Salesforce Platform Reviews

We use Salesforce to interact with our customers and resolve their queries. It helps you connect employees, engage customers, integrate, and connect everything and everyone.

The solution is easy to use. The platform is very integrated with a lot of features. You can call customers directly from the platform. You can also directly do your email marketing. Salesforce is intuitive to work with and the overall fundamental of the platform is very strong. I can even build an accounting platform using Salesforce. It's easy to train users and in general it's a very strong solution. 

Some business functionalities could be improved.

I've been using this solution for four years.

The solution is stable, we've had one issue in four years when the application slowed down. 

The solution is scalable, we currently have 50 users. 

The support is very prompt. They do charge for it. 

Every process is difficult to set up although Salesforce is easier than some other solutions. It's not a difficult solution to maintain. 

They have a range of licensing modules and charge anywhere between $80 - $100, depending on how many licenses you buy. The more you buy, the less the cost per unit.

If your processes align with the tool, then I recommend it. If not, then it's not worth it. The process is more important than any technology or platform. I rate this solution seven out of 10.

We primarily use the solution for our sales processes, services, and customer communities. We also use it to complete other processes. 

The platform capabilities are very good.

It has a good CRM. You can enhance and extend it easily. It's easy to handle different processes. 

They are already beginning to implement generative AI.

The solution is stable.

It can scale well.

The technical support offers good SLAs.

They have some limitations as a cloud solution. They need to open it up a bit and remove some restrictions.

It's a bit expensive. 

We are looking forward to seeing more AI in the future. 

I've been working with the solution for 13 years.

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

We did not have any issues with scalability. It can extend easily.

We have 7,000 users on the product right now. 

We have occasionally reached out to technical support. They have been helpful. They are good. They can take a bit of time to respond, however. We have a premium account with them, and we have a decent SLA.

Positive

I've used Microsoft Dynamics CRM in the past. I moved to a new organization and here they use Salesforce. 

The initial setup has a moderate level of difficulty. It can be a bit complex. It's not overly easy.

We are going through a CI/CD process using metadata.

We didn't need too many resources involved in the setup. One developer can handle the implementation. 

The maintenance is pretty straightforward. Once it is completely set up, there isn't too much to do. 

We handled the initial setup in-house. 

The solution is just a little bit too expensive. I can't speak to the exact cost as I am not involved in the licensing. 

I'm using the latest version of the solution. 

If a new user wants to start with Salesforce, they should look at some documentation to begin to understand the product. There are lots of articles available online. 

I'd rate the solution seven out of ten.

We use the solution for our outbound and marketing activities.

We've built some custom dashboards which are quite nice.

The reporting tools are very solid.

It is absolutely stable. 

I don't have any huge love for it. I don't have any huge love for most of the tech solutions I use. Working in software sales could be better.

The tasks, the reminders, and keeping myself on point, for example, in that sense, the forecasting could all be better. 

It could be maybe a bit more user-intuitive. I've been using the Lightning version for the last couple of years. There were a couple of features that were lost from Salesforce Classic to Lightning, though I recognize some of the improvements. 

Better UI and UX would be great. They should offer more help built into the platform itself. It would be really useful if, for example, in the reporting tab, I could have a little wizard or something which says, "Hey, this is your first time visiting the reports tab. Here are details and Youtube videos," et cetera. 

We've used the solution for 20 years. 

The solution is stable and reliable. The level of performance we get is great. I cannot remember the last time there was a Salesforce outage or anything like that. It is very, very, very reliable in that regard.

I use it to manage a team of eight, which is very usable from that point of view. I've never used it for anything beyond that. The largest team I managed would've been 13 or 14 people. I couldn't really speak to scalability. It may very well be fantastic for a team of 50 or 100, however, I couldn't speak to that. That's not been my experience historically.

I don't deal with pricing or licensing. In my last company, the pricing was about $1,100 a month or $1,400 a month. This would've been years ago. We were very much a small company then. Now, I  work for an organization with 1,000 employees. Pricing is not something I deal with in terms of how much Salesforce costs or how much the user license is.

We are just customers and end-users.

There are features in there that I'd like to see improved, however, in terms of it being a business tool I'd rate the solution an eight out of ten. As a business tool, I find it extremely usable and very solid.

We are using Salesforce Platform to store our data and for communication with our international partners. At the moment, we just have a data warehouse, which is Salesforce. So everything we have at the moment is stored within Salesforce. We are trying to create a data warehouse.

Salesforce has brought about improvements by storing all the data in one place, making it easy to find what is needed and to report on what is necessary. It provides seamless communication with international partners.

The most valuable aspect is that all data is stored in one place, making it easy to find what is needed and to report on it. The team uses it for reporting and for connecting to various parts of the organization.

As for improvements, connections could be enhanced. There is a considerable effort required to load the data, involving processes like XML connections. This area could see better integration to avoid headaches.

I have been with the company for nine months, and they had been using Salesforce for about two years prior to my joining.

Salesforce has been quite stable for our use.

I find Salesforce to be scalable.

Customer service is satisfactory. We have communicated with the team a few times, and they are quick to respond and able to satisfy our queries. If I were to rate them, I would give them an eight. We had to call up in the first place, but they are responsive and assess our needs quickly.

Positive

I'd rate the solution seven out of ten.

We build many client applications on top of the CRM and the client portals and community experiences. Generally, we create custom solutions on Salesforce Platform.

Salesforce Platform has allowed us to build applications without starting from scratch. We utilize templates and pre-built features, customizing them as necessary. This approach saves time and reduces the complexity of gathering requirements.

Salesforce Platform is effective as it provides frameworks and pre-built components. We can choose existing templates and customize them with code or declarative features, making it easier to get started quickly without requiring extensive planning. 

The automation capabilities, especially low-code features, are good for rapid development, maintenance, and deployment.

I have been using the Salesforce Platform for about a year since I joined as a junior developer. It’s a very robust platform suitable for many implementations.

The stability of Salesforce Platform is very good. It is a well-maintained software, and updates are released quickly to address any issues.

We have contacted their support team many times due to specific issues. Their response time is great, and their support is punctual and functional. They provide excellent service and support.

Positive

I started using the Salesforce Platform when I joined last year.

Being a Salesforce developer, I would definitely recommend Salesforce Platform. It is very effective if you do not want to start from scratch and useful for those strong in marketing.

I'd rate the solution eight out of ten.

The tool's most valuable feature is the CRM. Salesforce Platform comes with out-of-the-box capabilities. 

Salesforce Platform operates as a cloud system, and within our organization, numerous internal systems handle data processing. While real-time data retrieval is feasible through services, achieving real-time communication poses some challenges.

We haven't experienced any issues with stability. 

I haven't contacted the support yet. 

I have used Pega CRM before Salesforce Platform. They have different capabilities except for the workflow. Salesforce platform leads in sales automation. 

Big organizations can take three months to complete deployment, but smaller ones can complete it earlier. You would need 20-30 resources for deployment. 

Salesforce is cheap. 

I rate the product an eight out of ten. Salesforce Platform does offer workflow capabilities, but challenges arise when dealing with real-time data integration, particularly for large organizations, especially in the financial sector.

I use Salesforce Platform in my company for sales-related activities. I use Salesforce Platform to keep the details of all of my prospects and manage data to create a pipeline, manage that pipeline to get a high-level and a very low-level view of what my sales activities look like.

Salesforce Platform has improved the way my company functions since it provides us with quick sales reports on how our performance metrics are while also allowing us to use different platforms like RingCentral, which we use in our company to make calls. The integration of Salesforce Platform with RingCentral helps our company manage everything through a single platform. Through Salesforce, my company can get a high-level overview of what sales and sales activity look like for us. With Salesforce Platform, you can create a pipeline or create projections for future sales.

The most valuable feature of the solution is its overall ability to manage everything, including the sales pipeline and quick creation of sales reports.

The pricing of the solution is an area with certain shortcomings that need improvement since, right now, I am not sure if Salesforce Platform has any plans for start-ups or small businesses. If Salesforce can create a cost-efficient price plan for small businesses, it would be great.

The product should offer different price packages for different types of businesses.

I have been using Salesforce Platform for a year. I use the solution's latest version, which was released three to four months ago.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a nine out of ten.

I haven't contacted the solution's technical support much. I rate the technical support a nine out of ten.

Positive

The initial setup of Salesforce Platform was straightforward.

The solution is deployed on the cloud.

I have definitely seen a return on investment from the use of the product since I could see a lot of things happening in our large organization, especially in terms of everything being managed well.

If you operate a big company with a lot of employees or people, then you should go for Salesforce Platform since it can help you transform how you manage your business while providing a high view of what your business looks like and how you can improve it further.

I rate the overall solution a nine out of ten.

It allows us to track the records of our transaction pipeline. It also helps us with the budgeting, giving us an insight into potential ROI.

What we like the most about it is the fact that it helps us track the record of our projects. It keeps everything on one interface, facilitating the operations and planning. 

I think the interface should be enhanced and more user-friendly. Right now, it requires a lot of steps to operate it.

We have been using it for the last eight months.

The stability is good. We did not have any problem with it.

It offers good scalability features and the possibility to use its services across different departments within the company.

Our experience with their customer support was very good. We had a few discussions in the beginning when we implemented the project, and they were very responsive. They helped us to put everything on track.

The initial setup was easily done by our IT department.

The deployment process was done in less than three weeks by a couple of our technician experts.

It is a fair price for what it's offering, in comparison with other solutions that are available on the market.

I would rate it nine out of ten.