider any other options anymore.
How was the initial setup?
The deployment was very good. I liked hte process very much.
I have only used one version of Red Hat Enterprise Linux (RHEL) and have upgraded the operating system during its lifecycle. My experience upgrading it was very easy.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL) for me is the security, the scalability, and the integration with other platforms and tools.
What other advice do I have?
While there is always room for improvement as there's no perfection, I would rate this solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Last updated: May 20, 2025
Flag as inappropriateTechnology Specialist at a energy/utilities company with 1,001-5,000 employees
Linux platform has provided robust storage administration and reliable documentation support
Pros and Cons
- "I assess the knowledge base for Red Hat Enterprise Linux (RHEL) as good, the documentation is nice and good, it is available, and the documents I have seen are self-explanatory with clear explanations."
- "I believe that Red Hat Enterprise Linux (RHEL) can be improved in areas such as monitoring, storage, and virtualization."
What is our primary use case?
I still have experience with Red Hat Enterprise Linux (RHEL), but I mainly work with SUSE Linux. The solutions are for on-premises deployments.
From what I have heard, my organization is going to use SUSE Linux as a standard. For Red Hat, the people who deal with servers have a few of them and are probably migrating them through VMware.
The part that my group deals with the most is SAP, and all that we have on them is SUSE Linux.
What is most valuable?
The main differences between Red Hat Enterprise Linux (RHEL) and SUSE Linux may be in some commands. The heart is very similar with logical volume manager and other components, but there might be commands that change, such as command line interface commands that might change even when they perform the same thing.
I believe that the best features of Red Hat Enterprise Linux (RHEL) include the interface with logical volume manager and file system management, since I work more with storage administration.
I used to deal more with Unix, and the way Unix performed things was better for me. For example, at the Linux level, all the partitioning is difficult for me in the way it uses certain terms, such as physical disk, when you call it SDB or SDBA.
From this perspective, I found this hard. I used to be more accustomed to Unix. However, they are very similar at this level with the device types and other components.
What needs improvement?
I believe that Red Hat Enterprise Linux (RHEL) can be improved in areas such as monitoring, storage, and virtualization.
Everyone today is talking about virtualization and there is a need for it. There are many virtualization implementations, and everyone is moving toward that area.
For how long have I used the solution?
I have used Red Hat Enterprise Linux (RHEL) for several years in total.
How are customer service and support?
I assess the knowledge base for Red Hat Enterprise Linux (RHEL) as good. The documentation is nice and good, and it is available. The documents I have seen are self-explanatory, and the explanations are clear.
On a scale of one to ten, I would rate Red Hat Enterprise Linux (RHEL) support as good. I know it is good, but since we usually look at the documentation, I have not placed a request for an error or similar issue. I probably have not had the need to do that. I would rate it a nine or ten. In our case, I have not dealt so much with that part, as there has not been a need to request a patch or upgrade.
How would you rate customer service and support?
Positive
What other advice do I have?
I personally have not used Red Hat Enterprise Linux (RHEL) Image Builder or Red Hat system roles. I know that some of the people who give us support do use them. I know it is helpful, but I do not have details about them because my group is dealing more with the hardware parts, such as HP physical servers and storage.
We are dealing more with that aspect.
I believe that the most important security features in Red Hat Enterprise Linux (RHEL) include the standard ones, such as user and password authorization and read and write access, which are standard in Linux.
I believe that you probably want to use additional software. My company has many tools, and another team works with the security part. However, you probably need integration with that. The basic features that every Linux software has are standard and robust.
I would rate this review a nine out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 11, 2026
Flag as inappropriateVulnerability Security Engineer at a financial services firm with 10,001+ employees
Has improved deployment processes and streamlined workload management without disruption
Pros and Cons
- "Red Hat Enterprise Linux (RHEL) has helped me to automate my process to mitigate downtime and workloads."
- "The challenges that we've had with different servers that don't have access to the internet require an installation, and keeping track of all the different versions on the different deployments is a challenge."
What is our primary use case?
The primary use case for our company is for deploying applications.
What is most valuable?
The most valuable aspect is for deploying applications.
The ease of use works well and is what I appreciate the most about the solution's most valuable features.
Red Hat Enterprise Linux (RHEL) has helped me to automate my process to mitigate downtime and workloads.
The solution has improved my organization, especially with the ease of deployment, as it's mostly just a better user experience for our users.
What needs improvement?
The challenges that we've had with different servers that don't have access to the internet require an installation, and keeping track of all the different versions on the different deployments is a challenge. I would love a feature that could manage the agent versions.
On the Ansible side, from what I've seen, there are certain templates and playbooks that can be used for specific use cases that I'd like to see in the next release.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) for a couple of years.
What do I think about the stability of the solution?
The stability and reliability of this solution is very good.
In the environments that I work in, I've had no downtime, crashes, or performance issues.
What do I think about the scalability of the solution?
It scales well with our growing needs and organization, and it's been pretty easy to spin up new servers as we require them.
What other advice do I have?
The other users of the solution in my company are probably more on the operation side.
I think it would be suitable for a couple more roles.
I've been made aware of some of the latest announcements that were made today; for a large organization, it takes a while to get there, so we might not be able to realize those for another couple of years, but it seems there are new features that are coming out.
I'm not sure if there was one specific feature that stood out to me today; I'd have to look back at my notes, but it seems there's more functionality that's being offered.
I would rate this review a 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Nov 5, 2025
Flag as inappropriateProduct Owner
Offers good security and clustering but virtualization management and support need improvement
Pros and Cons
- "I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability."
- "The benefits I get from this operating system are that it's secure, easy to use, and stable."
- "I recommend that they improve their virtualization product, specifically the management console."
- "I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features."
What is our primary use case?
We use Red Hat Enterprise Linux for our applications. I use it for many applications, especially SAP.
We install it on the server so that we can install our applications running on that server.
How has it helped my organization?
The benefits I get from this operating system are that it's secure, easy to use, and stable.
What is most valuable?
I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability.
I access the knowledge base offered by Red Hat Enterprise Linux through their websites. The knowledge base is helpful to me.
The Image Builder is easy to set up, and overall, it is helpful to me.
What needs improvement?
I recommend that they improve their virtualization product, specifically the management console.
Support should definitely be improved.
What do I think about the stability of the solution?
I do not have any complaints with the stability of Red Hat Enterprise Linux.
What do I think about the scalability of the solution?
We use Red Hat Enterprise Linux in multiple locations. We are using it in the IT industry.
How are customer service and support?
I would rate their support a three out of ten. I find them slow to respond. The quality of support is not acceptable in the way they provide solutions.
How would you rate customer service and support?
Negative
How was the initial setup?
I manage Red Hat Enterprise Linux (RHEL) systems by installing it from the disk, specifically from a CD-ROM. It requires maintenance from our side. We have 11 people for maintenance in the team.
What was our ROI?
I have not seen a return on investment since I started using it. The cost is a reason for that.
What's my experience with pricing, setup cost, and licensing?
I find the cost of this solution expensive.
What other advice do I have?
I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features.
I would rate Red Hat Enterprise Linux as four out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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